They only talk to you if your not black. Been going to there for over 2 years and the brow lady or any of the other staff never says a word to me but chats away with the white patrons. I hope they lose all of their customers with their racist crap! Won't go back ever! read more

Andy did a great job shaping my nails but the manager there is so rude. She charged me $5 for removing the gel off of three toes with their grinding tool and I suggested they let me know next time in a very calm respectful, tone. She rolled her eyes at me like a teenager. Super rude when we go to the nail salon to relax. Bummer because I live right down the street and would have liked to have a decent nail salon near by, but will not be returning. Told her she should be nicer to her customers. Also their tools are not sanitary and not any cheaper like people are saying. they also acted annoyed with me that I wanted regular polish and not gel which is supposedly only $5 more. I spent $85 for a fill and pedicure with regular polish. Not including tip. Which I didn't tip much because of the experience. Unbelievable. read more

Just moved to Surprise & was looking for my new nail place. I went here on a whim as a walk in & only waited 5 mins. I felt comfortable pretty quickly. They had Red Ferrari so I did a full set gel tapered square & basic pedicure with regular polish. Love how they came out! Super affordable, polite techs & great quality of work. Also appreciated the fresh tools used for my pedicure. Highly recommend Mimi & Andy! Will be back for sure to my new neighborhood shop read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

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Been coming here for about 10 years and have always loved my nails! I recommend Andy for a full set, they never break or chip and he's a perfectionist on shaping and symmetry. Highly recommend this salon read more

This is my first time going to this nail salon, not even less than 2 hours after leaving my nails are like this. The french tip looks so bad & the paint is all splotchy. Very disappointing. I can't believe I paid for that. Almost seems as if it was rushed and not dried properly. read more

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Awful customer service, no ac, unsanitary use of tools and tubs, bad pedicure. Just go across the street to Lush or anywhere else. Nail Salons are a dime a dozen. Skip the bad ones. read more

been coming their for 5 years with my mom and i always have the best experience and service !!!

Was easy to book, they took me right away, and my pedicure came out great. Booked a follow up appointment right away.

I've been coming here for almost three years now and won't go anywhere else! These people know what they're doing. So thankful that I found them right away.They always provide top notch service and are always clean. I always leave with exactly what I want and need! read more

I've been coming here for a few months now and they have yet to get my nails right. I come here because it's very close and I keep hoping they'll get it right. If it's not the color that's streaky, it's the nails that are crooked... if the nail isn't crooked, they knick me with the dang tools. I'm picky with my acrylics as far as shape and length but you'd think using the same person, they'd get it? I ask for specific things and I'm always polite, I tip well, but they have yet to be friendly to me. I see women come in here chatting it up with them and they seem very close ... so how long does it take for one of the staff to have a conversation with me since I'm in there so much? Clearly they don't like me so Im not sure why my nails can't be done right. I won't be coming back again :( this was the last time. They actually charged me extra ($40 for a fill) to make the shape more "flare" because I was explaining he filed the sides down too much last time and they end up looking narrow. After I thought he understood, he added way too much and ended up filing it back down to square anyways. Not to mention during this visit, I arrived five minutes early for my appointment and I waited 30 minutes before they sat me without telling me anything. Clearly I saw they were occupied so I just waited but when I walked in they asked what I needed, said I had an appointment and heard nothing since. .. disappointing and not worth it in my opinion. This place always has appointments available and is never full, now I see why. read more

