Due to my health, I need blood work done once a month or every other month. When I was young and…read morehealthy enough to donate blood, even the blood bank needed to poke me several times before they could find my vein. For some reason, they would always say my vein moved -- like it had legs and walked away on them! I was usually in pain because the needles are not small. Even when I go to the ER, both of my arms usually end up with 4 pokes total -- 2 in each arm. They try 3 times and then call another nurse. This is the story of my small, sneaky veins. lol It is very rare for anyone to get blood from my vein on the first try. I always ask for butterfly needles. That is, until I started going to DSL. I have had several blood draws there and they have never missed. I usually get Norma, who is very professional and caring. She knows my veins are small, but she has never once missed. When I was with Kaiser, 2 nurses missed my vein, so they had to call an anesthesiologist with ultrasound equipment just to locate it. After 4 pokes, they needed to call in a specialist. lol Several times I went to DSL when I was very cold, and I know that when your body is cold, your veins are even harder to find. Even then, they never missed. I would like to recognize the technicians, especially Norma, for always getting my vein on the first try. To put it in perspective -- Kaiser hospital nurses missed 4 times and had to call an anesthesia technician to come withdraw blood and place my IV, meaning 5 needle pokes total. With Norma, it is just one poke. DSL will always be my go-to lab for blood work. This message is for upper management: without Norma and the other technicians there, I would not continue going to that DSL location. Because they do a fabulous job and only need to poke me once, I will always choose that location. Please make sure they are recognized and appreciated for their outstanding work.

I can't comprehend the low ratings for this Lab. I've come here more than a handful of times and…read moreI've never received bad service by the Staff. If possible, I would advise going later in the day, more towards the 3-4pm slot just because the Kupuna tend to be there first thing in the morning so you may have to wait a while. If it is busy, don't forget to pull a number and just chill outside if you can't find a seat, but pay attention to the sign so you don't miss your turn. Phlebotomist are very thorough with your information and always double or triple checks the reason for your visit. Drawing blood has always been less than a 5min visit. They are close on Sundays so if fasting, keep that in mind :)

No waiting at 9am! Friendly... efficient... In and out…read more The technician who helped me follow proper protocol regarding safety of patient info and labeling my bloodwork. I highly recommend them. Only 1.5 miles from my house!

Visited the Clinical Labs of Hawaii Waipahu location today for my daughter's blood test. We walked…read morein, were greeted by staff, and only waited just about 5 minutes to get checked in. We got called into one of the draw rooms and the phlebotomist (Joja) was amazing. My daughter is under a year old, so you can only imagine the anxiety I had hoping my daughter would sit still while getting her blood drawn. Joja interacted with my daughter and even offered her stickers to distract my daughter (it worked). I apologized for my daughter crying, but Joja reassured me that her crying isn't an issue but rather a good thing. In short, our experience was great. Joja deserves to be recognized for her professionalism, expertise, and care. Thank you Joja & CLH Waipahu team.

I usually have positive experiences with Diagnostic Laboratory Services (DLS), whether I'm bringing…read morea patient, a family member, or coming for myself. Unfortunately, my visit to the Queens West POB 102 location today was very disappointing and unlike anything I've experienced at DLS before. After my patient's doctor's appointment, we were sent to DLS for lab work due to a miscommunication regarding the lab orders. The staff member assisting us, whose name tag I later saw was Robert, brought us to the back. I had accidentally left my patient's ID and insurance card in the car, but he told me he could look up the information. I gave him the appointment card showing that two physicians had ordered lab work. As he searched on his computer, I noticed he became visibly irritated and frustrated. He began asking me questions about one of the physicians, including her name and where she sees the patient. He asked where the doctor sees the patient. I answered, "Yes, she's her doctor," because I didn't understand what he meant by "where." He asked again, "Where?" and I again replied that she was the patient's doctor, still not realizing he was asking for the physical location where the physician sees the patient. Then, for the third time, he loudly repeated, "WHERE?" At that moment, he made a tense clawing motion toward his face, his expression showing obvious frustration and exasperation. His tone was loud and forceful, and it felt as though I was being reprimanded rather than helped. It wasn't just what he said--it was his tone, facial expression, and body language that made me feel intimidated and uncomfortable. I honestly froze because I didn't understand why he was so upset. It was only then that I realized he was asking for the physical location, and I explained that the physician provides home-based medical care and sees the patient in her home. He later asked where my patient usually gets blood drawn. I answered honestly that I didn't know because she is often a difficult blood draw--even experienced nurses have difficulty. Again, his facial expressions and demeanor made me feel as though I had done something wrong simply by answering his questions. My patient has cognitive impairment and was smiling throughout the encounter, unaware of how uncomfortable the situation had become. I wanted to leave but didn't want to create a scene in front of her. After the blood draw, I immediately brought my patient to the front desk and asked another staff member for the urine specimen cup we needed. A few minutes later, Robert came out, politely handed us the cup, and even held the door open. I appreciated that gesture, and I respect that. I understand everyone can have a difficult day, and I truly hope that was the case. However, this interaction was deeply concerning. I am also genuinely concerned for Robert. The level of frustration he displayed during our interaction was alarming. I don't know what he may have been going through that day, but I sincerely hope he receives whatever coaching or support he may need. No one should ever feel afraid, embarrassed, or as though they are being attacked simply for answering question or misunderstanding a question when he ask me "where?"

