Due to my health, I need blood work done once a month or every other month. When I was young and…read morehealthy enough to donate blood, even the blood bank needed to poke me several times before they could find my vein. For some reason, they would always say my vein moved -- like it had legs and walked away on them! I was usually in pain because the needles are not small. Even when I go to the ER, both of my arms usually end up with 4 pokes total -- 2 in each arm. They try 3 times and then call another nurse. This is the story of my small, sneaky veins. lol It is very rare for anyone to get blood from my vein on the first try. I always ask for butterfly needles. That is, until I started going to DSL. I have had several blood draws there and they have never missed. I usually get Norma, who is very professional and caring. She knows my veins are small, but she has never once missed. When I was with Kaiser, 2 nurses missed my vein, so they had to call an anesthesiologist with ultrasound equipment just to locate it. After 4 pokes, they needed to call in a specialist. lol Several times I went to DSL when I was very cold, and I know that when your body is cold, your veins are even harder to find. Even then, they never missed. I would like to recognize the technicians, especially Norma, for always getting my vein on the first try. To put it in perspective -- Kaiser hospital nurses missed 4 times and had to call an anesthesia technician to come withdraw blood and place my IV, meaning 5 needle pokes total. With Norma, it is just one poke. DSL will always be my go-to lab for blood work. This message is for upper management: without Norma and the other technicians there, I would not continue going to that DSL location. Because they do a fabulous job and only need to poke me once, I will always choose that location. Please make sure they are recognized and appreciated for their outstanding work.

I can't comprehend the low ratings for this Lab. I've come here more than a handful of times and…read moreI've never received bad service by the Staff. If possible, I would advise going later in the day, more towards the 3-4pm slot just because the Kupuna tend to be there first thing in the morning so you may have to wait a while. If it is busy, don't forget to pull a number and just chill outside if you can't find a seat, but pay attention to the sign so you don't miss your turn. Phlebotomist are very thorough with your information and always double or triple checks the reason for your visit. Drawing blood has always been less than a 5min visit. They are close on Sundays so if fasting, keep that in mind :)

I always get sent to Diagnostics, so I was kind of anxious to go somewhere new. I had nothing to…read morefear because there was zero wait at 9a. I didn't have to do the whole 'wake up early, stand in line' deal that I'd do for Diagnostic. The phlebotomist that helped me at the front desk and who took my blood was careful and pleasant. I have to get labs done again, and for this time I specifically requested Clinical Labs.

My doctor ordered a blood test and urine test to make sure my new Keto diet was good for my health…read more Clinical Labs made it soo easy to set-up an appointment online and being open on the weekend is always appreciated by us office workers! I came in for my appointment and with a very short wait time of 2 mins they took me in, took my blood and urine within 10 mins, so amazing! The staff was friendly and quick, I felt like they knew what they were doing, which is important to me. My results came out the next day and I was able to view the results through the Straub app, I don't know how to read the results but I'm glad I was able to read that I'm not diabetic, that's all I could read though lol. I want to thank the staff for their knowledge and quick service!

I had bloodwork done. I was unaware that this lab existed for the past 11 years!!!…read moreA gf shared it with me by chance. I've been going to Straub in Pearlridge for YEARS ... fighting the traffic unnecessarily!!! The Diagnostic Lab at Queens West is just a couple miles down the street and they're open from 4am!!! How awesome is that?!? I'll miss the ppl at the lab at Straub, but it's difficult to NOT take advantage of this lab. AND the technicians are very welcoming and kind. Love it!!!

I usually have positive experiences with Diagnostic Laboratory Services (DLS), whether I'm bringing…read morea patient, a family member, or coming for myself. Unfortunately, my visit to the Queens West POB 102 location today was very disappointing and unlike anything I've experienced at DLS before. After my patient's doctor's appointment, we were sent to DLS for lab work due to a miscommunication regarding the lab orders. The staff member assisting us, whose name tag I later saw was Robert, brought us to the back. I had accidentally left my patient's ID and insurance card in the car, but he told me he could look up the information. I gave him the appointment card showing that two physicians had ordered lab work. As he searched on his computer, I noticed he became visibly irritated and frustrated. He began asking me questions about one of the physicians, including her name and where she sees the patient. He asked where the doctor sees the patient. I answered, "Yes, she's her doctor," because I didn't understand what he meant by "where." He asked again, "Where?" and I again replied that she was the patient's doctor, still not realizing he was asking for the physical location where the physician sees the patient. Then, for the third time, he loudly repeated, "WHERE?" At that moment, he made a tense clawing motion toward his face, his expression showing obvious frustration and exasperation. His tone was loud and forceful, and it felt as though I was being reprimanded rather than helped. It wasn't just what he said--it was his tone, facial expression, and body language that made me feel intimidated and uncomfortable. I honestly froze because I didn't understand why he was so upset. It was only then that I realized he was asking for the physical location, and I explained that the physician provides home-based medical care and sees the patient in her home. He later asked where my patient usually gets blood drawn. I answered honestly that I didn't know because she is often a difficult blood draw--even experienced nurses have difficulty. Again, his facial expressions and demeanor made me feel as though I had done something wrong simply by answering his questions. My patient has cognitive impairment and was smiling throughout the encounter, unaware of how uncomfortable the situation had become. I wanted to leave but didn't want to create a scene in front of her. After the blood draw, I immediately brought my patient to the front desk and asked another staff member for the urine specimen cup we needed. A few minutes later, Robert came out, politely handed us the cup, and even held the door open. I appreciated that gesture, and I respect that. I understand everyone can have a difficult day, and I truly hope that was the case. However, this interaction was deeply concerning. I am also genuinely concerned for Robert. The level of frustration he displayed during our interaction was alarming. I don't know what he may have been going through that day, but I sincerely hope he receives whatever coaching or support he may need. No one should ever feel afraid, embarrassed, or as though they are being attacked simply for answering question or misunderstanding a question when he ask me "where?"

