Best pediatric dentist around ! Dr Hicks is caring and concerned, my daughter (4 years old) started…read morecoming her at three years old and I tried a few dentists in the area and the entire office staff here along with Mr Hicks have been wonderful. She had cavities at a very young age and had to be placed under anesthesia to fill and he made sure he explained the process and we had it at the hospital because he was concerned with the size of her tonsils. Long story short his concern led to her pediatrician (who had to clear her for surgery) sending her to an ear nose and throat specialist. We had her tonsils and adenoids removed and we would have never known the issue existed if it hadn't been for Dr Hicks. I wouldn't go anywhere else. The new office is absolutely gorgeous -

I've been to Doctor Hicks dentistry right before he moved, and again in the new, larger office. I…read morewas amazed. It's by far the most beautiful dentist office I've seen, with a lobby that looks like a Vegas hotel lobby. There's a movie room to keep your children occupied while waiting, or adults waiting for their kids. He does such a great job, when my daughter had 8 cavities (yes, 8, oops), he took care of it swiftly and she had no issues. In the new office, they have a gold coin to give to them where they can pick from several candy ball-like machines as a prize. My daughter literally asked when the next time she can get a cleaning because she wanted another gold coin. Brilliant! Highly recommend!

The dental office is beautiful but there is a fine line between being treated as a consumer instead…read moreof a patient. They offer private rooms at an additional $100 (optional) but only in the mornings and if you agree to a private room once- the office categorizes you as a patient who can graduate from that room but only based on the discretion of the people who are getting paid by such private room⁉They will refuse to schedule an appt with a regular room moving forward. You are stuck paying for the private room and front desk can't do anything about it. This feels unethical and not in the best interest of your patients. Every other dental office will offer you a private room due to hipaa and osha ( this is a clear violation) and not charge additional. The only difference is there is a door here and not a partition. At this office they make it so the chairs sit SO close together like in a dental college ( a dental bay is a clear osha violation) - that naturally the parent will request that private room bc all it takes is one crying child to scare the others. Either way, you do have to agree to it so it's not a secret either but again feels off and completely on purpose! This area is like the, "nicest," in the neighborhood I guess and the other offices around are pretty old, making it so that these type of businesses provide care in a different way, more like you're a number and not a person. The slide and toys are nice but not what most important here. It's too bad bc Dr.Diaz was very kind and the hygienists were lovely as well. Ultimately, I thought maybe I was not the target audience until the office manager called me back to smooth things over and never acknowledged the issue. She went out of her way to tell me why the have private rooms while still not addressing that the issue is they lock you into a room you have to pay $100 additional for and therefore cant even book a regular appt without their permission, the dr didn't bother to call me and Elaina even admitted there were no notes from Dr saying my son had to stay in private room. She kept saying you could graduate (wth?) I'm paying for this!! Delusional. This state is ranked the worst in health care, there is a reason.

Ok so, my mom took me here a few years ago and the experience was fine I guess. Place was clean and…read moreall the employees had very nice teeth. They told me I had two cavities but no big problem when they were filing them, I kept asking for my mom, but they kept telling me that she was outside and I was fine. They refused to tell her that I wanted her in the room and wouldn't bring her in.

My children have been coming to this office for years and all of their staff have been excellent…read more The office is clean and well-organized. They have comfortable seating, lounge area, and even a bathroom with a changing station. The children's area has a television but the game system does not work and it would be nice if it did. They have good quality of care and the dentist and the dental staff are nice. They give gifts to the children after their visit and they are patient with the children to get them through their procedures. The walls have kid-friendly decor and they really try to cater to the children with the areas for kids to play and have a tv above their head to distract them. Overall a warm and inviting, all atmosphere and experience.

came here after talking on the phone and making an appointment, they said i would pay around 140…read morefor the year, but when i walked in, they took 2 hours and did nothing, were charging me 500 for nothing, waste of time. over charge for little services or jo services at all

As a mom of an autistic son, I cannot say enough wonderful things about this team…read more From the moment we walked through the doors, Ana at the front desk greeted us with kindness and immediately made us feel welcome. She got us checked in quickly and helped put us at ease. My son needed to be sedated through an IV for his dental procedure due to his sensory needs, and as any special needs parent knows, that can be incredibly overwhelming. Dr. Paris was absolutely amazing. She took the time to explain everything thoroughly, answered all of my questions, and never once made me feel judged. Because of my son's sensory challenges, brushing his teeth has always been a struggle. Unfortunately, he needed eight crowns and three extractions**. As a parent, it's easy to feel like you've somehow failed your child in moments like these, but not one person on this team made me feel ashamed or uncomfortable. Instead, they treated us with compassion, understanding, and genuine kindness. After the procedure, Cindy, the recovery nurse, was equally incredible. I'm a single mom and didn't have anyone with me that day. She was so patient, caring, and even helped me get my son safely to the car. That simple act of kindness meant more than she probably realizes.While no parent wants their child to have to go through a procedure like this, the level of compassion, professionalism, and exceptional care we received made all the difference. Every member of the team treated us with dignity and empathy, and I am beyond grateful for the experience they provided. Thank you, Ana, Dr. Paris, Cindy, and the entire team for taking such amazing care of my son--and of me. We will never forget your kindness.

