I bring my German Shepherd to Heather once a quarter to get her undercoat taken care of and she…read moredoes such a fine job every single time. My dog has separation anxiety and does not like to be groomed but Heather is magical! She's usually booked out but you just gotta plan ahead! Pic: a tired puppy but she smells good.

Ginger looks fab, and Heather was extremely reasonably priced + scheduled me immediately in, for…read morethe day after we spoke. Will be returning to Heather for all our doggy grooming needs in PDX!

Brilliant. Albert is a master and my little Teddy has never looked better. Spends the time to do…read moreit right.

This hidden gem is worth the appointment. We have a large double doodle and 2 small shedless dogs…read more Nothing but amazing haircuts and kind words of "you need to brush your dog more" . My smaller dogs don't like being groomed except here...not even at my own home. Knowledgeable and willing to work around our schedules as well. He also has some high end grooming gear, things I'm jealous of having 3 dogs in constant need. The style is breed specific as well, other groomers generally have there "main cut" that they apply to all breeds, not here! . They also use a mild scent shampoo, we are particular about fragrance and their choice is mild and perfect.

Pixley has never looked so good after a grooming. Well done Martha! And I will also point out that…read morePix is way less stressed going to see her than his previous groomer.

First, we LOVE the groomers here. They are so engaged with and loving to our pup that he thinks he…read moreis going to his fun place when he goes for his grooming. And he always looks super fresh when they are done! Second, the store and the people who work in it are top- notch. Great product and great advice- and when they don't think they have the right thing, they tell you who does!

I've been bringing my little dog here for a few years & they've always been exceptional! Very nice,…read moreprofessional people who do an AMAZING job! He comes out looking beautiful, happy & wearing a cute little bandanna every time! We were on a waiting list & because he was so small, they welcomed us with open arms after only a weeks wait. Highly recommend! 5 stars!

I love this place with warm welcome from August and another lady sorry if i say wrong name maybe…read moreMegan. I went to many grooming but i'm not very satisfied with them but at Coats&Tails they made me happy. Thank you for your excellent service and great job for the grooming for my Cookie., the price is a little bit higher than others but i'm happy to pay plus a good tips too

For saying they treat fear aggressive dogs well, they did not even give my dog a chance. My dog is…read morea rescue, he has had some poor experiences at groomers, but when we lived in Vegas they never had an issue using a muzzle and getting a full groom. Here, we dropped him off and they returned him within 5 minutes. It was almost like they didn't even try. He was partially wet. I'm upset because their website is advertised as specializing in this kind of experience that makes dogs comfortable. And they treated my dog far from that.

I just picked up my 3lb dog from this establishment. I had asked for a bath and blow dry as she…read moredidn't need to be trimmed. The cost for this service was $80 + tip. I know she is challenging to groom because she is small and scared, so I'm willing to pay a bit more for grooming. But a bath for $92? That's just ridiculous. I recently moved to this neighborhood and wanted to support the local businesses. My dog has been to this groomer 3-4 times now, and the combination of the pricing and quality just isn't worth it. I'll drive across town to my previous groomer from now on.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

You can call and get a same day or next day appointment which is really nice. They are quick. I…read moreasked for a summer shave and didn't really give any other direction. The groomer kept his face and tail, fluffed them out which I really appreciated.

I was very disappointed with my dog's grooming experience. He went in for a haircut and bath, and…read morewhen we picked him up, we immediately noticed that one of his eyes was injured because he could barely open it. I can't say exactly what happened while he was there, but his eye was clearly not in that condition when we dropped him off. Also, my dog seemed extremely stressed and traumatized after the visit. It's heartbreaking to see your dog come home in that condition. I hope the business takes greater care in handling pets and is more transparent if an incident occurs during grooming.

I called for an apt and left a message. I received a quick return call and was able to schedule an…read moreapt for my yorkie for the next day. The drop off was easy and they said it could take up to 4 hours. I recieved a text about 3.5 hours later that my pup was done. Deidra came recommended by a friend and she did such a good job! My dog is usually clawing her way away from the groomer to get to me and this time she barely noticed I was there. That was a good sign that she had a better experience than normal. Diedra gave her the best body cut we have had and was able to do what has been fairly impossible in the past...she cut her nails all down really well!! The friend who recommended Diedra was a groomer and said "I trust her" and I can see why. We as owners do not know what goes on in the back, but fellow groomers do and that stamp of trust approval meant allot to this worried dog momma. I highly recommend Diedra and will be back! If you see this Diedra. Thank you for giving Gia and I a great grooming experience!

We love Mudpuppies! They recently refreshed the space so the prices went up a bit but they're…read moreawesome. I have a mastiff mix and she doesn't like her paws touched. However, she love's Elizabeth who gets the job done without making my pup scared to come back. I also love Elizabeth's attention to detail ie handling yeasty paws and rugged claws after a trip to the farm. We feel very lucky to have a good groomer after losing Darcy. Darcy got my pup comfortable in the space young but Elizabeth keeps her currently content. There are other groomers we've had do walk in nails which is a service we love! I do think most are good but you'll have to try for yourself. Tip: if you need a groom but can't get into Lombard, Vancouver sometimes has openings. Best smelling soap ever in Vancouver.

RE: my 4/21 Review: After a snafu regarding some…read moreinstructions I gave the groomer. I was upset and took it out on her. I wasn't clear about what I wanted and she made an assumption that wasn't right. To her great credit, she called me and apologized and offered to return my charge for the groom. This is a good business woman who took responsibility for her part of the mistake. Murphy and I apologize for or snap reaction.

Another great groom! We are so appreciative of the time and energy they give to our two pugs…read morebutters & river. Thanks so much to Shelley and staff! Christine

This is our second generation of dogs that have come to Townhouse for grooming and we can't imagine…read moregoing anywhere else! The staff is always super friendly and efficient and our pups always come home shiny, clean and HAPPY! The detailed notes in the Grooming Report Card provide an excellent summary of their visit so we know how things went and every single staff member we have interacted with has been so kind and observant and really care about the dogs' experience and welfare. Thank you, Townhouse!

Always a great experience for my Gabby with all her grooming and boarding needs. Highly recommend…read morefor people who love their doggies and want them loved when they have to go out of town and can't take them.