Derek Jones, MD

Available by appointment

I have moved out of the area and the only reason I haven't left a review yet is selfishly to make…read moresure there were available appointments as I have a very painful condition and needed to be seen regularly. Dr. Shauna Higgins is a gem and the kindest and best doctor to have in your corner. Her compassion makes her an industry standout and I will always recommend her and Metro. Dr. Casey Lubner is great and kind too and incredibly knowledgeable. Big shoutout to Julia B as well. You can't go wrong with Metro derm and I am forever grateful to this office.

Always great Customer service, healthcare should always feel like this. Every provider is thorough…read morein detail and compassionate and caring. Come here if you want to enjoy your skin & feel confident!

Waiting Room

Hand-painted Mural of Boston

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Exam Room

A. David Rahimi, MD, FAAD - Forever Young

Dr. Rahimi is the best. Extremely knowledgeable and pays attention to every detail. For treating…read morechildren's dermatology care to teens to adults. Great bedside manners as well. Highly recommend.

I don't usually write extensive reviews unless I am beyond impressed, but Dr. David Rahimi…read moreabsolutely deserves one. From the moment I walked into the office, I was greeted by a nice & tidy waiting area and the amazing staff. Every member of the staff was warm, welcoming, and genuinely pleasant, making the entire experience comfortable from start to finish. What truly sets Dr. Rahimi apart is his exceptional bedside manner. Unlike many dermatologists I've seen in the past, he took the time to get to know me, thoroughly explain my concerns, discuss my treatment options, and even share his professional background and the many specialties he offers. I never felt rushed, and it was clear that he genuinely cares about his patients. His practice offers a wide range of dermatologic and cosmetic services at very reasonable prices. It's refreshing to find a dermatologist who provides outstanding care without making you feel like great skin is only for those with unlimited budgets. You don't have to be rich to receive excellent dermatologic care. After seeing many dermatologists over the years, I can honestly say this was by far the most personal and patient-centered experience I've had. If you're looking for a knowledgeable, compassionate dermatologist who truly takes the time to listen, I wholeheartedly recommend Dr. David Rahimi. You won't be disappointed.

A. David Rahimi, MD, FAAD - Forever Young

Non-surgical facial rejuvenation

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Zonya, Natalia, Kathy and Beth

Jennifer Ahdout, MD

4.9(168 reviews)

1.4 mi

Locally owned & operated

Dr.Ahdout is so kind, genuine and intentional in the way she practices medicine. She is a great…read morelistener and I really feel like we are on the same team when discussing my/our goals whether it be medical related or cosmetic. I am grateful to have found her.

