My mother's car has been at Devoe's service center for almost 3 weeks, awaiting repair…read moreauthorization from her extended warranty company, Everything Breaks (EB). In the meantime, she's racked up over $1000 in rental car fees. It has been an absolute nightmare dealing with EB, since their call wait times are consistently 45+ minutes. After weeks of daily calls back and forth, between EB and Devoe, trying to move things along, I finally spoke with Victor, the service manager at DeVoe. I have no idea what he said to EB, but within about 4 hours, the claim was approved and my mother was given a loaner. I am EXTREMELY grateful to Victor, and the entire DeVoe team (all the way up to John, the GM), for their assistance, as this was not an easy process. (And towards the end here, I wasn't the easiest to deal with... This girl loves her mama!) Hopefully, service itself will run as smoothly, if not better... Victor definitely restored my loyalty as a customer of DeVoe's - which, by the way, is where I bought my own vehicle. Thank you, Victor.

My Experience with DeVoe Buick GMC…read more I live in Columbus, Ohio, and purchased a 2021 Toyota Venza from DeVoe Buick GMC in Naples, Florida, on May 1, 2026, for about $18,000 out-the-door, including a $13,000 GM Financial loan. Before signing, I specifically requested no early-payoff penalty because I planned to pay off the loan early. Yet the contract incorrectly showed $13,698.50 instead of $13,000 and included a $75 prepayment fee. I immediately asked them to correct both errors. I was told that correcting the contract would delay the transaction, so I was asked to sign it as written and was assured that the amounts would be reimbursed. They provided a written "WE OWE" commitment confirming this. The $698.50 was eventually refunded; the promised $75 was not. Before purchasing, I also arranged an independent inspection. The dealership promised that its lift would be available to the inspectors at an agreed time. The inspectors arrived and waited, but the lift was ultimately not provided, limiting their inspection. I paid off the loan 29 days after signing, yet received the registration paperwork only 32 days after the purchase. I immediately had questions about two documents and repeatedly contacted the dealership, but received no response for six days. Another employee eventually helped me, and I signed and returned everything by overnight mail the same day. Then came the temporary-tag problem. A week before my tag expired, the dealership told me a new one would be obtained and sent. As the expiration approached, however, my calls, voicemails, and emails went unanswered. With only hours remaining and no idea whether the promised tag had even been obtained or mailed, I had to go to the Ohio BMV myself and pay $24.75 for another temporary tag. The dealership then sent me the wrong VIN inspection form. The Ohio BMV officer identified the error, completed and signed the correct Ohio Out-of-State Motor Vehicle Inspection form, and I then sent the completed form to the dealership that same day. I eventually contacted General Manager John Shepherd about the delays and lack of communication. He apologized, reviewed the file, and confirmed that the paperwork had finally been submitted to the Ohio BMV. The registration was completed on July 15, and my permanent plate arrived on July 16--76 days after my purchase. Yet despite the written commitment, the dealership still has not reimbursed the $75 prepayment fee or the $24.75 temporary-tag expense, for which I provided the receipt. I then contacted GM Customer Care (Case #107097050), and GM formally submitted a dealership complaint to DeVoe Buick GMC. Still, I have received neither the $99.75 owed to me nor a response resolving the matter. After 76 days, repeated unanswered attempts to communicate, incorrect paperwork, unnecessary delays, wasted time, uncertainty, and out-of-pocket expenses, my request is remarkably simple: honor the written commitment and reimburse my $99.75. I am sharing this experience so prospective customers can consider not only the vehicle, but also the dealership's communication, accuracy, follow-through, and treatment of customer concerns after the sale. I sincerely hope this small outstanding matter can finally be resolved promptly and amicably.

Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at…read moreAirport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea!

I was going through old voicemails from September 2024 when I was deciding which dealership to buy…read moremy car from and came across this gem: "Oh, so you're not going to answer your fucking phone, so that's how it is." Then you can hear country music playing in the background. Apparently they eventually realized they had actually said that on someone's voicemail. My car was recently totaled in a wreck, so hearing this again almost two years later was a great reminder to not purchase from this dealership. Needless to say, I'm really glad I didn't choose this place then and I certainly won't now.

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

Just another ugly experience with Naples car dealerships If…read moreyou find an honest one looking for a return customer I'd love to hear about it . 1) Fully inspect the vehicle from the interior to exterior . Just because the car fax is perfect don't be fooled by 1st impressions. 2) Make sure you have 2 car fobs or at least one ordered in writing before you close on the deal. I test drove the 2019 Xt5 in the rain so I didn't see how badly scuffed up the paint was . They should of at least detailed it with a ceramic finish by a 6 inch wheel.I was blinded by the carfax and the low miles . 39.950 . Here's a Pic after I spent 6 hours on it detailing it myself . Basically I closed on the deal . I was promised a second fob by the sale rep Elleen. This never happened. She wouldn't return my phone calls . She missed out on a 70.000 sale from my brother for a new Jeep Rubicon. How could you be this irresponsible. Dealerships make fobs for $200. She could of paid for it herself to keep my family's business. I could go on but Its not worth my time Buyer beware. Just another bad experience with poorly trained non professional in Naples . Naples management needs to read these reviews to correct the sales teams for future business. They should contact me and apologize for starters . Offer to send me a new fob .

