1) these people care..it was very evident! 2) they made me…read morefeel like they were thorough and knowledgeable. 3) excellent location being at 35/hickman across from machine shed!! 4) i am taking chompy home! (my tooth) i've known him my whole life.

Ever so grateful I am for this referral to Heritage Creek Dental Clinic…read more The team was there in my time of need, with loosing two dental fillings shortly after relocating to town. Quickly, this provider accommodated my emailed appointment request, effectively assessed the problem teeth and restoratively preserving dentition with new fillings. The team clearly demonstrated why they were so highly recommended. Gentle hands, big hearts and clear concise communications set this professional Dental team apart. All care was delivered in a timely manner, using state of the art dental tools, appointment scheduling tools and clearly stated billing invoices, complete with Dental Insurance submissions has made for a nearly painless, easy and smooth dental experience. It's easy to see the teams values and approach is simple, by treating others how they would like to be treated. Promoting wellness + prevention with a holistically caring approach, hence why Heritage Creek clearly has earned 5 stars.

After many fearful attempts of going to the dentist and being lied to, and in pain I finally found…read morea dentist that I can actually trust! After about 7 years I'm finally able to go to dentist without fear! I cannot begin to explain how much patience, compassion, understanding and flexibility they have!! I'm so thankful for these amazing people! The checkout was great too, the office lady Lori was so kind and very explanative of how the billing works and even put me on a cancellation list since they're booked up through March 2025.

Not recommended. Billing is shifty. I called to square up the bill as I needed to be seen and after…read morethey took my money told me we can't be seen again. Very sad. I feel this office doesn't hold the values of the people of the northside, and are very predatory to those in a bind. Plenty of good dentist in the area that care for there community and will work with you.

My wife and I have just recently started at this dental office. They have been very helpful and…read moreprofessional. Whereas they seem to have done a good job on my wife, they have failed to fix an issue I had. One tooth was in bad shape and causing some pain. The doctor drilled it out and put fillings in...as a "normal" procedure would dictate. However, I am still getting pain in that tooth. I am guessing it should have had a root canal. I am on Social Security, and have used up my dental allowance for the year. So, I will have to wait until next year to get it fixed.

Extremely friendly and funny. Excellent professional care, I love their dogs and this place feels…read morelike a family.

My entire family sees Dr. McDonald and I don't hesitate to refer others to him. The staff are all…read morevery friendly and knowledgeable and it is always a positive experience!

I'm not going to lie, I've always dreaded going to the dentist and moving from Ankeny to Urbandale…read moreI put off finding one local but I am so glad I stumbled upon Dr. McDonald's practice! The location is convenient and in between work and home so I drove by at least twice a day and decided to look into them. It's located in a business strip and has it's own parking lot. When I walk in, Monica has always greeted me warmly. She is one of the office assistants and she was so incredibly helpful and friendly. I was trying to get my records switched over and Monica offered to take care of it. There were issues where my former dentist office LOST my records but Monica helped me sort out what to do and called my insurance company to make sure I was covered and good to go. I so appreciated everything she did because she could have left it to me but actually wanted to help. Lori was my dental hygienist and I swear she is the best! It was my first cleaning ever that did not hurt at all! She's very gentle and provides caring advice on how to keep up with my dental hygiene with no judgment (yes, I really should floss more!). Dr. McDonald is also great. He gave me options of what I could do for some of my dental concerns and answered all my questions. You could tell he really cares and takes pride in his work. Never pressured me into choosing any services either. My husband who has really sensitive teeth and gums said that it was pretty much pain free for him too and a lot better than other places he's been. He also agreed that Dr. McDonald was really informative about his options and no pressure to get work done. I could seriously go on and on but I won't. Just want to say I highly recommend anyone looking for a dentist in the DSM area to consider McDonald Family Dentistry for their staff and the care they give their patients. Such a great practice overall!

This was my first visit to Hickman Family Dental. I decided…read moreto move away from my other dentist and this location was recommended by my family who had been coming here for a little over year. The location is easy to find. The building looks nice from the outside. When I walked in, I was greeted warmly by the front desk. Its a nice open floor plan. I checked in and filled out my health questionnaire. My appointment started on time. I was at ease right away with my hygienist, Brooke. She was very nice and was easy to talk to. She really had her work cut out for her since it had been a minute since I had an appointment. She listened to me when I had questions about my appointment and played along with me when I let her pick the flavor to use to clean my teeth. My dentist, Dr Erickson, came in and was very kind as well. I really appreciated the time they spent with me. I am happy with the move I made to the new dentist. I hope to have the same great experience going forward. As a bonus as I was getting ready to leave. I looked out the back window and a herd of city deer came up and were wandering the yard. They said they are there often and its a nice little perk.

