Great care from Dr Ali. She's taken care of our whole family. Great clinic and convenient location

The doctors at this clinic are great, but my experience with the scheduling staff has been very disappointing. When I called to schedule an appointment for my daughter, the representative I spoke with told me that my child was not in the system after verifying name, DOB, address... even though she has previously been seen by Dr. Nora Ali. When I asked to speak with someone else, I was told to call back later. When I called back, the same person answered the phone and hung up on me. Unfortunately, I did not get her full name, but I believe it started with the letter "D." I ended up having to call three separate times just to confirm my daughter's appointment. While I have always had positive experiences with the doctors, the scheduling process has been frustrating and does not reflect a patient-centered approach. I hope this feedback helps improve the experience for future patients and families. read more

It had been 17 years since I'd last seen Dr. Sale. At today's appointment she removed a suspicious mole, ensuring my comfort throughout the procedure. Everyone in the office was kind and professional. My previous experience with Dermatology Consultants, as well as today's appointment, were very positive. read more

Prescribed treatment was not helpful - when I called in for a new prescription for my daughter it took me talking to three different people - they continued to get my daughter prescription wrong - I literally had to tell them what they needed to write. When I finally got ahold of a manger she agreed they were wrong and apologized. Meanwhile I had to pay for three different prescriptions that were not correct. On top of that - I was not on a reminder list for our apt. (Completely my faul but then was charged $75 for the first ever missed apt. Missed. I will not be back. Terrible service, terrible care terrible policy low competence. read more

Trying to get an appointment close to my house my impossible and had to drive 45 minutes to get to another office. Now arguing with them about a bill they submitted to my provider and how they coded it. I will be going to a different dermatologist in the future. read more

My dermatologist of many years retired, so I sought a new clinic close to home. Over the years I've been reluctant to turn to Dermatology Consultants on Snelling because of the mix of negative and positive reviews here. I did recently contact a clinic on Ford Parkway, and only after meeting with them did I realize it's the same Dermatology Consultants that was on Snelling. I've had three appointments with them so far, and I'm very pleased; I regret I didn't go to them sooner. Every interaction I've had - from scheduling, to intake, to nurses, to physicians, to follow-up - has been professional, courteous and efficient. I don't question the experiences of some other reviewers here, but I can say without qualification that mine was positive. read more

I bought several SkinCeutical products from Dermatology Consultants St. Paul office during their annual sale event in December 2023. When I attempted to open one of the product packages, I noticed that the expiration date indicated 12/2022, meaning it had already surpassed the expiration date over a year. Consequently, I called their St. Paul office to report this issue. The lady who took my call was very rude and informed me that they have a no-refund policy, making it impossible for me to return the product. I explained that the responsibility lies with their office not to sell expired products, but she showed no willingness to listen to my explanation and was exceedingly impatient. I told her that I will bring the product and the receipt to their St. Paul office to demonstrate the issue. However, she mentioned that she needed to check with someone if it was okay ( I don't understand why I can't bring a problematic product sold by them to show them???). Impatiently, she told me that if I truly intended to visit their office, I must arrive before 4:00 pm, even though their office hours extend until 4:30 pm. Additionally, she suggested I visit their Woodbury office. When I tried to ask further questions, her impatience escalated, and she abruptly stated, "I am going to hang up the phone," and then quickly hung up on me. This experience was exceptionally unpleasant, and I have never encountered such unprofessional and rude treatment as a customer. Later, I discovered that she is new to the role, but this should not excuse such poor treatment of customers. read more

The providers at this location are wonderful. Unfortunately, we are moving on because of their capacity. I had an urgent issue recently and despite being a current patient, the wait for an appointment is 3 months. Likewise, my spouse had a new patient appointment he waited 6 months for and they cancelled on him. Rescheduling was going to be yet another 6 month wait. My kiddo sees them as well for acne and eczema and we needed to renew his prescriptions. They would not do so without seeing him, but they also could not get him in for 4 months. Both became acute while we were waiting, and we had to take him to urgent care instead. PREVENTIVE care is not possible under this model of care, so we moved to a different practice. read more

My experience with Dr. Joe Shaffer was thoroughly positive.  I saw him to have a facial wound re-excised after an injury that was formerly treated in an ER.  I am greatly relieved that my scar is significantly minimized due to his expertise.  It has truly made a dramatic improvement in my appearance that gave me my confidence back.  I also had the pleasure of meeting with Dr. Kristina Shaffer for laser treatment after the stitches were removed.  I'm so appreciative of the time they took to explain procedures and put my mind at ease.  I highly recommend it.  The staff here is delightful! read more

