We walked around for a half hour and not a soul was helpful at all. The half the cars did not have…read morea price on them and most of the cars were overpriced.

I just got back to Los Angeles after flying out to see a car at Classic Cars of Sarasota…read more I wanted to thank Paul Meegan for his professional assistance in helping me make an informed decision. He provided information I needed about the car, helped get the car to a mechanic for an inspection, and came in at a special hour so that I could see the vehicle. My experience was great and made the process enjoyable.

Quick lane was great. Alyssa took great care of me with my battery replacement and reset. A free…read morefood voucher to their restaurant was included. I would highly recommend.

Thank you Alex for being so helpful! He was very knowledgeable and provided excellent customer…read moreservice. We had a great experience!

Tried to call to make an appointment but was on hold forever (14 minutes) before going on line to…read moretry booking an appointment. I finally succeeded in finding a different advisor and booked an afternoon service( botts were no help). I feel sorry for elderly customers who must feel frustrated trying this process- never dealing with a human. Once at the dealership, situation similar to last time- still under construction but very few people demanding car problems be addressed(afternoon appointment worthwhile); Waiting area still the same; at least the leather chairs are comfortable. Joey took good care of me advising me about the progress the technician was making. Still love the dealership and my car should be good until we return in the fall. I hope the construction is finally completed by then.

Longtime 25+ year Lexus customer. Lexus of Sarasota is not to be confused with the previous owners…read moreWilde Lexus, who were top notch in sales and customer service. Hang on to your wallet with this new corporate owner and don't expect service if your SUV battery dies just 2 miles down the road, even though a month earlier you spent $4,500 for an oil change, drive belt and five batteries to monitor tire pressure! They're happy to schedule a service appointment but otherwise you're totally on your own...no jump start, no loaner vehicle, not even a recommendation for a towing company. Time for me to put Lexus of Sarasota in the rearview mirror.

Saw the dreaded lit up icon on the dashboard. Almost the same day I received a coupon from this…read moredealership for a very low cost oil change with review of systems. I was able to get in immediately. The advisor was very polite. The waiting room was spacious and clean with comfortable chairs, a coffee machine And snack vending machine. Within a reasonable time, my car was serviced. The advisor sat with me and went over all of the items that had been looked at (all of the major ones), which were also listed on a printed sheet along with suggestions on their expected life. The good news was that nothing else needed immediate attention and no one tried to push any extra services on me. I had some questions about delaying some of the suggested repairs and felt that they were answered honestly. My car was also washed and vacuumed for free.! Overall it was a very good experience!

Honda of Sarasota uses bait and switch coupons to get you in the door then charge you triple. They…read moresend out $15 oil change coupons that say "We service ALL makes and models", then the fine print says "most makes and models", but it actually only applies to Hondas. That is not "most" makes, that is exactly one. The true price with a coupon is nearly $50 before tax and fees. More than triple the advertised price. Very dishonest and scummy.

Maria in the BMW Service Department has been absolutely amazing! I've had nothing but great…read moreexperiences with BMW, and Maria has made every service visit such a positive and seamless experience. She is professional, friendly, knowledgeable, and always goes above and beyond to make sure everything is taken care of. I truly appreciate how helpful and communicative she is throughout the entire process. It's clear that she genuinely cares about her customers and takes pride in providing excellent service. I highly recommend Maria to anyone looking for a great service experience at BMW! She is truly wonderful and a huge asset to the team.

DO NOT GO TO BMW OF SARASOTA !!!…read more One of the worst customer service experiences I've had at a dealership. I scheduled my service appointment more than three weeks in advance. I arrived on time, dropped off my vehicle, and was told the work would be completed within a few hours. Later in the day, I received a text informing me that the required part wasn't in stock and wouldn't arrive until the following day, with no estimated arrival time provided. As a result, I was left without my vehicle for two days due to what appeared to be a complete lack of planning, inventory management, and communication on the dealership's part. Scheduling a customer for service without first confirming that the necessary parts are and will be available is unacceptable and demonstrates poor operational management. What made the experience even worse was the complete lack of accountability. When I asked how the dealership planned to address the inconvenience, the response I received was essentially that nothing would be done and I could either accept the situation or not. Whether those were the exact words or not, that was the clear message I walked away with. It was dismissive, unprofessional, and showed no regard for the inconvenience caused. Delays can happen--I understand that. What customers expect is honesty, accountability, and an effort to make things right. Unfortunately, I received none of those. For a brand like BMW, I expected a much higher level of customer service and professionalism. Instead, I left feeling that my time simply didn't matter. Based on this experience, I cannot recommend this dealership.

