This place is cute & has a decent selection of dog/cat products! The prices are a bit higher, but…read moremost items seem to be handmade or high-quality, so we did not mind splurging a bit if it means supporting a small business. The first time we went we were double charged for one of the loose treats. We didn't notice it until we were home & didn't really want to fuss over $10 during the holidays. We were not offered a receipt during our second visit (I made sure to ask as I wanted to double-check while there) because their printer was down. I gave them my email but never received anything (yes I checked all folders). It's not a huge deal, but we will probably go elsewhere.

Solid selection of items in a gorgeous storefront, and the owner is always very friendly!read more

We love coming here for our doggie treats, and really general items that come up ) your staff are…read morealways so nice and we always love going to places where people love to talk about their animals, because we sure love hearing about them, AND getting to talk about ours too hahaha.

Great local place to do business with!Staff is nice & prices are fair! I highly recommend!read more

Had an excellent grooming experience the first time I went there. So much so that I am going backread more

Never have the from gold dog food I get. Ready to go back to bone ap a treat at this point…read more Getting old. Plus service here isn't very good anyway.

Now that Bone-A-Patreat has been sold I can see how on top of everything the original owners were…read more I kept wondering why my account for 12 years could not be found over the last few months and then I was told I had never bought the cat litter before...but I have bought it every visit the last 2 years. I looked for a product and the sales person said they have never had that item. But I think I got it there originally. Then the sales people behind the desk at waukee seem to ask one guy all the questions. He seems overwhelmed. The last time I went in I told them it was so stressful I wasnt sure I would be back. Then I was told that the company-name-and image of original owners was sold and they were having issues with the computer system. So no longer a shop local store. So sad.

People here are just wonderful. We have a kitty who has terminal cancer and they were SO sweet…read morehelping us find the perfect high calorie wet food to help fuel her fight!! Got two customers for life...love ya'll

I mean...what can you say about the great work that happens at the ARL?! Desk staff was kind and…read morehelpful, answering the many questions families ask. It was quick to be escorted back to visit with the dogs. I was glad that the staff sat with me for a bit as I sat with our newest family member and got acquainted. The check out process is pretty smooth as well, sitting at tables and having everything on a tablet, again with knowledgeable staff. I appreciated the small bag of food that was provided to make the transition at home, easier.

The woman working at the front was extremely rude and condescending. My friend was so excited to…read moreadopt a kitty and she was questioning whether we were 18+ or not. Very rude when setting up my friends arl account. Treated my friend like she was incompetent. The adoption counselor, however, was very kind and knowledgeable.

I came here the other day to look for more supplies for my turtles that the mainstream pet stores…read moredon't have. They have a great selection of fish and they have a ton of snakes which is unique! If you have a snake phobia, beware. They have most of the animals you'd see at pet stores and the staff are very knowledge. My only complaint is that it is very cramped which makes me feel bad for the animals. They deserve more space. There also isn't enough ventilation in the store because it always feels super stuffy and dry. Overall, it's worth a shot to visit if you're looking for a local shot but beware the environment isn't the best.

the fact that the snake section is a locked wall with little tubs told me all i ever needed to…read moreknow. i only come here to get rats and mice for my snakes and i have literally watched their rats ripping each other apart. another time i seen the hamsters fighting and tapped on the glass one time to try to get them to stop and an employee walked up and acted like i shattered the glass. dont understand why every employee is so rude there let alone cant take care of their fucking animals.