The Customer Service was amazing like Always. This time. They gave me a custom. B dazzled banana, chocolate Matcha coffee, which is to die for you. Have to come and try. The place is a diamond in the roof on 23rd St. they have a lot of local business is here the street parking the ambience. It's really Homie. It's in the wall. They have been here for over 12 years. Locally own small business. Come support and have one of the best drinks. You will ever have. read more

Destenny's Ice Cream - Banana, chocolate macho, custom extra extra large drink I must try - Ice Cream & Frozen Yogurt Near Me - Richmond, California

I've been on a support local business kick and after reading about Destenny's in a couple of local write ups, I kept her in mind. I was contemplating a sundae. I'm currently boycotting that national pink and brown chain with the number of flavors for some extraordinarily rude service in the neighboring town. I had currently supported a local ice cream shop over in El Portal and was satisfied. I didn't want to go that far so I remembered Destenny's which is near where I live. Quaint small shop. Kudos for re-imagining a small space for a local business. Not many flavors but a good quality product in Mitchell's. The lady was very nice in making my split. She went out of her way to accommodate my need to transport my split in a container. My only issue is the split and a Red Bull came to $20 (plus apparently $1.50 for using a card). I didn't trip and immediately paid it. Now the split was awesome. But I got home and was like waiminute...$20?? The split from the other local place was $9 plus tax. The chain woulda been $7 plus. Was the split $15 and the Red Bull $5? Was the split $10 and the Red Bull $10. Ironically, I was contemplating going to Safeway and getting the fixings myself but ultimately decided naw, I don't need to spend that much, plus remember, we're supporting local. I got a loyalty card and I DID like the product. Maybe I'll try again and get a price point before I order read more

From after work pick me ups to satisfying my sweet tooth!! This will always be my place to go!! Best service I've ever gotten! Location maybe small but it's filled with lots of love!! I'm originally from SF and when I first saw that there was a place to get my favorite ice cream I couldn't pass up on it. I love taking my parents to get their favorite flavors of ice cream without having to go far!! They have an amazing selection of treats from amazing drinks, to dessert like candied grapes and pineapples, mini pancakes, Dubai strawberries and ice cream hands down they have it all!! Will always continue to take my friends and family members to try the deliciousness that this shop has to offer!!! read more

Destenny's Ice Cream - Dubai Strawberries!!! - Ice Cream & Frozen Yogurt Near Me - Richmond, California

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Always come here for some good sweet treats. I always get the Classic Mangonada and my wife gets 1 scoop of Cookies and Cream and 1 Scoop of Strawberry. They have Mitchell's Ice Cream which is the best ice cream period. Saves me a trip from going into SF. The price is what it is! As a business owner I understand and you have to charge enough to stay in business! Quality over quantity. Nice little shop run by a nice person and she is a young entrepreneur. I support local! read more

I heard good things about this shop and decided to make a little trip to check out the hype. I was not disappointed, esp w the mango shaved ice! Everybody was friendly and welcoming and although I don't eat ice cream a lot, definitely will be returning!! 10/10 recommend! read more

Sooo Yummy amazing service you got to try it!! Great drinks and sweets and the staff was great. Clean store and all around good vibes. read more

Small hole-in-the-wall spot--definitely check hours before going! Glad we finally made it in. My daughter loved her Hello Kitty pancakes, my son had ice cream with gummies, and my other kid was obsessed with the viral Korean peach ice cream. Not a ton of flavors, but they carry Mitchell's, which is great. Prices are a bit high, and when we went, the owner was the only one working, so service was on the slower side and not very engaging. They also no longer have the viral Labubu drinks. read more

Destenny's Ice Cream - Hello kitty pancakes - Ice Cream & Frozen Yogurt Near Me - Richmond, California

So nice ice cream was great customer service was also great I finished the ice cream in like 5 minutes and I don't even like ice cream that much she subscribed to my channel (YouTube) benjidoestuff icon is a bunny not cat :) atmosphere was nice and decorative it was a little small in Graham for me and my family of six but it was worth it I love the hello kitty decorations, and the ambience was great I could go on read more

If you're in the Richmond area and craving something sweet, Destenny's Ice Cream is definitely the place to go! This spot is a hidden gem with so many delicious options. The ice cream is amazing, and they also have unique treats like mangonadas, crepes, my personal favorite out of all of the treats they offer, and other desserts. The portions are generous and everything tastes super fresh. You can tell they put a lot of care into what they make. On top of that, the customer service is always friendly and welcoming, which makes the experience even better. It's a great place to stop by with friends, family, or even just to treat yourself after a long day. If you haven't tried Destenny's Ice Cream yet, I highly recommend checking it out. You won't be disappointed! read more