Do not recommend. Waited over 30 minutes past our appointment time. ( I have a one and four year…read moreold so they got very impatient ) It was very unorganized and chaotic. Took almost 2 hours for the appointment to be completed. Overall a bad experience. Super disappointing since I started as a patient there years ago when the practice first opened, definitely not about the children anymore.

I always have a great service experience with the staff and Dr. Palacios. They send reminders for…read moreyour appointments which for me is important and never have to wait more than five minutes from my appointment time.

Let me start by saying that this review has nothing to do with the Doctor that was treating me, my…read moreshort experience with Dr. Fabiola Palacios was amazing, she's very professional and very thorough. She was able to effectively find and treat a problem in one of my molars. My review has more to do with the office policies and the staff. So, I went for my first appointment and I was very happy, then I was referred to an endodontist and he was also very professional. I was scheduled with Gwinnett Family Dentistry (GFD) for a second appointment to finally get a crown in my molar, so they call me (GFD) and schedule my appointment, very nice lady, never mentioned any of their policies regarding changes or cancellations. On a Thursday, i receive a confirmation call from GFD and again, the nice lady never mentioned any of their policies or how long the procedure will take. So I confirm that I'm attending to my appointment, thinking that the procedure will take about an hour like in my first appointment, but what do I know??.. I'm just the patient who's never ever had a crown treatment before. So I call the day of my appointment, which was Monday, around 7:30-ish... I get Ingrid on the phone and I ask her how long is the treatment going to take? and she says "2 hours", and obviously I had no idea of the length because I was never informed. So I panic and I tell her that I can't make it because of work, I didn't know it would take 2 hours, and I have to reschedule..... I understand that I'm calling at the last minute, BUT.. Aren't they (GFD) supposed to inform you of these details before your actual appointment?? Anyways, she tells me there is a cancellation fee, and I tell her that I'm NOT cancelling, I'm rescheduling because I was not informed that the procedure would take that long. So she insists that is the same because is in the same day, less than 48 hours before my appointment. I get very upset, and I tell her that if they charge me a cancellation fee I will go to another dentists, obviously Ingrid doesn't care. She tell me that the administrator will be at their office the next day and she will call me... After a few minutes I call back and ask Ingrid how much the cancellation fee is?.... And her answer????.... " I don't know, the admin will call you tomorrow"... that never happened.... A week after, I receive a bill from them, it's only for $15, the original amount was $50 but after some credit they made I only "have" to pay $15, NOT my point... So my problem is..... Ingrid, works in that office, SHE tells me about the cancellation fee, but she doesn't know the amount.... So, how am I supposed to know about their policies if they never ever EVER mentioned them to me, the policies are not in their website and I was never informed by any of their staff, not when I scheduled my appointment and not when the nice lady called me to confirm my appointment.... But I have to know them????? Can someone please tell me what is the logic here????

I took my 3 year old for his first cleaning here and he did such a great job. The technicians were…read moregreat. They did an awesome job of making me and my little one feel comfortable. The wait time was not so great. We were waiting a while before actually being called back. The front desk receptionist didn't have great customer service. She didn't greet or acknowledged us when we walked in. Overall, it was a good experience. The most important part to me is how the technicians and dentist interact with their customers and they were terrific.

Great staff and great dentists. Really friendly and accommodating. Highly recommend for your little…read moreones.

Finding great pediatric care is tough! All I wanted to do at the end of our visit was hug Dr…read more Tabitha and Pilar. This was my 2-year-old's very first dentist appointment and it went remarkably well. Dr. Tabitha and her staff created an environment that is equally welcoming and personal (like seriously personal - my kids' name was written on the wall under the welcome sign). The office is impeccably clean, well equipped and loaded with goodies for kids to take home. Dr. Tabitha and her team are patient, caring and knowledgeable. She should be your kids' new dentist. You won't regret it.