It was time for my annual skin care exam but unfortunately, my regular dermatologist was booked months out so I went with the first available appointment which was with KELLY A. ASCHENBECK, MD. If you are looking for skin expertise and someone who genuinely cares about your skin's health- I do not recommend her. However, if you want a sales pitch and push about cosmetic services that is motivated by meeting sales quotas (vs. what is personally right and healthy for your skin), I would recommend her. read more

Very disappointing follow through. Doctor didn't call me back. Someone sent prescription to the wrong pharmacy. Staff failed to call as promised. When I called, staff was unhelpful. Tough place to do business with. read more

Had a large, flat mole like spot on shoulder and was seen by a dr. at Dermatology Consultants who insisted it was a keratosis. No biopsy, no need for follow up. Fast forward a few years and now scheduled for surgery for melanoma. Pretty dangerous practice in my mind to leave a large, flat irregular mole without so much as a biopsy. Won't be back read more

Waited on hold for 20 minutes to change an appointment, then cut off and had to start all over again. There is really no way to get ahold of anyone or actually get an appointment except six months in the future. It's a bummer because they don't tell you when they treat you that you will likely have to come back for another try at the treatment. Looking for another dermatologist. :( read more

I have been going to Dermatology Consultants for many years because they are close to my work. In prior years they were properly staffed and it was possible to get an appointment. They have made big cuts in staffing. When you call to schedule an appointment you get placed on hold for ten minutes. Earlier today I went in to make an appoint ment. The person at the front desk was simply rude. My last two appointments required a two month wait time. I had a friend that died in his thirties from skin cancer. This is not something to play around with. I am searching for a new place for dermatology services. read more

Five of Five Stars for Dermatology Consultants! Imagine entering offices where every member of the staff is polite and totally efficient. Imagine doctors taking their time, not rushing and always showing an interest in how you are doing. Imagine the treatments (I've needed several) going exactly how your doctor described and the recovery time being forecasted perfectly. Well, you don't need to imagine these things if your doctor is Dr. Soni Carlton and the staff works at Dermatology Consultants. All A's from this retired professor. G. Kenneth West, Ph.D. read more

Had a 240pm Appt at the St. Paul Snelling location. I get there and am told by the receptionist that the dr. cancelled my afternoon appt due to snow...We had 2 inches of snow outside in MN, and I waited 2.5 months to have a simple age spot removed, and the dr. cancels this because they didn't want to drive in 2 inches of snow. They had 5 receptionist and nurses there, but no dr.s...How much sense does this make. What a lousy place. read more

Not a fan. I saw Dr. Sale originally who was fine but obviously in a hurry. I was referred to a different doctor for treatment and had to return the following day. I returned the next day and met with Dr. George. At the start of the procedure, he didn't seem to care that I had a bad experience getting this issue treated before because of the local anesthetic and was nervous about it being done again. He started the procedure and again the injection of the anesthetic was incredibly painful. At one point he said that it shouldn't hurt because he wasn't doing anything. (The meds taking effect is incredibly painful.) I also indicated I did not want them to biopsy the mass they were removing because it had previously been done by a dermatologist I saw at a different practice 6 months ago and I even showed him the case notes from the prior doctor. He just kept nagging me about testing it during the procedure, so I just gave in to get him to stop talking. He was also rushed and tried to leave very quickly after the procedure without pausing to see if I had questions. I had to push to get him to answer anything. For three days following the procedure I was in incredible pain. I finally called back and they said it was normal to have some pain. I know for next time, but a warning would have been helpful. Overall, I am NOT impressed and will only go back for my first follow up next week. After that, I will be asking them to refer me to a different doctor. This place treats you like you're just next in line. They don't take time to talk to you, get to know you, including any fears or prior experiences, and don't give you all the information up front. The only reason I went here is because my other doctor was booked out about 12 weeks. read more

I don't know why this place only has 2.5 stars. My son has been coming here for about 1.5 years and sees Dr Keith Philip (I don't know if I got his name right. It could be Philip Keith). We have had a great experience with him. He is always paying attention to my sons needs as well as listening to my concerns about his skin. And he actually treats him like a person and talks to him unlike other practitioners who ignore kids. He's been very accommodating in helping us find the right solution for his severe eczema. It's nice to hear that he thinks we're doing a good job with what we have! I'd recommend this provider to anyone I know. Getting appointments as soon as you'd like might and I highly emphasize MIGHT, be a bit difficult but I think that's expected for dermatology. The only issue I have is that sometimes the waiting room wait can be like 15 minutes. But overall, I'm pleased and will continue to visit this clinic. read more