I tried matcha drink before but this one is the best I ever had I recommend this place best in the bay read more

Destenny's Ice Cream - I tried matcha drink before but this one is the best I ever had I recommend this place best in the rich - Ice Cream & Frozen Yogurt Near Me - Richmond, California

just so good and just so nice and knows a good refresher to make love each one . Also love the dubi chocolate read more

Destenny's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Richmond, California

Everything is so good. I 100% recommend. Everyone is so nice and the drinks and food is amazing. read more

Destenny's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Richmond, California

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The owner was very nice and professional. She took the time to explain some products I was interested in. Very cute packaging, fair prices and a variety of sugary snacks. Will definitely go back to support a small business. read more

No Good, TikTok scam. Workers were rude and annoyed with customers. Not a welcoming environment. I wouldn't wanna eat here again.

Came all the way from Modesto to try this good looking ice cream place I found on yelp. After arriving I couldn't find parking on this busy street. Finally after getting inside it was very crammed but I was excited about ice cream. I tried to order but owners were busy on the phone. After finally ordering it wasn't all that good and I had a long drive home read more

Food is great, service great, and overall friendly environment. Would recommend to everyone

I've been seeing the place on TikTok and decided to try it out The owner is really nice good customer service and drinks are super good

Went to this place because she preaches god in bio but she was very from it, me and my girl just wanted some ice cream but she was very rude and decided to turn away last minute. She was on her phone and didn't wash her hands to serve us so we knew we had to leave. read more

Didn't really enjoy what they had to offer & the vibes were off. I should have just went to cold stone.

I've been to Portumex several times simply because they make a very solid menudo, and I don't have to wait for the weekend to get it. On one such hopeful occasion, I was dismayed to find Portumex closed. Instead of roaming 23rd Street in a futile attempt to find back-up menudo, I sauntered next door to this compact and rather packed ice cream shop. I was thrilled to discover they serve Mangonada. Less thrilling was the $9.75 price tag, but the quality of the ingredients and their assembly made it more justifiable (photo: https://bit.ly/3ThEntQ). It was clear the proprietor took great pride in her shop, and it made me want to return. The truth is I can never have enough mangonada and menudo. MANGONADA - 4 stars...a fine creation in a smaller cup AMBIANCE - 3.5 stars...clean and quite jam packed SERVICE - 4.5 stars...a more thoughtful presentation than others provide TOTAL - 4 stars...mangonada on my mind RELATED - Exploring Richmond? Here's a collection of places I've visited and reviewed: http://bit.ly/2VyCP18 read more

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I came across this small business. I ordered Dubai chocolate strawberries and candy grapes. They were amazing and delicious. The customer service was on point, friendly and at a fast pace. Highly recommend trying Destennys Ice Cream you won't regret it. It's very clean and the owner loves what she does!!! She has a variety of redbull drinks and amazing flavor combinations!! Including ice cream and other fruit snacks!!! You taste the difference; home made pistachio cream taste unique not like the ones I have tried before. And the candy grapes are fresh and crunchy, including the pineapple and the plum!!! read more

Unfortunately, since I live near this business, I decided to support it, but when I got there, the workers were too distracted to even notice I was there when they finally did, they gave me lots of attitude for even helping me as if I disturbed them. When she finally gave me my ice cream she handed it with lack of care as if she wanted to drop it towards me. Will not be returning. read more

Best ice cream in the bayyy. The workers are very welcoming and super nice. Would for sure recommend!!

Me and some friends drove a few hours just to try this spot out. One of my friend's favorite treat was the hello kitty pancakes, I personally loved the mangonadas as the fruit was fresh. A huge plus was how friendly everyone was, definitely would come back in the future. 10/10 Must Try read more

I would recommend for new comers to use caution when coming to this place. When I set foot into the store I felt judged and was also treated unprofessionally. Lastly, the part that bugged me the most was being called out of my name. read more

I love coming to this place in Richmond. I enjoy the welcoming environment and the kindness of the employees working there. This is a amazing place to stop by if you have the munchies, looking for a new place to try sweet and snacks, and to stop by. There is a menu of various selections. I highly recommend coming here you get a loyalty card too the more stamps you get the closer you are to earn a surprise you'll just have to find out for yourself I hope you enjoy this spot as much as I do. I come here often for my tostilocos and my Dubai strawberries. read more

Destenny's Ice Cream - This photo contains Dubai strawberries on the left here and on the right is a delicious mangoneada. - Ice Cream & Frozen Yogurt Near Me - Richmond, California

