I had really high hopes for this lash salon (based on the reviews), but sadly, my experience has…read morebeen worse than awful.
I made a last-minute appointment to get a full volume set, and was impressed with the professionalism of Kit. I had mentioned in my appointment notes that I was driving in straight from work and wouldn't have time to remove my makeup, and asked if that could be done when I arrived.
It appeared that she had done so before starting the application of the lashes, but commented that some of the lashes weren't sticking (she did spent a significant amount of time on them). When she finally finished, she didn't sound too confident that they were going to hold, and said I should let her know if there were any issues and she'd fix them.
Within 30 minutes of leaving her salon, 4 - 5 lashes literally popped off my eyes. By the time I got home 20 minutes later, 1/3 of the lashes had come off.
I saved them to bring in and show her (she offered to have me come to her salon the next evening).
As I was waiting outside of the building she's in (there's very limited parking, and she didn't offer to buzz me in and wait in the lobby - it was around 6:15pm), a crazed man drove up in a van and made lude and very disturbing comments toward me, and was about to get out of his van and approach me when another driver saw this and drove up behind him. I was calling her to ask her to let me in the building but she had come down at that time.
When we stepped into her salon, she did agree that I'd lost a lot of lashes, and started to fill in the gaps. When she finished (they looked better than the night before) I was getting ready to leave, and thanked her for fixing my lashes, but she told me I needed to pay for a fill (I've never had my lashes done where, if they fell off within 12 - 24 hrs I was charged to have them fixed).
I reluctantly paid, and left. I didn't want to upset her, because she was being very nice to me.
Unfortunately, I had the same issue within 24 hrs. Lashes were popping off my eye. I texted her and told her how frustrated I was, and disappointed. She asked me to come in and she fix them for free this time (that should have been offered the first time).
I told her I wasn't able to get to her salon and that as they were coming off on their own, I asked if she'd consider giving me a partial refund (for the folks). I suggested she keep the payments fir the full set & the 2 tips I gave her.
She responded back saying she was only going to refund me $23 dollars, and that was fair (I spent, in 2 days, nearly $250 for lashes that didn't stay on!).
With everything else that I had to deal with being left in an unsafe situation, spending 5+ hrs having lashes added that didn't stay on, I thought asking for a$50 refund was more than fair. I should be getting a full refund for a product that didn't work!
I've attached photos that show the lashes less than 1 week after application.
I'm so upset that they didn't even last 1 week, and that Kit is basically charging me for a service & product that I didn't even have.
I'll be going to a salon that will actually be able to provide me with the service I'm paying for.
Sadly, Kit doesn't guarantee her work, and she'll just take your money and not think twice.