I have been going to Buford Family Dental for the past 4 years for checkups and cleanings. I…read morealways feel welcome and treated like a valued client. But then we moved and I decided to give another "highly reviewed" dentist a try. Yes, the lobby/waiting area was a little fancier with nicer furniture and the dentists (a husband and wife team) had impressive pedigrees, but the appeal stopped the moment I sat down in the chair for an examination. I felt like a stranger and that I was distracting them from more important business. They talked with the hygienist behind my back (literally) as I could not see what they were looking at and I walked away feeling a lack of confidence in their ability to match the service I was used to. Buford Family Dental is transparent and takes time to both show on screen and explain in layman's terms, any dental concerns as well as recommended course of action to remedy the concern. All this is to say that I am back at Buford Family Dental. The confidence I have in both Dr Patel and Dr Kim as well as their staff is worth the drive for the service provided Buford Family Dental. Today I had a root canal on one tooth and a tooth extraction and bone graph (prep for a crown) on another tooth. 4 hours later, with the novocaine worn off, I sit with no pain and satisfied with a procedure done as well as any Endodontists or oral surgeon could have performed. I highly recommend Buford Family Dental for my family and friends.

Buford Family Dental / Dr. Jong Jeoung…read more If I could give 0 stars out of 5 I would. I went to this office at or about December 2024 with persistent pain in an upper left tooth and specifically raised concern that I believed it might be cracked. I was told it was only inflammation from clenching and pressure from a missing tooth. Based on that diagnosis, I was two expensive devices - a custom-made night guard and a flexible partial denture and told this would resolve the problem over time. For months I followed all instructions exactly as given. The pain never fully resolved. The partial was not made correct, there was a large gap between the device and roof of my mouth; it never fit properly and caused food impaction, speech problems, and embarrassment from shifting and drooling. I repeatedly reported these issues and was told it only needed to "break in." When I later requested X-rays to take to a specialist because the pain continued, I was informed my dental membership plan had been canceled without my knowledge or consent. I was then denied access to my imaging and refused pain treatment. At that same visit, to replace the defective partial, I was pressured to switch to a cheaper metal partial even though Dr. Jeoung talked me into buying the more expensive plastic partial because it was, "better". I ultimately went to another dentist who found a severe vertical crack through the root of the tooth. The tooth was not salvageable and had to be extracted. I was told it could have been saved if treated earlier. After this, the Dr. Jeoung acknowledged in writing that "things did not go as planned" and offered to reimburse me, but only if I signed a full legal release. As of this writing, I have not been able to use either expensive device.

Best pediatric dentist around ! Dr Hicks is caring and concerned, my daughter (4 years old) started…read morecoming her at three years old and I tried a few dentists in the area and the entire office staff here along with Mr Hicks have been wonderful. She had cavities at a very young age and had to be placed under anesthesia to fill and he made sure he explained the process and we had it at the hospital because he was concerned with the size of her tonsils. Long story short his concern led to her pediatrician (who had to clear her for surgery) sending her to an ear nose and throat specialist. We had her tonsils and adenoids removed and we would have never known the issue existed if it hadn't been for Dr Hicks. I wouldn't go anywhere else. The new office is absolutely gorgeous -

I've been to Doctor Hicks dentistry right before he moved, and again in the new, larger office. I…read morewas amazed. It's by far the most beautiful dentist office I've seen, with a lobby that looks like a Vegas hotel lobby. There's a movie room to keep your children occupied while waiting, or adults waiting for their kids. He does such a great job, when my daughter had 8 cavities (yes, 8, oops), he took care of it swiftly and she had no issues. In the new office, they have a gold coin to give to them where they can pick from several candy ball-like machines as a prize. My daughter literally asked when the next time she can get a cleaning because she wanted another gold coin. Brilliant! Highly recommend!

Do not recommend. Waited over 30 minutes past our appointment time. ( I have a one and four year…read moreold so they got very impatient ) It was very unorganized and chaotic. Took almost 2 hours for the appointment to be completed. Overall a bad experience. Super disappointing since I started as a patient there years ago when the practice first opened, definitely not about the children anymore.

