I'm usually pretty skeptical of dental offices because of my past experiences, but this was honestly a really positive one. I saw Dr. Grant for a wisdom tooth extraction. From the start, the office staff was very transparent about pricing and what my insurance would cover. They were able to give me estimates for both having the procedure with anesthesia and without, so I knew what my out-of-pocket cost would be before scheduling. I really appreciated that instead of wondering what the final bill would look like months later. Once I paid my portion, I was able to schedule my surgery right away. Dr. Grant had great availability, and I was even able to have my extraction the very next day after my consultation, which was super convenient. The procedure itself was quick, and I was sent home with clear post-op instructions and the appropriate medications. Overall, my recovery has been very smooth, and I had a great experience with Dr. Grant and his team. If you're feeling nervous about getting your wisdom teeth removed and the transparent pricing, I'd definitely recommend them. If anything goes wrong with billing, then I will update this review but for now it has been good. read more

Back of house is great. The staff are attentive. My procedure was handled with care. I came for three extra extractions and an implant. Then the greed sets in. They want to sit here and point fingers back-and-forth between insurance and what they should be charging. They demand a huge payment upfront and then come crawling back for more when you don't get everything you want out of the insurance company well, maybe that means that your prices are out of control. Now I've been sent to collections even after being promised by the office manager that no additional charges would be sent. She lied. My advice steer clear do your shopping go somewhere else. Don't pay for their overly opulent excess. read more

The care was excellent. All the staff were very personable and knowledgeable as to dental procedures. Dr. Grant was great... he put me under anesthesia for a short time while he extracted my tooth! I had very little pain after surgery. He even called me the next day to check on how I was doing!!! I highly recommend this dental surgical office!!! read more

The office is great! Dr. Grant was very good and he worked with me to create a treatment plan tailored for my family members. My family members actually had to have two procedures done, and they were nothing short of fantastic both times. read more

Excellent!!! I can't say enough. Best experience no pain and quick recovery. Had Root removal from a pulled tooth. got me in quick. I will go here for all my needs in the future. AAAAA+++++ read more

I was referred to Dr. Grant by my dentist Dr. Baker to get an emergency tooth extraction and bone graft. Both Dr. Grant and his entire office are wonderful, they show a level of care for their patients from insurance purposes to scheduling to dental hygienist and assitants. Dr. Grant has incredible bed side manner and performed my procedure with grace, ease and diligence I was in and out for my procedure within an hour, and he was able to get me scheduled right away. I cannot say enough good things about him and the office as a whole. read more

Had all 4 of my wisdom teeth removed. I was in and out in 90ish minutes. Everyone I interacted with was pleasant and continually asked if I had any questions. I didn't have any pain in the week after-only minimal discomfort. I appreciated the call in the afternoon to check how I was doing. read more

Dentist/surgery visit was good. Front office extremely noisy with all the laughing and carrying on.

Needed to get my wisdom teeth out at 25 and they were heavily impacted. The surgery went super well and way smoother than I expected. Was all healed and better in a week. read more

Amazing service! I came in with an emergency as a new patient and they were able to get me in right away. I was referred by my dentist, had an easy check in process, the front desk girls and full staff were all very sweet and informative. I saw Dr. Grant for a tooth pull under local anesthesia which I was very nervous about. He listened to my concerns and halfway through the surgery, the pressure was a bit too painful under local anesthesia and he suggested general anesthesia was the way to go. Moments later I was all finished and out the door. You can tell they care about their patients and their experience. 10/10 read more

I had Dr. Hansen removed my four wisdom teeth last year and everything turned out great no pain and no black eyes. The staff is the friendliest I have ever been associated with highly recommended for any surgical oral needs you need today I was in and they took x-rays to put an implant and again the staff even the ones that wouldn't working with me greeted me in the hallway and high. How are you doing? I'm not used to this anymore in this day and age very enjoyable. read more