DO NOT TRUST ROXBURY INSTITUTE! I believe Jamie especially has repeatedly shown BAD-FAITH,…read moreUNETHICAL, GREEDY, DECEPTIVE, MANIPULATIVE, MISLEADING and COERCIVE conduct and tactics that are primarily focused on keeping your money and not refunding you for what I consider a botched cosmetic result with even hard bumps under the skin that Dr. Ahdout had to manipulate which was painful. The focus should be on transparency as well as patient's health and well-being - not GREED. They also violate boundaries. Dr. Ahdout gave me her word that Jamie would not contact me further. Yet, Jamie contacted me despite my numerous written and verbal requests to cease contact. I believe I may be able to file a police report for harassment. Additionally, I believe Jamie even went as far as providing DECEPTIVE MISINFORMATION about matters that can affect health in further attempts to not refund me. I believe this is highly unethical and concerning conduct especially for a dermatologist office. I am posting this review after multiple attempts to resolve this matter. I left a message and sent emails the first time and I did not receive a call from Dr. Ahdout. The same thing happened a second time. I posted a review the first time and Jamie called right away so I removed it. When I went in to show Dr. Ahdout the result of her work - I felt gaslit because she was questioning me as to why she would do a job like this. She again asked on the phone yesterday as what I think happened - a question she herself should answer. She then said there are no before and after photos. I reminded her AGAIN that I have before photos on my phone that her own assistant took. Dr. Ahdout then asked if I would agree to a credit. I declined. She then said that they have a "policy" that once a patient asks for a refund they can't return to the office. I informed her that I would not want to work with a business that has punitive policies. I believe both her conduct and Jamie's conduct revolved mainly around keeping my money. When I first brought up the refund, Jamie immediately became aggressive on the phone and used what felt like patronizing repetition. She kept repeating my name aggressively as soon as I mentioned a refund, which felt like an attempt to cut me off and silence me. Jamie even went as far suggesting that the tightness was "normal". She even pointed to her face claiming she felt the same. I knew the tightness was not normal. When I asked Dr. Ahdout, she confirmed that it was not normal. I do not appreciate being gaslighted or having my concerns normalized as though this is something I should simply tolerate. This involves health and providing misinformation to patients can have great liability. Jamie also asked if I would want to do a correction. I declined. I noted in my review and also in an email to Dr. Ahdout's as well as during her call yesterday that I do not want to interact with Jamie at all. Dr. Ahdout GAVE ME HER WORD that she will call me back herself. Dr. Ahdout did NOT keep her word. Instead Jamie called and went back and forth attempting to claim that it wasn't 2 items I purchased and it was 1.5. She said Dr. Ahdout said there was "a confusion" and it was 1.5 items. I informed her that's false. Besides Dr. Ahdout's own prior confirmations - the invoice is more than clear. I explained, again, that Dr. Ahdout confirmed with me TWICE, once in front of her own assistant in person and again on the phone yesterday, that it was 2 items. Jamie went back and forth for at least 10 minutes arguing. I kept asking her to ask Dr. Ahdout. She refused 3 times and continued to argue. I kept mentioning what I paid for. She finally checked my invoice although she had ALREADY SEEN my invoice as she is the one who charged me AND even emailed it to me. She FINALLY agreed it was 2 items. I believe these practices are EXTREMELY DECEPTIVE and GREEDY. Then Jamie said their "corporate" is going to send me an email to sign "a form". I told her I'm not signing a release form as I need to see another doctor. Patients should not be forced to sign a release form to receive a refund. Jamie said their corporate "requires" this and that they will contact me. AGAIN, she displayed a pattern of violating boundaries and as soon as I would say their corporate did not have my consent to contact me - she would BLATANTLY REPEAT they will contact me. I informed her that at this point I have to do a full chargeback on the 2 items. I contacted my bank and did a full chargeback on the agreed upon amount. If they create ANY extra emotional distress and dispute the chargeback - I will immediately involve my counsel without further notice and use ALL legal remedies to not only obtain my money in full, but to also hold them fully liable for all damages including corrections needed and the emotional distress caused related to this matter and their conduct. I will also expand my online review to other platforms as I see fit.

Buzzfeed featured the Vampire Facial at The Roxbury Institute

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Buzzfeed featured the Vampire Facial at The Roxbury Institute amassing over 3 million viewers tuning in to see the treatment.

James Y. Wang, MD

4.5(67 reviews)

8.1 mi•Downtown

I tried to make an appointment for fillers and the gal insisted i come and pay for a consultation…read morefirst. For botox! She wanted to know if I have insurance or am paying and then wanted a credit card number. I was stunned. Never heard of such a thing for Botox or filler. I said no way and she happily said "ok, bye!" For an actual surgery or procedure, of course a separate consultation. Anyway, I felt like they were after the dough above the service.

Very disappointed- if he did not think i should be there - it's on the staff which has not…read moreresponded to multiple requests for two simple biopsies- and does not appear as part of care team - it has been 9 days?? Left messages today and spoke to someone- today - no answer - yet closed at 4:30 pm ugh - would not recommend!!