Zarina is such a friendly, caring, and professional dental assistant. She and Dr. Erickson have a…read moregreat working relationship. I would recommend Hickman Family Dental to anyone who ndental care! care!

They charged me $45 for a missed appointment. They said it was for sanitizing the room. $45? I…read morecan see maybe $5. Wouldn't me missing my appointment save them $45 from having to do it for the next patient anyway? The oral hygenist was good, but I got a different dentist each time. The billing was alyways off so it just seemed very unorganized. And the $45 is just annoying. I will not be going back.

A very professional, clean, and high-tech facility! All of the staff were friendly and personable…read more You can tell they really care about their patients. I highly recommend Dr. Emily!

I moved to Iowa and needed to find a new dentist. I really didn't think I'd find a place that met…read morethe same caliber of service I received in Chicago (which is supposed to be better because it's bigger right?!?! WRONG!). I'm so glad Country Club dental proved me wrong!! The front staff here is superb. They are friendly and available to answer questions. It has always been easy to schedule and reschedule my appointments. I also have not had any problems with them accepting my insurance. They even offer a membership plan so that you don't need insurance to have dental services here if you become a member! I was seen by Dr. Gray and his assistant Sammie. Both are absolutely fabulous. They are very friendly, funny, and personable. Two weeks ago I had a dental cleaning. Sammie was very gentle taking topical pictures of my teeth. I think there was another device used to detect the density of my teeth too. I was impressed (and never got this type of service in Chicago!). They really check for everything here! Dr. Gray thoroughly reviewed my teeth, X-rays, gum recession and density and photos of my teeth. I was really impressed with the examination and the technology used here. They really care about dental health. At the end of my appointment I was even given an option of a manual toothbrush or a sonicare type replacement head for my electric toothbrush. WHAT?!!? My mind was blown that I had these options! During my appointment I had mentioned that my Chicago dentist had recommended to fill cavities of two of my wisdom teeth and that I wanted to move forward with that procedure. I also mentioned that I was prescribed some special toothpaste to prevent further decay and wanted that refilled. Dr. Gray immediately called in the prescription to my pharmacy to refill the toothpaste and we scheduled another appointment for a cavity filling. Done and done! Today....two weeks later...I just got my two cavities filled and felt compelled to write this Yelp review for Dr Gray and his team at Country Club Dental (and these days I'm only writing reviews for those places that are truly special to me). I'm not the type of person that is usually scared of the dentist, but I was anxious today because of my small mouth and possible difficulty maneuvering within the small space. But they had all the tools necessary to make this experience SO EASY. My small mouth was not an issue at all and I did not feel any pain! I had to open my eyes every so often just to check if my mouth was still being worked on because I was so comfortable and didn't feel anything during the procedure! They also had a device (that amazed me because I never had it in Chicago) that allowed me to comfortably rest my mouth, while still keeping it open, and sucked up the particles/water in my mouth during the procedure. I'll be annoyed if Dr. Gray gets booked up because of this review but life isn't all about me so I'll be okay to share him and his team. ;-) I initially heard about Country Club dental from a friend who raved about Dr. Fung. I'm sure all the dentists here are wonderful but I'm sticking with Dr. Gray. =)

My whole family has been going here for years. While going to the dentist is never fun, the…read moredentists, hygienists and staff are super pleasant and always seem happy to help. My son had a ton of cavities when he was a bit younger, and they did such a good job with him. The dentist even called us those nights my son had work done to check in and see how he was feeling. I've never www experienced that kind of patient care from a dentist before. I was very impressed, and continue to be with this place.

Was a patient there for 24 years and because of a variety of life changes, I was finally able to…read moreget dental insurance again. I was just told that they are no longer taking new patients because I had not been there in the last three years. I guess the previous 24 didn't mean anything- shows their lack of loyalty. Have to wonder if they actually do care about their patients?

52 years of having teeth and this was my worst, and only bad, dental experience! Dental hygienist…read morewas abrasive and rude. I told her on several occasions that she was hurting me. A couple scrapes into the cleaning, and I told her to stop, it felt like she was causing damage to my teeth. I left Dental Professionals and drive to my previous dentist (I changed due to job location change) I asked them to check that there had been no damage. Thankfully there was no damage to the teeth. However, they went ahead and did the cleaning for me. There was no pain, no extreme prying at my teeth, and no rudeness.