I was referred here for an emergency extraction , thought I was being taken care of until, the out of pocket charge for anesthesia was obscene but in my case necessary. Sr Hansen suggested the tooth next to it was accessed as well, so I signed the consent to remove that tooth as well. Then I wake up and is informed he only took the 1 tooth. He said it would be ok even though it hurt me too, I was very upset, went a year later for implant consult as the bone graph would nee. Time to heal, for 1 implant I was quoted close to 10,000! Obviously I couldn't afford that and that didn't even include the crown and abutment, I'd have to see another dentist elsewhere for that! Well, yesterday I had to have another emergency extraction, the tooth we-agreed to pull that he didn't! The staff at front desk wasn't kind at all, very rude, so yes I was rude back ! This office is overpriced, not caring and in my case didn't follow thru with what was agreed upon!! Do Not recommend this office!! read more

Although this oral surgeon may be competent, I find his practice to be unethical and with no real integrity. Their bottom line is not the well-being of the patient, but on their own bottomline and whatever makes their lives easier. I went in for a growth removal from my tongue, which was then biopsied. They sent the sample to a lab that was not in network for my insurance WITHOUT TELLING ME. So, I received a "surprising" and rather large bill from the lab Dr. Donovan's practice "always sends samples to." Their office representative continued to explain that "we don't research the insurance coverages...." What????? Here is a clear example of not really caring about the needs of the patient. But, in addition, the "No Surprises Act" that was recently passed by Congress, is supposed to prevent just such "SURPRISES." My recommendation, if you care about your own money, AVOID this practice. Find one that has integrity, ethics, and an attitude of actually caring about their patients. But, if this happened to you, don't just accept this nonsense. It is against the law. Take it to the AZ Attorney General's office. Call your senators and representative in Congress. Don't let them intimidate you. read more

It's been over 10 years since I have had this high level of patient care and fabulous front office customer service. I drove from north Phoenix to Queen Creek, AZ to have my tooth extracted today. It was well worth it. This was the best experience that I've had with a dental office. First off, the office was so clean and fresh. When I went into the front door, the environment automatically made me feel comfortable and safe. The doctor was very understanding and explained in detail why I should and should not do certain procedures. He made me feel comfortable and confident that I was in the best care. I explained to the front desk my fears and why it's been difficult finding a dental provider and the next thing I know she provided me some recommendations for a general dentist. Then they took measures to ensure that insurance covers the majority of the costs. I had no idea I needed a referral but she saved me the heart ache of dealing with the insurance. Do you ever ask yourself what happened to the one owner "mom and pop" dental offices? Well, I ask the question regularly because the corporatized dental offices have lost the "CARE" in customer care. If you need an oral surgeon please go to Desert Valley Oral Surgery office. You can tell them I told you about how wonderful they are. I'm smiling right after my tooth extraction about 4 hrs ago. The entire experience was exceptional. There was NOT one thing that I could say needs improvement. I wish they were a general dentistry office read more

Desert Valley Oral Surgery - BIG kool-aid smile less than 4 hrs after my back tooth was pulled. - Oral Surgeons Near Me - Gilbert, Arizona

Dr. Hansen is money hungry quoted a price of $225000 for all on 4 and then tried to charge me another $13000 for implants and extractions and everything that was included in the all on 4 price. Also, his business manager, Niva Frank clearly knows nothing about how you submit insurance claims and does not know what codes to use. And Dr. Hansen lied you me saying he did not charge me for a sinus lift but it was on the bill. And Dr Hansen told me that all insurance companies lie to its policy holders telling them that they will cover a procedure then they don't pay. Well, that is because Niva doesn't know how to donit. And I am not the only one who has had this problem with them. Stay away from them. Not trustworthy. read more

Wonderful staff, very pleased with our experience. Dr. Was very pleasant, straight to the point and explained everything thoroughly. Such great experience with consult and surgery for my son- I've also scheduled an appointment for myself. Highly recommend this office. I requested letter, itemized receipt etc and everything was taken care of in the moment. My sons consult was scheduled at the end of the day and by the time we were done with our appointment, office was closed and these ladies did not rush us out, they scheduled his procedure right there in there, send his rx request to pharmacy. Usually, you feel rushed or staff is ready to head out the door by end of day ( which it's understandable) but these ladies made us feel Comfortable, and even got my kid to smile. From the minute you set foot in there it's a great experience. Thank you for such great customer service and keep up the outstanding work ! read more

