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    Desert Financial Credit Union

    3.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Desert Financial Credit Union

    Auto loan

    Mortgage services

    Personal banking

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    2 years ago

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    3 years ago

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    OneAZ Credit Union

    OneAZ Credit Union

    4.3
    (19 reviews)

    We have been members of OneAZ Credit Union for many years and have loved it for the convenience to…read moreour house, the friendliness of all the staff and everyone helpfulness. But rarely have we spent any time with any one staff member except for getting the occasional notary services. That is, until we were spending time with branch manager Paula Gilbert at our branch in Flagstaff on Hwy 89, after our car was totaled when a driver smashed into the back of our Honda. We were very fortunate as Paula took us under her wing as we tried to figure out all the paperwork that needed to be submitted along with the payoff on our car loan through OneAZ Credit Union. It was very confusing to us but she patiently walked us through everything and we got it taken care of in one session in her office. Even though we remembered we had taken out the G.A.P. insurance on that loan, it didn't occur to us to bring that up in conversation because the insurance payoff was higher than what we had owed on it. However, it was Paula who brought to our attention that G.A.P. on our first loan was still a huge advantage because if we financed our next car through OneAZ Credit Union, we would receive $1,000 on the new loan for our next car! WOW!! So while we had considered shopping around to compare car loan rates for our next vehicle, that pretty much settled the deal for us & we decided to do a pre-approval through OneAZ Credit Union for the next car! We did find a replacement vehicle and it was within just a couple of weeks that we saw a $1,000 payment posted to our new car loan. We so very much appreciated this level of service from the branch manager at this OneAZ branch and just wanted to take this opportunity to say thank you!!

    If you need to use the drive thru, go to the Butler location. No matter what time I come to this…read morelocation I'm in the drive thru for at least 15-20 minutes for a simple deposit or withdrawal when their ATM isn't working. They're never super busy inside so I'm not sure why it's a continuous issue. Maybe they need a teller specifically for their drive thru.

    Wallick and Volk

    Wallick and Volk

    4.1
    (8 reviews)

    I have NEVER written a bad review before... but I was SHOCKED by the treatment we received…read more We were referred to Heath Symonds by our realtor. Unfortunately we had a HORRIBLE experience with this guy. We filled out the application online, gave him all of our information. He said he would get back to us. We both noticed he ran our application as well as put a hard hit on our credit scores. So he had our information. He emailed us a pre-qual letter maybe 2 weeks after we had been verified & that was a pain in the butt to get from him. While we were viewing homes with our realtor, she was receiving texts and communication from him. Two weeks had gone by and we kept trying to get ahold of him... He called us once during that time but had no real information for us. Then he said he was having phone issues and gave me his wife's phone number and then said he would call me soon. Do you think I EVER got a call from him? Nope. But yet this whole time he could communicate with our realtor. This was BEYOND frustrating. We had no idea how much we even qualified for? So it was like shooting in the dark while looking for homes. We were like "well I guess we qualify for this much of a home because our realtor is taking us to see the place?". So a month after hardly getting any information from this guy, we decide to go with another lender. I communicate this with him and then he calls me immediately (I guess this is what it takes to finally get ahold of the guy?). I ask him if we could please have some of our information that he ran. He is then rude to me while asking just who exactly this new lender is and laughs at me when I don't quite remember the exact mortgage loan officers name. He agrees to send me our information. Do you think I EVER received ANY INFORMATION from this guy??? He not only made our home buying experience more stressful, he was rude, broke every single promise he made to us and hardly gave us any useful information. You want to be rude & communicate with your coworkers but not with your actual clients? Go ahead. But you're going to lose a lot of business acting this way.

    While purchasing a new home in Flagstaff AZ my wife and I decided to use Wallace & Volk. Our…read moreexperience met our high standard of professionalism with a personal touch. Chris and his team handled the demanding and very short closing process without missing a beat. Great experience, professionally exceptional service with no good ol'buddy backdoor BS that goes on in Flagstaff. I highly recommend Chris and his team.

    Desert Financial Credit Union - banks - Updated July 2026

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