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Botox

Dermatology & Hair Restoration Specialists

4.7(508 reviews)

4.9 mi•Sawtelle

•$$$$

I'm Norwood 6-7 and had 5,337 grafts over two days (4,896 scalp, 441 beard) with Dr. Sean Behnam…read more A year before surgery, he was very direct that my donor area was too weak and that I wouldn't get a good result. Honestly, that's why I trusted him. I spent that year on topical finasteride and minoxidil, and dermastamping multiple times a week, slowly improving donor quality until he felt I could proceed--with realistic expectations. The procedure itself was incredibly smooth. Zero pain with conscious sedation, and he personally performed all extractions and site creation, which I think really matters. This isn't about achieving perfect density. It's about using limited grafts thoughtfully to create a natural frame for the face. From where I started, this result is beyond anything I expected, and we're already planning a second session to build density. Biggest takeaways: candidacy matters, expectations matter even more, and finding an honest surgeon who thinks like an artist is everything.

I've seen Dr. Behnam multiple times. He's also super accommodating and takes his time with me. His…read moreoffice is also extremely helpful with scheduling and are always pleasant to deal with.

Dermatology & Hair Restoration Specialists - FUE hair transplant: repair of prior poorly performed hair transplant. Notice the naturalness and density. Work performed by Dr Sean Behnam

FUE hair transplant: repair of prior poorly performed hair transplant. Notice the naturalness and density. Work performed by Dr Sean Behnam

FUE HAIR TRANSPLANT: Notice the density, thickness and naturalness . Work performed by Dr Sean Behnam.

Dermatology & Hair Restoration Specialists - FUE hair transplant: 1,932 grafts placed at hairline. Notice the naturalness and density. Work performed by Dr Sean Behnam.

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FUE hair transplant: 1,932 grafts placed at hairline. Notice the naturalness and density. Work performed by Dr Sean Behnam.

Metropolis Dermatology

4.0(78 reviews)

15.4 mi

Available by appointment

This place is GREAT! Dr Janice Ma is the very best! I have had to deal with acne & rashes for…read moreyears. I have been to a few other dermatology locations and dealt with other dermatologists in the past - none of them helped with getting my rashes and acne taken care of. However, I found Metropolis Dermatology a few years ago and as soon as my first appointment ended I knew that this place was going to be very helpful. The facility is clean, the receptionists are kind, and the dermatologist know what they are talking about. For me specifically, Dr. Janice Ma has been amazing. She is so kind, talented, knowledgeable and most of all caring. She helped me with all my skin and rash issues so well. My skin is clearer than ever and I couldn't be happier! She did so well that I recommended her to a colleague of mine and my colleague said the exact same thing - she is the best! Can't recommend this place (and all their knowledgeable dermatologists) enough!

I made approximately two visits in 2023 to improve my acne. I was prescribed medication for…read moreapproximately $80. I asked my primary doctor about the same medication and only paid around $10 for the exact same prescription. I later received multiple messages from Metropolitan dermatology, claiming that I owed a balance for Botox and fillers. A service which I never requested or received. It has now been three years later, I have never gone back and yet the business is still claiming that I have an outstanding balance for an alleged filler appointment. It should also be noted that the company failed to provide me with an itemized receipt or proof of service. Although the doctor was friendly upon my visit, I would highly recommend looking elsewhere due to the inflamed prices and lack of proper communication and documentation.

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Shanthi Colaco, M.D

4.6(282 reviews)

4.8 mi•Rancho Park

Eczema! If you have severe life-long eczema like myself, you know how detrimental it is to life. I…read moredrive all the way to LA from San Diego just for Dr. Colaço. She is so compassionate and doesn't hesitate to prescribe the strongest medications available for my severe eczema. She is knows all the latest eczema medications. She understands how difficult it is to have eczema and I can tell she genuinely wants the best for me. Plenty of free 2 hour street parking in the residential streets or paid parking in the attached garage.

