This is my go-to for bloodwork and my experience is typically good. This morning technician…read moreJennifer that provided services was not. Not only did she poke me twice but buried the needle and kept moving it around to find my vein. She was in no way empathetic and her sorry at the end was very dry.

They billed my old insurance from over a year ago and didn't think twice about it. When I called…read morein to try to figure out what was going on the lady was rude and said "I don't know, I'm not your insurance!" Well, the person you billed wasn't my insurance either and what's why I have a $650 bill right now. Called in and was 3rd in queue and at 5:00 pm sharp the dumped the queue and sent me to VM. At least clear your queue first.

Try not to go on Saturday's if you can help it.... you'll be waiting an hour outside in the sunread more

I visited DLS on a Saturday at about 6:10am. I was somewhat surprised that there was a line of…read morepeople waiting outside. I took a number and then waited outside with the others. I was worried that it'd take long to be seen but they were so fast! I'd recommend you have your ID and insurance card ready prior to having your number called. The nurse was super friendly and got me in one poke. I was in and out in a few minutes! I'm very happy that they have this location. There's a lot of parking and in the same shopping center as Safeway Kapolei. It's on the side next to Bedmart/Enfuego. I'll be sure to come back again if I have to do more blood work in the future.

This location is the slowest clinical labs I've been to. Mostly because there's maybe 1 or 2…read moreworkers at a time. It is convenient if you're at the doctor if you need to do labs but if you just pop in you're better off at a free standing Clinical lab clinic where they have a lot more workers Nothing bad about the workers or service, just the time.

I got my glucose test done here for my first pregnancy and the service and staff were top notch!…read moreThe tech who gave me the glucose drink and then drew my blood later was super nice and fun to talk to as well. I hate getting my blood drawn so it makes all the difference to have a laid back, calm atmosphere.

Due to my health, I need blood work done once a month or every other month. When I was young and…read morehealthy enough to donate blood, even the blood bank needed to poke me several times before they could find my vein. For some reason, they would always say my vein moved -- like it had legs and walked away on them! I was usually in pain because the needles are not small. Even when I go to the ER, both of my arms usually end up with 4 pokes total -- 2 in each arm. They try 3 times and then call another nurse. This is the story of my small, sneaky veins. lol It is very rare for anyone to get blood from my vein on the first try. I always ask for butterfly needles. That is, until I started going to DSL. I have had several blood draws there and they have never missed. I usually get Norma, who is very professional and caring. She knows my veins are small, but she has never once missed. When I was with Kaiser, 2 nurses missed my vein, so they had to call an anesthesiologist with ultrasound equipment just to locate it. After 4 pokes, they needed to call in a specialist. lol Several times I went to DSL when I was very cold, and I know that when your body is cold, your veins are even harder to find. Even then, they never missed. I would like to recognize the technicians, especially Norma, for always getting my vein on the first try. To put it in perspective -- Kaiser hospital nurses missed 4 times and had to call an anesthesia technician to come withdraw blood and place my IV, meaning 5 needle pokes total. With Norma, it is just one poke. DSL will always be my go-to lab for blood work. This message is for upper management: without Norma and the other technicians there, I would not continue going to that DSL location. Because they do a fabulous job and only need to poke me once, I will always choose that location. Please make sure they are recognized and appreciated for their outstanding work.

I can't comprehend the low ratings for this Lab. I've come here more than a handful of times and…read moreI've never received bad service by the Staff. If possible, I would advise going later in the day, more towards the 3-4pm slot just because the Kupuna tend to be there first thing in the morning so you may have to wait a while. If it is busy, don't forget to pull a number and just chill outside if you can't find a seat, but pay attention to the sign so you don't miss your turn. Phlebotomist are very thorough with your information and always double or triple checks the reason for your visit. Drawing blood has always been less than a 5min visit. They are close on Sundays so if fasting, keep that in mind :)

I always get sent to Diagnostics, so I was kind of anxious to go somewhere new. I had nothing to…read morefear because there was zero wait at 9a. I didn't have to do the whole 'wake up early, stand in line' deal that I'd do for Diagnostic. The phlebotomist that helped me at the front desk and who took my blood was careful and pleasant. I have to get labs done again, and for this time I specifically requested Clinical Labs.

My doctor ordered a blood test and urine test to make sure my new Keto diet was good for my health…read more Clinical Labs made it soo easy to set-up an appointment online and being open on the weekend is always appreciated by us office workers! I came in for my appointment and with a very short wait time of 2 mins they took me in, took my blood and urine within 10 mins, so amazing! The staff was friendly and quick, I felt like they knew what they were doing, which is important to me. My results came out the next day and I was able to view the results through the Straub app, I don't know how to read the results but I'm glad I was able to read that I'm not diabetic, that's all I could read though lol. I want to thank the staff for their knowledge and quick service!

Overall, today's visit went smoothly with no major issues. The wait time was a little long due to a…read morestaff meeting, but it wasn't too bad. The male tech who assisted me did a great job -- professional, gentle, and efficient. The only thing I'd note is the ambiance. The space could be a bit cleaner and more welcoming, which would really elevate the overall experience. Still, solid service and good care today.

I get regular blood draws from this lab. The staff here are professional and helpful particularly…read moreJace and Joan. I usually have labs that need to be sent out of state and these guys are the pros and they make the process seamless. They also find my vein easily and poke me once only. This lab can get busy at times and is regularly manned by 2 staff but they are good at what they do and they will take care of you. Thanks to Amanda too, their Senior Send Out Specialist who facilitates the send out specimen with ease and replies to my emails promptly. Highly recommend!

Quick, efficient, and easy! Honestly really love this location…read more The staff were kind, professional, and did a great job explaining everything throughout the process. Lab visits aren't exactly fun, but they made it as smooth and stress-free as possible. Also it's so easy to find parking whether it's closer to the mall or to Down to Earth.

Great experience from start to finish! I was in and out in under 5 minutes, which is pretty…read moreamazing. I walked in, grabbed a number, and was called within just a few minutes. The process was super smooth--handed over my ID and insurance card, then was directed to a cubby area to sit. The blood draw itself was quick and efficient, with staff verifying my information along the way. Everyone was friendly, professional, and clearly knew what they were doing. On top of that, there's plenty of parking, which made the whole visit even more convenient. Honestly, it doesn't get much better than this--fast, easy, and stress-free. Highly recommend!

Quiet, easy and so fast and not a long wait. The receptionist was a doll. She explained everything…read morewonderfully and everyone in the lab was so nice.

Walked past at first in building but then found it on the side closer to the central elevators…read more They got me in and out quickly. I went at about 4 pm.