Rachel Garcia at DFW Collision in Grapevine was wonderful to work with. I had paint and scratches…read moreon my Toyota van and she took care of it on the spot! I hopefully won't need body repairs in the fiture but if l do l will only take my cars to DFW Collision Center because of the customer service l received.

Rachel Garcia was the advisor who was supposed to get us an estimate two weeks ago but never did…read more We emailed her on Monday and she responded that they've been too busy with a manager quitting and promised to get the estimate by EOD Monday, yeah she never did and has since stopped responding to our emails. Whenever we call they transfer us to her line but then it goes directly to voicemail. She is very unprofessional with these responses.

Went in for routine checkup with the oil change. Fast and straightforward. This is why I am writing…read morethis review. The staff let me know that my radiator had a crack. Video taped it for me to show me. Recommended that I fix the problem within a few weeks. Just had that work done at a great price for being loyal. I don't always get a price lower than competitors. I don't always have the most convenient situations. But, I have ALWAYS, and I mean ALWAYS have been treated extremely respectful, important, and appreciated, with the best work. Ray, Christian, and all the mechanics, a BIG Thank You and Blessings. Great Business!!!!!!!!

Visited the other day since my car needed an oil change. The service was straightforward and didn't…read moretake very long. Nothing unexpected came up, so I'd probably come back here next time.

Wow! Wilson and team did an amazing job on my car! It glows!!! Super professional and super…read morehardworking guys. Also a fabulous deal. Will be back for other detailing services but very pleased w ceramic coating

I wanted to share what a positive experience it was bringing my Honda CR-V over to Wilson at Dallas…read moreDetailing & Buffing. After initial inquiries with multiple auto detailing businesses in the DFW, I selected Wilson for his product knowledge, professionalism, demeanor, and effective communication. The location of his business (shared with MMotorWorx in Addison) is easy to get to and in a very clean/safe neighborhood. After discussing the ceramic coating process, I selected the Ethos Max Graphene product, which comes with a 7 year warranty. Throughout the 1 day+ process, Wilson kept me informed periodically which helped as I needed to eventually get a ride back to his work location. Upon picking up the car, the results were phenomenal, both inside and out. I look forward to washing the car for the first time to see how easy the dirt just comes off with minimal effort. I would highly recommend Dallas Detailing & Buffing....reach out to Wilson and he will take care of you. (I'm familiar with ceramic coating as I had one of my cars in CA done with the Ceramic Pro product. The coating on that vehicle has stayed true the last 18 months, but it will be interesting to see if Ethos Max Graphene beats it in terms of protective qualities and longevity. Nonetheless, both products are great!)

Ricardo and his team are the best in North Texas. Body repair. Paint. Upholstery. They do it ALL…read moreand they do it RIGHT!!! Thank you Ricardo for being the best in the business.

Moreno Customs is not what it used to be, apparently. I paid half of $2000 in November, 2021, for…read morecarpet and front seat upholstery for my daughter's 2002 Eldorado. In March, 2022, Ricardo said to bring the car in. It sat outside on the lot, collecting dirt until December, 2022, when the work was finally completed. I paid the balance, thanked Ricardo, and drove home. On the way, I notice that the panel above the radio had cracked and been glued. I thought maybe this damage had been done earlier and that I hadn't noticed it, but after receiving a replacement part from eBay and starting to install it, I noticed several other places behind the radio where plastic was broken. Apparently, Moreno pried on the panel as well as the radio, trying to access the mounts for the center console. Also, one of the center console mounts was broken at both ends because they had applied upward pressure to the console until it broke loose. And the trim around the shifter was broken off. In a follow-up text, Ricardo apologized for the damage, but also said that damage was already there. It wasn't. I had had the radio out previously and there was no damage to anything. There is a specific sequence of screw removal to gain access behind the console. I had learned how to remove these parts from a YouTube video. See my photos of the damage. Moreno Customs has apparently had a bad year. Ricardo blamed the pandemic, supply chain issues and employees quitting. This is all understandable, but doesn't justify rushing through a disassembly by breaking a customer's parts. How did he even think I wouldn't notice the damage? I think I will be able to epoxy the plastics parts back together, but am not sure how long they will hold up. I have also discovered that the new carpet was installed on top of the old, dirty carpet. My first reaction is WTH? I can't find anything online supporting this as an accepted practice in a vehicle. I guess Moreno saved some money on underlay material. So, now I have to live with the thought of the dirt and stains still being there, out of sight. Sheesh.