I've been a patient at this dermatology office on and off for a few years, and I've generally…read moreappreciated the care. However, my recent experiences have left me quite disappointed, especially considering the sensitive nature of the services provided. In February, I decided to get a biopsy for a mole that was growing. The staff promptly took a sample for testing, which I appreciated. However, I was left without any follow-up regarding the results. I had to reach out myself to get the information, which I initially brushed off as understandable due to their busy schedule. Fast forward to my follow-up appointment on July 7th for another mole they had initially flagged. Again, they took a biopsy, but here we are over six weeks later, and I still haven't received any updates. I've tried calling, but unfortunately, I've reached out on days when the office was closed. It's disheartening that patients have to chase down their doctors for updates, especially when it comes to something as critical as skin cancer testing. The communication process needs significant improvement. While I really like the office's location and have had positive interactions with the staff, including Amber, who is always sweet and attentive, the lack of follow-through on biopsy results is concerning. In cases like these, timely updates should be standard practice to provide patients with peace of mind. I hope they can address these issues because I would like to continue my care here.

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Metropolis Dermatology

4.8(109 reviews)

4.8 mi•Brentwood

•$$$

Offers customized solutions

I needed a same day appointment as a 3 day weekend was coming up and I had a rash all over my body,…read morewhich I thought was the result of the antibiotic I was using. I was able to get into Metropolis same day and saw Dr Casey Lubner. She is amazing! She knew exactly what it was, that it was from the antibiotic, and wrote down all the information on what it was and what to do and check for and gave me the sheet. She was so knowledgeable. Loved her! The entire staff was great and welcoming. This is my new go to derm place!!!!!

Love them. Great crew. Get your CO2 laser done here as well as your medical treatments!read more

Reception Area

Reception Desk

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Waiting Room

Joanna Chan, MD - Dynasty Dermatology

4.5(168 reviews)

17.3 mi

Walking into Dr. Joanna Chan's beautiful new Pasadena Dynasty Dermatology office immediately put me…read moreat ease. The space is bright, modern, and thoughtfully designed, while the front office team greeted me with genuine warmth and kindness that made me feel welcome from the moment I arrived. Dr. Chan is everything you hope for in a dermatologist. Professional , polite, and reassuring. She took the time to carefully examine a few questionable spots, froze several areas that needed treatment, and performed a biopsy with a calm, confident approach that helped ease my nerves. Now it's a matter of thinking positive and waiting for the results. Great care isn't just about medical expertise it's about making patients feel heard and comfortable. Dr. Chan and her entire team delivered exactly that. If you're looking for outstanding dermatology care in Pasadena, I highly recommend this practice.

Just got microneedling done for the first time and I had such an amazing experience! My skin has…read morenever looked this flawless and extra glowy. Bridney did an incredible job she made sure I was comfortable the entire time and really took care of me throughout the process. Junior was also super helpful and recommended great post-care treatments to keep my skin looking its best. Overall, such a friendly and thorough consultation when it comes to skincare and treatments. Highly recommend!

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The Dermatology Collective

4.7(70 reviews)

29.8 mi

I'm following up on my previous review. The same night I posted it, Dr. Tomasian personally called…read moreme to discuss the issues I had been having. I do appreciate that he took the time to listen, and the conversation itself was positive. Shortly after, my prescription was finally processed, and I received it on 5/1/26. It was also refilled for future use, which I'm thankful for. However, it took nearly two months to straighten everything out before I was finally able to receive my prescription. However, the overall experience still leaves me genuinely concerned. It took me being unusually persistent and more forceful than I'm comfortable with just to get a response from the office, pharmacy, and insurance. That shouldn't be necessary for a patient trying to manage their healthcare. More importantly, this situation caused me a great deal of stress and anxiety and has negatively impacted my health. I already deal with high blood pressure, and this experience elevated it further, which is both troubling and unacceptable when seeking medical care. At this time, I'm giving a 3-star rating in recognition of the effort Dr. Tomasian made to personally address the situation. I may update this after future visits. I sincerely hope his office improves how they handle patient communication and follow-through so that no other patient has to go through a similar experience.

