Great first experience with Tam. She is very thorough. She is very good at explaining and educating throughout the process. Front office staff was very helpful. All charges explained before procedures. read more

I had been going to Gentle Dental for a couple of years and after every routine cleaning I was instructed that I had 2-3 crowns that needed to be replaced. I was also told that I had old fillings that needed to be removed and refilled. I chose not to do the recommended treatment since I had no discomfort whatsoever. I switched to Cactus Point Dental 2 years ago. After 3 sets of routine x-rays and 4 cleanings, not once were any of the concerns from Gentle Dental brought up. I had a feeling that Gentle Dental was misdiagnosing me for profit which proved right after switching dentist. Please beware. read more

Billing out of insurance when they claim they accept my insurance. On their website, they accept MetLife, when I went through the appointment, no one explained that I was going to be billed out of network. I called and they said that their dentist aren't "credited" yet. It is very misleading. Change your info on the website and have someone explain the billing before service. read more

I came here because my coworker got a deep clean here at a reasonable price. The dentist I was using locally quoted me a ridiculous price for a deep clean so I wanted a second opinion. When I got here, I was just very impressed with the office staff, dentist, and hygienist. I thought everybody was so professional and wonderful and the price was right and I'm very grateful for them. read more

This place is very clearly a for profit scam. Both myself and my wife just moved to AZ from IL. We routinely have our teeth cleaned every six months and have seen several different dentists throughout our life with no issues, just regular cleaning needed. We booked an evaluation/cleaning appointment at Gentle Dental to have our next routine cleaning completed. It's obvious at the first appointment, they have no intention of cleaning your teeth and it's just to get you in the door. They use the evaluation as an opportunity to over diagnose based on minimal gum swelling. As they walk you out the door they show you what the cost of your next visit for cleaning would be and surprise everything is out of pocket including specialized cleaning techniques that are typically reserved for severe cases. Read the similar reviews below! read more

You suck! YOU are scammers!! New patient, came in for my first semi-annual preventive teeth cleaning. Your diagnosis approximately two minutes of my arrival in your chair was a full mouth root cleaning plus a filing to the tune of $600 out of my pocket, absolutely hilarious, you were a waste of my time!!! read more

Gentle Dental Ahwatukee - Treatment Plan - General Dentistry Near Me - Phoenix, Arizona

I have just about had it with Gentle Dental Ahwatukee. For my past 2 appts. they have screwed up my appt day and time. I receive texts and emails confirming my appointments, and when I get to the office, they tell me I am not on the schedule. I asked today what the problem was and I was told their "scheduling program has problems". No kidding. And you know what? That is NOT MY PROBLEM. It's too bad because I really like the hygienist who takes care of me. Bottom line...time to look for another dentist. read more

I brought my daughter in to have some teeth removed prior to getting braces and I asked at the front desk to make an appointment to remove a broken permanent retainer removed that I had installed as a kid. They said they had availability and removed it and scanned me for a removable retainer before my daughter was done with her appointment. It all went great and I highly recommend! read more

Thank you all so much. I chipped my tooth earlier and rushed over, and they got me in right away. I have been coming to see them for a long time now. Amazing, and was able to meet NEW DENTIST, appreciate you and her assistant. Also, thank you to the front desk she was so very helpful. Thank you all so much. AMAZING read more

I wish I could do 0 stars. They try to upsell you too much, too constantly even if you ask them to stop. Also they charged my wife $79 dollars for an Xray when we clearly stated we didn't approve ANY service our insurance didn't cover. they REASSURED everything would be covered, otherwise they won't do the procedure and now we just received this statement in the mail. I should've seen the reviews before vising this place. I simply can't believe this place is still in business. EDIT: I spoke with Will, the practice manager and he said they will speak with the employee but won't write off the charge. Once you sign the "good faith estimate" you're basically agreeing to pay anything your insurance doesn't approve. read more

great dentist! way better than competitors in terms of pricing. I needed a comprehensive cleaning and the other place wanted to charge me $600! These guys charges were more reasonable. Friendly staff and great care. read more

Care was good. Assistant must have been new. Doctor was good and listened to issues and gave suggestions. Did not feel anything while they worked. read more

First time in the office today and found everyone kind and personable. The doctor was articulate with a plan for my teeth and gums going forward. So far so good! read more