From the owner: Grayson Pediatric Dentist, Grace Pediatric Dental Care, is an experienced dental practice that…read morespecializes in treating children and teens. We provide excellent personalized care to our young patients from the Grayson, GA area. We utilize modern technology and advanced techniques to ensure your child's treatment is efficient, effective, and comfortable. Pediatric dentists receive additional training beyond dental school to better diagnose and treat the dental needs of growing children. Dr. Tabitha Efobi and our compassionate team are welcoming new patients to our convenient Grayson pediatric dental office. Our pediatric dentistry services include: Children's preventive dentistry: Your child's preventive care appointment may include professional teeth cleaning, dental hygiene education, thorough oral health examination, and more. We will evaluate the growth and positioning of each tooth and we will advise you if we feel your child may require orthodontic intervention. Other pediatric dental services: We provide a wide range of dental services to meet the dental needs of children from early childhood through adolescence. Our dental office is kid-friendly and our caring team loves giving children a great dental experience. We invite you to contact our office or visit our website for more information about the many pediatric dental treatment options we offer.

I recently moved back to the area and chose this practice to establish care based on their positive…read moreonline reviews. I actually enjoy going to the dentist and have consistently gone every 6 months for years, so I know exactly what to expect from a routine visit. While the administrative staff was nice and attentive, my clinical experience with Dr. Patel felt more like a high-pressure "timeshare sales pitch" than a medical consultation. The first red flag happened when Dr. Patel recommended a specific cleaning that included a rinse/spray. When I told him I just wanted the basic cleaning covered by my insurance, he dismissed my preference. He stated he didn't know anything about my insurance coverage and refused to perform the basic cleaning. I later learned that his recommended cleaning came with an out-of-pocket expense of at least $100. The second red flag came when he displayed my X-rays on the big screen. He went over every tooth and recommended replacing old silver fillings with cosmetic white ones, along with several other costly procedures. When I questioned his recommendations, he became condescending and repeatedly asked if he had explained it well and if I even understood him.At that point, it became clear that I was dealing with a money-hungry dentist rather than a trustworthy provider whose primary focus is patient care. I will not be returning.

I was told my appointment was for a wisdom tooth extraction. When I arrived I was told that a…read moreprocedure for a crown was also going to be done. I am diagnosed with PTSD and anxiety. I take medication for it and am under doctors care. I mentally prepared myself for two days for my extraction. When I told the doctor that I only wanted the extraction done today he invalidated my concerns and spoke in a very condescending way. The appointment was canceled i got my refund. I told the receptionist that her doctor is very arrogant and needs sensitivity classes. They lost a patient. I won't be back.

Dr. Bongiovi and staff are wonderful!…read more They have made my son feel comfortable since our first visit (over 12 years ago!). The atmosphere is very child friendly. The waiting room has a giant artificial tree in the lobby, as well as a separate room for patients to watch a movie. Once further inside, the decor is professional and kid friendly. They have TVs for the patients to watch during their cleaning or procedures. The X-ray aprons have smiley faces on them - how cute is that? To this day my son still gets a reward coin after his cleaning to use in their prize machine. :) Dr. Bongiovi is the Best! He is very patient, honest, extremely skilled, and compassionate. We have never had a bad experience. We will be sad when our son is at age to move out of this pediatric dentist. I have referred many patients here, and will continue to do so!

Hands down the best pediatric dentist! If your child is…read morenervous about dental treatment, has complex dental needs, is special needs or requires sedation...he is your doctor!! The staff are polite, courteous and helpful. Absolutely the best experience for my little guy.

I had concerns during my child's dental procedure that led me to seek care elsewhere. During the…read moreappointment, I asked questions about the medication being used and how it was being administered. My child became very upset during the process, and I asked the provider to be gentle and mindful of her discomfort. At that point, the provider became upset and chose not to continue the procedure. I then requested to speak with management to address my concerns. I later followed up and also filed a report with the appropriate dental licensing board. I also have family members who work in the dental field, and after explaining my experience, they encouraged me to report the situation due to concerns that it did not align with standard patient care practices. After I raised my concerns, the office contacted me and tried to explain that the provider did not show frustration during the procedure. While I understand that everyone is human and emotions can happen in stressful situations, my experience as a parent in that moment felt very different and concerning. Because of everything that occurred, I felt it was necessary to report the issue and I will be seeking care elsewhere. I also recommend that other parents ask clear questions about treatment plans, medications, and billing before proceeding with care

A wire on my sons braces popped off and his regular orthos office was closed. However when we…read morecalled we found this location was open and we got a quick apt. It was an hour away but he couldn't stay with his wire out for 2 more days. So I drove him out here. Once we got there they checked us in and took him back almost immediately. He wasn't back there for 30 seconds! They undid a clip stuck the wire back fastened the clip and he was done. No charge. I mean I was glad it was fixed, but I just drove an hour for 30 seconds and was looking at an hour drive back! 30 seconds?! Couldn't they have faked it for 10 mins or so to make me feel better about the drive? I mean come on... Really the fact that they got us in here asap, took care of it no charge, and we were done in less then a min... if it wasn't for the drive I would have said this was the best doc visit ever!