Work was amazing - better than new bumper covers on our 2016 Lincoln MKZ. Worked with Mike Turner…read morewho took good care of us.

I rarely leave negative reviews, but this experience wasted my time…read more I used K&W's online photo estimating system, submitted pictures of my truck, received an estimate, and scheduled a repair appointment. They sent me a confirmation email for a 9:00 AM Saturday drop-off, and then even sent me a reminder email the morning of the appointment. I arrived on time, but the employee arrived about 10 minutes late. She initially couldn't even find my appointment. After looking it up, she told me they were actually booked for the week and asked me to come back the following week. If your online scheduling system can send confirmation and reminder emails, someone needs to actually manage those appointments. Customers shouldn't have to take time out of their weekend only to be told the appointment they confirmed doesn't really exist. I can't comment on the quality of their body work because they never gave themselves the opportunity to earn my business. Unfortunately, after this experience, I took my truck elsewhere.

A few months ago my car got into a minor fender bender with my garage door. The garage door won! My…read moreinsurance company recommended Crash Champions and from day one my experience was TOP notch. I was able to schedule an appointment online. The repair tech / professional was very clear about expectations and timeline for deliverables. The checkin process was quick and my rental car was delivered to the repair shop which was so convenient. Once my car was done the rental drop off was the same. Very convenient. It was literally a one stop shop... they did all the heavy lifting... literally. There was a little delay on the part which was not unusual but the repair tech made it clear he tried to find the best price and soonest delivery. I appreciated the professionalism of the entire staff. A++

horrible people horrible attitudes was not satisfied. Left my car dirty on the inside. Took over…read morethree months for my car to even get fixed because the mechanic wanted it totaled. I'll be back with his name to write a worse review about him. Don't ever fucking take your car here.

My car had a mysterious electrical problem that Cross Road Auto Repair was able to find and fix…read morerather quickly and at a cost below what I was expecting. Two other shops had previously looked at my car and told me they Could not find anything wrong even though there Was a problem that kept causing the battery to have to be replaced after 2-3 days without driving. They also did a fantastic job on our nearly new Genesis and talked me out of paying for work that I thought I needed but didn't. I trust them completely and will be using them exclusively from now on.

Rude Owners , way too expensive , used inferior parts but charged a premium, All Car Service…read more(540)373-6522 by the Fairgrounds is much more reasonable with prices and both Jon's are extremely helpful , knowledgeable and just all around good people , and in return they are good& fair to their new & loyal customers so go there 1st , I promise that you will Thank me for it!

Went in for an estimate for a minor collision repair, 2 days later came out with a like new quarter…read morepanel. Very solid customer service, all funny and caring folks. They'll work with you to satisfy as much as they can. The pricing wasn't bad at all. After stopping by a few other body shop locations in the Fredericksburg area, I decided with these guys strictly for their attitude, care to attention, and super reasonable pricing compared to others. If you're in the look for body work service, at least give these guys a look. I promise you won't be disappointed. Ask for Mike!

What a wonderful experience. My 2026 Volvo was hit in a parking lot and of course no one stayed…read more The car had 1000 miles on it! Got a couple of quotes but ended up here. While they are a used car lot, their body shop was amazing. Mario did a great job fixing up my baby and got the scratches out. Delivered it back to me sparkly clean! Thank you!

My husband has been here about a dozen times. Today we brought his truck in to be serviced for…read moreinstallation of brakes and a Virginia State Inspection. He purchased his own brakes...front and rear disc brakes. The owner came and told my husband he didn't even need the front ones. I mean how honest is that? I haven't brought my vehicle here since I moved from Houston last December, but I will now. Customer service and honesty will keep my a loyal customer anywhere!!!

Everyone here provided me with great customer service, they take time to explain what's wrong with…read moreyour vehicle & I don't feel taken advantage of.

Horrible service waited on my car for 3 weeks and knew it was totaled the 3rd day after dropping it…read moreoff. They also had a big issue putting my car back together Sergio the owner was the biggest hassle with him huffing in my ear on the phone after asking the progress on my car. They didn't seem they valued my car in any way and had gorillas going at my car ripping things off of it. Also rally lights cut off and thrown in the back when they didn't need to touch the hood and if you're going to touch them put them back. Just glad they didn't throw those away like the pieces of my front bumper that were still good. Horrible service would not recommend this shop a day in my life!!!

Initial impressions was excellent explaining though my damage was just minor there may be more…read moredamage which they would not know until it was taken apart which would increase turnaround time. I decided to take the car with me while they ordered parts assuming there would be no other damages that would need to be repaired as well. They told me it would take 2-3 days to get parts in as Hyundai tends to overnight parts. A week goes by and parts still haven't arrived so I call and they tell me wrong parts were ordered, with my schedule I had to wait another week to find out if the parts came in and when I can drop off. Finally they come in and when I dropped the vehicle off they told me again 2-3 days but throughout the next 2 weeks they gave me excuse after excuse such as wrong part again (which blows my mind since the insurance paperwork says exactly what part number needs to be ordered) and their tech doesn't want to come in and even as they were finishing it they told me after washing the car off that they noticed the headlight has water in it AND HAD TO ORDER ANOTHER REPLACEMENT PART. After taking a look at other reviewers this seems to be a common complaint so if you value time don't waste it here. They are lazy and will drag you through a mess of lies one after the other. Oh I wish this drops the rating much lower to reflect how shady they actually are.

After taking my vehicle to Global Automotive and telling them all the issues, they wrote down one…read morething that I said and discounted the other issues like the interior of the tire being so hot that the snow was melting on it, and they did an alignment which obviously didn't fix the problem. So, three vehicle visits later I pull in and they charged me full price for a fix we could have done 6 months ago if someone had listened to me. The last time it was at the shop, they left the windows down and someone in their parking lot must have smoked a whole joint of pot right next to the car because it smelled like pot for two days after I picked it up. Instead of just listening to me, everyone I have told this to on their staff said it's not their mechanics. I have seen guys working on their cars in the lot on weekends. If anyone had just said, sorry about that, we will keep an eye out, that would have been enough to placate me about the pot smell. I will never take any of my vehicles to Global again.

Honest work at reasonable prices. . They don't try to push unnecessary repairs or expenses like…read moremany car dealership service centers.

Had what I thought was a problem with my rear disk break. Took it in and was in and out in about 1…read morehour. Fantastic shop. My new go to.

Got a coupon off of Groupon for an oil change. Guys took us in right away. Launge area for…read morecustomers, clean restroom, TV, xbox in case you come with kids, wifi, AC in hang out area, coffee, Great customer service. I love the old cars they are working on in the garage. Free 25 point visual inspection. Very please with the work. Very friendly, customer service oriented. if I am in the area again I will definitely swing by