My first appointment was cancelled last-minute by them, 3 hours prior, as they called and said "The…read moreDr reviewed the notes/reason for scheduling and he will not remove a cyst". When I scheduled, I specifically said I'd like to be seen about a cyst I'd like removed, and they confirmed they could see about doing that. I arranged my entire day to take time away from work, and get childcare for this appointment, only for them to call me to cancel 3 hours prior. It would have been much more considerate for the staff who scheduled me to confirm ahead of time, with the Dr, that what I'd like done could actually be considered to be done, or for the Dr to review notes PRIOR to the day of the appointment.

LOVE Dr. Ross, my family and myself have been going to him for several years. Super nice, a good…read morelistener, always helpful with a variety of solutions. Highly recommend!

Dr. Randy Jacobs has been the dermatologist my family has trusted for years. My dad has been seeing…read morehim for decades and quite simply won't go to anyone else. Several other members of my family have been treated by him as well, and after finally seeing Dr. Jacobs myself, I understand exactly why. He is exceptionally knowledgeable and skilled, but what makes him stand out even more is his demeanor. He's calm, reassuring, thorough, and has a witty, playful sense of humor that immediately puts you at ease. My own experience with him was excellent, and my family's experience with him over many years speaks for itself. I would recommend Dr. Jacobs without hesitation.

It took two calls and two 20 plus minute hold times to make an appointment then when I did get in…read morethey left me sitting in the exam room over 30 minutes then a PA came in and told me I could not get a skin tag removed without paying for a biopsy. This is after my own Dr. told me it was a cosmetic procedure. They have 0 respect for peoples time. I felt ripped off.

It takes a lot for me to leave a negative review. I'm usually one that tries my best to find…read morepositive in everything, despite the interactions. I do believe this needs to be shared with Pacific Dermatology back office functions. Firstly, i must say-- interactions with the front end staff including scheduler Elizabeth (on the phone she was lovely and explained everything precisely) and check-in personnel, Brandy, were absolutely wonderful. Very friendly, helpful and professional. I'm grateful for them! The office was also very clean. Unfortunately, the gut feeling I had about the few back office staff I encountered including Dr. K was reality and quite the opposite of the front office staff. I waited for 40 minutes or so to be seen-- I don't mind waiting especially when believing you're in good hands. I don't expect perfection, I do expect standards of medical care and practice. I can't recall the gentlemen's name(MA) that brought me back, he was topically friendly. I went to sit on the exam chair and I was surprised he said, "oh no not there. Please have a seat in the smaller chairs." I have fibromyalgia and other chronic medical issues and was in a lot of pain. But I listened and sat in the plastic chair which is fine. He proceeded to remove the paper I briefly sat on from the exam table. Not sure if he was annoyed, but his body language conveyed it. He was quickly in and out with what seemed to be really rushed usual instructions. I thought maybe he was in a rush or just moved more swiftly. Told myself not to assume. Next, the doctor comes in with a female MA who were both seemingly friendly also. Speaking really quickly and quite rushed, Dr. K gives her MA a look and then looks at me. Kind of awkward but I thought "she needs her chair to be comfortable and there is absolutely no harm in that." Dr K explained she usually asks for her chair and that's why she looked at her MA which made sense. In the very short time the MA went to get her chair, Dr. K asked me a few brief questions to gather chief complaints. The MA walks back in the room with her chair and Dr K says, "oh we are already done, don't even need the chair." I felt really confused and frustrated. I briefly told her my concerns, yet it was as if she was in such a rush to get through our time to get on to the next. I totally get she's running a clinical practice and has to be efficient, but there was hardly room for me to speak. She had asked me to de-robe (shirt only) right there in the chair and I felt very uncomfortable. I asked, "right here? In this chair?" She said, "yes." Didn't offer a gown or to sit on the exam table. Or anything. I felt Bert uncomfortable and as if I had little say as she was just trying to 'check the boxes' and move on to the next person. Dr K rushed through giving an injection and other medications that I barely had a moment to process all that she was saying. I realize I could have asked her to slow down or fully exam the areas of concern (she didn't even feel the lump I was talking about just went off of my report), but I was in shock. I tried to explain some of the issues I'm having with moles on my face and she quickly shut it down and said "no we won't touch those." I asked about the lump under my armpit and she asked if it was this or that...how do I know? I'm not a doctor. That's why I came to seek her expertise. I hoped for at least a full exam. My referral was for skin check/full exam and a few other areas of concern. The female MA gave a print out of after care instructions for the frozen skin. She at least took the time to review it. I'm grateful for that. I left confused, in shock, and asking myself "what just happened there?" I was in and out of the exam room within about 5 minutes or so. I left with many more questions and several more prescriptions which is what it seemed her answer to everything was. The front desk staff was very kind on the way out. Quite a bummer for the wait and also the hope for good care--as I was referred. I am now having to seek out another dermatologist because the lump has grown larger after the injection, the mole she froze looks awful, and I have other areas of concern couldn't address because it was so rushed. I'm sad thinking of other patients who may experience similar things. Truly a bummer and poor standard of care.

