Poor customer service. Spent $150. Staff acted as if I was lucky to have them do it. Complaints about the amounts of shirts. First time there. Last time there. read more

Great service at the Adams Street location!!! Plenty of parking, and a great and friendly staff. I've had patches sewn on uniforms, uniform pants hemmed, and a host of 24 hour wash-press or dry cleaned with starch. Cost efficient and reliable. Highly recommended. read more

Dependable Cleaners - West Quincy - Sewing & Alterations Near Me - Quincy, Massachusetts

Ugh, you're so much better off at the other location in Milton... When I arrived here to pick up a bunch of shirts, the person at the front informed me that they "misplaced" one shirt (and it happened to be, by far, the nicest one) at some location in Braintree. However, he promised that he would have it delivered to me the next day. Tick, tock, tick, tock... I came to the store a couple days later, inquiring about my shirt. The lady at the counter finally returned my shirt without an apology. I really wanted to call for a manager (and perhaps in retrospect, I should have) but I just yearned for the return of my shirt. Dreadful customer service and higher prices sinks this place big time. It smells kinda funky too. read more

This place is a huge ripoff. Brought in two items for dry cleaning. I had some reservations when I saw that the ticket given to me didn't state the prices but I figured it wouldn't be too expensive so let it go. Came to pick up my clothes today and was told that they had charged $43 for one of the items. When asked about it, the manager (?) stated that yes it was expensive because it was a formal dress. Sure, that's true, but dry cleaning shouldn't cost half the price of the dress. Also, I've had it dry cleaned before and it's never cost anywhere near that much. I stated that it would've been good to have known the cost ahead of time. He didn't have a response for this as I'm sure he's well aware. Prices should be posted or at least on the ticket given when you drop items off. I shouldn't have to ask each time I go in how much they're going to rob me of this time. Won't be going back. read more

My 1st job was working at a dry cleaner, so I can be picky about my dry cleaning service, since I know what clerks should check for to get the best results. Sunday was my 1st visit to Dependable and I was impressed. The clerk took time to inspect every garment I brought in, and he gave me a coupon book for future visits. When I picked up, another friendly clerk assisted me. I was impressed by both the customer service and the quality of the cleaning. I'll definitely return when I need clothes drycleaned. read more

I've never had a stain this place couldn't take out but boy are these guys pricey! Tip: check in here for a 21% discount! It'll help with the hefty dry cleaning bill. read more

I made the mistake of not going to Dependable Cleaners for my wedding dress alterations and picked it up with stains all down the right hand side. Without making an appointment, I rushed to Dependable Cleaners and Antonio stopped everything and spot treated my dress. The kindness from this location is unmatched and Antonio made a very stressful situation not stressful. Highly recommend! read more

I took all (literally all...) of my pants there after a poison ivy situation to have them dry cleaned. The woman that helped me was super helpful and explained what would work best for the situation and even helped find a coupon to help! read more

I've been to this location several times, and while I've always been happy with the quality, the customer service I just experienced was horrible, and this will absolutely be my last visit. I just dropped off 3 pieces, 2 of which had stains I wanted to call their attention to. Unfortunately, the woman was incredibly rude and would not let me point out the spots and told me that "they would look for them themselves". She went on to tell me that there's no guarantee that the stains will come out, which of course I understand, but it would have been nice to be allowed to show her where they were, especially given the exorbitant prices they charge. She also didn't ask if I wanted starch in the men's shirt, so who knows what we'll end up with. The woman was clearly rushing me out the door, even though no one else was in the store, or in line waiting. But hey, once I pick up my clothes tomorrow, you won't have to deal me wanting to show you my stains again. I'll be bringing that business elsewhere. read more

Would not recommend their wash, dry, fold service. Dropped my clothes off on a wednesday and was verbally told they would be ready Friday after 5. Went in Friday and was told they would not be ready until Saturday. Got a call from them Saturday asking if I needed the clothes or if I could wait till Monday. Told them I needed the clothes and was told to pick up between 5 and 6. Got there at 5 and had to wait 20 mins for them to finish up and then charge me $45.00. Most other places do it for u in the same day and are much more reasonable. I do not recommend them! read more

