verv unprofessional experience, I assume it was an over booking problem. Ị had a root cana appointment, so when I went in at 2 for my appointment I waited in the waiting room for 20 minutes before going back, when I was back the assistant took an x-ray of the hole in the tooth so the dr could see. the doctor didn't come ir the room until 2 hours later, only to look at it for 3 minutes and tell me they can't work on it and that I have to go to an endodontist. which I understand and I'd rather go somewhere where I can properly be treated. however I have extreme anxiety especially involving dentists, so to sit there anxious for 2 and a half hours, iust for it to be for nothing is extremely disappointing. but hey, after your first visit you get a ironed on logo on a t-shirt for free read more

Front staff is rude and unprofessional arguing where everyone can hear can't even make a phone call while waiting because they are LOUD. the wait and appointment time takes FOREVER!!!! I gave them a chance this is my third and LAST time coming here. read more

such A horrible experience in their billing dept. They said they took my insurance and would 'write off' (their words) anything remaining. I went there had teeth cleaned and after that there were 22 phone calls and messages back and forth regarding 75.00 they said my insurance wouldn't pay and they couldn't write off. So today I get a statement, 9 months later, saying I owe them 422.00 from Feb 2025 cleaning that they said I was covered. When I called today a 'kid' put me on hold then hung up on me. I called back and got Ms Rylee Rottweiler who end up cutting me off and said she'd send it in for reviewing to the billing dept. I asked for a new statement when it was resolved and when would I get it...she didn't have a clue. This company is terrible at business. I wonder how many people pay any remaining balance without questioning it. A terrible company to do business with..and they certainly owe me an apology! Geez.. read more

I wanted to love this place. The hours are great. The prices are good, but the dentist is Incompetent. My son had a cap fall off, so we went in to have. It fixed. They said He needed a root canal so they packed it full of medicine and we went home. The next appointment they said he didn't need a root canal. They did a build up put the temp cap on we went home. My son was in pain. we went back they tried to do the root canal after making him wait almost 2 hours while the worked on a family and now she couldn't do the root canal. Referred us to a specialist. Incompetent. I'm guessing she's straight out of dental school and doesn't know what she's doing. On another note , the front office staff was wonderful. read more

Took us years to find a dentist that was good. So glad we found Dental Depot. Front desk is great! The dentist and hygienist are amazing as well! The billing department always explains thoroughly. So glad we found them! read more

This has been the best my kids have ever gotten... dental care and good staff. Couldn't get nothing done in Tucson and came here and they been getting the best care ever and fast too. Keep up the great job! read more

I brought my wife here for dental clean and i chose the hygiene program and i chose the hygiene program basic but they call insuran me dip clean. I am not satisfied with their way of working, I don't want everyone to end up like me read more

I was told I needed two crowns replaced. Estimate came back, paid my portion of just under $1000. Set a scheduled date and had the crowns replaced. Then the bill comes and that I owe another $1200. Spoke with the office manager two days ago and was told insurance did not pay because of "frequency" of the service being too soon. Inquired more with her and she said during completing the estimate, the frequency is checked. I said evidently not. She said she would check on something and return my call. Two days later, finally got the call back. Said she talked to her manager, and pushed the estimate follows the rules of the insurance company. I asked her about checking the "frequency" because then the estimate would have come back that I would owe the entire amount. She back tracked and said "frequency" is only checked on cleaning, X-rays, and exams. On top of this bill fiasco, the crown replacement procedure took over 5 hours, and ended up with vertigo due to being inverted for so long and the crystals in the ears becoming dislodged, causing $hundreds$ in medical bills. Crappy way to provide customer service. But-kudos to the two front desk employees, very customer focused. read more

arrived as a new patient at 9:00... after waiting for 40 minutes , women dentist finally comes in to exam area... she is talking behind me.... probably introducing herself.... I asked her to come up the side so I could see her.. she got a little upset I would ask her to do that...!I explained that when someone introduces them self they should be facing the customer...? it only good manners... I've been in business for over 50 years... I have always been facing a customer when I meet them, especially the first time... rude dentist.... so she walked out and set the office manager in to ask me to leave.. she didn't want me as a patient.... oh well read more