Service with a smile The dental team is super friendly and focused on helping improve your dental health read more

Absolute SCAM office. Do NOT go here. I am a 40yr old Male. Long story not so long, i switched due to insurance changes so only had 6 months since my last cleaning and was told on my initial visit i needed 5 Crowns due to cavities that can't be seen in X-rays (go figure that one), Braces (I have straight teeth), Trays for nighttime to prevent grinding (I don't grind my teeth), medicated mouthwash, water pick for flossing (already have one), electric toothbrush (already have one) and needed a Deep cleaning. My sister works in a dentist office out of state so I sent her my X-rays for a second opinion and she said I should sue this place and report them to the Better Business Bureau. I also made an appointment with another dentist office here in town and did not tel them anything to see what they would tell me of my teeth. Amazingly I don't even have a single cavity, don't need any of the items I was told were of utmost importance, oh and even when I requested a simple cleaning this office refused to do a cleaning saying they would only do a Deep Clean which I refused. Just please avoid this place if you value your health, teeth, money, and dignity. read more

I came in to get my teeth whited for my wedding coming up and they took very good care of me! The assistants were all very nice and the dr was fast as efficient! read more

Do not go here! I booked a cleaning over the phone and was never once told that I needed to have x-rays and an exam done before I even got to schedule a cleaning. I understand that makes no sense. Trust me I thought the same . Went in for my appointment in the morning was told that I wasn't guaranteed a cleaning because they needed to see my bone structure through X-rays in order to clean my teeth. Waste of time, lost hours at work because of this business read more

great front staff and love the hygienist. The dentist has changed off and on but the dentist there is great! p

Stay away! I don't know if they do good work or bad work but I do know that they will try to upsell everything that your insurance covers. If I would have allowed it, the zero out of pocket cleaning provided through my insurance would have cost me $206 and after negotiating $78. I'll find someone else. read more

This is the best dentist I have ever been. They do excellent dental work and I always leave with a smile!

Great office and staff. My appointment was timely and very thorough. Overall great experience.

Stay away from this office. They are looking to charge your insurance and you for whatever unnecessary treatments they can get away with. First off, initial x-rays go straight to the dentist so they can develop a 'treatment' plan and come up with ways to recommend things you don't need. Scheduled a first time appointment for a cleaning and Dr Cho tried to sell me on orthdontia with their in-house provider. I have had braces twice and do not need them. He also told me I grind my teeth (I don't) and that I need a mouth guard. Dental hygenist 'measured' me (whatever that means) for my cleaning and claimed she needed to call my insurance to see what they covered and that I would need to reschedule my appointment. My wife had as very similar experience but she is a lot nice and more trusting then I am. I have family in the dental industry and it is extremely clear to see what is going on here. Places like this deserve to go out of business to leave room for dental professions that actually care for their patients and don't try to nickel and dime them. read more

Ameia was absolutely amazing when I came into today. She knows how much I don't like coming to the dentist so she made sure I was comfortable at my visit by having a pillow underneath my head. Every time I come in she ensures that I am taken care of and makes me feel right at home. Also before I left she made sure i was educated on how to improve my oral health. I look forward to seeing her at my next visit! thank you so much Gentle Dental for having a great employee read more

I love Gentle Dental. They always work with me for scheduling. Their hygienist got stains off my teeth that I thought were unable to be removed because Risas dental didn't do nothing!!! I'm so glad I switched. The ladies in the front are just the best. They help with billing issues and are always so nice. I should have switched a long time ago!! The dentist is fast and efficient. I had an issue they got me right in. read more

Very friendly and been going there for yrs . Seems though a lot of didn't help each time in the office front and even in the back . Wish the scheduling was a little better too . Use to get a reminder text or call before my app , but maybe it was missed this last cleaning mix up . Glad open now on Saturday but they should make sure on here or online that is added . Over all happy . They take their time with answering my questions and good job cleaning . Thx shana read more

The staff are great! They are all very helpful, knowledgeable and nice. I would recommend going to this Gentle Dental in Ahwatukee, AZ.