To be honest, I never should have had to see the good doctor if I wasn't not in so much pain and discomfort from a toothache. My teeth and gums disagreed, Dr Hansen has been hands on, providing high end service to his patients, like myself. He pulled three teeth for me in a simple extraction, 2 weeks later I had another wisdom tooth that had needed pulling, working with my dentist, Dr. Hansen has been very fair with his costs, his team of nurses, and office staff are very nice and understanding. I drive 30 mins each way to see Dr Hansen and its worth every penny. For a pain free experience and a job done right the first time, look no further than Dr. Hansen. read more

Great place to get your wisdom teeth done. Dr. Henson was very understanding about my situation. Staff professional

Dr. Hansen and staff are very communicative, helpful and caring; I am very happy with my experiences! I've had a biopsy and bone graft, and plan to return for an implant and wisdom tooth removal. I traveled from North Glendale to have Dr.Hansen as my surgeon based on many great reviews from a personal friend. Highly recommend. read more

They did a good job on my extraction, practically pain free. No wait in the office, and saw me the same week. I would highly recommend.

I had my wisdom teeth extracted yesterday and not only is the staff top notch and super friendly and helpful, but Dr. Hansen is amazing. The procedure was fast and he was able to sedate me so I felt nothing & I feel great today. I know it's not normal to have such a low pain level but so thankful I do. Highly recommend for your oral surgery needs! read more

I have nothing but good things to say about Dr. Hansen, the staff and the office in general. I went in for a torus palatinus consultation. Dr. Hansen explained why it should be removed in my case. He was very thorough from explaining the procedure to follow up visits. While I hope I will never need an oral surgeon again, if I do....I will definitely choose Desert Valley Oral Surgery. read more

Please note that this review is based ONLY on calling them one time to get information. Many decades ago when starting out in the work place, I was told that the Receptionist (which was me) represents the whole company. It's the first person a customer interacts with. I have found this to be true. It's a reflection upon the quality of the business. Because if the management is not pro-active in caring about the person in the front lines, I'm willing to bet the rest of the company is not good either. Today I called to get some information. I wanted to know what types of procedures an oral surgeon does to help someone with TMJ. She explained that everyone is on a case by case basis. Which, I of course know is true. I asked again about the possible options he has to treat a patient with TMJ, keeping in mind that everyone is different. She just repeated the same thing over again. I asked if there was anyone there who could tell me and she assured me that they would just tell me the same thing. BINGO: bright red flag! Then she offered to make an appointment for me. This tells me that it's one of those offices that is just money hungry. read more

I had a great experience during my oral surgery, this was my first time going to this place, and I wouldn't regret going, although it was my first time getting surgery, the pain wasn't awful and the prescriptions helped a lot, at first I was nervous but the aftermath wasn't all that bad, if you are wondering what I got done, was a exposing bond. But moral of the story I would recommend going! read more

Found Dr. Donovan Hanson from extensively researching oral surgeons online. I've lived in Arizona a year, so I didn't have anyone to refer me. I saw he had 5 stars and took the chance. I'm so glad I did. The office staff are welcoming, professional and kind. The Dr. Did not keep me waiting, came in and explained everything to me. I had 1 impacted wisdom tooth left (had my other 3 out in my 20s, but got dry sockets and decided to wait on my last one) Had my tooth removed yesterday and Dr. Hansen helped me after hours with some discomfort I had. He went out of his way. Its been 24 hours and im just doing ibuprofen for minor pain. I also paid cash, and they were significantly less expensive than the others I called. I will always recommend them to everyone. Such a great office! read more

Dr. Hansen has done several surgeries for our family and always does an amazing job! It's clear he does quality work and we never have had had any problems afterward. read more

Im a little late writing this review but I just remembered and think it's important to let everyone know how fantastic Dr. Hansen is. I came in to get my wisdom teeth pulled about a year ago and the staff at the front desk were very friendly and professional. Dr.Hansen made me feel very comfortable and less anxious about the procedure. All my friends had been telling me how painful it is the following few days after getting their wisdom teeth pulled, however, I felt NO pain. I took off 3 days off work for no reason! Threw away the pain pills because I never needed them. I don't know how Dr. Hansen did it but he's amazing. read more