Very rude staff and horrible experience. We were patients here but have found a much better…read morepractice. I had an appointment scheduled for our kids and they called my spouse (not me) to confirm the appointment. They gave her a deadline of 61 minutes to confirm the appointment and then canceled it. Message left at 9:59 am, appointment canceled at 11 on a Tuesday. I called several times but voicemails were full and not accepting messages. When I finally spoke to somebody they didn't care at all and offered appointments three months later. They made it very clear that it was our fault for not confirming our upcoming appointment in the 61 minute window they gave us. We signed forms to transfer our records to another pediatric dentist, submitted them and they never did it despite confirming receipt of the request. Our new pediatric dentist called Kwons for the records several times and finally got somebody to actually answer. They introduced themselves and said they needed to request our records, Kwons office just hung up on them and didn't even talk to our new dentist! We had to redo X-rays at the new dentist that had been done two months earlier at Kwons because they have not transferred the records. Unprofessional doesn't even begin to describe our experiences at Kwons. Dr Kwon should really look at his staff and realize that his name and reputation are directly tied to their attitudes, patient treatment, and actions (or lack of). Go elsewhere and save yourself the headache of this place.

All four of my kids are patients at this clinic and we've had nothing but great experiences with…read morethe staff and doctors. They truly care about these kiddos and that's hard to find these days. Shout out to Dr. Esther for not only being kind and professional everytime but for showing genuine care for my kids and even giving us a courtesy call to check up on my daughter. It's the little details that make such a lasting impression.

Leaving the Dentists themselves aside, this business is only concerned with charging insurance and…read moremaking money at whatever cost - not genuine concern or care for patients. This facility did not confirm our benefits before a service and we were charged $400 for cleanings since they called to say our secondary insurance didn't pay (which we don't have this year). The first insurance wouldn't pay for the cleaning because 6 months hadn't passed and they did not inform us of this at the time of service - my kids teeth are in great condition and they did not need another cleaning. Too bad my husband took them this day - otherwise I'd have refused service - why are you completing work that's not warranted anyway? Even though I have agreed to pay this bill, that due to their negligence, they had the nerve to send me a 30 days past due notice. I'd already agreed with these people that I would pay $10 each month until January when my HSA was funded and they AGREED to this plan. Stay away from these people unless you just like being over charged, over serviced and just want to throw money away. I contacted the owner to look into this and my call was not returned.

All 3 of my kiddos have been seeing Dr. Chris for about 10 years.... Started in sugar hill and…read moremoved out to the Braselton Office. We've had a couple different insurances and even paid out of pocket to stay when our insurance changed because we love Dr. Chris so much but this is the second time one of my kids has been scheduled more than our allotted 2 times a year for a cleaning per our insurance and have no idea why we were scheduled that way. I thought it was an honest mistake.. but now it's happened again and I've been trying to get a hold of someone to find out why and make sure they are more careful so this doesn't happen again and I've gotten the run around and haven't received calls back for MONTHS. Meanwhile the charges keep racking up because every time they send a bill it's an additional $10 charge. !!!MAKE SURE YOU ARE NOT SCHEDULED MORE THAN YOUR INSURANCE WILL COVER!!! Now I'm having to pay for an extra visit out of pocket because of a mistake on their end.

Received $400 bill for cleaning they scheduled out of regular service schedule since our secondary…read moreinsurance was not in place for this year. They did NOT confirm insurance benefits before our service was completed. Even though I agreed to pay their $400 bill, I agreed to $10 each month until Jan when my HSA is funded and they just sent me a notice that says 30 days past due. I'm so ever these people. They just want your money and the owner will NOT return your calls.

Dr. Moore and his staff are the best in the business. I have only been a patient for one year. My…read morewife and her family are long term patients and think highly of him. Last year I had a significant procedure and was quite apprehensive. He was very thoughtful and professional in his approach and the majority of my questions were addressed before they were asked. I've been to several dentists and have had good and not so good experiences. Good Lord willing, I'll be a long term patient of Dr. Moore.