Got my teeth cleaned for the first time in 2 years.... I'm blaming that on Covid or maybe it was just laziness! My hygienist, Lisa, was amazing! She talked me through everything she was doing, was very knowledgeable and most importantly, she was kind! I think I found a new dentist! read more

This place is amazing. I'm petrified when it comes to dental work. I usually panic and it's a whole ordeal. I warned Dr. Chow and he did everything to make my visit less traumatic. He worked with me through the procedure step by step and before I knew it everything was over without all the scary stuff I anticipated happening lol. Mindy the assistant really comforted me & was quick to always be talking about something to distract and get my mind off of panicking. If you have anxiety about going to the dentist this place will ease your anxiety. I highly recommend this Awatukee location. read more

Everyone here is always very kind and respectful and never pushy for services. Even though I moved further away I still continue to come to this location because of the staff. read more

Initially I found Gental Dental online from all the positive reviews. I am happy to say they did not disappoint. Each member of the staff was friendly. I both Ameia & Curleshia had worked together to preform a cleaning and ensured my comfort was top priority. I would highly recommend to anyone seeking a new facility. read more

Staff is awesome and I've had a lot of work done and the everything has bee quality work and very professional. Front desk staff is so friendly and professional as well read more

Been to gentle dental twice now, and were really nice there. Did a great job on my teeth, they were really caring, and no hidden fees for service. Would recommend this dentist office to anyone, especially to family & friends. Thank you GENTLE DENTAL read more

My experience at Gentle Dental was so much better this time. Monica was so kind and gentle, and made sure I was ok throughout my experience. My first cleaning there with another hygienist was very aggressive, leaving me in a lot of pain. Although the doctor was very nice and gentle, the rough cleaning was enough for me to want to seek a new clinic. However, I'm glad I gave the practice another chance. I'll definitely continue to return to Gentle Dental. read more

I am definitely NOT a dentist person, but this place is absolutely amazing. The staff is so kind, they make sure you're comfortable, it's just all around a great place. Cuneshia the hygienist is an absolute angel, and i highly recommend coming here for anything you need done, any age!! They're fantastic! read more

Wonderful place!! They work with the root problem of your mouth and not just the basic cleaning and fillings. They don't make you feel embarrassed and willing to really listen to your concerns! read more

I would highly recommend everyone stay away from this practice!!! My partners crown came off this weekend, she was able to see this lady that was filling in for her doctor to put it back on. But woke up on Wednesday with an infection. Went back and of course her doctor wasn't there so she had to see the lady again which didn't even look in her mouth and only went off of X-rays. Saying sorry there is nothing we can do, you have to go to a specialist. Said she was going to call in antibiotics and ibuprofen which she didn't!!!! Now my partner is in horrible pain and the soonest she can see the specialist is in TWO WEEKS!!!! Do not take any of your loved ones to this horrible practice or yourself in that matter!!! read more

My wife came here for the first time, and received service by Tam Pham RDH. She was very knowledgeable & gentle like the business name . The faculty were friendly and the doctor Shelton Chow was amazingly skilled. He has been in business for many years. He knows what to do to save you money but still performing an excellent job. But most importantly, you will not feel ripped off when you're there . If I could, I would give this location 6 . read more

While the staff at the office may clinically seem all right, this place should be avoided. I was a patient (now victim) of this office for over a decade back when it was Southwest Dental. It was sold to a private equity group, rebranded as Gentle Dental, and now they are pushing procedures that are not needed. All of this is done in order to increase revenues and drive a higher return on investment. I put trust into their staff because of my long history of being a patient with them. I never thought they would try to milk my insurance for as many procedures as possible. When my insurance pushed back and I got a second opinion (from an independent dentist), I learned how this game works. If you do decide to go here, be sure that they get preauthorization for procedures from your insurance so you can avoid surprise billing. Also, ask them if the hygienists receive commissions. That will give you some insight about this place. Check out the article from The Atlantic magazine called "The Truth About Dentistry" from May 2019. It is a long read, yet it will give you a point of view about how the industry is working. read more

I recently had a filling done and Mia, the assistant was so wonderful, she put me at ease with my dental anxiety. She's gentle and very knowledgeable also. Dr. Chow is amazing and does great work. I am happy with my visit there. Office is clean and organized. Great location and hours. read more

I have been going here for years...and it's a bit frustrating to always have a new hygienist and mostly new faces in the office. I do really like the dentist. Today was a good visit. Assistant Mia was helpful and gentle. Hygienist Lisa took the time to explain everything to me and ensure I was as comfortable as possible. read more