10/10 exceptional customer service, highly satisfied with their services plus they wash and clean your car before you pick it up. My car looked better than when I took it in. read more

Set an appointment for estimate w Alexandra who was extremely helpful and patient and answered all of my questions gracefully and to the best of her ability. I call back today and spoke to Monique... disgusting customer service. Lead me to cancel my appointment. She was rude, condescending and kept interrupting me as I was trying to gain clarity of the process to get my car fixed. I don't need someone to make an already difficult, stressful situation WORSE. Consumer Beware! read more

Took our Mercedes in for $3500 worth of bodywork on a Tuesday morning, and it was done, (and done beautifully) the next afternoon. It's an impressive operation! read more

Diamond Auto Body & Paint - Damage - Body Shops Near Me - Fresno, California

I couldn't be more happy with Diamond Auto Body their caliber of work is amazing always flawless and if you're looking for Customer Service, these are the guys. Took my first repair to Arthur back in 2021. He runs a honest and professional business. I would never consider taking my car to another shop. read more

Diamond Auto Body & Paint - Diamond Auto Body - Body Shops Near Me - Fresno, California

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Diamond lost my business to Garlock Collision. Diamond refused to give me a quote unless I had the insurance quote. I asked the insurer (Farmers) why they might've done this and they said they most likely wanted to make sure I had the money to pay for the work. Garlock Collision was willing to be the first to quote the job and got my business. A replacement door on the back of a Sprinter van. About a $6500 job. Did an excellent job and fast turnaround. read more

We recently took our car in to have the drivers side mirror replaced as a result of a small accident. David immediately looked at the damage and sent me an estimate that same day. The service was fantastic and the communication was outstanding. Monique in the office was also very helpful in keeping us informed on the status of the repair. I would highly recommend Diamond Auto for any repairs needed. Dennis. read more

took 3 months, Installed aftermarket parts on incorrectly. still have chipped paint And still have suspension issues ended up having to take it to another shop. Would not recommend. read more

Awesome service on my Fiat 500. Repairs were completed in about 20 minutes. I already had the parts needed. I had brittle, rubber door moldings from the Fresno heat. I did not have an appointment and they were so kind to me. read more

I went to Diamond today to have some paint correction done. First, they asked if I had an appointment. I didn't. Then, if it was an insurance claim or if I was going to pay for it. I said I would be paying for it. Then, she asked me for the make and model of the car. When I told her that it was a 1999 Jaguar XJ, she said "Sorry, but we don't work on cars older than 2000." I went there because I was told by Haron Jaguar that they are certified. To me that meant they were a professional outfit and knew what they were doing. Well, I guess I was wrong. read more

My car was towed to Diamond after it was recovered from being stolen. I was beyond overwhelmed. From the moment I spoke with Misty at Diamond, everything changed. She was one of the most professional, compassionate, and incredibly genuine people I have ever worked with. Misty went above and beyond to keep me updated every step of the way, handled all the insurance coordination flawlessly, and had a genuine concern for my daughter's safety in the vehicle. What really stood out was how much Misty truly cared, but about me as a person going through a tough situation, and a genuine concern for my daughter's safety in a vehicle that had been stolen. She was diligent in making sure that when we drove off, it was as if it were her own vehicle, with her child in the car. That is super rare. To find someone who treats you like family and takes so much pride in their work. If I could give more than five stars, I would. I highly recommend Diamond Auto Body; the main reason is Misty; however, it is a family there, so for anyone needing trustworthy, exceptional service, go there. Thank you, Misty, for all you have done! Rachel M. read more

No Charge... I had was a little dimple on my front bumper of my Subaru Anthony popped it right out for me while I waited for a few minutes... Diamond Auto Body did not charge me anything!! This place even takes excellent care of cars worth under $50,000 Thank you, Leah read more