Best customer service!! Destenny is so kind! I usually get the mangoneandas and I gotta say they are sooo good! I've gotten both shaved Ice w/ ice cream & all ice cream and it's sooo good! They make their own ice cream for it and it's sooooo good. Its a must. I've tried many of their items! Their candy wrapped with fruit roll ups, as well as their crepes, ice cream & tostilocos. All of their items are hella good & made with love. I definitely recommend if you are in the area and want a sweet treat! They are VERY welcoming. read more

Destenny's Ice Cream - candy wrapped with fruit roll ups & chamoy - Ice Cream & Frozen Yogurt Near Me - Richmond, California

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I love all the sweet treats. Her service is really good and fast. recommend her mini pancakes and her lemonade and her Dubai strawberries so good as well. read more

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The sweetest people you'll ever meet! We drove all the way from SF to try this place and it did not miss. We tried so much from the menu and they also gave us free red bull drinks. Such an amazing experience! Everything about this place was so cute with reasonable prices. Will definitely come back again. Worth the drive! read more

Destenny's Ice Cream - She added pistachio - Ice Cream & Frozen Yogurt Near Me - Richmond, California

I love coming here to get the hello kitty pancakes they are so good and cutesy. Not to mention the service provided at Destenny's shop is the best. Everything she sells is amazing I have nothing but good things to say about the items I've purchased here. Any snack or sweet treat that I'm craving I know I can come here and find it!! Definitely recommend to come here and try something new from her shop! read more

Destenny's Ice Cream - Hello kitty pancakes and frozen fruit snacks - Ice Cream & Frozen Yogurt Near Me - Richmond, California

I absolutely love this place !! Their snacks and treats are amazing and they are so nice when doing your order !! The wait time can be a little long if it's busy but let me say it's worth it because everything is so good !! The ambiance is very nice , it's a calm and friendly ice cream shop . read more

Destenny's Ice Cream - Rasberry&Coconut blended redbull!! - Ice Cream & Frozen Yogurt Near Me - Richmond, California

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I very much recommend this place!!! The service and everything is amazing the drinks are so gooddd! I love how sweet and nice the owners are. 10/10 recommend read more

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Saw this place on Tiktok and wanted to try it out... All I can say is that this place is an unprofessional establishment. Yelp said this place was open and the doors were locked and nobody was in the establishment. Save your money and your time. read more

Me and my friend drove all the way here from SAN FRANCISCO to try this place out. When we had got there the doors were locked and we had tried calling multiple times, no response. They had posted other peoples orders on instagram 5 minutes after we left and were talking about how they were open. This place is unprofessional I would save the gas and the drive. read more

Came all the way here and they are closed. What a disappointment. It's 8:00pm and it's says they close at 10pm. Update your hours and stop wasting people's time and gas. read more

This is the best shop that fills all my cravings and always has something new great service and family owned

I really hate to do this but I feel like I have to. I really believed in this business at first because they were so sweet and nice when me and my friend came there our first times and I thought why not support a local business ykno? I had ordered my birthday cake from them in advance. First red flag should've been me always chasing after her to confirm my order. I didn't think much of it because I know she could be busy.. but to be honest it got to a point where I wish she could've just let me know she couldn't do it so I could've ordered from someone else and plan ahead accordingly. I probably reached out to her 10 times and no I'm not exaggerating. She would reply and then I wouldn't hear from her for days to week. And then finally it was the day of my birthday and the day I pick up my cake. I'll post the inspo pic so you guys can see what it should look like. Second red flag is that I had to reach out to her again even 15-20 mins after the said pick up time. She let me know it was ready and so I asked for a picture since I was so excited and guys I was speechless.... please let me know if as a business owner yourself you would consider that as a sellable product to your customer (see pics) I asked her if she can fix the lettering and to be honest if she can fix the cake overall.. as you guys can see the lettering looks like a 3 year old did it and the bows look stained.. the cake also looks like it's about to melt the second you take it out of the box. The gold pearls looks yellow. The cake just looks like it was rushed.. It was such a mess. Mind you this was for my birthday and been looking forward to it! at the end I think she got offended because I asked her to fix the cake and pretty much told me no cake for you and sent me the refund. Also to add on, she was selling this cake for $150... didn't even accommodate me for a discount or to fix it. I was so stressed out because it was too late to order another cake somewhere else.. I'm so disappointed in this business. Hopefully you guys can avoid something like this to happen to you! read more

Super nice and very good snacks , the service is really great and felt very welcomed will definitely be going back :)

Soo many snacks to choose from! Everything is really yummy. My fave are the candy grapes and creamy redbulls

Terrible customer service!!! We walked in, and the girl was very rude and rolled her eyes when she saw my friend and I walk in (it was our first time here) and let's not even get started with the prices... they are ridiculous! It was a very disappointing experience. Some people just don't know how to be polite read more