I have a difficult time believing the poor reviews, as my experience in 2026 was phenomenal. From…read morethe front office to the back, the staff was absolutely amazing, empathetic, and caring. I felt respected and supported in making my own decisions about my health care and felt safe and cared for. The tech was incredibly knowledgeable, kind, and made all efforts to ensure my comfort during the procedure. I would recommend BMI and Dr. Jacobs office to anyone seeking medical imaging.

I've been calling this facility for 3 days and absolutely nobody answers. Each time I've been in…read morehold for 8 - 10 minutes, hoping to talk to a person but I'm always dumped into voicemail. Unbelievably ridiculous, unprofessional and complete waste of time. To this day, I've never received a call back and haven't been able to talk to a person to schedule an appointment.

This is probably the BEST place to get imaging... in the greater Seattle area. The staff were well…read moreorganized and check in process was flawless. The BEST part of this experience, the staff allowed me to be with my husband during his MRI, yes, you read that correctly. I was able to get into scrubs and go into the room where the MRI machine was, so my husband could feel more at ease, knowing I was there. I bet, because of this, RAYUS probably has a higher completion percentage than any other imaging place in the area. So empathetic and aware of understanding of different patients situations with imaging. 10/10 is what I would say about RAYUS... oh and one more thing.... We had the MRI done at like 930, I think, AND we had the final results by the afternoon!!!! Unheard of, I know. Anyway, I highly recommend RAYUS for all your imaging needs!!!!!

Clean facility and the technician was fabulous…read more However came in with a sprained ankle and no handicap door access to get in with my crutches. It took TWO days for me to hear back & confirm sprained and not broken

My experience was good. Check-in included the usual which was filling out forms and was easy. The…read morewait was not long at all and my appointment began within 10 minutes of the scheduled time. The person who performed the mammogram was kind and compassionate and the mammogram was not painful at all.

I wish they had a "less than 1 star"! Trying to make an appt. for about 40 minutes so far. First 30…read moreminutes, I wait on hold. Then someone answers and asks to help me. I felt a rush of relief! I said I need to make an appt. She says, "ok, hold please." Now I wait AGAIN on hold going on 10 minutes!!! So far 40 minutes total!!! Can this even be real? This is so pathetic. How do they get away with this? The reviews are filled with comments of the same problem. If I could go elsewhere, I would. So, I continue to wait....

The doctor who saw me, Dr. Paul A Lee, behaved less like a medical professional and more like a…read morefinance frat bro . His explanations were vague, dismissive, and barely met the minimum standard of care. I ended up getting more useful information from the medical assistants than from him. After being fitted with a leg brace, I asked a few basic questions such as what position my leg should be in and how long I should wear it. Instead of giving clear guidance, he responded with "I don't know". I cannot fully straighten my leg after my fall, so I asked whether it needed to be straight in the brace or simply kept in a comfortable position. Rather than answering professionally, he mocked me and mimicked the way I was walking, claiming it was "almost impossible" to walk with a bent leg ... That is exactly how I had been forced to walk into the clinic due to the pain in my knee when attempting to straighten it. Being dismissed, mocked, and given inadequate medical guidance while in pain is completely unacceptable. His behavior was unprofessional, disrespectful, and frankly appalling. I would strongly advise others to AVOID seeing this doctor. The rest of the medical staff were lovely.

Updating my previous review after a solid experience…read more As an ER nurse, I notice speed, workflow, and efficiency immediately, and this place was one of the best I've seen. I had an MD eval, labs, a CT scan, and a fluid bolus, and I was out of there in a little over an hour. For anyone not in healthcare, that is wildly impressive. Considering most wait times in the ER or urgent care can easily exceed 6-8 hours, this experience really stood out to me and absolutely warranted a review update. The clinic was super clean, organized, and the whole process felt incredibly streamlined from start to finish. The staff were friendly, helpful, and kept everything moving quickly without making the experience feel cold or rushed. That is a hard balance to strike in healthcare, and they nailed it. I do not impress easily when it comes to medical workflows, and this place absolutely delivered.

Highly recommend for anyone wanting to see where they are at with their health and recommend on a…read moreschedule for anyone wanting to track their fitness goal progress more closely. When I entered a staff member greeted me and walked me right into the scanning room. The scan is very simple, hopefully you read the emails about attire and came with appropriate clothing. You take the scan with a layer of clothing on and all jewelry removed. I believe BodySpec might tell you that the scan takes like 5 minutes or so but I got in and out in 3 minutes. Parking for this location is where the safeway parking is but not underneath safeway, the opposite side of that.

I had a great experience in this facility. Ryan was very helpful, he explained the procedure,…read moreensure the quality of care provided was top notch and I loved the new facility. It was super neat and clean.

They are compassionate and professional and do a terrific job of making clear Thermography images…read morethat are very helpful at getting a diagnosis. It is well worth getting these because there is no radiation involved.

I just went to my follow up appt at Bras Thermography in Issaquah and I was ,again, so impressed by…read moretheir knowledge and professionalism. These two women are amazing and are providing a very necessary device to all people and especially women b/c of the whole Mamogram thing. There are no adverse affects and what an amazing diagnostic tool thermography is! I highly recommend Bras Thermography in Issaquah! Their office is darling too!

Very disappointing - they don't seem to care about patients much. I scheduled a scan 6 weeks in…read moreadvance - they cancelled 4 days in advance, offered me a reschedule for 3 months in the future, and made zero effort to try to be flexible with my schedule. Also - the person who called me was quite brusque, and blamed the technician rather than the company that makes no plans for a backup when their technician is unavailable. Think about this - early detection is important in treatment but Overlake Imaging is fine making people wait months to get test results.

Horrible care. They are only interested in making money on expensive and unnecessary treatments…read moreand causing you to need them.

Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.

I have visited this location a few times with zero issues. I'm not a fan of blood draws and always…read moreseem to get out of there with no incidents and very helpful people. Today was different. The gal who helped me was rude, no name. Appeared to use the largest needle possible to take blood (never required)- I can barely bend it now along with the a large red spot and bruise. Rookie in the house? Possibly but it's a busy place and she's jamming needles like she's practicing on fruit. Never again!

After making an appointment, she was 15 minutes late. There is only one person on staff. I needed…read moreblood work and she missed the vein and could not find a vein after 10 minutes. I left and was willing to go to another lab.