Dr. Hansen and his staff at Desert Valley Oral Surgery far exceeded my expectations! I was referred to his practice to extract my wisdom teeth and was so nervous to say the least. The moment I entered the lobby I felt reassurance. From the cleanliness of the facility, to being greeted with a warm smile as I checked in, to the genuine care when I came out of the procedure; the whole experience start to finish was the best I could hope for when going through something as daunting as getting four teeth removed at once. But the part I appreciated most was Dr. Hansen's thorough explanation of what to expect. He answered all of my questions with such kindness and instilled so much confidence through his knowledgeable explanations that I knew I was in good hands! Thank you so much Dr. Hansen and staff for making this experience as easy and painless as possible! read more

Very disappointed in the office of Donavan R. Hansen, Desert Valley Oral Surgery. I was referred to them on an emergency basis after discovering that I had a cyst growing in an root canal and it was becoming very painful. They told me they took my insurance and even gave me an explanation of coding and what I would need to pay. I even gave them a copy of my insurance benefits /Patient Charge schedule, prior to my procedure. I was under the impression everything was covered at least 70% or more per my benefits. Long story short, while the office used the correct code per the American Dental Association, they did not ensure it matched up with my personal insurance benefits and patient charge schedule. I went through two painful appeals before understanding this. All along Dr. Hansen's office telling me it was the insurance company not paying. When if they had used my Insurance pt. charge schedule, they would have seen that the procedures they were wanting to do were not covered. Nor is the Implant I was suppose to get that once again, they told me I was covered. To top it all off. I still have numbness in the lower area of my jaw where the mandibular nerve was scraped in removing the cyst. It's been 6 months now and I am still numb. The business manager and I came to an financial agreement after, arguing my point and them still denying they did not charge according to my personal insurance benefits and patient charge schedule. Such a disappointment! I feel like this office manager and the Provider have little Character and Integrity as they would take no responsibility for this. Only to tell me ( The office Manager) didn't want to be audited because of all the appeals I was putting out. I was also told that they would probably no longer take my Insurance into 2022 as they had such hassles with the insurance paying... No wonder, if they are not charging correctly against the patients dental benefits and patient charge schedule. The insurance has every right not to pay! So I am SOL for my implant as the insurance denied it, as it was never an option on my pt. charge schedule, unlike what I was told at Desert Valley Oral Surgery. I went onto my Cigna portal to leave a review there and they have already removed their names for taking this Insurance. Its horrible that they are doing wrong by their patients/ clients and not accepting responsibility for their actions and error. I give the only 1 star and that is for their receptionist, O., the only bright light out of the whole office. She was empathetic to my situation and held out hope for me. She was friendly and positive! To the rest of the office, it was a very disappointing experience. I do not recommend! read more

GREAT TEAM AND GREAT DR! I had all 4 of my wisdom teeth extracted by Dr. Hanson. He explained before the surgery that it would not be an easy one as the roots of one of my wisdom teeth grew around a nerve. He did an amazing job and didn't damage the nerve. I am less than a week post op and already feeling great. His office staff is very friendly and helped answer all questions I had before and after the surgery. I was a little surprised they didn't have a "triage" line but he does give you his information in case you have any issues and need to get ahold of him after hours. I would definitely recommend Dr Hanson! read more

After visiting the endodontist about a tooth that was giving me a lot of pain it was determined the tooth had cracked and would need extraction and referred me to an oral surgeon. This was on a Wednesday and all the oral surgeons I kept calling would not see me until the following week. There was no way I was going to wait five or more days to get this tooth out and was most grateful when Dr. Hansen was able to get me in that same Wednesday and after confirming with his own X-ray it was a bad tooth was able to perform the extraction on the same day. Just glad it's over with and after a few days I was back to normal. Cheers to Desert Valley!!! read more

