Nice location and fairly good collection of frames but noting so unique. Their price is very…read moreunreasonable particularly lens replacements on an existing frame. You can get the same lens from other retailers (Walmart Optical store in my case) for one third of the price . This store has no competitive advantage in any area (service, collection, cost)

Extraordinary and knowledgeable service, good variety of frames. Easy access in West Hartfordread more

Harvey and Lewis , are the consummate professionals. Not only have they been in the area for 60…read moreplus years , they have an amazing selection of frames and are truly customer focused . Highly recommend !!

Agnes is a scholar and a lady. Knowledgeable, professional and efficient. Amazing serviceread more

Nice young lady So kind reminded us of a discount they treat you like family kindnessread more

Would give zero stars if I could. Lied to me several times about the arrival of my glasses. Said…read morethey sent them out twice only to call back a few days later saying they never sent them. Every time you talk to someone you get a different answer. Incredibly disappointed. Do not go to this location if you want accurate information and good customer service.

Ray was absolutely great! He was kind, patient, and went above and beyond. He helped both me and…read moreanother customer fix our glasses at no charge, even though he didn't have to. That level of customer service is hard to find. I would definitely recommend taking the time to visit and support this business. Thank you, Ray, for your outstanding service!

Jennifer performed a wonderful demonstration of different frames within my taste parameters. She…read morethen went over the different lens options and we found glasses that I really love! Great Service as it all went beautifully quickly! A great value for what I wanted! 5 Stars

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.

So, I'd been going to this Eyeglass Place (Newington) for 3+ years and bought my frames, lenses and…read moreeye exams there without issue. Then late last year I brought in two sets of frames I purchased online to have them lens them for me (they were in a style no one was carrying). They took one look at them, tried to remove the clear lenses they shipped with, told me they wouldn't come out and they feared they might damage the frames so they couldn't help with them. I took them home and thought I'd see if I could remove the lenses - they all popped out hassle-free with zero damage. Excited, I called them and explained and they asked me to send them pics - I took the pics and sent them over while they waited. In under a minute they told me they still couldn't help me because the frames were low quality (I bought them on Amazon). I was uneasy about their replies so I went for a 2nd opinion - I stopped in at Harvey & Lewis at Hartford Hospital - I had used them years earlier when I was a high wage earner and needed a lower priced dealer. They took a look at both frames while I explained their lineage. In 5 mins they were fitting me for lenses in both pair. 2 weeks later I was wearing both pair. The story doesn't end there. Fast forward: I called Eyeglass Place to get my eye exam so I could get a new (extra) set of frames with the usual lensing. The day before the exam I rank to an issue and needed to reschedule which they did, somewhat begrudgingly. 2 weeks later, & 2 days before the rescheduled exam my ride had to work so I called again to move it out another week or so. The gal on the phone informed me that this was my 2nd reschedule and that it happened again I'd lose the privilege of booking in advance ever again and would have call in each day to see if they could see me that day. She left me feeling emasculated, like a child being scolded by his mother, so I acted accordingly. I went back to Harvey & Lewis, scheduled an exam and again, my ride got called into work so I rescheduled. While rescheduling, I asked them if there would be any kind penalty if additional rescheduling was required on my part.. The gal on the phone (Madeline) basically told me that life always has unforeseeable issues and that I could reschedule a half dozen times if that was what it took until it was right for me - they'd gladly still be there for me. My buddy (my ride and also a customer at Eyeglass Place, was also involved in this process and as of now, neither of us will be returning to Eyeglass Place. Clearly sometimes you really do get what you pay for. So, as a cautionary tale, if you're planning on going to Eyeglass Place Newington, please note that she's a jealous mistress, if you're not100% loyal to them, be prepared for your treatment will be meted-out proportionate to the extent of your "transgression."

The staff is very knowledgeable, and friendly. They have a variety of glasses if there is…read moresomething they don't have they try to see if they can order it ! Also they do eye exams. Very patient staff. There hours are: Sunday Closed Monday Closed Tuesday 9AM-5PM Wednesday 9AM-5PM Thursday 9AM-6PM Friday 9AM-5PM Saturday 10AM-2PM I highly recommend The Eyeglass Place they also have a location in Ellington,CT.

Dr. Melissa Lambright, OD, provided me with probably the best Optometry experience of my life…read more Lets start this with a story. I had recently lost my glasses. After exhaustively looking everywhere I ordered a new pair, but had not yet taken delivery of them, when it was time to travel to my parents house for the Christmas holiday. So, I did what I usually do. I traveled only with the contacts I had in my eyes. Lo and behold, I ripped one of my contacts while taking them out on Christmas day. I have a very strong prescription (-6.75) so there was no way I was able to drive back home to the Boston area without having corrected vision. On Dec 26th I must have called every single Optometrist, Eye Center, Walmart Eye store, etc. in the greater Hartford area, to find out that they were either closed, unable or unwilling to help. I had thought it would be easy to just buy a box from someone as I had my prescription in my car (lucky break) but no such luck. On the off chance of success and in desperation I left a message on Sight, LLC's voicemail. Little did I know but this paged Dr. Lambright on her own holiday travels in the Midwest and she called me back. Not only did she arrange for her employees in her store to give me a sample contact lens, but she did it for no charge. I am obviously very grateful to her, and I can't help but recommend her services. If her regular customer service is anywhere near as good as my experience, Sight LLC is definitely worth your visit when you look for new contacts or glasses.

Before scheduling my exam, I specifically asked whether FSA payments were accepted and was told…read moreyes. After completing my exam and ordering glasses, my WEX FSA card was declined. WEX later advised me that the transaction was rejected because of the expense/merchant coding used by the provider. When I contacted the office after calling 3 times, I was told that other customers had experienced similar issues, but no accommodation or solution was offered. Because I could not use my FSA funds as expected, I was forced to cancel my eyeglasses order. I found the experience disappointing and frustrating. Now my insurance has been billed for the eye exam and I have to go find another optical shop that knows how to submit FSA payments. I should not have to pay out of pocket because they have known about this issue and basically lied and said they could handle FSA expenses when they obviously cannot.

I highly recommend Avon Eye Care. Dr. McDermott was…read moreextremely personable, knowledgeable and took the time to answer all of my questions. In addition, the entire staff was friendly and helpful. I'm happy to have found their practice!

I highly recommend Avon Eye Care. My family and I just moved here from California and had our first…read morevisit with them a couple of weeks ago. Their COVID protocols are exemplary, the staff was incredible and friendly. We were seen at our appointment time and the doctor and assistant were excellent at answering our questions and making us feel welcome. Sammy, the optician, was spectacular. Overall I am so happy we picked them and have definitely decided that they are it for us!

I've been going to this location for about 5 years and never had any issues until now. My last eye…read moreexam and selecting new frames a few weeks back went well. My gripe is that I was waiting for a phone call or notification that my new glasses were ready for pickup. Apparently they use an automated system to send a text message that I never received. If I had not called them 8 days later after ordering my new glasses, I wouldn't even have known they were ready for pickup. The rep I spoke to confirmed my phone number on file was correct. He said sometimes they have issues with the automated system but confirmed they wouldn't have made a call out for me to pick up my glasses. Not the best customer service in my opinion.

I love these guys! They are pricey (having my own frames lensed cost me twice as much as the…read moreoptometrists I've been using but they're worth it - my "regular" optometrists told me that both sets of frames I brought in could not be prescription lensed...Harvey & Lewis did the first pair and in only 7 days!! I'm going back in this week to have the 2nd pair done. Sometimes you really do get what you pay for - they're worth every penny of it!!