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I've only been to this salon a few times, because I'm not from the area. Every time I've been there it's been an average experience; nothing awful but also nothing incredible. I went in earlier this week and I have to say that I'm very upset with the service I received. I went in there with dip powder nails on (the removal service is similar to that of a no-chip/gel manicure). Now I know every salon does things differently but I'm very upset with the way my nails were treated. I don't remember my tech's name but he was an older gentleman. Maybe 30s-40s. Typically with every other place I've ever been to, the top layer of the manicure is filed off and then my nails are wrapped in acetone covered cotton for about 10-15 minutes. Here, the powder was almost filed ALL the way off to my natural nail (which hurt and made my nails feel weaker than they already are). And he also seemed to not pay attention to a few of my broken nails because he wasn't much gentler with those. My nails were then soaked in acetone for about 5 minutes and then the rest of the dip that was left on was either picked off with his nail (which hurt) or filed down again (also hurt). I tried to stay positive because, as I said I know that every place does things differently. I mentioned at the beginning of the service that I wanted my nails cut down and the gel on my natural nail. My tech busted out the acrylic power and began putting it one of my broken nails. I interrupted and said I didn't want the power on my nails and he informed me that he was just fixing the broken one, which I appreciate but I reminded him that I wanted them all cut down. He proceeded to say "I'll just file them more", I was a little confused because I wanted them all cut very short, basically below my fingertip but they looked nice so I just let it be. Last but not least, I paid for a "shellac-gel manicure" which I'm pretty sure the service brochure says comes with cuticle service and a hand massage. My cuticles were not done, at all. They weren't pushed down or cut or anything. He just removed the original color, buffed my nails, I washed my hands, and he began applying my new color. I think he could tell how frustrated and annoyed I was, I just wanted to get out of there at that point. So that may have been why he skipped out on the hand massage. But either way, the paint job he did on my nails looked like I did it myself. There's color on cuticles (which looks awful) and because he didn't push my cuticles down there's spots on my nail missing color. It just looks bad, what was the point of me going to a nail salon if my nails are just going to look like I did them at home? I don't yelp very often. Only when my experience was terrible or over the top amazing. This, unfortunately, was a bad experience in my opinion. The only reason I gave them more than 1 star is because their prices are awesome. But if this is what I get for what I pay, I'd rather pay a little bit more for someone who actually cares about their clients experiences and nails. read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

It has taken a while for me to post a review of how terrible my experience was at this nail salon. I was traumatized by the entire staff. I had never done dip before but I wanted to try it. So my usual lady wasn't available so I agree to see someone else, that was my mistake. As the gentleman was halfway done in my opinion I noticed the nails looking thicker than I wanted them. As he said ok your done I told him that they were too thick and if he could shave them down. I told them they looked ugly. He turned around and said something to the owner (i assumed) that was who the lady was because she started yelling at me that it was dip and thats what i had requested. I told her I was unhappy and to please remove them as I didn't want to keep them. She refused unless I paid, I told her I wasn't happy with it and she was forcing me to pay for something i was not satisfied with. In order to leave this place I ended up paying. I know I shouldn't have but I didn't want to continue with making a "scene". I wouldn't never go back to this place. Can you really tell me he was proud of his work!? Shame on this place. Below you can see his final product. I ended up getting my money back after I explained my to my bank the situation. Please be careful going to this salon read more

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We just moved to suprise and I needed a nail salon to go to! Found Desert Palm right by my house and was very impressed! They did great work and very good quality! Price was a bit more than I expected but worth it for quality! I got an acrylic fill, gel on top and design for my Disneyland trip! read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

the lady was very rude. I came in for 3 services. pedicure for myself, my daughter, & eyebrow waxing. i left with only a pedicure and just polish for my daughter. she was so rude and not nice to my little one. I'll never come back here. they did not treat us well. attitudes are horrible. I only left a tip because I'm also in the customer service business. I'm a hair stylist. I'll never spend money here again. read more

I tried this salon on a whim. It turned out to be the BEST whim EVER! I see Andy for my nails and Vi for my pedicures. Both are absolutely lovely. Andy is the only person since I stopped being a nail tech myself in '99. My nails are thin, and natural looking. They last, I typically go 4-6 weeks in between my acrylic fills. My pedicures, last easily 5 weeks. The owner, she's is the kindest person as well. The work she expects is by far the best. I never keep up on my nails; however, here I will maintain my business relationship! read more

I'm here out of town and it was the closest nail shop nearby. Thought from the reviews that I'd give it a try. Am not happy with the results. As one customer noted I had a man in his 30's or 40's do my nails and had the same experience she had. He pretty much filed down the last dip and only had the remover on for about 5-8 minutes. The dip job was messy as the pictures show and he never pushed back or trimed cuticles. The dip wasn't applied to my whole nail, much if my nail is still visable. I left the chair only to return and ask him to clean up the paint that still remained on my skin even after I washed vigorously. Not a place I'll return or recommend. Sorry, but that was my experience. read more

