1. Desert Parking

    1. Desert Parking

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    Phoenix, AZ

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    Desert Parking

    1.0 (4 reviews)
    Closed 9:00 am - 10:00 pm

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    Response time

    5 hours

    Response rate

    100%

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    8 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    Epic Valet

    Epic Valet

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    I've worked with a lot of valets in the Valley, and Epic Valet is by far the best of the best…read more From service and quality to accountability and the personalities of the team, everything is top-tier. The team is incredibly professional, well-organized, and clearly takes pride in what they do. As a business owner with over 100 employees, I understand what it takes to run a smooth operation. It's not easy, and it requires strong leadership to build the kind of culture Fiona has created. Excellent work all around. Keep it up. I'll be using you guys for years to come.

    I valet parked my 2024 Porsche 911 at Jing in Scottsdale on May 7, 2026. When I came out after…read moredinner, the valet informed me my car had been hit by another driver who fled the scene. Here is what I learned afterward: the Epic Valet employee could not drive a manual transmission, so instead of parking my car in a proper space, they left it in the fire lane, where no other vehicles were parked. That is where it was sitting when it got hit. This is documented on Epic Valet's own incident report. Initially, Epic Valet was helpful. They asked me for a repair estimate, referred me to a body shop, and offered a loaner vehicle. But once the other driver was identified, they completely reversed course and refused to pay anything. The shop they had referred me to, by the way, had a 2 out of 5 star rating, for a $200,000 car. I spoke directly with the owner, JC. Despite his company's employee leaving my car in a fire lane because they couldn't drive it, he does not believe Epic Valet bears any responsibility for what happened to a vehicle in their care and custody. His position is that it's entirely the other driver's problem, even though his employee's decision is what left my car exposed in the first place. I was left thousands of dollars out of pocket for repairs to a brand new car that I handed to them in perfect condition. A valet company has one job: park your car safely. If they can't drive your car, they should tell you, not leave it in a fire lane and hope for the best. And if something goes wrong while your car is in their possession, they should stand behind their service. Epic Valet did neither. If you drive a manual or a high-value vehicle, think very carefully before handing Epic Valet your keys.

    PHX Valet Powered By Freedompark

    PHX Valet Powered By Freedompark

    (7 reviews)

    Wanted to reserve parking at PHX but the airport website wasn't showing any available parking in…read moreterminal 3 for the dates I needed. I called them and Jesse happily took care of my reservation over the phone. He was a joy to talk to. He seemed to really love his job and the customer. Outstanding service!! Thought maybe I time travelled back to the 1980's. Thanks again, Jesse.

    I recognize that the service will come with a premium price but the execution truly lacked. The…read moretext messaging is a nice add to ensure your car is ready upon arrival and when I exited my car was sitting near the stand. Unfortunately, the person who would provide my keys was away. I stood for some time while he was moving cars. When he arrived he was relatively friendly and took my payment. He handed me a ticket that was supposed to allow me to exit. That ticket did not work and I attempted to call customer service via the ticketing machine. That rang for an extended period and when the person answered the clarity of the message was nonexistent. Fortunately, a leader was assisting another customer and came over to inquire as to what the issue was. I explained I was given a ticket to exit that was not working. He explained the ticket I was given was from another parking area they must have parked my vehicle. He explained the ticket was not an exit ticket. So after sitting for an extended period, the bar was raised and I was able to exit. A service designed to save time and provide convenience proved to be lacking. Not worth the cost.

    Desert Parking - valetservices - Updated July 2026

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