I absolutely would recommend this place! I came in after being in pain for a week and seeing multiple dentists/surgeons. They had no problem helping me the same day and prices were very affordable. The staff was wonderful, they make you feel at ease. read more

I had all four wisdom teeth removed earlier this summer by Dr. Hansen and had a wonderful experience. I have had poor experiences with previous dentists and now have some fear of visiting the dentist. Dr. Hansen did a great job at calming my nerves and made my wisdom teeth removal a smooth and great experience. I had no pain after the surgery, just some soreness, and my healing process was without issues. The office staff were extremely friendly and provided great customer service. Thank you Desert Valley for a great wisdom teeth removal! read more

Great experience. They took me in for an emergency to get my wisdom tooth pulled. Doctor Hansen and his assistants made everything comfortable. Clean environment and very affordable. I will definitely be back for all my teeth problems! Thank you! read more

I was sent to Dr. Hansen by my dentist because he was an in network option. When I had my service, I was billed and paid the amount that day. 2 months later I received a bill for an out of network specimen that was sent over. My insurance said that their office could have chosen atleast 3 close by options, but instead of bothering to check, they billed it to an out of network office that looked at the specimen. My insurance also said that not only should they have researched who was in network, they should also tell you if they will be working with someone out of your networks coverage. Either him or his office staff is very dishonest as this mistake or act of laziness will now cost me 216 dollars. read more

This review is for Brett Barlow who is a surgeon out of this office. My wife had to have two teeth extracted and our normal office had to refer us to this surgeon. While nice, this individual seems to have a problem with attention to detail. Not only were pieces of teeth left, cutting my wife's tongue, he had also cut too far and caused additional damage that will require more surgery to fix. Stay away! read more

My son had all 4 wisdom teeth removed recently. The office staff was very welcoming and Dr Hansen was amazing. He explained everything before his appt and made my son feel at ease and it turned out to be a very smooth procedure. We would recommend this office to anyone who may have heard how bad it is to have wisdom teeth removed. Emaculate office and outstanding Dr and staff! read more

I had a problem with an old wisdom tooth and had a bad experience with another dentist in town, so I wanted to find a highly recommended oral surgeon to have a look at my problem. I made an appointment to see Dr. Donovan Hansen after reading online reviews. His office staff is very friendly and the office seems to have all the latest diagnostic equipment (his dental X-ray equipment is really cool)! Dr. Hansen is both very professional and yet personable in his demeanor. After reviewing my X-rays and a quick, but thorough exam of my teeth; confirmed my suspicion that my tooth needed to be removed. His office staff worked quickly to get a total estimate of what the charges would be (including the office visit consultation and X-rays) and then offered to take care of the problem immediately - which I took advantage of. Dr. Hansen gave me instructions on what I would need to do to take care of myself after the procedure and then made sure that I was comfortable and properly numb. He then proceeded to remove the offending tooth in what was only perhaps less than 2 minutes. Everything went so very smoothly and quickly. I highly recommend Dr. Hansen for anyone that has a need for oral surgery. Thanks Dr. Hansen (and staff)!! T. DiLella Mesa, AZ. read more

Started to have a wisdom tooth extracted at another dental office but the dentist couldn't get it out so they started looking for an oral surgeon to do it. Desert Valley took me in at the end of the day on a Friday before labor day. Dr Hansen was very professional, he gave me some options, then explained to me what would happen. Then they put me to sleep and knocked out all 4. I woke up with no pain. I took what they prescribed and haven't had any significant pain yet. He even called to check on me. Great Place. Great staff as well, very friendly which helped a lot because I was very nervous walking in. read more

My visit here in February 2016, was due to an emergency. My wisdom tooth was pulled by dentist - Dr. Abe Miller of Comfort Dental in Mesa. He did a good job but I would not stop bleeding during then night. Dr. Miller suggested and recommended that I go to see Dr. Donovan Hansen. Dr. Hansen was very cordial and let me know that the main reason why the bleeding would not stop was due to my chronic high blood pressure. He did a great job in providing stiches. Although this was quite painful, his attentiveness, his generosity and that of his staff was appreciated. This is why they have high marks. I would definitely recommend them. read more