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This nail salon used to be my go-to. However, as of recently I feel like the customer service has become subpar along with the service itself. I recently went in for a basic mani and pedi. The pedicure was enjoyable and done nicely despite the gentleman dozing off. The manicure however was another issue. Nails were trimmed neatly, but the paint job was horrible. I didn't have time to let them fix it while I was there due to other obligations so I called back in roughly 26 hours and told them that my nail polish was already chipping and the paint job itself was not done well. The lady that I assume to be the manager argued with me a little stating that it's regular polish and they can't guarantee it. I understand it's regular polish but my toes were also painted with regular polish and I showered and the nail polish wasn't compromised at all (see photo below for proof of not so well done paint job). Make it make sense. I guess I don't understand not trusting your customer. She did ultimately agree to fix it. It''s just disappointing to have to argue about a service that you paid for and having to go back. I don't particularly live close to the salon. Not to mention I didn't even receive the hand massage that's supposed to come with the classic manicure. Again, I didn't have the time to bring these things up at the time of service because I had somewhere else to be. read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

This place is hands down the best at doing acrylic nails!! It is super affordable and well worth it. My nails can usually last up to a month without looking bad, chipping or breaking. They are nice there and always give you the best quality you pay for. Everytime I go I never leave disappointed! Love this place and I would recommend it to everyone who is looking for good affordable acrylic nails! I always call ahead an make an appointment usually the day of just so they are ready for me and make sure they have time. Check them out, you won't be disappointed! :) read more

Desert Palm Nail Salon - Acrylic nail with red nail polish and a marble accent with white and black nail polish. New set= $47 - Nail Salons Near Me - Surprise, Arizona

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Love my New Year nails! Gel mani by Mimi and pedicure by Vee. These girls were great! read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

I just moved back down to the valley from Colorado and was looking for a good priced, high quality place to get my nails done. I got a fill here, my tech was very gentle and kind, and even helped me find what color to do!! I'm very very pleased with what I've gotten done, my fill with gel polish was 27 dollars and I believe that is a fair price considering the shape I had too. I will be coming back for my next set for sure and will be recommending it to others as well. read more

Desert Palm Nail Salon - Acrylics with gel polish - fills - Nail Salons Near Me - Surprise, Arizona

This is a review based off their customer service. My friends sweet 13 yr old daughter bought her mom a 50 dollar gift card to this salon. Due to covid, they have not been comfortable going to public places. Today they decided to go and use gift card. Gift card apparently had expired a week ago amd they refused to honor it. They have no problem taking your money but clearly cant be considerate enough to make an exception due to to a pandemic and a 13yr old girl using her hard earned money to treat her mom to a mani/pedi. Shame on this salon!! Take your business elsewhere! read more

Great experience every time we are here. Clean salon with good prices. Le does my acrylic sets and does a beautiful job.

The only good is they took me right away with out an appointment. I thought it was a different salon but I made the big mistake by staying there! The gentleman didn't wear gloves and his nails were dirty and not friendly at all. My gel nails look ok but the tips are not painted and the powder from the fill is thick and all over my cuticles. I had to ask him to cut my toenails (again no gloves ) crappy pedicure, seemed afraid to cut my cuticles. I can't stop looking at my nails. Very unhappy read more

I requested to do my nails by Bee and the owner told me I can't have an appointment with the good person. I am finding a better place to get my nails done. this business will go broke pushing customers away. By the way, I tried to get my nails done by the owner, she cut my cuticle to close and It was bleeding. read more

A great experience! I received a gel manicure and a gel pedicure for $45. It is definitely an excellent price for the amazing service I received. :-) I will be revisiting!!! read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

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Went in for a new full set on NYE and was taken immediately. The male tech did amazing on my nails, so smooth, same length. I really appreciated the amount of time he took paying attention to the detail. The design I got he couldn't do, and the lady who took over was equally fantastic. My marble nails are smooth, beautiful and Ive shown them off to everyone I know. Definitely will return. Hoping they last me a while - that would be an added plus!! read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