My teen has been struggling with severe acne for a few years now. I have Kaiser, and honestly,…read moretheir dermatology department has been a disappointment . So I decided to seek outside help, which I'm paying for out of pocket. TDC has been an absolute game changer for my teen. Her acne is FINALLY improving. The doctors and team are informative, patient, and helpful.

The Dermatology Collective - Our famous BELA MD+ facial which is includes: Dry diamond microdermabrasion, Ultrasonic cleanse and extraction, Electroporation & more!

Our famous BELA MD+ facial which is includes: Dry diamond microdermabrasion, Ultrasonic cleanse and extraction, Electroporation & more!

Our amazing staff is here to help you at The Dermatology Collective!

The Dermatology Collective - Meet Dr. Chris Tomassian, a board-certified Dermatologist who specializes in medical, cosmetic and surgical Dermatology.

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Meet Dr. Chris Tomassian, a board-certified Dermatologist who specializes in medical, cosmetic and surgical Dermatology.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

6 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Sam M.

11 years ago

This is NOT a review of Dr. Jones. This is a review of his partner, Dr. Wesley. Dr. Jones referred me to his partner Dr. Wesley to extract a sebaceous cyst from my back. As I have been a happy patient of Dr. Jones, I scheduled the appointment with Dr. Wesley and had her perform the simple, routine procedure. Dr. Wesley explicitly told me to expect a "slight white line" of a scar that would be "barely noticeable." Almost two years later I still have a very noticeable dark scar the size of a quarter. It looks much more noticeable than the cyst ever did. I went to another dermatologist in the area who knows Dr Jones and he told me - and I quote - "That looks like it was an aggressive incision." That's why I decided to write this review. Another dermatologist said the incision was "aggressive" and after treating the scar with two anti-scarring topical medications, including Mederma, this quarter-sized dark scar is something I will have apparently forever. DO NOT LET DR. WESLEY MAKE INCISIONS ON YOU OR ELSE YOU COULD END UP LIKE ME. I regret having Dr Wesley perform this routine incision. From what the other dermatologist told me, I believe had I had anyone else perform it I would not have a big, noticeable ugly scar on my back. read more

Allen J.

507

15 years ago

I see Dr. Jones on a regular basis. My experiences with him and his office has been nothing but the very best. 1/11/2012 The first thing that strikes you about Dr. Jones is how outgoing and personable he is. He makes you feel comfortable, asks questions about your problems, does his best to explain what is wrong, and describes the various treatments that are available. Most importantly he seems to display a genuine sympathy and consideration towards your individual situation. I have to pay out of pocket, and in comparison to the various derms I have researched and tried in LA Dr. Jones is very affordable. It was refreshing to interact with someone so helpful, thoughtful, and intelligent. I will be going back to visit Dr. Jones and highly recommend him to everyone in need of dermatological care in the Los Angeles area. read more

Emma G.

9 years ago

I am a patient of Dr. Wesley, an expert in her field. She is highly skilled, trustworthy, conscientious, intelligent, and kind with an eye for perfection. She goes above and beyond the call of duty to present you with all the options, help you decide which way to go, then provide you with the best treatments for your skin type and facial features, be it laser or botox or fillers etc, without having you look like you've had "work" done, which is exactly what I was looking for. Her office is high tech and she's involved in cutting edge cosmetic clinical trials which is commendable. She is extremely well trained and it shows! I feel fortunate to have found her. I highly recommend her! read more

Anne L.

15 years ago

I am also shocked to read the negative reviews. Reminds me not to trust yelp. I find Dr. Jones to be excellent. I have never had a bad experience there in the three years I have been going to him. If you are looking for a cosmetic dermatologist - he is a real find. read more

Chris J.

15 years ago

Dr. Jones is phenomenal! I've never looked better. He is an artist and a genius. The office is immaculate, and his staff has given me exceptional care. If you need a dermatologist, he is the best! read more

Allen J.

16 years ago

Dr Jones and his staff are simply the best! The comments below are all bogus.

