Yesterday I returned for additional tests. It was a big improvement. The receptionist was very…read morecheerful! I completed the E-check-in and it made checking in clinic easier. The technician was such a sweetheart and made sure that I was comfortable. If I were to come in future, I will take my small crochet blanket. It felt cold but the technician tried by putting a towel over me. I guess I get cold so easily. I will not take points off this. The spa robes are cute. There are lockers to store your belongings. There are a lot of stairs if you must do tests upstairs but there are also elevators too. I had a good experience except for being cold. I recommend this clinic keeping warm blankets it helps a lot. But in the meantime I recommend you taking along a favorite small blanket.

Scheduling my mammogram was so easy! They were able to get me in much sooner than I expected, which…read morewas amazing. Everyone I encountered during my visit was incredibly helpful, kind, and even funny. They made the whole experience pleasant and comfortable from start to finish.

BILLING A NIGHTMARE 1) Asked them to bill my insurance…read morefirst 2) Not sure if that happened and can't reach a human 3) keep receiving invoices for the original balance 4) Tried using their automated system and the system doesn't work 5) By this time they owe me money for the amount of time it's taken me to attempt to speak with a human and/or settle my bill. TERRIBLE!!!!!!!!!!!

I would rate less if I could. In November I had work done in Bonney Lake and was moved to…read moreCovington Hospital. Managed to get all my bills paid in full. Then months later I receive a bill that went to collections and when I called to talk about it, they hang up on me. This is not good business practices, and I would stay away from them. I f this negatively affects my credit I will pursue legal actions.

Unless you feel like constantly chasing them down, ask for a different location from your…read moreorthopedic or Doctor. I handed some info to them that pertained to my heart monitor. They promised to call me back the same day... nope Next day I call them - Voicemail Next day I call them - Another Voicemail - hour later, called back Told by my Orthopedic specialist at Puget Sound Orthopedics that the Imaging place will call me within 5 days to schedule an MRI but I will likely have to call them (pretty bad when their own Doctors have no faith in them). Day 5 comes... nothing Day 6 I call them - Voicemail Day 7 I call them - Voicemail It's a good thing I am only in a little pain. If I was experiencing severe pain, I would be seriously sick of these people. You NEVER reach a person when you call. You get sent to the Voicemail box and promised an answer within 24 hours that never happens. If you are in any sort of hurry, just beg your Doctor to send you anywhere but the Tacoma Puget Sound Imaging. If you are in no hurry, roll the dice and go here.

I have been to this location many times for the open MRI. I've always been treated very nicely,…read morethey have friendly staff, they work with my anxiety and address all of my concerns before my appointment. I've also recommended this location to other people in my family and friends as well, they have always said good things about them as well.

I had a similar experience to the other reviewer. I am on a 12 month auto-debit payment plan…read more(which they just withdrew on 1/23) and they put me in collections on 1/6... makes no sense. Shady, shady business. I will never go here again.

Update: They got back to me via email and stated that they were having staffing issues. Last week…read moreon Wednesday in these emails, I was told that a MRI on additional area could not be scheduled at this time because while they had the order from my doctor it had not been authorized by my insurance. I had a MRI today for a different area. The technician that performed my MRI was great and used plenty of humor to help make the time go by. Five star experience on the actual MRI. On my way out the door, I stopped at the desk and asked the receptionist if there was an update available on where my approval was at for the other MRI area. It had been approved by my insurance. Rayus had not contacted me at all to let me know it was approved or get me scheduled - they have my email and text. When they checked me in, they made zero mention of it. I just happened to find out because I asked about it. Their administration side of things is just bad.

The woman at the front desk yesterday afternoon/early evening was incredibly rude and dismissive…read more My husband came down with paper orders for an MRI immediately following his appt and tried to explain that we do not need prior authorization. The woman at reception immediately shut him down (after being seemingly dumbfounded that we would even ask for such a thing), refused to even double check with our specific plan, and as a result he wasn't able to get an MRI with Rayus in a timeline that our insurance absolutely does allow. Obviously if surgery is needed we want that to happen as soon as possible. We reached out to our insurance immediately after this experience and our personal advisor with our insurance confirmed that this woman at Rayus was, in fact, completely wrong and we did not need a prior authorization because of an agreement that our insurance has with Rayas. This has the potential to actually cause harm to patients who may need something stat and are unable to get it based on over-confidence and an unwillingness to consider that patients may know their own healthcare plans and the requirements needed for different services. It never hurts to take two minutes to double check, but she acted like our very existence was an annoyance from the moment we walked in the doors. We fortunately were able to schedule with a different radiology organization for today, as they had zero issue actually looking at our specific plan to confirm what we knew--no prior authorization is needed. Then we were able to schedule a follow up dr. appt for the day that this employee was first allowing us to schedule the MRI; this demonstrates that she would have delayed him getting medical attention from his doctor by over one week for no reason at all. Not only is this not great for patient care/health, but it also ended up in losing us as a client and the revenue that would bring into Rayus. I would imagine that our insurance has a specific agreement with Rayus to waive prior authorizations in order to avoid experiences like we just had. I hope that there is some retraining that will be done on how to interact with people, what is actually required on different healthcare plans, and how to quickly double check requirements rather than the immediate "I know more than you" approach we got. Many of us actually know our healthcare plan requirements (despite the assumption that we are clueless) but even if we didn't, there would have been much better ways to handle this interaction that wouldn't have us leaving and commenting about how rude she was/that we may not want to go here anyway. My husband tried to call today to cancel our appt and explain that the information we got was wrong, but after being on hold for over 15 minutes he hung up. Based on the reviews, it seems like we aren't the only ones that she has left a negative impression on.

