Someone breached my accounts and Mamie Sechrest was so extremely helpful and turned this awful…read moreexperience into something not so awful. She was wonderful! I left the Credit Union in a much better mood than when I walked in. Thank You so much Mamie! Cindy Burson 1/21/2025​

I don't even bank with them but I had an issue with my bank and the helped me right away! amazing…read moreservice!

We have been members of OneAZ Credit Union for many years and have loved it for the convenience to…read moreour house, the friendliness of all the staff and everyone helpfulness. But rarely have we spent any time with any one staff member except for getting the occasional notary services. That is, until we were spending time with branch manager Paula Gilbert at our branch in Flagstaff on Hwy 89, after our car was totaled when a driver smashed into the back of our Honda. We were very fortunate as Paula took us under her wing as we tried to figure out all the paperwork that needed to be submitted along with the payoff on our car loan through OneAZ Credit Union. It was very confusing to us but she patiently walked us through everything and we got it taken care of in one session in her office. Even though we remembered we had taken out the G.A.P. insurance on that loan, it didn't occur to us to bring that up in conversation because the insurance payoff was higher than what we had owed on it. However, it was Paula who brought to our attention that G.A.P. on our first loan was still a huge advantage because if we financed our next car through OneAZ Credit Union, we would receive $1,000 on the new loan for our next car! WOW!! So while we had considered shopping around to compare car loan rates for our next vehicle, that pretty much settled the deal for us & we decided to do a pre-approval through OneAZ Credit Union for the next car! We did find a replacement vehicle and it was within just a couple of weeks that we saw a $1,000 payment posted to our new car loan. We so very much appreciated this level of service from the branch manager at this OneAZ branch and just wanted to take this opportunity to say thank you!!

If you need to use the drive thru, go to the Butler location. No matter what time I come to this…read morelocation I'm in the drive thru for at least 15-20 minutes for a simple deposit or withdrawal when their ATM isn't working. They're never super busy inside so I'm not sure why it's a continuous issue. Maybe they need a teller specifically for their drive thru.

Talk to someone on the phone at Wells Fargo and we were told the bank manager should've been able…read moreto give my elderly mother a contact to get this resolved because once again they're trying to take that money out of her checking account that this person billed for when they never fixed the issue and installed something incorrectly, and it was the wrong part! She has provided more than ample proof showing that she had to take it to another mechanic immediately to actually get it fixed correctly, but Wells Fargo wants to keep paying out to the scammer almost $400.

The Wells Fargo location off Milton is truly the best in Flagstaff. I've never had a bad…read moreexperience, and I've always been greeted happily but each teller. I've gotten notary papers done without waiting longer than 5 minutes each time, and I haven't experienced long waits in the teller line either. Sure there's busy times, but it seems to move smoothly. I'm thankful to have switched banks to Wells Fargo, as I get much better customer service here than the other bank I used to frequent.

I was here dealing with issues related to a family estate (thank you for the help Sheena)- a man…read morecame in who was very disgruntled, was accusatory, and unkind to the manager of the bank. The manager was calm, kind, and extremely respectful. Overall I was very impressed and grateful for this branch.

So happy to find this atm. Since traveling around, I found 2 handfuls of cash stuffed in various…read morepurses and an envelope. No idea what I was doing but was super happy to find $227 random bucks! So I wanted to get into my account so I didn't spend it on coffee and pizza- haHA. I need to get some tires so yes, I was grateful to locate b of a cuz this area has lots of local banks and credit unions etc. Thx bank of A. I'm a long lifer !

Yesterday, I needed a new card printed and their system was glitchy but they worked hard to…read moretroubleshoot it and made at least 7 attempts which was appreciated because there are hardly any DFCU in this region of AZ. Thank you so much and for resetting my app so I could use mobile banking again

No STARS IF I Could -1 star…read more ONE of the WORST BANKS to use for a LOAN!!!! SAVE YOURSELF and GO to another bank. They really screwed me for 2 YEARS and DIDNT DO NOTHING ABOUT IT. NO loan department. On the Phone ALL the time and voicemails for weeks. NO ONE SHOULD BANK HERE!!!!!‼‼‼‼ Your money and MINE is safer at diff institution. GO BANK with SoFi (they allow you to earn money in the back.) NOT TAKE IT AWAY. MY hard earned money should be spent HOW I want not the bank!!!! DONE and will continue to write bad until someone calls me and could potentially make it right.

Dawn Hyde is extremely professional and an expert in her field. We were in and out in a snap!read more

5-Star Review for Chase Bank on Route 66!…read more Traveling through on our Route 66 road trip, I had to make an important stop--not for snacks or souvenirs, but for my son's budget check-in. As a special needs mom, these moments matter, and I'm incredibly grateful for how kind, respectful, and helpful the team at this Chase branch was. The building itself? Massive! Easily twice the size of our local Chase back in Crestwood, Kentucky. It was spacious, clean, and beautifully designed--almost like a bank version of a mini-museum. I came in with all the proper documentation, and I really appreciated the verification process. They didn't just glance at my ID--they actually made sure everything lined up and that I felt secure in the process. Professional and personable. They treated me like a human, not a hassle. In a world where reviews can sometimes lean negative, I wanted to speak up about the positive. This bank did things right. If you're passing through and need to take care of your financial business, I'd absolutely recommend stopping here. Helpful. Respectful. Efficient. Exactly what you hope for--especially when your journey comes with a few extra layers like ours.

Could not possibly be worse. When the pandemic hit service all but disappeared. Most branches…read morewere closed and the only one open, their main bank, had really poor service. To top that off it was clear that they really did not care. It got so bad that we transferred most of our accounts to Bank of America which was not all that impacted by the pandemic. Even today you have to wonder if the office nearest to use will be open and sometimes even when they are they are certainly not interested in servicing their customers. The last time I was there they had three tellers, two of which were completely ignoring the people in line. PROBABLY THE ONLY GOOD THING YOU COULD SAY IS THAT IT IS GOING TO BE REALLY DIFFICULT FOR THEIR SERVICE TO GET WORSE BUT THEY ARE PROBABLY UP TO THE CHALLENGE.

The worst experience I have dealt with a bank. I understand that due to COVID, businesses are…read moreshort-staffed. I have had an issue with my account that required me to go into the branch to resolve. Although the staff was amiable, they seemed to have no knowledge of how to fix my account. After 30 minutes of waiting at the bank, I was told it was resolved. When I showed the employees that this wasn't the case they told me to call the hot-line...I have been calling for 5 days to no avail. Super disappointed

Wonderful customer service...This was my bank years ago before relocating. My current bank doesn't…read moremeasure up.

As an over 40year customer of National Bank of AZ, I really hated to arrive only to find the…read moreparking lot full of non-customers that were trying to avoid paying the downtown parking fees. All the Banks and other downtown businesses have been forced to hire companies to manage the unmanageable parking situation. Some businesses have had to hire a lot attendant to keep spaces open for their customers! The people at NBAZ are some the friendliest and are truly professionals in every aspect of the Banking and financial services. I wouldn't bank anywhere else!