I am a real fan of this dry cleaner They have figured it all put. I can drop of my dry cleaning 7X24. They also have the option to pick it up at your home and drop off. They do a good job. Over the years, I have had very few problems read more

Same day service, overnight drop-box, constant discounts/coupons and extremely friendly service are just the start for these guys. I've never had a garment damaged by them and I can't say that of any cleaner I've ever used in the past. Highly recommended. read more

My things came back smelling like they'd spent the night at an Indian restaurant, and then had been slightly aired out. Definitely some sort of ethnic food lingering stench going on there. This happened only once out of the maybe 4 times I've used them. So, I guess it's hit or miss? read more

Where do I start? I was referred here by someone who has gotten their clothes dry cleaned there for years; maybe even decades. It was my first time there, and it will certainly be my last. They ruined my $300 Northface jacket and provided the WORST customer service. They attempted to fix it over the course of a month or so, and continuously pointed blame at me as if I was responsible for my coat not fitting. They shrunk my coat to the point where I am unable to zip it up. One of the workers there was incredibly rude when I came in to drop off the coat to asses it once emailing Customer Service and speaking with the manager. She barely allowed me to get a word in to explain myself and was defensive that the employees would do what the directions on the tag of the coat states. Funny because the zipper was warped indicating that it was put through the dryer. The employee asked me how many years I had the coat, which I took her as insinuating that I grew out of it. I wore the coat the previous weekend, and it fit me perfectly. All I wanted was for it to get cleaned since the last time I had gotten is dry cleaned was last winter. When I went back to pick up the coat after they "fixed" it. I tried it on before taking it home, and it still did not fit. The district manager was there, and she asked me if I had gotten it dry cleaned somewhere else before and how many times - insinuating that the other place had something to do with the condition of my coat. She also told me that she had the same coat and that the fabric of the coat does not shrink. Except she was wrong - the details on the Northface site says if it is put in the dryer at high heat, then it will shrink. The warping of the zipper told me that my coat was absolutely put in the dryer. They told me there was one more thing they could do to stretch out my coat an inch, and that after that there was nothing else they could do. I went back to pick it up, and when I brought it home it still did not fit. I called Customer Service to submit a complaint about my overall experience, and she told me that she would have the director call me on this matter. It's been over a week, and it's been radio silence... Best part - they charged me for the dry cleaning! I never got an apology or compensated for the service. And now I have to buy another jacket to replace the one they ruined... read more

This was the most disgusting place I have ever been. The entire facility smelled of cat urine and mildew. Not to mention, I had particularly unpleasant experience with the cashier Dania. I went in with my amazingly nice roommate to pick up our dry cleaning and her pants had not been pressed properly and were still incredibly wrinkled. Although it is unfortunate that the pants were not properly pressed, we were more upset with how poorly Dania treated us. Even before my roommate expressed her disappointment with the pants Dania was short and made it clear she did not want to be dealing with us. Then when my roommate asked for a receipt Dania nearly had a heart attack because it was such an inconvenience. Bottom line: steer clear of this place they DO NOT deserve your business. read more

One of the women at the front desk is very friendly. There is a younger girl who never can get my order correct. I have pointed out stains which she nods her head at. When I have come to pick up my order the stains are still there. They have put them through a second time and then got the stains out. This had happened twice, the third time I said forget it. I don't have time to keep coming back. I am not sure if it is laziness or what. The clothes also never smell clean, there is an odd odor. Sorry but I don't want customers to have to go through the same thing I did. read more

Too expensive...especially when all cleaners do basically the same thing. I used to go here faithfully but have recently stopped going and I made the best decision ever. The service is great, but so is the service at several other local cleaners and I have more $ in my pocket. read more

Polite staff. Suits were properly cleaned. Clothes were ready for pickup the next day. Reasonable prices. Convenient location.