If you have a Jaguar, Land Rover or other high end vehicle and have to have body damage repair BEWARE of this repair shop. I have a 2024 Jaguar F-Pace that was side swiped by a semi causing damage to the whole passenger side. For Jaguar repairs, you can only take them to a "certified" Jaguar repair shop, for me, that meant having my vehicle taken 2 hours away to Diamond, worst experience ever. Brought my vehicle in the beginning of December 2024, the shop had the vehicle for nearly 3 months. Week after week they would promise the vehicle was going to be ready and then the day of, something unexpected would pop up and it would be delayed. This happened at least 3 weeks in a row. The last time it occurred, the manager (Marco) said they would reimburse the rental car costs for the last time it was ir delayed, ended up being 6 days ($390). When my wife picked up the vehicle they told her to submit the receipts, a week later they still hadn't responded, when she reached out she received the attached email, stating they decided they weren't going to reimburse. Additionally, when she got home with the vehicle she found the trunk cover has not been reinstalled, she contacted Marco and he agreed to ship it, it never happened. A week later, drove 2 hours to go pick it up. The MOST EGREGIOUS was when we looked over the vehicle after getting it home, we found they had completely missed repairing a whole area on the bumper!! (SEE ATTACHED PHOTOS). Had to reach out to Progressive who made arrangements to have the vehicle taken to another repair shop to inspect the repairs that were done and complete the final repairs. Be careful and don't be fooled like we were by this shop because of how they set you in or the other vehicles they show you they are working on, this place is a SCAM, they will drag out your repairs and do a crappy job. read more

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Before bringing it to Diamond auto body, the hood had a fairly big gap between the bumper and the hood itself. When picking up the car we could visibly see immediately that the gap was gone and the body line was how it should look. The quality of work was amazing, the employees were very professional, courtesies, and timely. They listened to what I wanted and did what I needed. The job was done right the first time. read more

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Awesome customer service by Misty. The quality of work was excellent. I would definitely recommend Diamond Auto Body & Paint. Note: There is a young adjustor (not mentioning names) who first assist me and I want to say, avoid that person. read more

Cannot say enough wonderful things about Diamond Auto Body. Archie, Arthur and their entire crew (all the way to the service desk, body work staff, and everyone else) are top notch. We have been going to them for several years (yes, some of us have many "fender-benders") and they are always so nice and honest. They work on high-end cars, and are always very busy but that doesn't seem to get in the way of them being respectful to all customers. Thank you Diamond Auto, thank you Archie and Arthur! The Sasaki's, Satoshi and Sandee :) read more

So I stopped by this body shop and had such a great experience.. the manager Monique omg she is amazin!!! very knowledgeable, answered all my questions!! If you need body work and paint done and want great customer service stop by and talk to Monique! read more

Excellent communication!!!!! This company was very good from start to finish! Everyone I came in contact with was very humble and kind. All the awards and certifications on the wall speak volumes on how they do business! You can tell by the way they treat you. When I showed up for the estimate, they walked with me around the car. When I came back for dropoff, they walked with me around the car, and they are very thorough on every point of the repair. OUTSTANDING repair shop! read more

Diamond Auto Body & Paint - Wall of fame. - Body Shops Near Me - Fresno, California

Can not say enough about how wonderful this place is starting with Art and the front office! They truly go that extra mile for you . I have sent couple referrals and they too are impressed by the work and service. Thank you Diamond for giving top quality work. Give them your keys and they handle the rest ! read more

This is an updated review for Diamond Auto Body. Everything I wrote about Diamond auto body is Wrong, except the wait time. If you want your car to sit on their lot for 3 months, while they get around to it - that's true. They OVERBOOK, so there's just cats sitting there when they're good to go. And try to get in touch with your advisorAlso if you call, expect, again to be put on hold & wait,wait, wait & then speak to a RUDE receptionist. NEVER NEVER EVER!! I recently had my Tesla repaired at Caliber & was greeted warmly & waited maybe 10 minutes, perhaps 5 & was greeted by Christy who was friendly knowledgebly Sge looked at the damage & agreed war neede to be repaired (also said a bit of damage to the trunk (hit the open garage door)? I was given a date the work would be done & it was 2 weeks EARLY. When I picked up my Tesla the manager & I observed the damaged areas & it was perfect. It was immaculate inside & out. It looks as new as the day I bought it. My daughter had her Tesla repaired at Caliber Remington, so did my neighbor (a Mercedes & a BMW) Caliber is EXCELLENT in every way!! I wish I could post ZERO read more

