I took my car in for the scheduled maintenance and started talking to my salesman I worked with…read morebefore on options for when my lease was coming up. I had no intention of getting into something new now but after test driving and making sure it worked within my budget, that's what happened. I ended up in a new lease for only a couple dollars more a month in something that was a little bit bigger for the family but also more efficient. I am looking at my past review from here and I am writing this one week short of two years since my last review, which makes sense! After excellent service here for my last two cars, I will be going back to the same salesman at Joe Basil for my next car too.

My daughter was looking to buy a new vehicle and went shopping around on a Sunday so she can view…read morethem in private 1st then checked online a little further before I went with her to test drive a couple Chevy Trax's we had a nice person named Tyler help us since my daughter came prepared with questions Tyler gave her good answers and if he didn't know he looked it up for her. She came back with her father to help her make the deal on the one she wanted and I was with her while they helped her get the the plates do an oil change all the details it takes to purchase a new vehicle. She was being helped by Tyler all day and finally at 6 o clock she drove away with her 2024 Trax had great service and a great salesman thank you Tyler for all the help and spending the whole day helping my daughter get on the way with a new vehicle! Everyone at Basil are friendly helpful and are there to see you have a great experience!

One star for the sake of posting a review. This place has…read morethe absolute and total worst customer service I have ever encountered. Do yourself a favor and stay far, far away. We (er my daughter with me as the co-signer) purchased a used Nissan Juke from this location, first dealing with a super pushy salesperson. In such a hurry to get the sale by the end of the day, he wanted to write down my daughter's debit card number, so he could charge her down-payment the next day, and then give her a receipt when she came back, instead of having us come back when the cashier would be open and we would be able to complete the down-payment, get a receipt, and leave with a vehicle. Who does something like that? He got really offended when I stepped in and told her not to give it to him because there would be no safeguard in place for her money. Prior to deciding on a car, he continuously brought us around to see cars well above the price point or max miles we requested; we searched the website ourselves from the parking lot, and found a couple that my daughter could afford and essentially did it all by ourselves. This salesperson made us both so uncomfortable that I had to ask to work with someone else to finalize the deal. This was my young adult daughter's first car buying experience, and she really wanted this cute little car, but what a disappointment. After haggling with finance we also purchased an extended bumper to bumper warranty with $100 deductible for repairs, and were assured a dozen times that she could bring it back to be worked on if needed, and bring it in for the regular maintenance, etc. Fast forward a couple of months, the car is really acting up. My daughter brings it to Joe Basil, they "can't find" a problem, fix nothing, and send her away -$100. She brings it back in a week, describes the same issues, they can't find a problem and suggest she take it to a Nissan dealer -$100. The car starts stalling out as she's driving the very next day, she brings it in to service and calls me on the phone in tears while a Basil employee, "Jake" is audibly yelling at her in the background. I can hear him berating her, "you're going to pay $100 for every single issue, it's stalling, that's $100, it's making a noise, that's $100... we're a Chevy dealer, we don't work on Nissan! We are going to send it to Nissan and it's going to be at least a week!" I could tell he was really trying to scare her off. When I told her to ask why we were told we could bring it there for service if they don't service this type of car, his exact words were "they'll tell you anything to make a sale!" She told him she can't drive it home because it stalls, so send it where you have to send it. Ultimately, she left and came home extremely upset, with a loaner car that Jake also insisted wouldn't be covered by her warranty (it was.) We went back together the next day to get some personal items out of her car, at which time I got to meet Jake in person and repay some of the treatment I listened to him give my daughter the previous day. He told me he never yelled at her, and my head exploded. I was on the phone listening in real time while he yelled at her, and then he implies she's a liar too?! Oh, I think the eff not. Jake slinked away to bring the car around to us, and it wouldn't even start for him. The following day he called my daughter personally to apologize. I assumed someone slapped his hand after the entire place heard me going off about him yelling at my kid and the poor customer service we receive from this place. This car was actually broken more than it wasn't, and the place we bought it from was simply no help. This relationship just couldn't work. Needless to say, we recently traded in the piece of junk Nissan with a different dealer, and will never, EVER do business with Joe Basil again. We thought we were free of them, but now we have a problem regarding the extended warranty we purchased from them. We paid for the entire warranty, but didn't keep the car for the entire coverage period. We have either 4 years of warranty left to transfer to her new car, or should receive a refund for the 4 remaining years of coverage. The fine print briefly outlines the options, but Smart Auto Care (the warranty company) explained that they are the third party, and that we need to arrange transfer/ refund through- you guessed it, Joe Basil Chevrolet via the finance department. My daughter and both I have been calling, leaving voice messages, and sending emails for over a week, it's seemingly wasted effort. Switchboard is friendly, they transfer us right to the finance department, but then no one there answers or returns calls. We got one email response (from Jake, of all people) that the finance dept was closed, but he would forward the message to them, that was days ago, no one ever got back to us. Zero stars, don't bother.