It is obvious at this location the staff cares a great deal about their customers! I'm not one to utilize dry cleaning services, but I stopped by to have a dress altered. As soon as I walked in I was genuinely greeted and helped immediately. I was fitted and sized and out of there within 10 mins! The alterations were completed by the following day and they were great! The staff is SO friendly I signed up for a VIP bag because I knew I would be back. Two weeks later I returned with a second dress to be altered. This time I had a time crunch... They completed it same day and I couldn't be happier. I also received a hand written thank you card that I appreciated more than anything. I'm a customer at the Adams street location for life! read more

Always "dependable"... Items are on time, expertly packaged, and expertly done. read more

Excellent service. Never have to wait and people at desk are always helpful and kind. Due to holiday the time changed and I got phone call to let me know which was extremely helpful and appreciated.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

This place sucks. I used to regularly bring my dry cleaning here. Until they lost 2 of my wife's sweaters. I went to pick up our order, and kinda hesitated for a moment because I felt like something was missing. I immediately called my wife while still at the store to ask exactly what was dropped off and make sure I wasn't crazy. It was my suit, a pair of pants and two of her sweaters. When I approached the clerk and asked about the two missing sweaters the person wasn't helpful at all. Then accused us of being wrong or lying about it. WTF - I know this guy makes crap, but it aint my fault he's where he is. So I was pretty pissed, asked for the manager's info., etc. Long story short, eventually - after maybe 3-4 months got a reimbursement check for the sweaters. No real apology, horrible customer service, bad management, poor training, deadbeat employees. Haven't been back - this was years ago, but since I've recently joined yelp - they are now being held accountable for the negative experience. read more

The woman who works the counter is always in a good mood! It seems rare to get a customer service person who actually seems to like people so its nice when I go in there and I'm greeted with genuine friendliness. They also have good coupons. read more

I have used this dry cleaner for years because I lived in the area. Friendly service but be prepared to go broke. I recently moved and think ill keep more of my money and bring my duds elsewhere... read more

They are fantastic. We recently started going there after a few bad experiences with a nearby competitor. Theyre prices are good, they're super fast, clothes come out excellent & the customer service is truly outstanding. Would definitely recommend them to a friend. read more

My wife and I dry clean almost all of the clothes that we wear to work, so finding a good dry cleaner has been a challenge. We have been using Dependable Cleaners for the last several years because the staff is courteous, clothes are ready when they say they will be ready, and the work is done on-premises so clothes don't end up getting lost. Also, my clothes seem to get a lot less wear and tear with Dependable Cleaners, which is important. read more

took a whole bunch of items to this store. Spent over $170 on dry cleaning on my first visit to this store. Every single item came back with something wrong with it. One pair of paints had the metal front clip broken and wide;s sweaters all came back with lint on it. Looked like they had a dog in the store running around the clothes. All my shirts came back as if they were never dry cleaned and another pair of paints had wrinkles all over them. They were worse off then when I had took them in. Stay way from this place. They are neither dependable nor clean. read more

I am always greeted with a smile and have never had a problem with anything: shirts, dry cleaning, big items like a king sized comforter, mending etc. etc. I wouldn't go anywhere else. read more

I loved chatting with the worker on duty when I first came in. She was super helpful and guided me into signing up for the VIP program. When I came in this time is was as easy as was promised and I'm on my way to earning my first reward. read more

I have been a loyal customer of Dependable Cleaners on Adams Street in Quincy for more than 10 years. I had always been very happy with their service. I am a busy professional with an even busier travel schedule. I dry-clean all of my work clothes, which would generally cost me around $300 per month. Dependable was always just that, dependable. I would have easily rated them 4 stars, with price being the only thing preventing a 5 star rating. For the last year or so, the quality has dropped significantly. My pants were frequently pressed incorrectly (with a crease when I specified no crease) and my sweaters were hung (when I specified folded to avoid stretching the shoulders). The counter staff were always very helpful and courteous, willing to re-do my order. They knew that this was a frequent problem and stated that it as the production staff not paying attention to the tags on the clothes indicating the special instructions. I just wanted the orders to be processed correctly the first time so that my clothes were ready for my frequent business trips when I needed them. I wrote to Dependable via their "contact us" link on the website. I received a prompt reply from the CEO telling me that the Director of Operations would be in touch with me. She contacted me that evening, apologized for my dissatisfaction and assured me that they had put a corrective action in place that would prevent this from happening in the future. She also stated that they would give me $50 in free dry cleaning for my troubles. I used this credit to test if they were able to fix the problem. To my disappointment, my pants returned creased and my sweaters returned on hangers....I decided it was time to find another dry cleaner. read more