Today me and the wife went inside to shop for a mattress. Brian was busy with other customers. as…read moresoon he was done he came over and didn't beat around the bush. i like that we told him what we wanted he knew exactly what we expected. Way to go Brian thank you so much Thanks Again Brian!!

Misleading information on a "2-year" floor model that appears closer to 4 years used…read more.. I'm sharing this so other buyers are aware before purchasing a floor model. I visited Ortho Mattress and was helped by Brian, who was professional, knowledgeable, and took the time to walk me through multiple options. I made it clear that I value sleep quality and durability, and I was willing to invest in a high-quality mattress that would actually last. He showed me an Aireloom Chester floor model and spoke highly of Aireloom as a premium brand - that even the White House had Aireloom mattresses in at one point. The mattress felt great in-store, supportive and firm. Because it was a final sale floor model, I specifically asked: How long has this mattress been on the floor? Has it had a lot of use? I was told it had been on the floor for about 2 years, and that luxury mattresses like this typically see less foot traffic. Based on that - along with my own research that floor models around ~2 years can still be a good value - I moved forward. The mattress was originally around $5,500 and I purchased it for about $2,000 (plus tax), with a box, frame, and protector included. What happened after delivery: On the first night, I woke up with significant back pain and noticed the mattress was bowing in the middle. After sleeping on it more, it became clear there are compression zones that aren't obvious during a quick in-store test, but become very noticeable overnight. Eventually I couldn't take the back pain anymore and moved the mattress out of my bedroom and into the living room. That's when I checked the tag: The mattress shows a manufacture date of February 2022 and delivery in March 2022, which makes it closer to 4 years old, not 2. That's essentially double the represented wear time, and it directly impacted my decision to purchase. Attempt to resolve the situation with the store: I contacted the store and spoke with district management. I explained that: I made the purchase based on the "~2 years" representation The condition and tag suggest significantly more use I'm not asking for a refund - just a mattress I can actually sleep on. I was told there is nothing they can do due to the final sale policy. Final thoughts: I understand what "final sale" means, and I take responsibility for that. But final sale shouldn't mean accurate information doesn't matter. The difference between 2 years and ~4 years of use is significant when it comes to support and longevity. Had I known the true age and condition, I wouldn't have purchased it. It's frustrating because I went in trying to invest in better sleep and ended up worse off. Advice to others: If you're considering a floor model: -I personally wouldn't after this experience -If you do, verify the actual manufacturing date yourself -Don't rely only on how it feels in-store -Be very cautious with final sale items where you have no protection Brian was professional during the sales process, but overall this has resulted in a $2,000+ mistake and ongoing back pain. I'd still be open to a reasonable resolution if the store chooses to take accountability and make this right.

Victor was awesome! Totally went the extra mile explaining to me the different options and even…read morelooked at nearby stores to find me exactly what I was looking for. He was super patient too while I tried out different mattresses. I left very happy (and with a nice new mattress)! Thank you Victor!

Thank you Shawn for getting our mattress quick and easy pick. He guide us to the right mattress in…read more10 minutes and we were able to purchase the items. Even when we show up alright after closing time. Looking forward to do business again.

The service, selection and price point was spot on. They have an electronic bed that analyzes your…read morebody and what degree of firmness is best for your body type. The gentleman waiting on us was very patient, answered all of our questions and help us choose the best bed to meet my mother in laws needs. She is 95 years young and she really appreciated the way she was treated.

I was looking for a new bed and stop by this location to browse the options they had. After heading…read moreinside, Ana was the one that helped answer all of my questions. I told her a few of my preferences and she showed me options that met that expectation. Throughout the interaction, I really felt she had my best interest in mind and helped me find the best deal. After choosing a bed, I was able to work out a delivery date with them. On the actual day, the delivery staff was very efficient. They came on time, moved the bed inside the bedroom, unpacked it, and left. It was a positive experience from start to finish.

