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Luxury Valet & Shuttle

5.0 (3 reviews)
Open Open 24 hours

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Response quality

Excellent

Response time

10 minutes

Services - Luxury Valet & Shuttle

Valet services

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2 years ago

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Epic Valet

Epic Valet

(48 reviews)

I've worked with a lot of valets in the Valley, and Epic Valet is by far the best of the best…read more From service and quality to accountability and the personalities of the team, everything is top-tier. The team is incredibly professional, well-organized, and clearly takes pride in what they do. As a business owner with over 100 employees, I understand what it takes to run a smooth operation. It's not easy, and it requires strong leadership to build the kind of culture Fiona has created. Excellent work all around. Keep it up. I'll be using you guys for years to come.

I valet parked my 2024 Porsche 911 at Jing in Scottsdale on May 7, 2026. When I came out after…read moredinner, the valet informed me my car had been hit by another driver who fled the scene. Here is what I learned afterward: the Epic Valet employee could not drive a manual transmission, so instead of parking my car in a proper space, they left it in the fire lane, where no other vehicles were parked. That is where it was sitting when it got hit. This is documented on Epic Valet's own incident report. Initially, Epic Valet was helpful. They asked me for a repair estimate, referred me to a body shop, and offered a loaner vehicle. But once the other driver was identified, they completely reversed course and refused to pay anything. The shop they had referred me to, by the way, had a 2 out of 5 star rating, for a $200,000 car. I spoke directly with the owner, JC. Despite his company's employee leaving my car in a fire lane because they couldn't drive it, he does not believe Epic Valet bears any responsibility for what happened to a vehicle in their care and custody. His position is that it's entirely the other driver's problem, even though his employee's decision is what left my car exposed in the first place. I was left thousands of dollars out of pocket for repairs to a brand new car that I handed to them in perfect condition. A valet company has one job: park your car safely. If they can't drive your car, they should tell you, not leave it in a fire lane and hope for the best. And if something goes wrong while your car is in their possession, they should stand behind their service. Epic Valet did neither. If you drive a manual or a high-value vehicle, think very carefully before handing Epic Valet your keys.

Luxury Valet & Shuttle - valetservices - Updated July 2026

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