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    DeRucci

    4.7 (47 reviews)
    Closed 11:00 am - 7:00 pm

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    Review Highlights - DeRucci

    The massage chair is great, nothing beats getting home from a long day of work and relaxing.

    Mentioned in 3 reviews

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    Ortho Mattress

    Ortho Mattress

    4.8
    (186 reviews)
    3.7 mi
    $$

    Brian helped us get our new mattress super easy. He walked us through all the basics of mattresses…read more We finally were able to get the perfect mattress at a reasonable price, will definitely be recommending to family.

    Misleading information on a "2-year" floor model that appears closer to 4 years used…read more.. I'm sharing this so other buyers are aware before purchasing a floor model. I visited Ortho Mattress and was helped by Brian, who was professional, knowledgeable, and took the time to walk me through multiple options. I made it clear that I value sleep quality and durability, and I was willing to invest in a high-quality mattress that would actually last. He showed me an Aireloom Chester floor model and spoke highly of Aireloom as a premium brand - that even the White House had Aireloom mattresses in at one point. The mattress felt great in-store, supportive and firm. Because it was a final sale floor model, I specifically asked: How long has this mattress been on the floor? Has it had a lot of use? I was told it had been on the floor for about 2 years, and that luxury mattresses like this typically see less foot traffic. Based on that - along with my own research that floor models around ~2 years can still be a good value - I moved forward. The mattress was originally around $5,500 and I purchased it for about $2,000 (plus tax), with a box, frame, and protector included. What happened after delivery: On the first night, I woke up with significant back pain and noticed the mattress was bowing in the middle. After sleeping on it more, it became clear there are compression zones that aren't obvious during a quick in-store test, but become very noticeable overnight. Eventually I couldn't take the back pain anymore and moved the mattress out of my bedroom and into the living room. That's when I checked the tag: The mattress shows a manufacture date of February 2022 and delivery in March 2022, which makes it closer to 4 years old, not 2. That's essentially double the represented wear time, and it directly impacted my decision to purchase. Attempt to resolve the situation with the store: I contacted the store and spoke with district management. I explained that: I made the purchase based on the "~2 years" representation The condition and tag suggest significantly more use I'm not asking for a refund - just a mattress I can actually sleep on. I was told there is nothing they can do due to the final sale policy. Final thoughts: I understand what "final sale" means, and I take responsibility for that. But final sale shouldn't mean accurate information doesn't matter. The difference between 2 years and ~4 years of use is significant when it comes to support and longevity. Had I known the true age and condition, I wouldn't have purchased it. It's frustrating because I went in trying to invest in better sleep and ended up worse off. Advice to others: If you're considering a floor model: -I personally wouldn't after this experience -If you do, verify the actual manufacturing date yourself -Don't rely only on how it feels in-store -Be very cautious with final sale items where you have no protection Brian was professional during the sales process, but overall this has resulted in a $2,000+ mistake and ongoing back pain. I'd still be open to a reasonable resolution if the store chooses to take accountability and make this right.

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    Living Spaces

    Living Spaces

    2.2
    (731 reviews)
    2.6 mi
    $$

    We finally made our purchase at Living Spaces and so far are very happy. Our leather recliner sofa…read moreand recliner are beautiful and comfortable. We did not feel the extended warranty was a worthwhile option but are hoping for the best. Flexsteel has its own detailed warranty and since we've never had a good extended warranty experience in the last thirty years (auto, appliances, electronics etc.) we feel like rolling the dice and paying for any repairs would offset the high price of the extended warranty offered. I have to say the shopping experience at Living spaces was the best of all other furniture stores we visited. There was no pressure and delivery was on time and exceptional. Maybe we were just lucky but we will return to Living Spaces for any future purchases.

    We are extremely disappointed with how Living Spaces handled what should have been a…read morestraightforward customer service issue. Our home was destroyed in the 2025 Eaton Fire in Altadena. After more than a year of rebuilding, we ordered outdoor furniture from Living Spaces to be delivered in April 2026, while our landscaping was still incomplete. At the time of delivery, we had the delivery crew place the furniture in our finished garage for storage until the yard was ready. Unlike many furniture deliveries, the chairs were not packaged in boxes or protected by any wrapping or other protective materials during delivery, leaving them more susceptible to damage during transportation and handling. When our landscaping was finally completed in July, and we moved the furniture out of the garage, we discovered that one of the metal chair arms had a noticeable dent. We immediately contacted Living Spaces, provided photos, and were informed that because the damage was not reported within seven days of delivery, it would not be covered. Customer service stated it was not considered a manufacturer's defect, so it was also excluded from the warranty. We understood their policy but explained our unique circumstances that the furniture had been stored exactly where the delivery crew placed it while our home was still under construction and had not been moved prior to discovering the damage. Hoping for a reasonable solution, we asked to escalate the matter to a supervisor. Unfortunately, we received the same response. We then requested the delivery photo taken by the delivery crew. Surprisingly, the supervisor initially refused to provide it, and we had to escalate that request to a manager before it was finally released. When we received the delivery photo, it became clear that upon delivery and placement into our garage, the damaged chair had been staged with the seat cushion positioned over the damaged arm, completely obscuring the dent from view in the picture. Had the cushion not been covering the damaged area, we likely would have identified the problem immediately upon delivery. We brought this to the supervisor's attention, but Living Spaces still refused to offer any resolution. What is most disappointing is not that a damaged item was delivered - mistakes happen. It is that Living Spaces chose to rely solely on a rigid policy rather than exercise any discretion or goodwill, even after seeing evidence that the damage had been concealed in the delivery photo and understanding that we were customers rebuilding our home. What's more, is that we did not ask for a full refund or even a replacement of the entire set of the outdoor furniture, we reasonably asked for the replacement of just the damaged chair. Customer service is about more than quoting policies. It's about taking ownership when something goes wrong and treating customers fairly. Our Altadena neighborhood is still in the process of rebuilding after the Eaton Fire. Not only are we dedicated customers of Living Spaces for over two decades, but we are part of a community group of more than 100 neighbors, representing over 50 households in our immediate area, many of whom have not yet begun furnishing their rebuilt homes. Based on our experience, we will no longer be patronizing Living Spaces and will be sharing what happened with our community and encouraging our neighbors to consider furniture retailers that stand behind the products they deliver and demonstrate greater accountability, flexibility, and compassion for their customers. We expected much better from Living Spaces.

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    DeRucci - furniture - Updated August 2026

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