This place was hilarious. Went to ask for a quote to make 2 cuts on my bumper to put in an exhaust…read more(custom right). Rotary saw 5 mins at best. Quote 1500$. With a straight face. For reference, a brand new valence to accommodate what i wanted to do at the Ford dealership, with installation and warranty, 600 and change. Now i wasnt looking for a 50$ job, i would have paid as much as 200 because i wanted it done like that day and to patron local businesses. Sucked it up went to the base in fort worth and used the base hobby shop lift and their saw the next day. 10$ to rent it out for the hour and installed my exhaust. They might do good work idk...

I came to SLP for help with fully stripping and repainting my lancer evo x. I had been parking…read moreoutside for a decade and the texas sun had slowly worn down and deteriorated not only the clear coat, but began to wear down the red paint leaving metal in places. Along with a full repaint, there were a number of small to medium maintenance things that needed doing, re surfacing the interior ceiling with new cloth, fixing some minor body issues, polishing and clearing up my head lamps. It was a lot of work, and took about a month - but when I got my car back on the other end I almost didn't recognize it. SLP did a fantastic job and they have my full recommendation and will be going back for other work in the future. Thank you !

Let's face it, the only reason you end up here is due to an unfortunate circumstance. Ours was…read morebeing the victims of a hit and run that left our vehicle with some nasty damage. We chose this place based on good reviews plus the fact that they are a preferred provider with our our insurance company. Throughout the entire process they were very transparent. They kept us updated on the status of the repair with phone calls and texts including photos, which definitely gave us confidence in their work. Furthermore, the repair was completed exactly when they said it would be when we first dropped off the car. And, the finished product looks as good as new. Trying to navigate the murky waters of finding a trustworthy repair place can be stressful to say the least. After all, it's easier to be taken advantage of when you're distressed and desperate. Thankfully, Caliber Collision is fair and expeditious in their practices. I hope we never find ourselves in this situation again, but if we did, I wouldn't hesitate to use them again.

Superb customer service! I was in an accident and Caliber made the insurance claim repair process…read moresimple. The team works very efficiently and quickly to get you in and out on your way. I was most impressed by the text updates I would receive from my service advisor Scott. I was able to reach out via email, text or phone call whichever was most convenient and would always receive a response. If you are renting from Enterprise they have a shuttle that comes and picks you up to drive over to their store in Grapevine as well. Most importantly, my car looked good as new when they were done with the repair and was spotless. I am completely satisfied with this experience and would highly recommend!

Good work! They took responsibility of the car and helped fix any issues that arose post repairs.read more

Mike's auto & body bid $10,000 on hail damage on a company car…read more Repaired from a dealership for under $2,000. They take advantage of fleet cars. Prior work was sub-par on quarter panel repair. Paint bubbles on door jam ridge. I was told they will go away.

This place is awesome, great staff and extremely good quality work. They really do an exceptional…read moreJOB!! Love you guys.

This is the best collision repair center I've ever been to! Danielle at the front desk is…read moreincredible, she is there every step of the way to answer questions, and even sends email status updates periodically. She came in before the collision center even opened one day to accommodate my busy schedule. The repairs were done perfectly and when I got my car back it was absolutely spotless, both inside and out. I would absolutely recommend this place to everyone!!!

Robert was great. He fixed 2 large dents on my Gladiator. Super happy with the results. Having him…read morefix a few minor dings on another car as well. Will definitely use again!

The guy answered a call right away, gave an estimate right away with a fair pfor the fix based on…read morethe images I sent, came in an hour as promised and fix the dent. Was also with his son showing how the business done:) Highly recommend, support local small business!

Great job working the ding out of my door. Good communication and very professional. They do not…read moredrill holes or anything either.

Year-and-a-half later and I have a few new door dings. Called Steve again, and again he did a…read morestellar job...did more than I asked for and didn't charge extra. Steve loves what he does and is damn good at it. Thanks Steve!