We finally made our purchase at Living Spaces and so far are very happy. Our leather recliner sofa…read moreand recliner are beautiful and comfortable. We did not feel the extended warranty was a worthwhile option but are hoping for the best. Flexsteel has its own detailed warranty and since we've never had a good extended warranty experience in the last thirty years (auto, appliances, electronics etc.) we feel like rolling the dice and paying for any repairs would offset the high price of the extended warranty offered. I have to say the shopping experience at Living spaces was the best of all other furniture stores we visited. There was no pressure and delivery was on time and exceptional. Maybe we were just lucky but we will return to Living Spaces for any future purchases.

I've purchased furniture from Living Spaces before for my previous home. In my opinion, the quality…read moreis a step above places like IKEA or Ashley, although you're definitely paying more for it. I recently moved into a new place and needed some new furniture, so I decided to come back and shop here again. We found a couch we really liked and purchased it, but when delivery day came, it wouldn't fit through our doorway. Now, I understand some of that responsibility falls on me. However, we specifically discussed the measurements with the salesperson before making the purchase. Instead of asking follow up questions or helping us determine whether the couch would actually fit, he seemed more interested in closing the sale. He never asked about doorway clearance, access, or any of the things that ultimately became a problem. As a result, we got stuck paying a delivery fee for a couch that couldn't even make it into the house. What frustrated me most is that this felt completely avoidable. A good salesperson should be helping customers avoid expensive mistakes, not creating them. After that mess, we had to go back and pick out another couch. This time we worked with a younger guy with glasses and the difference was night and day. He asked all the right questions, listened to our concerns, and gave us recommendations that actually worked for our space. Five stars for him. The furniture quality itself is still good, which is why I keep coming back. One thing I would skip though is the extended warranty. I purchased it on furniture from my previous home and never ended up using it before it expired. Overall, I like the products here, but the service is definitely hit or miss depending on who helps you. Unfortunately, one bad salesperson ended up costing me time, money, and a lot of unnecessary frustration.

Very nice and reasonable! We walked in knew what we needed and was out in minutes. No up sale no…read morepressure !!!

Great place and the best matress. Great help. Good quality mattresses and prices thanks for…read moreeverything. Gary lewis

I recently had an exceptional experience with this mattress company, and I can't recommend them…read morehighly enough. From the moment I walked in, I was impressed by the wide range of mattresses available. They provide a chance to see and feel the firmness and quality of each mattress across all price ranges, which made my decision-making process so much easier. What truly sets this store apart is their pricing. Even compared to Macy's 50% off mattress sale, this place offers consistently better prices. There's no sense of being nickel-and-dimed; the prices remain consistently low without any hidden fees or sudden markups. Overall, if you're in the market for a new mattress, this store is definitely worth a visit. The value and quality they provide are outstanding, making it a top choice for anyone looking for a great deal on a high-quality mattress. If, you ever see a sales person named Jason he will treat you like family.

I just stopped by locally in need of a new mattress. Found them on Yelp.Met with Winston at the…read morestore. His selection and service was amazing. I would recommend stopping by if need of a mattress and chat with him.

The storefront and interior is unusual but they have great service and prices…read more The inventory of rentals is limited but they had the perfect truck for us.

Great place to get your mattress or furniture, and it's reliable, easy, and the prices are…read morereasonable! I love going here, it's my go to and the owner's are so friendly :) -Alexis

If you're looking for affordable furniture I would recommend AMBC. My dad & I purchased a bed along…read morewith two bed frames. Jessica was the one who assisted us. She was very friendly, professional, and and responsive when we were texting. Will be returning and recommending many more people if I ever need any furniture!

This is the second time I've driven by the store. It is closed, empty and mostly boarded up. The…read morephotos made it look a lot like another store in this area that I'm looking for but can't remember the name. It was frustrating that no other Yelper had reported this place closed and out of business.

They have a wide selection of mattresses , affordable prices ,they have a small show room , the…read moreperson who helped me , it was really friendly

They have excellent service, and they were able to deliver the bed the next day. I can't complain;…read moreI'm really grateful I found this place. I'm having surgery on Monday, and they were able to deliver the bed before my surgery. I love my king-size bed, and I will sleep like a queen.