Returns phone calls fast , Baby was stubborn at first but we still got the cutest images, would…read morerecommend. It's in the ground floor lol took me a while to find !

Very easy to schedule - once the day came he sent reminders, restrictions, and instructions. He met…read moreus at the lobby door and escorted us to the office, very kind and great service throughout. He was very knowledgeable on positioning to get best image based on what baby was doing. Printed LOTS of photos for us, color and black and white, gave us a thumb drive, and emailed them to us. He was very kind the whole time, 10/10 recommend.

They are really good. My doc requested a complex CT scan,…read moreand worded the referral vaguely. Bellevue Imaging started muzzing me about it, like - "oh, it's not completely clear; oh we are concerned about exposing you to too much radiation, etc". Eventually, they ceased all communications with me completely. So I called TRA. TRA was great. They scheduled the scan within 10 days of my first call, they got insurance approval for it, and did it without any issues. Highly recommend.

My CT was on time, the staff was friendly and professional. The person doing the CT was helpful…read morewith a pillow under my knees to make me comfortable. The results were quick. I was impressed.

Lenna is very knowledgeable about holistic health. She's friendly and professional. I've had…read moreLymphatic treatments done and noticed a difference in my overall health and energy. I'll be adding this to my regular routine and look forward to my next treatment.

From the owner: The science behind early breast cancer detection has been evolving and innovative technology and…read moretesting has provided women with options in taking a proactive approach to breast health. Non-invasive digital scanning provide women with an additional and comprehensive approach to complete breast health awareness. ​ Mammography has been the standard diagnostic breast imaging tool that uses x-rays to detect early cancerous changes in the breast. Digital breast thermography is a testing measure that can be used for breast screening for women seeking an alternative to the use of X-Ray. A University of Wisconsin study shows 70% of tumors can be identified on a Thermograms 8-10 years prior to a mammogram. Thermography is a painless, radiation-free, state of the art screening procedure that uses heat detection to locate areas of temperature differences in the body. Most pathological processes demonstrate a form of increased heat, and some neurological processes show excessive cold, or hypothermia. Breast disease can be detected by looking for areas of excessive or increasing heat that may indicate areas of angiogenesis, or increase of blood vessels supplied by a growing tumor. ​ As with the oral thermometer that has been used from the beginning of medical history, changes in temperature indicate disease processes. Finely tuned technology can find abnormalities in human wellness long before the body's sensory organs can identify them.

I cannot believe that this company is in business yesterday I brought my son over to get treated…read morefor stitches because on Easter Sunday he was hit by a vehicle on a friend's bike and fell over cut his face open blood pouring out of him. He's only 10 years old and they told us that they could not see him because if he was a minor, this was the MMA that said this this was not the doctor herself or him, but the MA said that they can't do anything about that because they don't treat for that kind of age. My son was already scared enough as it was and for him to have to ride around with his father with a tower holding pressure to it and bleeding and have ice on his face is not correct. I'm very disappointing in this place. I hope the management can. fix this problem. I will not for no one to this place at all is terrible that the company supposed to be before the people to help them in medical field yet you can't even treat my son with two stitches. That's all he needed. I'm very disappointed in this company and will never look to come to this company ever again for help or trust my children or my loved ones with this place thank you to Mary Bridge Hospital that treated by Son and took good care of him. I will not show the pictures of the open wound, but it's only closed up. Add 100 you get a -100 with me I hope people see this and take it serious and really choose not to use them as a provider go to a different place. I don't care if it's any other Indigo get away from me because they can't treat a kids for that that tells a lot about a company.

As with all of the Indigo Urgent Care branches I have been to, this was a stellar experience. I…read morecalled ahead and they put me on the walk-in list. I arrived 30 minutes later, they expected me and checked me right in using my existing Multi-Care profile. Today I have something wrong with my eye. Dumb, but it's my third day of pain and it's been worsening and I'm concerned about infections. I have kids, I can't afford to get sick because I ignored an infection. They got me in and out in under an hour. This feels like a small miracle but this branch just opened and I am not even sure most people know it's here. The staff was absolutely lovely. Kind, patient... when a little girl dumped a water bottle on a PA, she barely flinched and asked someone else to grab her a paper towel on a calm voice. Bravo, Indigo! Keep it up.

How can a person be so bad at drawing blood??? I have the most prominent, easy veins in the world…read moreand Cheyenne must've stabbed me straight in a nerve because I had excruciating shooting pain the whole time she drew. 20 minutes later and it's still there. Upon further research she definitely caused me nerve damage that could take months to heal or even be permanent. Unless you're wanting to deal with malpractice, AVOID THIS PLACE

I've always had a lot of anxiety with needles and problems with blood draws - but this was one of…read moreTHE BEST experiences I've ever had. Staff was kind and understanding. Didn't try to rush me out, talked with me and made sure I was fully comfortable before leaving. Normally I loathe any blood draw, but after coming to Quest Diagnostics, I'm not concerned about next time at all.