Derek Jones, MD - dermatology - Updated September 2026

People found Derek Jones, MD by searching for…

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Skin Care and Laser Physicians of Beverly Hills

4.2

(42 reviews)

•$$$$

As it turns out, Dr Ardalan is now an out of network provider but he is still my trusted guru when…read moreit comes to aesthetic wellness! I sadly got a dark spot from getting c02 at another provider and Dr Ardalan managed to get a treatment plan to get me back to my glowing self! I admire his approach to injectables--he's done my lip fillers annually and I never leave with bruises! My neurotoxin of choice is Botox and Dr Ardalan does not deviate or cut corners. He educates me along the process and I didn't know that zinc makes your neurotoxin last longer. On my visit, I was also seen by a visiting physician, Dr. Vincent Ho, who's also highly knowledgeable, kind, and patient to address my concerns. The staff here are lovely people: Roco, Ashley, Tanyea, Robert, Geo, Wendy, and Nate treated me with exceptional care!

Think twice about coming here.The doctors are worthless and actually very destructive to you…read morephysically. Wesley in particular misdiagnosed and mistreated my skin cancer that ended up being a nightmare I had to deal with at UCLA to cure and fix. Then I foolishly went back for another serious medical issue regarding dermatology to Dr Kosche thinking another doctor in their office can't be as bad as Wesley and he turned out worse. Do yourself a favor and stay away from this office of awful doctors

Boris Zaks, MD

3.8

(137 reviews)

Great dr so kind nice funny and warm!! Really great experience thanks!!! Highly recommend!!read more

Dr. Zaks misdiagnosed my skin Cancer. He assured me that it was nothing to worry about. He never…read morementioned performing a biopsy. Went to another Dermatologist, they said it was cancerous after doing a biopsy. Now, I'm scheduled for surgery. Glad I didn't allow Dr Zaks to cut on me without performing a biopsy.Dr. Zaks prescribed some medication that had no affect on my condition.

Harry W Saperstein, MD

3.8

(68 reviews)

Harry has no equal! His experience and thorough knowledge of his field are a comfort to all of us…read morewho continue to seek his sage advice/treatment.

I love Dr Harry Saperstein so much. He is a lifesaver. I love his interest in how I'm doing as a…read morewhole human,....not just my skin. I highly recommend this dermatologist.

Dermatology Associates

3.8

(36 reviews)

Highly recommend Dr. Osder. For decades, I have appreciated her professionalism and warmth. An…read moreannual cancer check is a priority for me, since family members have had melanomas, and Dr. Osder is thorough. Previously, a dermatologist recommended by Cedar Sinai, did a skin check for me and didn't check my feet or scalp. Not everyone does a good job. She has removed pre cancerous growths and frozen off AKs. The office offers cosmetic procedures. I did a IPL once and it removed years of sun spots. Highly recommend. Finally, I appreciate Dr. Osder never tries to sell me on a products or services. I would trust her to be very honest regarding what might be the best "bang for my buck" if I decided to use their cosmetic procedures.

I've been seeing Andrew Park for Botox for about a year & he's fabulous! His guidance & attention…read moreto detail set him apart from the rest. The BH office & staff are great as well. Go see him!!

Dubow Dermatology

4.2

(59 reviews)

First time here. I had a 10:15am appointment and he's seeing patients who came in after me. It's…read morenow 11am. I really don't like people who don't honor appointments, even doctors.

I can't express how great of an experience I've had with Dr. Dubow. I came into his office having…read moresome serious issues with my skin. On top of that i was having problems with my insurance. He made me feel comfortable and unashamed as many can feel in certain financial situations. He was able to work with me, insurance and the medication he knew I needed to be on in such a quick period that I had my medication in less than two weeks and already saw results in less than a month since the start of the process. He is a highly intelligent, confident and resourceful man that will make sure you get exactly what you need. I will recommend this doctor all day long!