The customer service was awful. The receptionist lady was hella rude and was not willing to be helpful in answering any of my questions regarding the services that are offered. How do y'all expect me or anyone to spend any hard earned cash here when there's no quality customer service even on a simple phone call. Oh and the 50 bucks you guys wanna charge just to look at the vehicle, like come on. read more

I've came here twice. The second time when I got my front bumper replaced, I picked my car up, took a look, noticed they used old bolts and pieces to secure it. I'm like ok we'll they're reliable so this is probably good enough. I was wrong, as I was driving on the highway, the undercarriage came off! It pulled off the wheel well with it as I was on the damn highway, I thought a tire blew up. This was some pathetic securing. Which could've very likely killed me as semis are all around me. I pulled off the road and have to tie everything back together with my shoelace. The securing pieces weren't even secured on some they were just placed on top of where it was supposed to be secure. Ok so I go in since I read the warranty. The guy was trying to say I hit something and it looked like I hit something. Yeah no I did not. I'm guessing he's the one who knew he didn't secure it right. But no I did not hit anything. Bumper is very intact. So it's all messed up. I didn't have time to argue I had to work but that's just wow read more

Great customer service and top quality work. Best in the valley. Good communication, prompt service. Had an issue with my car and they were able to repair it promptly without any issues! Highly recommend. read more

RUN!!Hands down the WORST quality of work and customer care I have EVER received from a body shop. They took a pressure washer (they admitted they did) to my car way too close and stripped paint from my grill and refuse to do anything about it. They say it came like that!! THEIR adjuster took photos of my car the day i dropped it off, attached are the photos they took as well as pictures the moment I picked it up at their shop. Clearly my grill wasn't damaged. Also the chips in my rim chips they were supped to fix, (they charged insurance for rim repair on the invoice) They slapped some paint on it and it looks terrible. Absolutely awful work at Diamond auto body, highly recommend going elsewhere to avoid them damaging your car or not properly fixing it. read more

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If you have a surplus of free time to have your car in this shop and don't mind miscommunication the whole way then this is the place for you! This place is crazy busy and flooded with business to the point that I'm positive they had my car for longer than need be. On top of that I kept receiving "updates" that my car would be done by this day, then by that day, then the following week, then later today. Most "updates" were inaccurate. So if you have time to waste this place is for you! My car seems fine so far. Other than them locking my infant camera in the trunk behind my back seats. read more

Awesome service. Staff was extremely nice. We really liked that they texted me everyday to let me know the status on my vehicle.

This is going to be the third time needing these guys to do the paint job correctly. I've explained multiple times the issue and even the quality assurance man felt bad for the terrible job and apologized profusely. Even so, the second time redoing the paint is terrible, with paint build up due excessive paint. Also the chips in the paint from the first time was not addressed. Avoid at all costs read more

There's a reason this place is highly rated, and let me add they're worth waiting for. It took about a month and a half to be seen but other places had a wait too so it is what it is. The whole process was a breeze and they do exceptional work. When we went to pick up our car we spoke with Eddie and were blown away with how knowledgeable he was about the make and model of our vehicle. This will be our go to place from here on out. read more

They took 3+ months to "fix" my Audi A4 after accident. It was dropped off 01/10/2022 and got it last Thursday 03/17/2022. At first it was $2k + job insurance agent said when she went to appraise the damage on the car they had dismantled the wrong car. They got to work on it 3 week after drop-off. (They did tell me they were behind, therefore didn't mind. I work from home and have other vehicles) will try to make long 3month story short as possible: The first time they told me it would be done was around 2 week of Feb. My brother made the drive down to the shop. The car was not to be found. When they found it, it was at another place getting aligned but they had found more damages. Went back for repairs and once again got the call that it was going to be done by the end of the month. Now, the car was done but they forgot to fix the paint and damage from the back. How can you forget? It was written in the report. They gave me an option to to cash out or get the back paint fixed. I chose get it fixed. The story repeated itself the body shop technician called me saying the battery was now not holding charge. The car turned on to get on flat bed after accident and turned on to get on another flat bed to the auto shop. After three months it could have negligence in their part. The hood on my car also doesn't hold anymore. Will be taking my car to another shop to check OEM parts and damages not fixed by the shop. Overall 0 Stars for Communication : Not meeting deadlines set by them 0 Stars for Time : 3 months - I had a shop in LA fix Injectors and new suspension in two weeks. 0 Start for Details : Not letting me know about battery issue till the end and realizing the hood doesn't work along with metal grinding when shifting accelerating. The only thing that will get 3 stars is the paint. Lets be realistic paint cant be me match. Overall this shop dropped the ball so many times. Will be taking further action after I get a full diagnostic in another shop. read more