This is my go-to for bloodwork and my experience is typically good. This morning technician…read moreJennifer that provided services was not. Not only did she poke me twice but buried the needle and kept moving it around to find my vein. She was in no way empathetic and her sorry at the end was very dry.

HPN rocks! They really take care of their patient's from start to finish. From the front desk to…read morewhatever you are there for, you will have the utmost care from them. I HIGHLY recommend HPN! Shout out to JE! Trav

Great doctors that make you feel comfortable. Office staff is friendly and helpful. Did a sleep…read morestudy and techs were knowledgeable and made sure I was comfortable throughout the night.

This place is for those who need help with their substance abuse. COVID was difficult for a lot of…read morepeople in all sort of ways. Those who struggle with substances definitely felt the "squeeze" and HM is there to help. If you have teens, they also have a program to help them with their substance abuse and their vaping addiction. I know a lot of teens are addicted to nicotine because of vaping and the flavors and tricks. I hate how marketing focuses on our youth. HM is there to help your kids and the great ting about this is that the state pays for this service. You don't have to worry about personally paying. I pray our youth get the help they need and break free from all their addictions.

Queen's West POB location:…read more - Free parking - Clean We've had great experiences with Dr. Bruce Chen and the office staff. Great bedside manners. The staff at sweet success is also friendly and knowledgeable. Referred here twice by 2 different providers. We definitely recommend it here over Kapiolani's fetal diagnostics. They allow you to take pictures or video of the monitor during your visit. Also, they send you a link for the ultrasound images for your viewing. You can't do this at Kapiolani and will only get a long printout to take home that's only black and white. The wait time is also much shorter than Kapiolani. The only drawback is after covid, children are not allowed to the visit.

Been here 3 times this pregnancy. Each time waited over 45 mins. It's 11:48am, my appt was 11am. If…read moreyou don't mind just sitting around and waiting....this is the place for you. This place is a joke.

I used another mobile service who refused to come out a second time for my 97 year old mother using…read moresome ridiculous excuse. I was able to find Pacific Bloodworks and am so happy I did. Tairah is so pleasant, friendly and very caring. Our elevator was broken so I reached out to her before the appointment to let her know and she didn't even sound upset saying she could use the exercise. How great is that. She came and drew the blood quickly and efficiently and my mother was very pleased. Just one question I have is whether insurance is accepted. Other than that, we were very happy with everything. Thank you, Tairah!

Pacific blood works was fast and easy. I didn't need to leave my home as the numbers in covid cases…read morerise. Tairah was patient and so nice I will be using her service again.

The doctor is super nice, very cheerful, caring, and happy, he listened to our concerns and…read moreimmediately took us to the exam room. The medical assistants were great with my child, especially when doing the swab test.

Waiting was quick…read more The front helped me right away and greeted me soon as I walked in. Doctor saw me pretty quickly after checking in with the nurse. The office is clean and neat. Overall quality time and care was pretty great and I'd definitely come back to this urgent care location again.

Appointment for xray in Waipahu…read more.. I wasn't able to find the entrance to Hawaii Diagnostic Radiology... I walked all the way around the building. It's a separate entrance in the parking lot... Do not try the entrance with the elevator. Staff were very friendly, patient, and efficient. Waiting area was clean, and had good air-conditioning, and comfy chairs. Thank you for your service! This was a convenient location... instead of driving through traffic to Honolulu!

First time here and was easy to find with alot of parking in lot…read more Upon entering you go through two sets of double sliding doors. Waiting area is small and very cold !! For that matter the whole place is COLD !!. Exam room was comfortable and tech was professional. In and out within a half hour for ultrasound. Liked it here and would go back again.