Location: 1128 Highway 20 West Suite A Mcdonough, GA 30253…read more The customer service here is horrible. I would not recommend anyone to go here. I arrived at 10:30 and left at 1 o'clock. Multiple people who came an hour after me were in front of me. I had to beg someone to assist me, and finally Sarah was the one who helped me. This location needs a complete overhaul of the staff. Horrible -- I mean it, it was almost a traumatizing experience, and I'm not even exaggerating. I would not recommend anyone to go here.

From the reception to glasses selection I was treated with the utmost respect. My eye exam went…read moresmoothly. Bria helped me with glasses and checking out she was so sweet.

I sent my glasses in to have repaired. I included ''straps that held them around my shoulders''…read more The bastards did not return them with my glasses. They do not respond to emails, nor my phone calls. The NC Attorney General now has a complaint on them.

Worst customer service ever. On day one I called their number that I had to look up with their…read moreaddress, it's nowhere on the receipt. I selected 1 for service, it goes to a fast pulsing tone, that's four yesterday and today. Yesterday, I selected 0 for the operator and got an answer, the guy would not give me his name but took mine and my number and said he would have HR? call me back and that the service people are probably on a break or to lunch. Needless to say, there was no call back. Today I call and same tone on service and when selecting operator, someone did answer and set the phone down. Terrible phone etiquette. Do not buy from Costa, you will not get good products and there is ZERO customer service. I disputed on my credit card. I bet they answer them. Will follow up later.

I had a great visit and experience while there however I developed pink eye symptoms the day after…read morethe appointment and had full blown conjunctivitis within 2 days. Luckily I was able to start on antibiotic eye drops from my pcp. Looking back, only one tech cleaned one piece of equipment while I was there before using it on me. I am not sure they are cleaning properly between patients, it can't be a coincidence that I got an eye infection after visiting when I haven't had one since I was a child.

Ladies that help you purchase, order, or repair your glasses are wonderful. Everyone else doesn't…read moreknow the meaning of customer service. Wish I had never gone here to get glasses. Will for sure never go back.

Always great service,either there in the office or by phone.Staff and the doctor are always…read morepleasant and helpful

Love going to this place... Everyone is VERY friendly and not a long wait at all.... Will…read moredefinitely continue to go here!!

Was there any type of warranty or smaller service repair fees I can pay if my glasses need fixing?…read moreIt looks as if its just fallen out the plastic because the lil screw was stripped or something.. And now I have no way to get in contact with y'all??

Best optical place that our family has found. Great selection of frames. Our glasses were perfect…read morefor our vision needs. The staff is very friendly and top notch professional. The pricing is better than most shops. Overall, this is our choice, great place. Thank you

Me and my family have been using Dr Fallas and buying glasses there for years. I just brought new…read moreglasses 2 months ago and decided I would get some cheap glasses on line to work outside in. They gave me my rx but refused to give me my pd - saying it was proprietary. I had always thought of him as honest and fair. Obviously I've seen a new side to him and will take my business elsewhere. He only cares about the money. Very sad

I love Dr. Falla and he is a good man. But after being treated rudely by one of his receptionists…read morethis morning when trying to correct a scheduling error that was clearly their fault, I won't be back. She was extremely rude and argumentative, kept shaking her head and making smacking sounds while trying to find reasons why it wasn't their fault, etc. when all I wanted to know is if they could fit me and my wife in, in spite of the error. I finally heard enough of her sarcastic and rude mouth and walked out. Wont be back. And their website doesn't allow you to leave any type of message for anyone other than the same people that we had the problem with.

Called to try and schedule an appointment was passed around through several people back and forth…read morefor almost 45 minutes on the phone. Each person who got on the phone seemed to not know what they were talking about and kept switching saying i needed a medical exam to eye exam. Communication was horrible, the final person who I spoke with stated that I couldn't even be seen because they have new doctors and the new doctors do not see patients that were from the previous doctors if its a medical concern with your eye. This is terrible, and bad business honestly. No care at all for the pain I'm experiencing. I will not be brining my daughter back either.

They are truly salespeople. We were late for an appointment and were told that the doctor would…read moreagree to see us if we paid for an extra service that wasn't covered by our insurance. I totally understand if we were just asked to reschedule, but I didn't know optometrists did shake downs.

This place stays busy and it is a decent place to get your eyes examined. The optometrist is very…read morenice and knowledgeable. My only complaint is I don't feel they have the best selection of eyewear. I will say I do not like glasses so my viewpoint is probably obscured somewhat. I felt that their pricing was quite fair compared to others. If you're just needing a basic eye exam along with glasses or contacts I highly recommend. I will add they do have some designer wear but not the collection I have seen at other establishments, that is the only reason for the 4 star.

The customer service was really good. Unfortunately I can't remember the name of the associate…read morethat assisted me but she was well versed in the options that were available to me and she answered all of my questions with ease.