The one man who works there, (Bill P) tried to scam my 80 year old grandparents. Told them there…read morecar was only worth $350 (I'm a mechanic myself and know it's worth more) He tried to scam them in other ways as well but luckily they know better. My grandfather also worked in the Chevy factory and what they offered him as a employee discount didn't seem right. DO NOT GO HERE!

My review is not based on quality of service. It is based on the quality of the employees who work…read morethere. I was teaching a new student of mine to ride (motorcycles). We were on French Rd. at the front of the line waiting for the red light to turn green. The light changed and as we were making our left onto Transit Rd. He took a spill and took me down with him. Dennis and Jeremy came running out to help before we had even stood up. That might seem like a thing most people would do but actually, sadly they don't. But these guys did. So thanks, guys :)

Service was excellent. I was scheduled right away and repairs were prompt and affordable. Would…read morerecommend highly.

Basil Classic Cars Is The Classic Car Emporium Of Western New York ! :)…read moreTheir Wide Selection Of Beautiful Classic Cars Is One Of A Kind ! :) Take A Look & You Will Be Satisfied With The Wide Selection, Enough To Buy

Top notch experience. Bought a 2011 Chevy Camaro 100th Anniversary Indy Pace car from these folks,…read moresight unseen. Absolutely honestly represented, inspected upon delivery, no disappointments, (great car), shipping was reasonable....and by the way....I live in Iowa....would do business with these folks again anytime....and for the record just did...my wife has wanted a VW Beetle since she was 16 years old (now 70). ..we went shopping for one...found several...but the best deal was with Joe Basil Volkswagen (even with the $1000 shipping charge)....2018, 9000 Miles, creme puff....these guys are the BEST!! Nate Blenski was my Camaro guy, Steve Kent was my Volks guy...both are 100% straight shooters...would do business with either jn a heartbeat

It's been 15 months since we bought our vehicle. It has spent at least 2 months in the repair shop…read more This makes absolutely no sense to me or my wife, because why not just put somebody in a different vehicle. Their service is fooling everyone for the simple fact that it's if an issue does not get fixed. The first time you got one more chance, right? But then it goes out at a month later.

I have an old truck. Things break on it, and I'd prefer to fix them for $500 here and there rather…read morethan buy a new vehicle. As someone very familiar with the auto parts industry, I'd recommend this shop. They didn't judge me as a human by my car, or what I wanted fixed. They didn't look at me like I was insane for fixing an old vehicle. Mind you, they sell vehicles here, they could have easily suggested I put my $500 down on one of their used vehicles. They didn't. Dominic seemed to be a straight shooter the first time I called. His son worked on my GMC YUKON and knew his way around it. My mechanical knowledge for this truck is decent, because it's mine...the mechanic was easily able to install a new cv axle, and for a fair price. There have been a few mixed reviews on google and I doubt the bad ones are true for this place. I just read one that said that the shop held someone's car hostage due to a bad review. I highly doubt that'd be the case. Sounds more like some kind of tweaker/weirdo didn't comprehend the work he had done. I plan to drop my truck off there again this week to have a drive shaft, wheel bearing, and the cv axle on the other side done. So far both the Father and the son have been nothing but respectable and clear in their communications with me. If their work quality/prices and customer service continue, I'll be using them again and again.

I would highly recommend this collision shop to anyone needing work. They repainted the hood and…read moredoors on my 2020 Highlander and they even buffed out the rest of the car. It looks brand new!! They also completed the work (as well as put on a trailer hitch) in under two days. Finally - they kept me in the loop as to the progress of the job and were easy to reach with my questions. This place is great!!

I ordered a cadillac converter for my 19 dodge charger. Then I asked them to return it. because I…read moreneeded 02 sensors only and I was told I can't return it n was told they told me over the phone when I ordered it.. I record all my phone calls n not once was I told I couldn't return it so now im out 700 dollars unless I seek legal action

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.