Great amount of merchandise, however customer service is horrible. I went there a couple of months…read moreago and had bad service then, also. I decided to try again today. I walked around looking at everything for over an hour. Not one person offered to help me or asked if I had any questions. I will not be ordering my appliances, plumbing fixtures, lighting, etc. from there. Really bizarre that they don't appreciate a customer.

I was in the market for a new wall-mount oven. My husband and I went to their showroom in Lee's…read moreSummit and talked to one of their salespeople. They did not have on display what we needed to replace our current oven. The salesperson was helpful and pulled up online an oven that would have probably worked--to the tune of over $2300. Next was to have their person come to our house to pre-measure. They wanted me to pay the entire amount before the pre-measure was scheduled--which I refused since I wasn't going to pay for something if it wouldn't fit properly. Also, the oven I wanted was out-of-stock with Whirlpool and nobody had any idea of when one could expect delivery. If the measurements all worked out, I agreed to pay half upfront to get it ordered. Their associate showed up for the pre-measure on a Friday afternoon and after running some compilations, said he would have to get back with us that following Monday. We said that would be fine. That was the last I heard from anybody at Ferguson--neither from that guy or from the salesperson who originally emailed me a formal quote. Not even a courteous follow-up on the project. That's been over a week ago. I guess they don't need our business--I was wanting to buy local--but their customer service is terrible. I'm done with them and since I never heard back from them, went to NFM, spoke with the most knowledgeable salesman, found the perfect oven, and saved probably @ $800 in total. Delivery is already scheduled. The ratings on Yelp for this business were somewhat to be desired but I thought I'd give them the benefit of doubt. Now I know why and I'm adding my own one-star rating.

I have been going here for appliance parts for a long time even before they moved to this bigger…read morebuilding over 4 years ago. I usually see John and Jerry at the front desk but they have others that help. Very knowledgeable guys and they can look up something very quickly so long as u have the model number. They probably do a lot of business with professional repair people but you don't need to be a licensed repair person to buy here. They have a lot more than Sears parts and cheaper in the cases that I've checked. The facilities are big and very organized. Not that you can go through their isles like Walmart but it's organized, which tells you they run a tight operation. They have some retail things between the front door and the help desks. I bought a very useful duct cleaning attachment that I've had for 4-5yrs now. Good quality really. If u buy any appliance parts with uncertainty(if it's in fact the broken/failed issue), be absolutely sure before u open and install the part as they won't take returns on installed parts. Most places are that way with electrical and plumbing parts.

I have, in the past, purchased many parts from here as a walk in retail customer. Unless I am…read moremissing something they no longer take walk in retail. Today when I went there to purchase a part for my washing machine and a large sign on the door says "Wholesale sales only you must have an account". I try to give local business some business but I am on to Amazon now for appliance parts I guess.

These folks absolutely know appliances! They know the pros and cons of every manufacturer and every…read moremodel. We now get everything there and they've never steered us wrong. In one case, I wanted an induction cooktop with a built-in fan. Hours of internet searches, and speaking with supposed "experts" at other appliance stores, convinced me that what I wanted simply did not exist. I visited Alexander & Rays and they knew immediately how to get exactly what I was looking for--which was a little known luxury brand that almost nobody carries. Oh and BTW, their installers are fantastic.

Needed help setting up my TV & remotes. I received quick, courteous, professional technical…read moreservice.

Hometown Hero was able to get here sooner than scheduled, and they got the work done that day. The…read morerepairman was friendly and helpful.

I had my Bertazzoni oven repaired - small stuff, a loose handle and one of the elements needed to…read morebe reattached. They charge $200 just to show up, which I thought might cover twenty minutes worth of repairs with no parts. Nope, they charged an additional $200 for the labor. That equates to $600/hour. They didn't leave any receipt detailing what they did (I wasn't home for the repair) and it took three phone calls for them to email me the work order, that simply said " tightened handle, reattached oven burner element." That's just a lot of damn money for what I got.

Joe deserves a 10/5. He was prompt, honest and hard working. Went beyond what could have been…read moreexpected. I highly support his business and will definitely seek him in the future if issues arise.

I reached out to J & J to potentially repair a freezer door that I couldn't fix myself…read more Joe came out and gave me a quote the same day. He ordered the replacement part and came back out a couple days after the part was delivered. He installed the part within a couple hours, probably closer to an hour. The cost for labor was very reasonable, and then the cost of the part completed the total amount billed. With this fix, the fridge/freezer should last another five years. I started to worry I needed to buy a new one when I couldn't find the replacement part online. I'm glad J & J was able to get the part and fix in a reasonable amount of time and at a reasonable price.

If you purchase cabinets from kitchens bass and unfinished furniture you won't be disappointed. A…read morefriend referred us to them after our frustration of shopping several other shops, and we were very lucky he did! They were professional courteous and made the whole experience pleasant. The quality of the cabinetry is excellent, and their service impeccable. Do yourself a favor and check them out before you buy anywhere else!

I absolutely love this company and their most professional staff! We ordered the cabinets several…read moremonths ago and they held them till we were ready! They met me twice and a year later they remember me and my dog! The cabinets are absolutely stunning! I have the acrylic finish multiple colors! Just beautiful! I recommend this company to anyone looking to have a professional and positive experience while renovating their home! Love, Love, Love!!

Tried to reach out to T.O.G.A.R. via Yelp reservations and via their website Contact Us page…read morewebform directly, and had zero luck getting any response. The Yelp form seemed to have some issues going through; not sure if it was a Yelp issue or vendor issue, so that's why I went to the vendor's website directly, and attempted their webform. As of now, it's been numerous business days with no reply. I see from other reviews that my experience appears to be outside the norm, so that's unfortunate.

Ok, close it down folks, I've found my new appliance repair guy for the foreseeable future…read more I had started down the YouTube instructional video.. you know the ones that make everything look incredibly easy, but then it turns out it's a marginally different model of dryer and completely changes the whole equation? Yeah, one of those. So about fifty suppressed swear words later, I'm on the phone with The Other Guy, and we're booked for a short window the next day. He jumped right in and dismantled the entire thing to clean it out, test out parts, and make sure he got it right. He showed me how the burner was glowing too hot, which means we'd just be replacing it again in a handful of months. We tested and tried different things on it, and he landed on an airflow issue (in addition to already fixing the broken part), and shortened our exhaust duct. He stuck around to make sure this fix was it and was going to take, and it's been humming ever since. I also found his pricing fair, and will go to him again (but good lord hopefully not for a while, we've had enough of these things this year). On last note -- just call him. I know. I want to send the message and hope it works out, but I think it's easier and more likely to happen if you just call on this one.

We had Drew com yesterday for a washer that the basket would not spin. I was in the middle of…read moredoing laundry when it quit. They had a cancellation and were able to fit me right in. Drew did EXCELLENT work - he was in and out in no time and got the washer working. He was well mannered, efficient and a hard worker that diagnosed the problem immediately. Will definitely use this company again!!

I can't decide between a four and a five. My refrigerator quit working on a Sunday evening. I was…read morethrilled to be able to call and make an appointment on the weekend for Monday afternoon. Service person was on time and quickly fixed the refrigerator by unplugging and plugging it back in. Sad that I had to pay $100 for not thinking of that myself, but thrilled I didn't have to buy a new compressor or something else expensive.