Amazing service, knowledgeable employees and great prices. They give really high prices when you need a the loan or the items you want to sell. Prices are good if you want to purchase something you need from wide selection of items they have in stock. read more

Diamond Jim's Pawn Shop - Pawn Shops Near Me - Pasadena, California

Sam was wonderful. He gave me a fair orice for what I brought in and worked with me even giving great free advice which is going to save me $$ in the long term. i highly reccomebd you go here and give them a shot you wont be dissapointed! read more

Customer service was amazing from start to finish. The whole process was super easy and smooth. Simon was incredibly helpful, knowledgeable, and made sure everything went perfectly. Highly recommend based on the great service alone. read more

Stop being in sold some gold. I had Simon was very knowledgeable and helpful. Very honest for a pawnshop.

Owner has been trying to convince me to change my review ever since I posted it. He said they would never offer me $150 for a 6 gram 18k ring... So I borrowed a scale. My ring is more than 6 grams. It's 18k gold. When I eventually decide to sell it, I'll post the picture of what I get for it here as well. DO NOT SELL YOUR GOLD HERE. read more

Diamond Jim's Pawn Shop - The ring is more than 6g - Pawn Shops Near Me - Pasadena, California

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Great customer service,good prices you can find a lot of things there. I have been going to them for about 18 years.

Simon helped me out! Sold some silver and he gave me a little more cause I was struggling! Appreciate them and will be back forsure

This place has all the good stuff! I recently went in as I happened to be in the area because I'm in the market for a Rolex. The fellas Simon, Nshaun and Zhiro were super knowledgeable and patient as I asked my questions about the different Rolex styles. They were very reasonable on the pricing and will be picking up my new Rolex this weekend! Must check this place out for other jewelry items such as Gold and silver rings, chains, bracelets and earrings. They also have a great inventory of tools as well read more

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the best best best people ever!! so kind and helpful!! sold many gold that i don't use anymore and made something of it

These guys are great, very helpful, considerate and funny! After nearly a year of the industry our household relies on being on strike Diamond Jim's was clutch by being the bridge we needed to get us by between the long gaps of paychecks. They gave us a very reasonable loan and I would recommend them to anyone that anyone who asked and honestly the percentage is so much lower than taking out a small bank loan or using your credit card. Cash is still King and at Diamond Jim's they'll help you keep your crown read more

Diamond Jim's Pawn Shop - The crew at Diamond Jim's - Pawn Shops Near Me - Pasadena, California

Great service, since I called from the very beginning even meeting them they always were responsive. And helpful they have a great selection of and great prices was talking with them like I knew them my whole life within 5 minutes of meeting them. Love these guys Definitely go check them out. read more

Diamond Jim's is the place to go!! I had a very successful experience and got paid cash on the spot in my time of need! The service there was kind, friendly, knowledgeable and helpful. I learned a lot about how to see the value in my very eclectic variety of items to sell. The value of each item was on point and explained with clarity. I highly recommend!! read more

Nice dudes, fair prices, i always pop in diamond jims to look for something cool! 10/10!!!

I walked into Diamond Jim's pawn looking to get a secured loan for a couple of my diamond rings and a Louis Vuitton handbag. I spoke to a gentleman who was polite and honest, but he told me that unfortunately they don't accept handbags because there isn't enough demand among their customers for them. He quoted me for the rings only and I said I planned to get quotes from a few different places before making a decision. I spent the rest of the day visiting a handful of other pawn shops in the Los Angeles area, and with each one I visited I was increasingly STUNNED by how terrible they were!! All the subsequent shops were visually grimy and dingy... And filled with shady, predatory staff who had no clue the value of my items ... and I swear, each place low balled me worse than the last. Needless to say, hindsight is 20/20 and at the end of the day I was kicking myself for not taking what I now knew was a very generous & fair quote from Jim's! So I went back a day later and the gentleman I originally spoke with wasn't there this time, but I talked to another guy who was very kind and honored the same quote I had been given before. These guys are highly respectable and run their business with compassion and integrity. They make the process very easy and give you peace of mind that your valued belongings will be kept safe and maintained in pristine condition. They kept my rings in individual tamper proof security bags that have unique identification numbers- and they seal it, encourage you to write the number down, and open it right in front of you when you collect your items. The paperwork was quick, clear, & loan terms and interest rates are SO much better than any lending company I've interacted with! They even have a feature to get text notifications about upcoming interest payment dates which eased a lot of my worries. They actually care about their customers, and I am so thankful they were there to help me through a time of financial hardship. Hands down THE best pawn shop, and the only one I'd ever go back to!!! Thank you again! read more

