They have had my 88 Mustang since October 2021 (nearly 1.5 years) for a tune. There was an electronic issue that I was more than willing to pay (and have paid) for them to diagnose. Despite me paying them a deposit upfront, they continue to push my car off like I am not a paying customer. When I email Rob (the owner or manager) he rarely replies until I email a second time. And if he does reply he always has an excuse. First, he caught COVID, then it was hurricane Ian, then it was him prioritizing daily drivers, and the final one was he was short-staffed. I am beyond my wits end with this shop. I have thousands of dollars in restoration parts sitting in my house waiting for this car, and these guys can't take time to fix my car when I am more than willing to pay whatever it costs.
EDIT: The shop made multiple untrue claims about the vehicle. First, it had a power steering leak, yes, and that was due to a rack issue that I immediately addressed by sending you parts to repair it. The exhaust on this vehicle is brand new and likely just needed the clamps retorqued after settling (I was never informed of this). The wiring issues we knew all about, as I even told the shop what the other shop screwed up (they wired the ECU for a MAP instead of MAF), but that obviously caused a domino effect of wiring problems that they were supposedly working through. 16 months in, and they still haven't found the issue and NEVER mentioned anything other than excuses for not working on it. I was informed on only one occasion that the car abandoned them, and after that, no other update. The car has all but one window (the driver's side window broke one day), and all the other glass is there and fuctional. And yes, it has on ly one seat because I had brand new floor pans installed right before towing it tot your shop. Why would I leave all the BRAND NEW seats in it when I am getting new floor pans installed? And the entire interior was out because it was getting dyed. This is a restoration project, so I wanted a tune done while I was waiting on my interior parts to be finished. Now they have been done for over a year but no car...
Update: The shop got all bent out of shape over a bad review and demanded I tow my car from their shop. Got the car home and OMG, they destroyed my wiring ECU wiring harness. Instead of trying to fix issues, they just started cutting and splicing into my ECU wiring harness, leaving me with a nest of cobbled-together wires leading to random places. I will now need to do what they should have done, which is just rewire the EFI system. They also damaged my brand-new convertible top that I just paid $1,000 to have installed. Someone spilled some chemical right on the middle of the top, damaging the canvas, making it discolored and loose in that area. I can't tell if it's oil or a solvent, but it is now ruined. They were also obviously using my car as storage for spare parts, as I have several boxes shoved in my car with random parts that aren't from my car. Wow... they clearly never had any intentions of fixing my car.
And the shop manager was all bent out of shape because I assumed my car only needed a tune and ended up needing more work than I knew. Instead of embracing the work and extra revenue my car would bring in, he just complained about my car needing more than a tune. I ran and owned mechanic shops for over a decade, and I was always more than happy when a car needed more work than it originally came in for, and the owner was more than willing to pay for the repairs. I guess Skip's Automotive just doesn't like money. I even paid portions of the bill upfront so they knew I wasn't going to stiff them out of any money owed. read more