The Roxbury Institute

4.6

(163 reviews)

STAY FAR AWAY! BOTCHED WORK AND REFUSAL TO ISSUE A FOUR FIGURE REFUND WITHOUT A RELEASE FORM! Due…read moreto repeated and highly concerning conduct, I believe Jamie's conduct, as well as Dr. Jennifer Ahdout's conduct and practices, SERIOUSLY LACK ETHICS, MORALS and INTEGRITY. In my experience, Dr. Jennifer Ahdout performed BOTCHED work and then attempted to GASLIGHT me about its appearance by BLATANTLY suggesting that the area had already looked that way before the procedure. During two separate conversations, she stated, "There are no before photos," even after I told her that her own assistant had taken before photos on my phone. Those photos CLEARLY show that the area did not look that way before her botched work. Further, when I raised the issue of a refund, Jamie first attempted to SILENCE, then attempted to COERCE even going so far as to MANIPULATIVELY and UNETHICALLY suggest that the physical discomfort I was experiencing was normal. Jamie then attempted - yet again COERCIVELY and MANIPULATIVELY to reduce the amount owed even noting that Dr. Jennifer Ahdout said the amount was less even though Dr. Ahdout had already confirmed the correct amount with me directly TWICE - once during a follow up visit and again a second time a day prior to the phone conversation with Jamie. Then Jamie finally agreed to the correct amount, and ultimately refused to issue the refund without requiring me to sign a release form. I am leaving this review in addition to my review of Dr. Jennifer Ahdout because this matter is twofold. Dr. Jennifer Ahdout stated that she is "just an employee", but that she will talk to Jamie when I voiced my concerns about how Jamie became immediately aggressive when I mentioned a refund. The Roxbury Institute collected the money for her work, yet has been extremely unprofessional, dishonest, and greedy, in my opinion, regarding the refund. Dr. Ahdout also promised to get back to me but has remained silent and has done nothing to ensure that I receive a refund for the botched work she performed. In my experience, Dr. Jennifer Ahdout performed a botched job, and the Roxbury Institute has refused to properly refund me for it. It's also a large amount. Instead of standing behind its work and simply returning the substantial amount of money I paid for the botched treatment, I have been forced to go back and forth with the office and my bank for weeks. Jamie has been aggressive, rude, and unprofessional, and, in my opinion, extremely dishonest, shady and greedy throughout this process. Sge even went as far as providing false information that even Dr. Ahdout agreed was false. The office has repeatedly made what should have been a straightforward refund unnecessarily difficult and has attempted to avoid returning a large amount of money that I believe is clearly owed to me. Jamie finally agreed to the amount, but was attempting to force me to sign a release form. I refused. She says that can't refund without a release form. In my experience and opinion, this conduct reflects a serious lack of integrity and ethics. A professional office should perform competent work, stand behind that work, and promptly make things right when something goes wrong. not put a customer through weeks of unnecessary back and forth to recover her own money. I highly recommend finding a professional office that provides competent treatment, treats its customers with respect, honors its work, and takes responsibility when that work is not performed properly.

I have mixed feelings about this place because the quality of care is excellent, but the…read moreadministrative experience brings it down quite a few notches. On the positive side, my experience with the doctor and her assistant was outstanding. If I were rating based on the clinical care alone, it would easily be 5 stars. However, the front desk and overall communication system need serious improvement. From the beginning, interactions felt very minimal and disengaged, not necessarily rude, but not welcoming or particularly helpful. It feels like asking even basic questions is a burden. Also, there has been a consistent lack of follow-through. I called multiple times over the course of a few weeks to get clarification on a product recommendation from my doctor, and although I was told each time that they would check and get back to me, I never received a response. There are also some operational issues that make things more frustrating than they need to be. The website is not up to date with all of the services offered, so you have to call to get basic information, which is discouraging when responses are typically low effort, short, and dismissive. They expect you to call knowing exactly what you want. It feels very transactional. Any question you ask feels like too much, and it does not feel like a space where follow-up questions are welcomed. There is no easy way to cancel appointments online, and when I used their messaging system to cancel, I did not receive any confirmation and had to call later just to make sure it was actually canceled. I would still recommend the providers themselves, but I hope the office improves its communication, follow-through, and systems because it really impacts the overall patient experience.