Just bought a LV luggage at very good price. Thanks to the guys from Diamond Jims Pawn Shop. They are really good with great attitude always. Dealing with them all the time. read more

Diamond Jim's Pawn Shop - Louis Vuitton luggage - Pawn Shops Near Me - Pasadena, California

Honest, helpful and friendly. The staff assessed my items and were informative and straight forward. I would recommend going here for a fair price on items read more

First and 2nd time both such great experience. First time Zhedo helped me with my loan. He was so patient and answered all my questions clearly. I asked him to check a few items for pricing, his excellent customer service never failed. The 2nd time I had Simon helping me and he was exceptional as well. Both were friendly, fair, respectful and accommodating. The shop is immaculate and items were neatly organized with price tags on each. They have a vast collection of cool items at a reasonable price too. They have their own parking lot behind the shop which is really convenient. Street parking is also available but I would caution you to check the signs as there are certain peak hours that you can't park on the street. I highly recommend them as they treat your items with care and they ensure that it is secured as well as safe in their hands. Thanks Simon and Zhedo! read more

I love them there very friendly . very understanding and fair . been a customer years never had any problems there my favorite ‼

I went here to sell a silver Cuban link necklace on 01.18.24 and was taken care of by Simon. The business and Simon in general was very accommodating and helpful. He provided me the best price he could in his assessment and I sold my necklace! Thank you! read more

This play truly helped me and gave me the best offer. I went to many pawn shops through the area and Diamond Jim's had the best rates.

Great customer service and positive attitude! I've picked up a few gems with their beautiful payment plan and will be back often. read more

My sister and I had the pleasure of shopping here today. We went in search of a gift for me and ended up getting something for my sister. The prices were great and the selection even better. Nshan was very attentive and knowledgeable. Once Art had a minute he also came over to share his knowledge. It was a great visit. We will return with our other sister! read more

The guys are great. when I need any extra cash they got me! they give me great loans in value!

These guys always help me out in times of need. Simon always tries his best to help out and they have never let me down! If you need a reliable pawn shop, I couldn't recommend them any more! read more

This place is by far and away the most reasonable and professional place I've been to when needing to pawn or sell omitting short notice. I oneself won't go a anywhere else read more

Found a great deal on a piece of equipment for my work. The two guys I dealt with here were both great. Helpful on the phone and in person. Gave me an extra discount when I got there because of the two items I called about the better of the two had been sold and the last one was a little more beat up. I was happy with the arrangement and appreciated their help. Thanks guys! read more

Amazing service Nshan has helped me twice and has always been very helpful and informative. He reassured me several times in regards to pawn and selling. He was a delight and I'll be back. I have already told my friends about this place! read more

I've been coming to this pawn shop for a while with a friend. Today I was able to make a simple transaction with nothing but my ID. everyone was nice and everything went by quickly! we've had our talk and he sent me on my way! 10/10 recommended! read more

I had some silverware that I don't use anymore. I thought why not bring it in and sell them. He offered a more than fair price. If I feel like selling more stuff I would use this place again. read more

Simon was super helpful in authenticating, weighing, identifying, educating me, and pricing my items old coins and a platinum ring. He was friendly and answered questions about some ipads/tablets I'm hoping to buy. I'm definitely coming back next time I'm visiting my son here in Pasadena. read more

Nshan was very helpful, patient, and a pleasure to work with. My wife and I are very pleased with our purchase. We will definitely return.