The idea of this place is to experience the Porsche culture without the pressure of buying one…read more This place is recently opened right in downtown Naples and adds a bit variety to a street mostly filled with boutiques and restaurants. Its pretty large with different areas that display clothing, model cars and even a Porsche Driving Simulator, where you can pick a car and drive it on a racetrack. We did end up signing for one and for $25 it was a lot of fun. The only downside is that other customers surround you to watch how you are doing.. so no pressure!!! They do have a cafe in the back where you can hang out, enjoy coffee and lattes while you share your Porsche experiences. A love the concept and glad Porsche took this step to open such a location.

Waited around for 10 min, no line but kept being told someone would be with me. No one ever took…read moremy order so I just walked out.

Service department is terrible. Took two weeks to determine why my 2015 Jaguar wouldn't start…read more Buy a new car elsewhere!

After the experience of my last few purchases, I can say that Tanner and the management team at…read moreNaples Land Rover are consummate professionals! The Local BMW dealerships are not in the same league when it comes to the car buying experience! The negotiations were quick, precise and without drama. Tanners follow up was excellent, and his management team very accommodating. I really can't say enough about the standout experience I have had with this dealership, 5++ star transaction!!!

After shopping all over southwest Florida, I finally got the Honda Accord I wanted here at Germain…read more I could not have wished for better service than I received from Arlington Fritz! I highly recommend talking to him and letting him help you find what you are looking for. He will get it done! As far as financing, Mona Janjic is the queen! I went in with a preapproved loan from a bank and when it came down to it that bank was trying to raise my interest rate at the last minute. Mona told me I did not have to deal with that and got me approved though a different bank for my original interest rate She made it so easy! Thank you both for the excellent service!

Update -you can read the dealer's response underneath my review and they said "I inquired about…read moreadditional models and chose the HRV" Another blatant lie. They're trying to rewrite the script. #NoRemorse #DailyEvents #WeNeedToGetSmarter. I had been texting and speaking on the phone with salesman Kahj about a white CRV. He even sent me a lease breakdown in writing -- and not once did we ever discuss an HRV. I was very clear that I wanted a CRV. When I arrived at the dealership, the first car they showed me was extremely basic -- it even had a hand pump to raise the seat! I said, "Forget it," so they brought out another car. I liked that one and agreed to purchase it, believing it was a CRV. At no point did Kahj ever say the word "HRV." I'm not a car expert, so I didn't know the difference. Based on our texts and phone calls, I fully believed I was buying a CRV. It wasn't until I was sitting down to sign the paperwork that I noticed it said HRV. I stopped and said, "Wait a minute -- this says HRV! I thought I was buying a CRV!" Kahj's response? "Oh, it's only two inches smaller -- almost the same car." I should have walked out right then and there. No excuse -- I was just shocked, the process was moving fast, and I went along with it. #PeoplePleaserMoment When I got home, I reviewed all the texts and called my brother, who immediately said, "That's bait and switch." I texted Kahj and called Anthony, the finance manager -- but conveniently, he was "not in," even though I had just seen him ten minutes earlier. I told them I would not accept the car they were trying to deliver. I plan to speak with the general manager on Monday -- and then I'm going to shout it from the mountain tops: Save yourself the trouble and go somewhere else. Especially if you're a single female -- sadly, this kind of thing still happens in this day and age. That salesman knew he never showed me or told me it was an HRV. Anyone can look at our text exchange and see why I believed I buying a CRV. Now he claims he "mentioned the HRV trim" -- maybe he did, but I never heard it.

I spoke with Chris about a car and we agreed on a price, then I submitted a credit app and they…read moregave me numbers and I agreed and we had a deal. I asked if I could pay the deposit over the phone so that the car won't get sold, 2 hours later they told me that the car was sold to another customer. I called and spoke with Laz and he told me that he's going to check and put me on hold and just kept me on hold and never got back. Then I called and spoke with Brandon in sales and he was being very argumentative and disrespectful. I asked multiple times to speak with their manager Mario but he's always "busy". Buyers beware!

I went to other dealerships (Germain) in the area and they were rude, tried to low ball me and…read morepushy. I decided after that experience to go to Naples Infiniti to look for a QX50. Right away I was greeted by Antoine, he was so professional, friendly, laid back and not pushy at all. I ended up purchasing from him and couldn't be happier. They gave me what I wanted for my trade in and some add ons with the sale of my new car. I felt like I was treated like a queen. They definitely go above and beyond and the customer service is amazing. Plus free car washes for as long as you own the vehicle. Hands down highly recommend. 10/10

Klevis Toska 5 Star review…read moreKlevis did an excellent job in assisting my leasing of 330i. He was able to answer all my questions. He is an excellent employee. Mort May

I purchased a certified BMW and was assured by the sales person that it was flawless. I was very…read moreconcerned as I was purchasing from out of state. When the car arrived, it had a portion of the underneath front bumper that had torn. I thought this may have happened during delivery but was shown pictures from the delivery person of this defect existing at the dealership before it was transported. I communicated this to the dealership and was completely blown off. After all the hype about BMW certification and that they go over every element of the vehicle, this obviously got missed but they would not honor taking care of the repair. I would not deal with this dealership again as this is not the proper way to do business.

Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.

I sat in the drive through for 1 hour then I left and went to my other Bank this is nonsense How to…read morediscipline your staff

Sat in drive thru for 20 minutes while they serviced the machines, so I left…read more Now I'm back and you think with all these unemployed, stay at home people, Sun Coast would have more tellers!! Now waiting another 20 minutes!!!!!!