We have been members of OneAZ Credit Union for many years and have loved it for the convenience to…read moreour house, the friendliness of all the staff and everyone helpfulness. But rarely have we spent any time with any one staff member except for getting the occasional notary services. That is, until we were spending time with branch manager Paula Gilbert at our branch in Flagstaff on Hwy 89, after our car was totaled when a driver smashed into the back of our Honda. We were very fortunate as Paula took us under her wing as we tried to figure out all the paperwork that needed to be submitted along with the payoff on our car loan through OneAZ Credit Union. It was very confusing to us but she patiently walked us through everything and we got it taken care of in one session in her office. Even though we remembered we had taken out the G.A.P. insurance on that loan, it didn't occur to us to bring that up in conversation because the insurance payoff was higher than what we had owed on it. However, it was Paula who brought to our attention that G.A.P. on our first loan was still a huge advantage because if we financed our next car through OneAZ Credit Union, we would receive $1,000 on the new loan for our next car! WOW!! So while we had considered shopping around to compare car loan rates for our next vehicle, that pretty much settled the deal for us & we decided to do a pre-approval through OneAZ Credit Union for the next car! We did find a replacement vehicle and it was within just a couple of weeks that we saw a $1,000 payment posted to our new car loan. We so very much appreciated this level of service from the branch manager at this OneAZ branch and just wanted to take this opportunity to say thank you!!

If you need to use the drive thru, go to the Butler location. No matter what time I come to this…read morelocation I'm in the drive thru for at least 15-20 minutes for a simple deposit or withdrawal when their ATM isn't working. They're never super busy inside so I'm not sure why it's a continuous issue. Maybe they need a teller specifically for their drive thru.

I love this B of A right at the mall. The location is perfect, easy to find, easy to pull in to. No…read moreone is ever there and there's never a line. I've been about 7 times this month, cashing checks, getting change and usually small things. The tellers are super quick getting everyone in and out. It's decorated for holidays this month so I took a couple pics.

Every time I visit, there is a long line and only 1 or 2 tellers. Today, I waited in line to make a…read morechange on an account. They asked me what time I could come in tomorrow. I had time today, that's why I was there. It seems strange that a bank would defer service for its existing customers by perpetually understaffing its location. Consider banking elsewhere. Update- my interaction with the personal banker was great. Still, be aware that if you make an appointment in your busy day that they may not have a personal banker ready when you arrive and you can still be left waiting. As a matter of convenience, and my doubt that an experience at any other bank will be much improved, I will continue to bank here. I would still consider banking elsewhere if you are not already invested here.

Amazing customer service when had to request that previously withdrawn cash was exchanged for more…read morepristine bank notes that would be acceptable to take into a third world country.

Banks Know More Than They Admit--But Still Leave Consumers Unprotected…read more JPMorgan Chase Bank - Downtown Flagstaff, 100 W Birch Ave, Flagstaff, AZ 86001 If you've ever been scammed and expected your bank to help, brace yourself: they'll likely wash their hands of it. I learned this firsthand at JP Morgan Chase Bank's Downtown Flagstaff branch. Despite having access to advanced technology--IP addresses, login histories, transaction metadata--banks like Chase routinely deny responsibility and refuse to investigate fraud claims thoroughly. They act like they're powerless, when in reality, they have the tools to trace suspicious activity and protect their customers. Instead, they push the burden back on you and close the case with a generic "chargeback denied." It's infuriating. Consumers are left vulnerable, with no real recourse. The systems in place are designed to protect institutions--not the people who trust them with their money. If you're dealing with fraud, document everything and don't stop advocating for yourself. But know this: the current system is broken, and too many banks are choosing convenience over accountability.

Someone breached my accounts and Mamie Sechrest was so extremely helpful and turned this awful…read moreexperience into something not so awful. She was wonderful! I left the Credit Union in a much better mood than when I walked in. Thank You so much Mamie! Cindy Burson 1/21/2025​

I don't even bank with them but I had an issue with my bank and the helped me right away! amazing…read moreservice!