They came to clean our carpets when we first moved in. I noticed there were some spots still on the…read morecarpet. They came back out to clean them again as promised. I thought they would steam clean the spots but all they did was use a spray bottle and towel to try to touch up. Seemed very lazy way to me like they didn't want to drag out the equipment again. I also noticed the entry to the bedrooms did not come clean and nobody uses them. I will be trying somewhere else next time. Sorry

Great service, quick, professional, fair price! They got…read moreright back when we contacted and arrived right on schedule. Communication throughout was flawless and the tech did great work.

I needed a large area rug and 2 smaller runners cleaned. The concern I had with my largest wool rug…read morewas that it was in storage for 5 years and had yellowed a bit. Michael was super responsive, and when I explained my rug concerns, he asked questions, had a couple theories about it, and knew how to treat it while also being realistic about managing my expectations. He showed up as expected, super friendly guy, and went to work. I'm pleased with how my carpets turned out, my expectations were managed well, and would absolutely use him again!

Michael is very prompt and responds quickly. He is very kind and does his very best to provide you…read morewith good service!

I couldn't be more pleased with Fresh Start Carpet Care. Communication from the get go was…read moreexcellent. I left a message with the business and got a call back right away from the owner Zach Culley and got on their schedule. He contacted me the day of letting me know he was on his way arriving on time. Both he and his team member provided top of the line carpet care. I couldn't be more pleased with the outcome of my carpet and also Zach's professional and friendly demeanor. They will be my go to for carpet care needs going forward. Thank you Fresh Start Carpet Care.

On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

Had our carpets cleaned the other day and Evergreen Carpet Care did the most amazing job!…read moreEverything from scheduling to the time of service was so seamless and easy. And what a beautiful job they did and our carpets look amazing!!

This was my first carpet cleaning experience with any local company. After two years in our new…read morehouse (with little kids), our carpet desperately needed a cleaning. I called and asked about their special for two rooms and a hallway for $125. The gentleman on the phone told me that rooms larger than 200 square feet would cost more (I forgot the actual price) and any special treatments would cost additional as well. He helped me schedule a time for the following week. About 15 minutes before the scheduled time, I received a phone call letting me know that they would be arriving soon. I wasn't there but my partner was there and said everything went well. We opted for the basic cleaning and didn't expect all the stains to be removed (for example, some chalk paint in the hallway). The carpet looks much better! The invoice noted the stains that couldn't be removed and the traffic wear pattern in the hallway. We had reasonable expectations for what carpet cleaning could do and are satisfied with the entire experience. Would definitely hire again for future carpet cleaning needs.

Raphael came today Labor Day, on time as agreed with very short notice. They've done an Excellent…read morejob cleaning our nasty carpets in spite of too much stain/dirt accumulated on our floors. They've worked hard, honest people, and very respectable... we are pleased to say, Great Job and we will use their services again!!! Thank you so much Raphael and company.

I hired Five Step Carpet Care to clean my tile and carpets. I have a lot of tile. They did an…read moreincredible job. The whole process was very easy. The team was incredibly responsive, they showed up measured the square footage, talked me thru the process and I had a quote very quick. They worked around my schedule to clean the floors. They treated my home as if it was theirs. The floors are immaculate. The tile and grout look brand new. The carpets are so beautiful. I'm thrilled at the service and the price was more than fair. I highly recommend this company! What a pleasure. I'll hire them again!

Nick is an amazing person who selflessly has been out helping those affected by the flood,…read moreincluding us. We had a large amount of standing water in our back yard that was flooding our garage and he came out in the middle of the storm and the middle of the night to help us get the water pumped out. He is just starting his business and is offering complimentary services to those affected by the flood. He came out, helped us tremendously and would not accept anything from us. This man understands small town values, even though Reno has grown so big. We are forever thankful for his selflessness, kindness and amazing generosity! We will using his local carpet cleaning business and highly recommend his business to anyone looking to get their carpets cleaned. Please help support this brand new company, as he is supporting his community in a huge way!

Nick was awesome! Arrived at appointment on time, explained what he was doing, gave pointers on how…read moreto maintain, and even followed up! His service is also priced very reasonably.

Prompt and professional- Norbert did a phenomenal job cleaning large area rug for my parents. He…read morewas so kind and a delight to work with. Definitely calling him the next time they need their carpets done!

Norbert was very quick to respond, was able to come out within a few days and did a great job of…read moreimproving our highly pet-stained wool carpets (RIP Gigi). Thanks Norbert!!