I have tried reaching out to the company to come to a resolution before leaving this review but they did not feel that I deserved any compensation for their mistakes and the inconveniences caused. I will be contacting the BBB to report them also.
When I picked up my car the first time, there were bubbles that did not go away after the 5 day curing time, scratches in the tint, large specks of dust/dirt trapped under the tint and tint that was not even covering the passenger window completely. I was annoyed that I had to go out of my way to bring my car back a second time and be without a vehicle for another day which meant I had to coordinate rides for my daughter to sports, when it should've been done right the first time. As if that wasn't bad enough, the second time was even more of a disappointment. At the time that I picked it up, there was a very large bubble right in the middle of the windshield about 4-5 inches big, I'm not sure how something that large could've been overlooked. I've waited for it to dry and hoped it would dissipate but as of today (months later), I'm still left with a bubble (although much smaller now) in it's place and it doesn't seem to be going down anymore. There is also a few spots of dirt/dust trapped again. The worst part of all though, is that a razor was left in my cup holder. As I was driving home from picking up my car, I saw there was a piece of a straw wrapper in my cup holder and I went to go pick it up and almost cut my finger on the blade. Luckily, I saw it before I touched it but the fact that it was left in my car is completely unsafe. I had my child in my car with me and she could've cut herself. I also could've gotten pulled over and had a straight razor blade in my possession. As someone who has struggled greatly with self-harm, this was an extremely difficult situation for me to drive all the way home with it in my car.
I chose Denville Detail for my tint because you guys had great reviews but I unfortunately did not have the same experience as many of your customers seem to have had. $300 for tint having to be done twice and still doesn't look good and then leaving a razor blade in my car is unacceptable. It is unfortunate that this is the experience I had to have when I saw so many positive reviews about this company.
The company offered to redo the tint for the THIRD time but since the second time doing the tint was not any better than the first, I don't think having it done for a third time is going to help at this point. Their other option was for me to bring my car back to have all of the tint removed by them and then they would refund my money but that option includes me going out of my way again to fix their mistakes. It is a huge inconvenience to be without my car once again. Also the fact that I've already not been able to use my windows for 10 days since I had to get it done twice. I specifically wanted my tint done before it got warm out so that I wouldn't need my windows.
I paid $300 for this service, just like your other customers do and yet I had to bring my car there twice when it should've been done correctly the first time. Even after the second time, it is not quality work and then the razor blade issue on top of all that. At this point, the only fair compensation is a partial refund to make up for all of the driving back and forth, the multiple emails trying to get a resolution and the less than good tint job that was done TWICE.
If this company had been more understanding and take accountability for their mistakes, I would have left an honest review but would have explained that they went above and beyond to make it right. Unfortunately, they have done nothing to make it right and haven't been too nice about it along the way. I would never recommend them to anyone looking for tint. I should've just gone to Sunrays like I have in the past and had a wonderful experience. read more