The work they did on my teeth was to my satisfaction however they don't explain the procedures of what is involved. Other than that I would recommend them. read more

Caution! The dental care quality, as well as the staff professionalism and courtecy is less to be desired. I went to Dental Depot in Mesa, AZ, off of Broadway to have a root canal with crown. The dentist filed my tooth down so low to the gum line that the crown could not hold on to the tooth. Needless to say, I lost my front tooth and, because of this happening my front tooth had to be pulled which the procedure and crown was already billed, and paid for by my insurance. I lost my "Front Tooth" which was the reason I went to Dental Depot's dentist in the first place while choosing to save my tooth in "Good Faith"and in order to save it. As far as the office staff, they are evasive, as well as unprofessional, and rude. They are uninformed, and not adequately trained to answer the simplest of questions; For Example, I asked for the billing department phone number, and I was asked why I wanted Dental Depot billing department phone number? When the counter staff member said he did not know it. I asked him if he could please ask someone, so that I can call them with some concerns about my bill which my insurance already paid. The staff member said that he did not know the billing department phone number, and he put me on hold so he could get it. I was disconnected and I had to call back. When I called back he transferred me to another staff member who transferred my call again. I was left feeling anxious and frustrated. After this happening the staff informed me that there is no billing department which I could call to discuss my bill for the root canal, and failed placement of the crown which needed to be reimbursed to my insurance. This happening used up my insurance for an inadequate procedure, and left me with a bill that I had to pay for at another dentist office for another core build because insurance wouldnt pay for it again which resulted in another grievance and claim, that my new dentist and I had to put in to insurance in order for me to get reimbursed for the dental work not being correctly done by Dental Depot. To date, I have still not been reimbursed, and left having to battle another claim for now a needing bridge to cover that space for that lost tooth. I ended up with more pain, additional procedures, inconveinence, and headaches while having to file grievances, and a claims with my insurance. Furthermore, rather then giving me the billing department phone number to discuss billing issues with, I ended up having to drive to Dental Depot in Mesa off of Broadway to get my bill. When I arrived my bill was printed out for me; however, I did not understand the dental procedure terms, and to avoid less confusion when I called my insurance I needed to understand Dental Depot bill jargon. I asked the lady who gave me the bill for help, so that I could get clarification and understanding in order to avoid confusion while talking with my insurance. The women handed me the bill, and after reviewing it, I had questions on the procedure names and codes, but She refused to enlighten me of the treatment terms, and jargon that I did not understand when I asked her for help. When this crown fell off after the dentist pulled my tooth, I asked him to call me for issues I was having from the pulled tooth, and he refused to talk with me advising me to go to seek assistance if there were any other concerns with this procedure. My exprience resulted in loss, more physical and emotional pain, anxety, and stress. read more

I got played! I went in on Thursday for an emergency visit because I broke a tooth. They did the exam and learned that the same tooth on the other side was about to suffer the same fate. The dentist advised that when checking the insurance, my AHCCCS insurance was set to cancel at the end of the month, since my new insurance has taken over. They stated they wanted to help me get as much as I could get out of the insurance prior to losing it, so they made a plan to fix the non-broken tooth on the AHCCCS insurance then fix the broken tooth on my primary insurance. Unfortunately, the soonest available appointment they had for me was the following Tuesday. As uncomfortable and in pain as I was, I agreed to wait since they were being so helpful. I go in on the following Tuesday under the impression that I will be leaving with both teeth fixed the same day. Upon arrival I was told I would only be receiving treatment on the non-broken tooth and would still need to schedule the appointment for the broken tooth. As upsetting is that was, I went ahead with the plan. The non-broken tooth was fixed and the appointment was made for the broken tooth. When I arrived home I received a call from the office advising that they would need to cancel my appointment to fix my broken tooth as they do not accept my primary insurance. I was in complete disbelief. So here we are, officially one week later. Still with a broken tooth. They totally used me to get money from AHCCCS KNOWING THEY WOULD BE UNABLE TO FIX THE PROBLEM that brought me there to begin with. If I could give negative stars I would. I will also be letting all my friends and family know to NEVER go to these greedy, money hungry jerks! read more