Staff is rude, not accommodating. Normally facilities have a 10-15 minute grace period. This…read morefacility does not. The technicians are too worried about getting done with work for the day.

Worst customer service. They don't care about patients. They just letting you know about their…read morestrict rules without feeling customer fillings. They give you feelings your in jail. I am really disappointed. This is for mammogram department workers who's treat me bad are front desk Leslie, Diana and also come over from inside Joe. Very bad customer service and I never recommend this place no one care for you they just working like robots!!!!

Had a great experience. Staff was efficient and my appointment right on time. The person who…read moreperformed my test was very professional.

I recently had a pelvic ultrasound at Tower Imaging, and my experience was excellent from start to…read morefinish. Scheduling was smooth and efficient, the front desk staff was kind, and I was seen right on time. The imaging technician was especially professional and respectful -- which makes all the difference during more sensitive procedures. She explained everything clearly, made sure I was comfortable throughout, and handled the appointment with both skill and care. The facility itself was clean, calm, and well-run. I truly appreciated the level of professionalism and attentiveness at every step. I would absolutely recommend Tower Imaging to anyone needing diagnostic imaging.

I have been coming to this location for scans, X-rays, urgent care and MRI's for over a decade and…read morethey are amazing. Very friendly, clean inside and the technicians make you feel comfortable and at ease. The waiting area is big with plenty of seats and a water machine if you get parched:) Check-in is easy at the front desk. Always have your ID & insurance card readily available to make your check-in go smoothly. There are restrooms located just before you enter the main check in/waiting area. *Urgent Care is located up the stairs as you walk in. *The security guard can always assist you if you don't know where to go *Plenty of free parking in the lot ~ and that's all I have to say about that...

On arrival I was surprised how empty the parking lot is, so much parking to choose from! On entry…read moreI signed in and after checking in I sat down for only a minute before I was already called to the back. The tech was great at explaining and it was done within a few minutes. Everyone was friendly and helpful and I was literally in and out within 15 minutes total it was so fast. I love the santa clarita location. I just wish when two different providers order ultrasound a couple days apart that they could take that into account and make the appointment into one so that I didn't have to go to two different locations today for the two different ultrasounds.

BEWARE! If you're considered high risk for breast cancer and your primary care provider finds a…read morelump on your breast during an exam, orders an ultrasound in which the radiologist finds a suspicious cyst, and sends a referral to Sheila R Veloz for you to be evaluated, this place won't make an appointment for you to be seen by their care or diagnostics team because you're under 40! If you visit the Sheila R Veloz website, they make it seem like it's the premiere place for breast speciality care and as if they're willing to help you out in your time of need, and as if it's easy to schedule an appointment and get the peace of mind you're seeking. Well, that wasn't the case for me. When I called and explained my situation to the receptionist she was cold and unhelpful. Despite having PPO insurance, a referral from my primary provider and copies of my medical records/ultrasound, and being high risk for bc, this place refused to schedule an appointment because I'm under 40 years old. I'm genuinely shocked by this experience. So where do women such as myself go for breast speciality care and diagnostics if not this place? I truly can't believe that this center's website falsely advertises getting quick and comprehensive care when all they seem to do is prevent you from getting it. Absolutely horrible experience.

Easy and caring business that I recommend to anyone needing a mammogram. Easy to make appointments…read moreand timely results.

Awful Attitudes!!! Don't even know who I spoke to on the phone due to her not saying her name just…read moresaying the office location but awful attitude from whom ever is answering the phones. They definitely need to have better communication skills!

Had an unfortunate experience here. The other reviews are accurate - the building is rundown, dark…read moreand not really a place I want to be shoved into a tiny claustrophobic tube. I must say the staff have all been wonderful (nothing bad to say there). However when I went for my mri the room was dark, machine outdated and extremely warm inside. I attempted to push the call button MULTIPLE times to let my scanner know I was way too hot but got no response. Of course, panic set in so I stared to move around thinking that would get his attention - still no. After a few minutes I was done and literally crawled out of the MRI. Someone finally came in but I was already out of the tube. When I showed him the call light didn't work he had to reset the entire machine. I decided not to finish my scan and won't be back. He was very caring and I appreciated that. But def don't want to go back in a machine that is hot, tight and doesn't have working buttons. Please fix that so other patients don't have to experience that panic.

I've been to this location about three times now and they've been nothing but wonderful every…read morevisit. The front office staff always greet me warmly and make sure everything is taken care of quickly. Scheduling has been just as easy. When they've called to set up an appointment, it's fast and problem-free, and they send reminders ahead of time so nothing slips through the cracks. The techs are gentle and take the time to explain instructions clearly before each exam, which makes a real difference if you've had prior negative experiences in other medical offices.

No complaints except that they only have one machine and the place is outdated. Everyone that…read moreworked there was friendly and it was a smooth process for my first MRI.

I was referred to this location (which is almost two hours away from my home) because it was…read moreapparently the closest of two locations, that could do the ultrasound I needed. Corky, was a huge blessing, working with me for days, trying to help me figure out why it was so difficult to find a closer location to my home. She also ended up getting me in touch with their Tech Savanna, who was another blessing. Savanna, ended up helping me figure out the confusion with the coding and description on my referral; which turned out to be the problem and reason as to why all the other locations could not do my ultrasound. They were both so super friendly and helpful with all of this, in a time when I was stressed out, making call after call, trying to navigate all of this medical terminology for almost a week. I am so extremely grateful, that I was fortunate to have people as caring and helpful as Corky and Savanna. I really don't know how things would have turned out without their help.

Are you kidding me? Trying to schedule an appointment and the person is clearly instructed not to…read moretalk to you....simply read script. Spoke so fast and asked her to repeat what she said and she actually had to go back and read script. Then said I'd get a text so fast barely understood. If this was an elderly or person with slower cognitive abilities there is no way they'd be able to follow this. In addition she spoke so fast trying to get me to approve doing an alternate test than what the doctor scheduled. Be wary!!!!! And be aware anyone can tell you I am super fast and speak very fast. This was NOT A me issue.

I have had several MRIs here and am always greeted with a smile…read more The 2 technicians are on top of their game. Everything is explained before you go in the tube. Comfort is made for those of us with bad necks. I could forgo the paper shorts (lol). Just my opinion

Splendid! I found them to be very clean and professional. My doc ordered a breast mri, and I…read morecomparison shopped, using charge codes for my insurance company and asking for cash price. Total MRI in the Burbank MRI network was fully 30% of what my insurance was going to cost me. The experience was great. It was an open MRI. I brought earplugs, although it wasn't that loud. I still liked my earplugs. They play music off of YouTube, so you can request music during the MRI. All in all, it was a great experience, and the best deal around. If you can pay cash, it will save you money. I certainly recommend them.

Very professional and quick service. They were very friendly and explained my procedures in detail…read morebefore i was seen. Thank you

Ebony was absolutely amazing! From calling in the next patient to communicating with everyone…read morewaiting for walk-in appointments, she treated every person with kindness, respect, and professionalism. Ebony and Mike got my husband and me in and out of the facility in just 10 minutes. They were both efficient, friendly, and provided clear communication and instructions throughout the entire visit. They are the reason I continue coming back to this location. Even with a packed waiting room, they remained organized, positive, and delivered outstanding patient care.

Walked in to inquire about their services. Both reception windows are now completely covered and…read morethe only way to interact with this office are through tablets in the lobby. Definitely NOT what you want to see if you need actual customer service and, with so many 1 star reviews, not one response from the company showing they give a damn about their customers. Go somewhere else!