Rapaport Dermatology

3.6

(155 reviews)

Finding a dermatologist you actually trust feels impossible, especially when you're dealing with…read morecurrent, painful skin issues. You, like me, had already wasted time, and money, on providers who don't seem to really listen. That's exactly why Dr. Liz Olsen stands out. I originally went to Dr. Olsen for late-onset cystic acne, which is an incredibly painful, inflamed, and honestly affecting my confidence more than I'd like to admit. After seeing other dermatologists who either missed the mark or offered generic solutions, Dr. Olsen was the first doctor who truly took the time to assess what was going on and create a treatment plan that felt informed, personalized, and effective. Then, because my skin apparently loves chaos, I developed a mild staph infection from a tattoo reaction. While I was out of town and stressed, Dr. Olsen responded quickly, guided me immediately, and saw me first thing the next business day. She diagnosed and treated the infection appropriately before it could escalate, adjusted medications as needed, and followed my healing closely. What truly sets Dr. Olsen apart is not just her expertise, but her clinical demeanor and care approach. She is incredibly knowledgeable, reassuring, responsive, and compassionate. She had a rare ability to make me feel genuinely cared for while also being extremely competent and proactive. I never feel dismissed, rushed, or like just another appointment on the schedule. As someone who has worked in dermatology field for seven years, I can honestly say Dr. Olsen is one of the best dermatologists I've ever encountered. Her clinical skill, professionalism, and patient care are exceptional. If you're looking for a dermatologist who is smart, attentive, and truly invested in helping you get results, Dr. Olsen is absolutely worth it. I recommend to my friends and loved ones without hesitation.

I have been coming to Liz Olson for years now and I cannot speak more highly of her as a provider…read more She has such a remarkable understanding of dermatology with incredible listening skills and an innate ability to communicate solutions in simple terms so you aren't left feeling overwhelmed. Be it the treatment of superficial scars or blemishes to routine annual checkups (and everything in between), she has always answered the myriad of questions that I have and is simply fantastic at her job. I feel confident that my skin is thoroughly looked after.

Tower Dermatology

5.0

(2 reviews)

This place is fantastic! I've been coming here for years. I love charlotte Carlson she's always…read morethinking about ways to help you even after she leaves the room. I had a visit there today and the office staff is so friendly and quick to help. Highly recommend for any of your skincare needs.

Had my first meeting with Dr. Nathan Vengalil. Couldn't be nicer, warm and personable. Listened…read moreto my various concerns and addressed them all. He found some blemishes that even I had missed. I think he's a worthy successor to Dr. Mekelburg.

Bob Ourian, MD

5.0

(27 reviews)

I had my first microdermabrasion session thanks to Dr. Radka, and it was such an amazing…read moreexperience! Dr. Radka is an absolute sweetheart, very knowledgeable in her work, abides religiously by COVID-19 guidelines, and makes the process seamless and effortless. I left with my skin feeling refreshed and glowing! Dr. Radka also specializes in Asian skincare, so it's great to know that she understood the sensitivity of my skin before we even began. I would highly recommend a visit with Dr. Radka. This has worked wonders for my maskne and dehydrated skin.

There is no better than Dr. Bob Ourian! Years ago, Dr. Ourian treated me with Botox for migraine…read moreheadaches, and the treatment worked fabulously! As I aged, I needed a bit of work on the lines on my forehead. Dr. Bob takes the time to listen. His work is top-notch, and I would never go to anyone else. I also took my daughter to consult with Dr. Ourian. What I love the most is Dr. Ourian's honesty. Dr. Ourian is not out to grab your money! He was honest and told us the treatment my daughter wanted would not work well for her. We appreciate that. Dr. Ourian is intelligent, knowledgable, and kind. He is everything you could ever want in a doctor!

Danesh Dermatology & Laser Surgery

4.5

(154 reviews)