I was very happy getting a vintage pair of gold earrings repaired here (a gift from my godmother,…read morenot expensive but very sentimental), recommended by Derek Simpson Goldsmiths. It took almost 2 weeks (it was over thanksgiving and I was not in a hurry), and when I got them back, they were shinier than ever and restored perfectly. I was very satisfied with the service.

Horrible mean guys to be honest or nothing but rude to me. Made me pay more than what they had said…read moreoriginally and then wouldn't even accept my card number typed in so I had to drive back home and come back in with cash in order for them to just be even bigger. Assholes hope you guys have a great day in hell

WARNING! Do NOT purchase anything from this business! They are extremely deceitful in their…read morebusiness practices. Horrible customer service and rude associates. They will ship you the wrong item and then try to gouge you with outrageous fees when you try to return the item. Take your business elsewhere. You've been warned!

They have a large and beautiful selection. they also provide great service. I have been here many…read moretimes. Highly recommend

Based on the reviews received I took my Lejour "Flygraph" chronograph to Eric to see if he could…read moreaddress a problem on an otherwise good functioning watch. It kept good time and everything worked as it should except the seconds hand would not return to the 12 o'clock position, more like 11:58 when I finished using the chronograph. Two weeks later Eric tells me it will cost $845 to fix my problem! Now this is a watch that cost under $100 at the Ft Rucker post exchange in 1972. No thanks, I said and went to pick up the watch. Eric was not there but his father was and after some grumbling found and returned my watch which now did not run and the seconds hand was stuck at the 2 o'clock position. I told Dad that this watch ran well when I brought it in, so he took the case back off and did something as the watch was running but the second hand was "stuck" at the 2 o'clock position, not 11:58 as when I brought it in.. If I started the chronograph function, the seconds timer returned to the 2 o'clock position, not 12 o'clock. I explained all this to Dad who said I should talk to Eric. I asked Dad if he would have Eric call me. He said OK but Eric chose not to. From the many positive reviews it's obvious Eric is competent In my case, however, he ruined a watch with sentimental value that I had hoped to pass on to my grandson. Obviously, I cannot recommend them at all. But if you choose to leave a watch with them, make sure you explain and show everything about the watch.

Good work, trusted merchant, quick turnaround, reasonable pricing. I highly recommend!…read more Eric not only replaced my watch battery and repaired a sentimental costume ring (that two other jewelers refused to look at because of low value), he replaced three missing diamond stones my in my wedding band! Located between Home Goods and Marshall's in Gateway Plaza, Patchogue. Call first as Eric is not always there: 631-629-5393

very pleased . Clock was fixed promptly at a fair price…read morehighly recommended owner very pleasant

Craig Jenkins, owner of The Swinging Pendulum Clock Shop, repaired my grandfather clock. His is…read morevery professional and takes his job very seriously. He answered all my questions and did the repair promptly and efficiently. he is always available to answer question. I would gladly recommend him for anything to do with repair or sale of clocks. Mike C.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

Fixed a very important clock for me. Helpful and reasonably…read morepriced Thank you. Nice staff

Honest craftsmen rise and fall on their reputation. I brought two replica watches to Mahmoud on two…read moreseparate occasions for service after receiving what seemed like questionable estimates to repair. Both watches were repaired for fair prices and expertly. Previous estimates quoted total overhaul and replacement of parts. In fact both watches were no more than six months old. The second watch I waited three weeks for an inflated estimate. Franklin Clock shop and Mahmoud repaired the watch in one day!! I am grateful to Mahmoud and wanted to praise him for his honesty and fairness. I will always bring my work to him in the future and my word of mouth will bring additional customers I hope.

If you want to ever experience Customer Service like you've never experienced before, by all means…read morehead on over to The Time Store. They usually open between 30 minutes to an hour late, which gives you plenty of time to kill, be late for work, an appointment or peruse Macy's and the other jewelry stores that carry the same lines without the attitude. Their sales associate, Omar is a gem and a veritable fountain of knowledge- or whatever comes into his head to close a sale. I think they're called "lies". The customer service you find at this company is so exceptional, their Trumbull location closed down. So, reiterate- if you're looking to experience sub-par service coupled with the ranging between stellar (Britney and Polly) to abysmal (Omar) take your chance and give it a shot. Just remember that they open later than the other stores. MUCH later, and about 15% of what Omar tells you is the truth. The other 85%...not so much. You'll do much better going to Lenox Jewelers in Fairfield or Macy's.

This is a very dishonest business. They run an Amazon store titled "The Time Store Authorized…read moreDealer." However they sell watches through that store as an unauthorized dealer. These watches then do not have a manufacturer's warranty. I purchased a watch that was broken as soon as I received it, and have spent two weeks trying to get it repaired until warranty, only slowly learning of their full deception now. They don't respond to emails, messages through Amazon, and their phone numbers don't work.

Norwalk institution. Excellent jewelry repairs and fine watch battery replacement (Cartier!) at a…read moregreat price. Highly recommend!!

I needed something unique for my wife as a Christmas present. Larry at Pellegrini Jewelers…read moredelivered! Then we wanted the chain adjusted so it could be worn with a medium-length or long-length neckline. Wonderful craftsmanship. They also cleaned my wife's wedding rings, and now they look brand new. I am very grateful to the business for a great Christmas and for putting a smile on my wife's face!

Great job! Fast experience, professional same-day service happy Mother's Day to me got my clock…read morefixed that my grandmother gave me years ago! #Nicole

It was supposed to be a simple battery change for a Casio digital watch. You'd think it would be a…read morebreeze. Nope. When I first arrived, the guy with the beard and tattoos asked me to leave the watch behind. He said he needed to look up the instructions. That should've been the first warning, but it was before closing, and I had a meeting. After a week, I had not received any updates. So I called the guy, and I could tell that he hadn't even looked at the watch because he mumbled something and said he'd call back. I got a message on my phone half an hour later; it was him telling me that the watch did not register time. Basically that it was dead. And that they don't replace movements for that watch, which was a G-Shock. When I went to pick up the watch, the guy didn't even know where it was. The floor is littered with boxes filled with plastic bags containing other watches. There doesn't seem to be any kind of storage structure because it took two people about 5 to 10 minutes to finally find the watch. And when I took it out of the bag the thing fell apart and in my hands. The screws weren't even fastened on correctly. So I basically took in a watch with a low battery, still displaying time, and left with a broken paperweight. The guy blamed it on the watch's age, or what not. But this was the first time I had the battery replaced, after five years of flawless functionality. Not anymore. This place receives good reviews, which is why I brought it here in the first place, but I won't return again. The one star is because they didn't charge me for the ordeal.

Service, Polite, Professional and very Fair on their prices…read more Trustworthy. Would definitely go back for appraisals, their Jewelry, and Size Fitting etc., Kindly Regards Cindy Muccigrosso (Danbury CT)

Faltom jewelers is an amazing place and they offer great service on watches!…read more I highly recommend them! Lexington