Review Pending resolution with Sales and…read moremanagement......................................................................................

Worst dealership all they do is play dumb. My truck was there for a mouth and they said it was fix…read moreand wasnt. Service manager there is a joke. The only good thing was my service guy was a good person.

John Steinhauser is an amazing sales manager! I purchased a…read morebeautiful 2008 Bentley Azure from Encore Motorcars. The entire staff at Encore made my purchasing experience easy and hassle free. I highly recommend Encore Motorcars of Sarasota if you are looking to purchase a new or used vehicle A+++

I bought a 2007 Bentley GTC in February 2025. ZERO ACCIDENT. 19,717 miles…read more It looked beautiful in the showroom. The test drive was fine. A second test drive revealed a passenger seat belt problem that will be properly repaired by giving the car back for two weeks. However, before taking the car for the first time, I asked John Steinhauser to open the hood (special handling with the'B') and, to my surprise, saw the upper part of the bumper broken (4" x 15" see photos). Obviously a shamefully HIDDEN ACCIDENT NOT DECLARED because there was no trace on the front of the bumper because also full repainted. I didn't like it, but John Steinhauser promised me that the bumper would be repaired FREE OF CHARGE along with the passenger seat belt repair. Today, still no bumper repaired despite several reminders. For a ZERO ACCIDENT car, that's horrible. So I give a rating of 1 which I would increase to more stars if this garage ENCORE kept its promises.

Very honest, trustworthy and reliable business owners! I've sold and bought my most recent cars…read morefrom them. Each experience has been great. They are humble, good hearted people that have your best intentions. They offer solid and real advice and great deals when it comes to purchasing a vehicle. They tailor your car buying needs to what YOU want, VS. the bigger dealers that strong arm you into what they want. If you are looking for a safe and sound vehicle that has a solid stamp of approval from people that sell you top quality/ affordable cars- look no further! Two thumbs up. (Side note: I was even able to purchase and have a car shipped to me after moving out of FL with no hassles!!)

I first heard about Jim from a friend. I met him and ended up buying a great car for a good price…read more About a year later I told Jim I wanted to upgrade and what I was looking for. He found exactly what I wanted at a good price and gave me a very fair price on my trade, saving me sales tax. I later had a small problem and Jim was right on it and fixed it while I waited. Unqualified recommendation.

It was an easy experience. The car was reasonably priced and they didn't discount. Everyone was…read moreprofessional and straight forward. If you are considering buying a car from Scotti's, look at the positive reviews and take into consideration the negative. I gave a lot of weight to them being there for 20+ years and it is a used car we are buying. So far, we are very happy.

I've bought every one of my cars from Scottis. local family dealer that's been in business over 30…read moreyears with the most loyal staff and loyal customers. I give Scottis a 10/10 for any sales or service options! ive had this ES350 that i purchase from Scottis iver 3 years ago!

Negative reviews are a little extreme I see. I am a business owner and know how day to day…read moreoperations go. Sometimes the phones are busy. Sometimes you can't get ahold of who you want...at the exact time you think is best for you. The truth is, they are awesome, they are busy, but when you are in touch with someone, the service is outstanding. Yes, I did have to wait for back ordered parts and sometimes call back a few times. The end result is what matters. Everything was taken care of and they went above and beyond to make sure the finished product is what I expected. I would never want to be in customer service because for every one great review you get the complainers who just simply don't understand that the world is not a "your way right away" truth. Eric Erkckson was my collision representative. He was the nicest and straightforward guy out there. Thank you Eric for taking the time to make sure I was taken care of and understanding my concerns. I just wanted to leave a review for the team that really don't deserve the negative comments I read.