Thankful it was only one time visit and not a trusted client for 30 years. it only took ONCE for Dr…read moreMoores office to say "yes we accept your insurance!" and then charge me almost $300 over what my insurance limits. They know exactly what it means to accept insurance. Even my insurance company explained " they know what we cover and how much our limits are." They never explained that it would cost out of pocket money. Going back to where I came from. I guess all the fancy chairs and fluff in the office is not paid for by Dr Moore.

You know how some people were born to do something? Dr. Andy was born to be a pediatric dentist…read more Amazing work and treatment with kids. Highly recommend.

Everyone was super sweet & gentle with my 3yo, we were able to get in & out pretty quick. Such a…read moregreat place!!

Dr. Bongiovi and staff are wonderful!…read more They have made my son feel comfortable since our first visit (over 12 years ago!). The atmosphere is very child friendly. The waiting room has a giant artificial tree in the lobby, as well as a separate room for patients to watch a movie. Once further inside, the decor is professional and kid friendly. They have TVs for the patients to watch during their cleaning or procedures. The X-ray aprons have smiley faces on them - how cute is that? To this day my son still gets a reward coin after his cleaning to use in their prize machine. :) Dr. Bongiovi is the Best! He is very patient, honest, extremely skilled, and compassionate. We have never had a bad experience. We will be sad when our son is at age to move out of this pediatric dentist. I have referred many patients here, and will continue to do so!

Hands down the best pediatric dentist! If your child is…read morenervous about dental treatment, has complex dental needs, is special needs or requires sedation...he is your doctor!! The staff are polite, courteous and helpful. Absolutely the best experience for my little guy.

Let's start by saying that I usually only write reviews when I'm passionate about something or an…read moreexperience has affected me in such a way where I need to schedule some time during the day to express myself. Today was my first time visiting the Mall of Georgia Dentistry office. And I'm almost a little hesitant about writing this review because I selfishly don't want more people to find my new forever dentist's office, haha, but they certainly deserve a positive review for the great experience they provided me today. Let me begin with the staff that worked with me today. Ashley (Dental Assistant), Dr. Whyte (Dentist), and Abby (Dental Hygienist) was the best dental team I've ever had the pleasure of being a patient of in my 30+ years of being alive on this planet. The only thing that can surpass their dental care is their wonderful, kind, and fun personalities. From the moment I got into their office, I felt that I was a priority for them. Ashley guided me to my chair, asked me about my dental history, laughed about different things, etc. Then Dr. Whyte came to review my teeth and raved about my fabulously maintained teeth and gums (I'll explain why this is important in a bit), and she provided knowledge about dental care that I wasn't aware of already. Then to complete the service, Abby cleaned my teeth ever so gently while providing great conversation. Both Dr. Whyte and Abby recommended that I don't change anything about my dental routine at home because my dental health was one the best they've seen. They scheduled my next appointment and gave me a goodies bag to take home. Now let me tell you about why this experience was something I had to write about. I just recently moved to the Mall of Georgia area. I was coming from another dentistry practice that I could've continued to use because they have another office nearby my new home. However, the experience I had there the last few times I visited was SO unpleasant that I had to find a new dentist. First, I mentioned that my teeth were confirmed to be healthy and I knew this was the case because I religiously take care of them. But at the previous dentist, they told me that my teeth were in such poor health that I needed to visit the dentist four times a year versus just the two. I knew something was off about this and later found out from other reviews left online that this practice told others the same thing to make more money. Second, the last time I visited this other dental office, the hygenist was SO bad at her job that my gums were bleeding and my entire mouth ached. She replaced a previous hygenist, who was the only positive thing about that practice. She left the organization probably because of their shady practices. Anyway, this isn't about the previous dental office, but I felt I had to mention them to portray the 180-degree difference in care that the Mall of Georgia Dentistry provided me today. So in conclusion, I wholeheartedly recommend the Mall of Georgia Dentistry. I almost wish I needed to visit them four times a year versus just the two because I had such a good time.

I have been going here personally for years. And this will be the only dentistry that I will ever…read morego to. Dr Vancil and his staff are amazing to say the least. They will be upfront and honest with you. But also making sure that you feel comfortable during the entire process. They will always offer you a water or coffee when you walk in. & offer you a donut when you walk out. Dr Vancil is the reason why I have no issue going to a dentist appointment anymore. Thank you all for your hard work!