I went to the St. Paul location and had an AMAZING experience. I've had some really bad experiences at past dermatologists, and this was by far the best experience I've ever had. The doctor was kind and informative and non judgmental about my psoriasis, and the assistant was so good. I had to draw blood and usually pass out, but they went out of their way to make me comfortable and provided me with food. It's the only time I've ever drawn blood where I haven't passed out. The doctor said I could contact him whenever I had any questions and made it clear he would advocate for me with the insurance companies. I felt very taken care of and not judged. I cannot recommend this place enough. read more

My dermatologist retired, so I thought I would try this place in my neighborhood. I liked both doctors who I saw for different issues. I liked the one my daughter saw, too. They were friendly and helpful. There were a lot of interesting services and products, too. I gave 4 stars because I just don't know them well enough yet. read more

Dr morrell has been amazing through my skin cancer treatment. She herself called me with the results and got me in the NEXT DAY for surgery! When I was concerned about a post operative issue they again got me in the next day. Couldn't ask for better care. All of the nurses have been so kind quick and efficient during my continuous appts. After a dozen visits now I still Cannot say enough positive things about my care through derm consult. read more

Ugh. Never again. What a waste of time and money. I really wish I would have looked at reviews before I booked an appointment here. I went to the Vadnais Heights office. The receptionist was mind-bogglingly rude. I don't understand how/why that can be acceptable. The doctor I saw was not unpleasant, but he spent perhaps 5 minutes with me, and it was incredibly rushed/pushy. What a joke. Never again. read more

I've had worse experiences. Putting aside the 2 month wait for an appointment, the 2 hour delay for my appointment, and the 40 minute wait in the exam room (all things that I feel have become fairly standard so I won't hold it against them)... the front staff was fairly effective and professional but seemed barely able to keep their contempt from showing with some patients during Check In. The doctor was impersonal and dismissive of my concerns, preferring to check out just one of my problem areas and didn't interact with me very much let alone make any eye contact. To their credit their diagnosis was at least half correct, I had to go back in since the symptoms and problem areas the doctor dismissed were signs of a different skin problem. Over all the experience wasn't good but I've had worse. I wouldn't recommend the clinic as a first choice but also wouldn't discourage someone from going there if they were in a pinch and able to get a timely appointment. read more

I get great service and love doctor Shaffer-friendly and a great sense of humor! They seem to run on time for appointments which is refreshing for a doctor's office! I would definitely recommend them. read more

We had a great experience with Dr. Matt Larson. He and is staff were very patient and understanding with both of my children. They really took their time with us and my kids felt comfortable. Dr. Larson is our family dermatologist from now on! read more

Terrible experience at the Saint Paul location!!! Rude nurse, Rude doctor. Neither would listen to me. It was like I was just 1 patient out of 1,000 and I wasn't worth their time. I wouldn't dream of returning. read more

Much better and clearly explained experience second time around. Guess we're all allowed an off day.

Great office and physician - I saw Dr. Sale and she was very helpful and approachable. I only have minor things going on but a lot of them, and usually dermatologists have like five minutes maximum to spend on you, but she took the time to hear all of my questions and provide simple treatment plans. read more

Horrible place!!! Don't waste your time. I had an appointment with Dr. White. It lasted 2 minutes with her. She didn't even look at my skin and prescribed products that have been making my skin burn and giving me horrible rashes. So disappointed in this place. Please don't go here. read more

This place is really nice, they have up to date...everything. The building is less then a year old. I walked in there and they had at least 30 waiting chairs, all empty. I figured, well ill walk in and walk out so fast and have some time to yelp about it with five stars later. not so much. You have got to shop around, the place books appointment 3 months ahead. I questioned it becasue nobody was there when I was. I disliked the wait but enjoyed the service once I got to see the doc. They give you free little care bags too, cool. read more

Don't see Dr. Sale! A family member of mine had a small growth removed from her face. After it was stitched up Dr. Sale asked her if she had any friends who were doctors. When my fam answered "yes", then Dr. Sale told her to get her stitches removed by said doctor friend. She manipulated the question in this way because they don't get paid to remove stitches. When my fam member told her doc friend about the exchange, her friend was disgusted and explained why Dr. Sale wanted to get out of it. It takes a total of five minutes. Do your Job Dr. Sale I saw Dr. Sale, without knowing about the bad visit my fam member had. She did a scalp biopsy and I now have a bald spot in the front of my head. I went to another dermatologist who was shocked at the size of the botched biopsy. It also took four months to heal instead of the expected two weeks. I was told by the other dermatologist that it was done very poorly. On top of everything, she was unpleasant and rushed me through my appointment. DO NOT SEE DOCTOR SALE She's too busy cashing in on on botox and dermal fillers to take actual dermatological medical conditions seriously. read more

