Walked into this business after checking out a couple other jewelers in the area. The staff at the…read morefront desk was incredibly friendly and welcoming, and excited to talk to me about the work I wanted done on my jewelry. I had a sterling silver ring and a mixed gold ring resized, and the work was beautiful. Both rings were completed quickly and ready for pickup. My experience was so great, and the price of services so reasonable, that I went back to a jeweler I'd been at previously and requested my pieces back so I could take them to JD & Co instead! Would recommend this business and I will be back in the future!

I trusted Johnny and his team many years ago and never wavered returning to have them enlarge,…read moresecure and clean my rings. The end result is outstanding and my rings are brilliant and look brand new!

terrible customer service. there are two women who work here in their 20's and are very rude and…read moreact like your a nuisance for wanting to see stones behind the counter. The prices here are also terrible and you will do much better at any other gem shop in Seattle. don't waste your time with this place. it's a total scam!!

Unique shop, full of Rocks, Stones and surprises. If you're a Rockhound, you'll be in heaven! Need…read morea gift? Lots of beautiful items.

There was a mix up with my ticket. Long story short, they…read morewent above and beyond to make it right by replacing my item with something that made me more than happy. They by no means had to do anything at all; could have said it was my fault and my problem, but they took care of me. That stands out in this day and age. Big shout out to Bart, and Juan for hooking me up. Appreciate you guys big time! I will definitely be directing my business, and recommendations towards Elite Pawn from now on. With respect, Jonathan Rosebrock

Horrible service. Don't recommend coming here for anything. Horrible quality and rude employees.read more

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

Needed 2 watch batteries replaced, gentleman replaced while I waited... Other places I called, they…read more wanted me to leave the watches and they charged outrageous price for the batteries.

From the owner: We Fix It Right! A next Generation Watch & Jewelry Shop! read more

Loves these guys! Everyone that works here is super friendly and honest. I consigned an engagement…read morering with them a couple years back and just got my watch battery replaced here too. Way cheaper than I thought it was going to be and they're always fast! 10/10

Have been in twice and they are friendly and helpful. Suggested when a coupon might be in the paper…read moreto get a discount on some expensive work I needed done and added a watch link for free when the watch wasn't purchased there.

Went in and was taken care of quickly and professionally…read more Straight deal. Solid human. Well satisfied. Thank you!

I cannot recommend this place highly enough. Exceptional service, great communication, and a…read morefriendly and not-intimidating place to be. Mark has helped me to learn more about some of the jewelry I've inherited, restrung vintage pearls for me, bought gold scrap, and sold me beautiful silver coins. I am impressed by the professionalism and integrity of this entire operation.

I would not recommend this jeweler. When we walked in, the lady upfront was extremely brusque to…read morethe point of rudeness with us. We got a quote on a bracelet that was literally five times what my local jeweller quoted. They replaced the battery for $16 in a watch, and the watch is still not working. I was a first time customer and will be a last time customer. I would recommend they be more pleasant and welcoming to new faces in the store and keep their rates more reasonable.

I came to Marlow's after my mom gave me one of her old rings. It had seen much wear and love over…read morethe past 63 years, and I wanted to bring it new life while keeping its history. I had a project vision and Marlow's helped me bring it to life. I had the previous stone removed as it wasn't salvageable and replaced it with a Ruby Star Sapphire (mine and my mom's favorite), which they helped me by sourcing. They brought in a few choices and allowed me to pick which stone I felt best fit the project. The basket required reshaping and extra work, but they did it so that the Star Sapphire fits beautifully. I love that I can carry around a piece of my mom. The ring shines and the sapphire has three star lines with indoor lighting and one distinct bright star in the sun. I highly recommend Marlow's if you are needing someone to go above and beyond on a project! They truly excel in their craft and all staff are extremely warm and welcoming.