The NP is great! Never saw a Dr. which is weird. The appointment scheduling is a nightmare. Takes 3…read moremonths to get in.

I've been coming to this practice for over 20 years. I began here when Dr. Wolf had the initial…read morepractice on Ynez Rd. Yasmin is awesome. She takes great care, making sure that her exams are detailed and thorough. She caught skin cancer on my husband and is keeping him healthy. I appreciate this practice. They also had another office in the valley located in Murrieta.

This is my second time coming and every time it's been exceptional service from the front office to…read moreBeatrice she's amazing! Dr Yasmin is knowledgeable and takes time to explain everything! I definitely will continue coming here and recommending them to anyone looking for a Dermatologist! Thank you ladies for everything!

I always have an excellent experience. They listen and really care about the results you're looking…read morefor. I highly recommend!!

Let's just say... "The Happiest Place on Earth" tagline shouldn't belong to Disneyland…read more Dr. Ataii is worth every penny. He's the absolute best!

I would give no stars Very disappointing experience…read more Before my appointment, I accidentally uploaded the wrong insurance card. I never received a phone call, email, or text letting me know there was an issue. Instead, I only found out after I arrived for my appointment. I didn't have the correct card with me because I had already submitted what I believed was the right one beforehand. I asked if I could provide the updated insurance information after my appointment, but I was told no and had to leave without being seen. To make matters worse, both the front desk staff and the call center were rude and unhelpful. Rather than trying to work with me or offer a solution, I felt dismissed throughout the entire interaction. The whole experience left me feeling like patient care wasn't a priority. After being treated this way, I won't be returning and will be seeking care elsewhere. Based on my experience, I would not recommend this office to others.

Dr Roberts and the staff were wonderful! Very professional,…read morepatient and caring. Thank you!

Amanda did my HydraFacial and she did a really great job. She was gentle, professional, and made me…read morefeel comfortable the whole time. My skin felt very clean, fresh, and glowing after the treatment. I'm really happy with the results and would definitely recommend her.

Unfortunately, my experience with LaserAway has been extremely disappointing due to a complete lack…read moreof customer service, constant miscommunication, and unprofessional behavior from some of the staff. The attitude of certain employees is unbelievable--I'm genuinely surprised this is considered acceptable in a medical/aesthetic setting. Pricing was misquoted multiple times, and I was given different numbers and explanations depending on who I spoke with. On top of that, I received calls and texts from several different phone numbers, with no clarity on who anyone actually was or who I was supposed to contact for accurate answers. It created total confusion and zero accountability. The only positive experiences I had were with Sierra at the front desk and the medical provider who performed my service. They were kind, professional, and the only bright spots in this entire situation. I was promised a refund of $340.00 due to the many issues I encountered, yet that refund has still not been processed so I claimed fraud on my card due the fact that I cannot get a reply from anyone to update me on the refund status. Thankfully my bank is incredible and will do the fighting for me. At this point, I honestly wish they would just refund my entire service ($540.00) and be done with it. What started as a bad experience has only continued to get worse. I originally planned on being a loyal, long-term client, but after this experience, I will be taking my business elsewhere. This has been a horrible experience from start to finish, and I would strongly caution anyone considering LaserAway to think twice, especially if clear communication, accurate pricing, and customer service matter to you.

Shocked at the lack of follow-up patient care. The appointment was good (a paid transaction) simple…read moreadministrative support outside of this (non-paid transaction) has been awful.

Charity Morris has shown how much she cares for her patients. She takes time explaining your skin…read moreconditions. She makes you feel very comfortable when you visit with her. I would recommend her to anyone if you're looking for a caring & sincere dermatologist, she's the one. I've been going to her for a few years now and she has always taken all the time that was needed to explain my conditions. She gets a 5 star rating from me .