WOW it's NOT all big bows and sunshine at this dealership. I had to buy my own bow so just stop!…read more BUYER 100% BEWARE CUIDADO, COMPRADO SEVERE operational dysfunction so bad that they are in violation of multiple explicit provisions of Florida Statutes § 320.27 (Motor Vehicle Dealers) and Florida Statutes § 501.204 (Deceptive and Unfair Trade Practices Act - FDUTPA). Ryan Overstreet asked me to REMOVE my GOOGLE REVIEW, my 100% honest account of how they sold our trade without the proper NYS Gifting form because it was illegal. My negative review brings their stats down and calls them out on their deceptive sales practices! From what I understand after the past two months of doing my research, Google Reviews are pretty damn important for a car dealership. DID YOU KNOW: Dealerships can request your google reviews to be taken down and you will never know unless you go incognito! Since Ryan knows how to manipulate the Google reviews process, and KNOWS a "Local Guide Review" takes Relevance, he has "local guides" put these "great reviews" out there to override the negatives. How "real" are these local guide reviews, Google? Does the Dealership CREATE these factious profiles just to override negative reviews? Hummmmm? Why does this dealer has a review rating of 4.3 on Google, but less that 3.4 on DealerRater and less than 1.9 on Yelp? THANK YOU YELP for allowing us to tell our story without being manipulated by the dealership to take it down! Negative reviews tell you the true story! Positive reviews just make the dealership look good and now after doing 2 months of research, I have learned can be easily manipulated. DON'T BE FOOLS. Read the NEGATIVE reviews. Clearly these guys (mostly all male dealership-stereotypical car dealership), are experts at the ole "BAIT & SWITCH and in my opinion, Ryan should just teach classes in this because he's the GM ringleader expert! There are only a few women that work at this dealership; one that answers the phone and another who responds to reviews. Why are these positions not given to a man?? I'll let you think about that one for a bit. SITUATION: We traded 2 vehicles in for 2 new vehicles. My first new car purchase (no lease) at 57 years old and I deserved it after raising 4 children and working a high stress job, even holding 3 jobs during my children's early ages while pregnant. They took trades, didn't get the required gifting form for one of the vehicles and the story has been a 2 month NIGHTMARE! I'm a pit bull and will fight to the end so I am in for the long haul and will try my hardest to get Gettel Toyota of Bradenton held accountable for their deceptive business practices. I flew from NY to FL after the trade was restructured and they took a $1,500 payment as a deposit. Gettel knew I was coming but illegally sold the trade to a third party. When I arrived at the dealership, they had me sign the proper cash deposit Gifting Form, then isolated me in the office, had another manager come in, to tell me they sold my trade and they would get me a rental car to drive home. WOW again! THEN ON TOP OF IT, they pulled me into another office with Yarel (who was really nice by the way) and tried to get me to sign my life away and give me pennies. I REFUSED and left back home to NY w/paperwork in hand after crying at the dealership for hours trying to figure out my next move (I was supposed to be driving home at this point). If you value your money & especially your time, GO ELSEWHERE to get your Toyota. If you like playing games (hope you're great cuz these guys are experts), sitting in a dealership for days, then by all means go to Gettel Toyota of Bradenton. I would have loved to leave a great review but the amount of mistakes that STILL keep occurring is unfathomable, after being ghosted and referred to their attorney? After spending $125,000 all in, I need to be honest for you hard working Floridians who are getting ripped off. My sales guy Mick - TOP NOTCH and so was Sebastian! Rey, moved from Sales to Finance; sweet kid made to stay past 12am; Jon threw him to the wolves instead of mentoring the poor kid! Let's be honest because Gettel Management and Dealership as a whole is NOT. Sales guys are supposed to make you feel all warm and fuzzy! How do you think (according to Jon Cruz), this dealership sells over 300 cars per month (or between 10-15 cars per DAY)??? Fast talkers. They will do whatever to sell you a vehicle! Period. WHAT CAN WE DO TO GET YOU INTO THIS CAR TODAY? The operational end at Gettel Toyota of Bradenton is a complete disastrous failure and should be closed immediately for full and proper training in the back end. Period. Who doesn't feel great after getting a new car? Unfortunately, me! It has been 50 days of aggravation but DMV will hold them accountable. BUYER BEWARE and heed my warning. Take your business elsewhere.