HPN rocks! They really take care of their patient's from start to finish. From the front desk to…read morewhatever you are there for, you will have the utmost care from them. I HIGHLY recommend HPN! Shout out to JE! Trav

Great doctors that make you feel comfortable. Office staff is friendly and helpful. Did a sleep…read morestudy and techs were knowledgeable and made sure I was comfortable throughout the night.

This place is for those who need help with their substance abuse. COVID was difficult for a lot of…read morepeople in all sort of ways. Those who struggle with substances definitely felt the "squeeze" and HM is there to help. If you have teens, they also have a program to help them with their substance abuse and their vaping addiction. I know a lot of teens are addicted to nicotine because of vaping and the flavors and tricks. I hate how marketing focuses on our youth. HM is there to help your kids and the great ting about this is that the state pays for this service. You don't have to worry about personally paying. I pray our youth get the help they need and break free from all their addictions.

Queen's West POB location:…read more - Free parking - Clean We've had great experiences with Dr. Bruce Chen and the office staff. Great bedside manners. The staff at sweet success is also friendly and knowledgeable. Referred here twice by 2 different providers. We definitely recommend it here over Kapiolani's fetal diagnostics. They allow you to take pictures or video of the monitor during your visit. Also, they send you a link for the ultrasound images for your viewing. You can't do this at Kapiolani and will only get a long printout to take home that's only black and white. The wait time is also much shorter than Kapiolani. The only drawback is after covid, children are not allowed to the visit.

Been here 3 times this pregnancy. Each time waited over 45 mins. It's 11:48am, my appt was 11am. If…read moreyou don't mind just sitting around and waiting....this is the place for you. This place is a joke.

I used another mobile service who refused to come out a second time for my 97 year old mother using…read moresome ridiculous excuse. I was able to find Pacific Bloodworks and am so happy I did. Tairah is so pleasant, friendly and very caring. Our elevator was broken so I reached out to her before the appointment to let her know and she didn't even sound upset saying she could use the exercise. How great is that. She came and drew the blood quickly and efficiently and my mother was very pleased. Just one question I have is whether insurance is accepted. Other than that, we were very happy with everything. Thank you, Tairah!

Pacific blood works was fast and easy. I didn't need to leave my home as the numbers in covid cases…read morerise. Tairah was patient and so nice I will be using her service again.

Always my favorite urgent care to go to. I am always afraid to be judged when it comes to my…read moreconcerns about my health due to my raging anxiety. But when I'm in here, I never feel judged. The front desk, Rachel, and the NP, Brindy, have been so attending and understanding! I have luckily came my last two times when it was not so busy, but I trust that they are efficient in managing the flow of patients. I don't think I would go anywhere else! I am really grateful for the staff here. Thank you so much.

The doctor is super nice, very cheerful, caring, and happy, he listened to our concerns and…read moreimmediately took us to the exam room. The medical assistants were great with my child, especially when doing the swab test.

My other half needed a PCP, although he already had one, I wanted to find a more updated one. He…read morewas previously going to the same doctor as his dad and I never felt comfortable there. It was always crowded, super long wait and I barely understood the doctor. I finally took matters into my own hands, looked online and found Alohi Clinic. Although I can't speak from first hand experience with the appointment, my other half had no complaints. But what I can say is booking online was easy for me and when I had to adjust times, calling was just as easy. There is a code to get into the building, which they give you, and the waiting area is a good space nice cool and quiet. They offer services like facials, hair removal, etc. but they also are an internal medicine practice so you can come for normal PCP stuff. It's pretty great. The wait is quick, the front desk is friendly and the office is clean. So far it's been great with this clinic and I'm glad we found it.

My husband and I honestly can't say enough good things about Dr. Coelho at Alohi Clinic. It's been…read morea long time since we've had a primary care doctor, and I didn't realize how much I was missing that sense of genuine care until now. From our very first visit, Dr. Coelho made us feel completely at ease. He's incredibly knowledgeable and thorough, but what really stands out is the way he takes his time to explain everything clearly -- not just the "what," but the "why." You never feel rushed or like just another appointment on the schedule. There's something about the care he provides that feels personal and comforting -- almost like being "at home." That's hard to put into words, but it truly makes a difference. For the first time, I can honestly say I'll never dread going to see my primary care doctor again. If you're looking for a physician who combines professionalism, compassion, and genuine connection, I can't recommend Dr. Coelho at Alohi Clinic enough.