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I had a scratch on the back of my car, they took care of it the same day. They were very nice and professional! Thank you! read more

The shop did a great job in doing the repair work on my vehicle after a collision. They did take longer than they had expected to take in doing the work. However, they did a very thorough and excellent job in repairing the damage and replacing the vehicle parts where needed. I specifically chose their shop because I have heard a lot of Negative feedback regarding corporate shops like caliber collision. All in all, diamond does excellent work. read more

Don't waste your time coming here. They refused to even look at my car for an estimate. Apparently you need to book an appointment a month in advance to be granted their attention. The receptionist was very snotty and acted like it was a privilege to even be allowed into the building. There were also multiple employees standing around with nothing to do. Poor service, poor attitude poor everything. read more

Diamond Auto Body came recommended by a coworker because I was looking for somewhere to quote scratch repairs on my car door. I brought it to Diamond yesterday and was told that that the door didn't need paint work, but that the could likely buff it out. I didn't catch the gentleman's name who assisted me, but THANK YOU! I appreciate your honesty and helpfulness with my Mercedes GLC and will definitely pass along your information to anyone looking for auto body work. If we ever need assistance in the future, we will be back! Thank you! read more

I had an excellent experience at diamond. great customer service and everyone i spoke to was very friendly. I was very pleased with their workmanship. Highly recommend read more

Had an appointment scheduled today at 0940 hrs. I showed up just before before 1000 hrs, which I admit was a little late ( I have a 3 month old daughter that was being fussy and did not let me leave the house on time). I only needed to have my drivers side door handle replaced due to my vehicle getting broken into on Christmas. This was the shop that my insurance recommended so I decided to schedule the appointment. When I arrived I was immediately told to go to another shop because I was more than 5 minutes late or I would need to reschedule for another week (mind you my work let me have today off to get this taken care of). The employee I met with said it was the policy of my insurance company to turn me away because I was late. Long story short I called my insurance and they said that was NOT their policy. All in all, do not recommend. Customer service is abysmal . read more

I do not usually write reviews... maybe their body work is just fine, I don't know because I didn't end up fixing my car here as their customer service was AWFUL, specifically from a manager named Danny. It is a shame that BMW recommended me to them and this company did not deliver. Danny was not courteous and often acted rude and short with his answers. After three weeks of having my car delivered to Diamond body they didn't have an estimate for me and every time I would inquire they didn't have further information, like no one had any idea what was going on... anyway, bad experience for me. read more

Anthony is an awesome body shop guy! Thoughtful, detail-oriented and communicative! Wouldn't want to use anyone else with our Tesla!

After going in again to the get the final part needed to fix my car I talked to Anthony and and it looks like it is my battery. He said it was their mistake that they left the lights on that hindered my battery and is going to make me have to get a new one. Never did I think fixing the front bumper would come with so much difficulty! At least the front bumper is fixed and Anthony was nice and admitted to the issue that was their fault completely. It will ultimately cost me. Never again. read more

Took a long time with our car. Longer than promised. Car had damage created by their techs. They patched it and not replaced. Hope it holds up because manager could or would not guarantee it - something they caused! Rest of work was ok, but the worst part was the poor communication. Promised calls that never came. I would call and get no returned calls. Spoke to one of their managers and explained our concerns. Instead of resolving issue immediately, he gave the excuse for employee that they have been very busy. Very busy is a good excuse for not returning a call within a day maybe, not for no return calls for days on end. He assured me he would get person to call me right away. That was two days ago. We would never return. read more

The shop guys know what they are doing. Great place to bring your car. Office staff is helpful.

Diamond Auto Body did a excellent job on my X5. Anthony helped me out from start to finish and kept in touch throughout the process great customer service. The detail department also did a excellent job! It was worth the wait. Ronnie read more