On our first visit, we were left in the waiting room for over a hour. No explanation....no apology. Dr. Collins spent about 10 minutes with our daughter after that hour wait and then prescribed medications that we discovered cost about $1,500 out of pocket for just one round. What a waste of time and energy it was going to this doctor. read more

1st visit: Like Tim F., my first visit was a little cold. I saw Dr. Hague, he spent about 2 minutes looking at my face and was about to leave when I told him I was actually in about a problem on my back. 2nd visit: Waited 45 minutes to see the Dr with no update on how long the wait might be. Eventually when I was told "it could be 10 more minutes, it could be 20, we don't know" I decided to cancel and leave. In the end, I feel the problem I went in for has gotten better. But the customer service is quite awful. If you don't mind taking off work, being treated as though your time isn't worth anything, then go here. Otherwise I'd suggest going somewhere else. read more

Been with 3 doctors over 10 years and finally giving up. Doctors have no respect for anyone's time but themselves. 9am appts 30 min behind. By noon an hour. Greedy doctors scheduling to be sure they stay overbooked vs patients time and care. Avoid at all cost this group of physicians. read more

Great doctors there but the front staff is so incredibly rude every time I call they interrupt me and give me so much attitude. They need to learn some customer service skill read more

I have been to the Woodbury location and the St. Paul location. Both times were disappointing. I went to the Snelling location last week. The receptionist got me in right away -- I just got lucky since someone canceled -- but I had to wait a loooong time to actually see the doctor. Dr. White spent maybe 45 seconds with me. She wasn't very friendly, treated me like I was number 72 out of 365 patients that day, and prescribed a med without telling me anything about it. I later found out via websites (more helpful than a derm these days) it can't be used long-term. For a long-term condition, this didn't make sense. I also couldn't afford it. It would have been nice if she warned me that there is no generic version. But no, I found out I couldn't afford it after a trip to the pharmacy. Of course, it wouldn't be so bad if my "insurance plan" didn't suck royally. But it does. So -- no more visits to this place for me. read more

I was miserable with a skin issue and was able to be seen quickly which was great. The office is pleasant as are the staff. I waited only about five minutes in the waiting area before being called back to be seen. I saw Dr. Lazar who has a great patient rapport and seems very sincere and he was able to solve my problem. He spent an appropriate amount of time with me without being rushed and went over the treatment plan with me thoroughly which was great. I highly recommend this office and Dr. Lazar. read more

I won't be coming back or recommending. My appointment was ok; it felt like the doctor was in somewhat of a hurry but she took measures to make sure I was adequately taken care of. What I did find surprising is that I was charged a "consult fee" of $50 dollars for asking the doctor whether she thought a small mole might be a problem. She looked at it for about 10 seconds out of the 10 minute appointment and then concluded it was fine. I wasn't informed about the consultation fees beforehand, so that was a bit of a surprise when the bill arrived at the end of the appointment. Another thing, the dermatology office is "required" to send the removed samples to a lab. You will be charged twice for this testing: once for prepping it onsite and again by the actual lab. Once the lab results are returned to Dermatology Consultants, I was never informed of the results. I had to call in to find out whether they were cancerous or not. Lastly, their billing system is very lacking. After your appointment, you will get a bill in person. If you choose to pay online, you have a "Bill Pay" option. What their website doesn't do is allow you to check your balance. The office also won't send you a receipt unless you call them up and explicitly ask for it. Customer service at Dermatology Consultants is exceedingly disappointing. read more

Twice now I have attempted to book an appt with a dermatologist and the receptionist has been so rude! Not to mention they charge $50 consult fee which does not go towards your treatment. The fee and the receptionist's attitude are the reasons I won't be choosing this place. read more

I was at the St Paul clinic today. I had a very pleasant experience. I saw Dr. White, she was very professional, after the exam, she explained her diagnosis in detail, sent a biopsy in for testing and said they would call with the results and notify my general practitioner too. She completed a quick procedure, numbed the area and did her job as expected. Gave me the proper paper work and job done! At first I was hesitant seeing Dr. White, based on one of the reviews - stating they felt like a number. I did not feel like a number, they were busy, but took the time to explain everything in detail. I would see Dr. White and use this clinic in a New York minute. read more