Amazing job on my nails. But took 1.5 hours and was $40. Only reason not 5 stars was little longer than normal to get dip powder nails & pricey in comparison to other salons in the area.. won't be back because I prefer cheap and quick salons, but my nails are beautiful at least! read more

Just did eyebrows wax there yesterday, did not like how they did it and people over there are rude talk another language makes you feel so uncomfortable!! ask you for tips ! One of the worse nail shop I have ever been to,Never go back !! read more

The lack of customer service here is awful! My 71yr old mother went in for a manicure and not one employee spoke to her! They all talked amongst themselves. Very, very rude older lady in there. The prices are outraged! read more

This is by FAR my favorite place to get my nails done. The ladies in here remember you and even things about you. They are so sweet and love to have a good time with you while you get your nails done. And they do their job so well. Every time I am thoroughly impressed. They do my nails and I feel renewed. Great prices, amazing service, and beautiful work. Love them read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

Never I repeat never go here. They charge over 90$ for a basic full set. They lack customer service skills and the ability to tell you the right amount. I don't know how a company can quote you one price but charge you another. Big mistake going here. You won't be greeted and they care more about facetiming their boyfriend's talking about money. read more

This is my first time and I am impressed! The gentleman that did my pedi took his time and made sure all the details were taken care of appropriately. He even checked to see if my shoes would be okay to wear after I was finished. Who does that? I will be coming back to this place and anyone that is close to Surprise should check them out. Prices are reasonable too. read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

Second time here..Looks like the shop is under new management. The new manager Le was so nice and friendly. She did a pretty good job on my nails as well..Got lots of complements everywhere I go. I will definitely go back read more

Desert Palm Nail Salon - Nail Salons Near Me - Surprise, Arizona

They did a good job on my nails, but charged me almost double to have gel polish. I didn't want gel polish, I picked from what they gave me. When I asked why they didn't give me an option or mention an up charge they said they assumed I wanted gel. Very deceiving, I'll try another place next time. read more

Unfortunately we wont be back. A few of us went to get pedicures wich were done pretty good but the service sucked!. They were not friendly, didnt talk to us at all, they barely smiled. The atmosphere was very boring and when other customers came in to see about openings the workers were unfriendly. read more

It's been a long time since I have had my nails done; mostly because I have had a hard time finding a good nail salon. My daughter needed a couple nails fixed and a color change, and I really wanted nails. We took a chance on Desert Palm. I am so glad we did! Their customer service and attention to detail can't be beat! We will definitely be return customers! read more

Desert Palm Nail Salon - A perfect white-tipped full set! - Nail Salons Near Me - Surprise, Arizona

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I love this nail salon. It is definitely my go to salon now. Le does an amazing job and the two people that did my family's manicures also did amazing. I always call for an appointment and get seated within 5-7 minutes but I've seen walk ins have to wait. Love their gel too, so far no cracks or issues after two fi read more

Had family visiting from Florida and we decided to get a pedicure,super service,very friendly,owners are super nice,felt like a million bucks afterwards! read more

Desert Palm Nail Salon - Awkward , they made us pose there, and yes were family!!!! - Nail Salons Near Me - Surprise, Arizona

They are always so nice when I come in and don't have an appointment. I am able to get in really fast and they make sure you are happy with what you got. Definitely my favorite place to go because they are nice and their prices are super affordable. read more

Went there for the first time because they are in my neighborhood give business to the small. Well thinking they would go out of there way to make me feel comfortable specially a new customer. They didn't do anything spectacular. The tech was giving me a ped. She didn't soak my feet for no more then 1minute it was crowded so wasn't like they to hurry up. Never had a chance to relax. Then when she was trimming my nail she was not going short enough. I ask her if she can trim it shorter she said that there is skin underneath the nail so another words she didn't trim too short. So she didn't clean under the nails barely trim the top leaving their very unsatisfied. A week later went to another salon and they trimmed it and there was no skin under there they just had to clean it. Will never go back there so much for helping small businesses. Do not recommend this place . Lazy read more