Generally, I'm not the kind of person who takes the time to review anything. That being said, when I have an exceptional experience like I did with the fine gentlemen of this establishment today, I can't help but give praise where it's rightly due! Having only been to a so called "pawn shop" once, during my oh so joyful tenure here in Los Angeles, I'd hoped to never find myself inside one again. After today, it's humbling to find just how wrong/disillusioned I've been all these years! If you're feeling nervous about even going in or unsure of how such things work like I was, look no further than this little gem! The gentlemen running the establishment, as well as the one who assisted me personally, were of the utmost professionalism. The atmosphere they provided put me at ease the INSTANT I stepped foot inside. Following my beloved Grandmother's last wishes to make use of a few things from her jewelry box instead of,"leaving them to the spiders", has been an extremely difficult thing to work up to. The experience they provided from start to finish made it feel like I was doing exactly as she'd intended for me to. I offer my sincerest gratitude to you guys and wish your business much prosperity and good fortune! read more

Love the way these gentlemen do business here, great deals and better products, I even took my gold chain back in there because it was bent and Ramin fixed it for me free of charge! told me everything isn't about money! Now don't go there expecting free things im just saying there's men of grand character in there conducting great business!! I'll be back for sure! P.S. my mom has also done business with them and loves these guys. read more

I recommend this place. Nshan is the best and he know his stuff. I am glad I went there.

AMAZING CUSTOMER SERVICE I came here to look at some watches with my man...just looking for fun. Art, the owner, chatted with us about the various watches. The shop was kind of busy this particular day, but he never made us feel rushed or hurried us in any way. While we were in the shop, he cleaned my ring for me...just because. So now Valentine's is coming up and as I was driving by, I decided to stop in and have a look at those watches again. Art was not in yet, but the two guys in the shop were also great! Nshan helped me and answered all my questions. I know very little about watches. Long story short, I got a watch for my man! I got my ring cleaned! ...& the next time I need a little happy for me, I will stop by here to check out the sparkly items! Thank you so much, guys! You are all appreciated! read more

By far the best customer service, every time I have had a great experience. My merchandise I get returned to me as a loan comes back in great condition and there very generous and understanding when it comes to loans upon which merchandise is brought in. There so helpful when I call thank you Simon and crew members . read more

nshan is the best !! his customer service is amazing. he's authentic and kind and helped me with everything i needed. great place !

WARNING: ONE-STAR Pawn Shop Shenanigans & How to Survive Your First One Diamond Jim's Pawn Shop (DJPS) feels like a movie set: a throwback to an old '70s store that's dusty, poorly lit and run down. But this isn't a cool soundstage film location starring Oscar winner Cher featuring the masterful music by the late composer Michael Legrand. This experience was subpar--to say the least--one that was filled with sarcasm, utter disregard for a decent customer experience and the young men (the owner's family, apparently) acted like B-movie actors on a new watered down version of "Animal House." (No one will ever outperform John Belushi). Standing alone in casual business attire I was about to experience my first pawnshop outing. I had faith, but it was ultimately filled with nonsense, ridiculed by those behind the counter and an owner that just didn't seem to care ... he left ignoring me with his in-ear buds talking away on his cell phone as he left to run an errand. *WHAT I LEARNED: My mother died several years ago and I have some of her jewelry. That's why I decided to go to a pawn shop. The guys at Jim's Pawn Shop--more retrosexual than metrosexual in their luxury brand urban wear--continuously warned me in my one-hour, in-store experience that I would be subject to being arrested if my items were stolen. *RECOMMENDATION TO DJPS: If you really believe that items are stolen, do the right thing and call the police. Otherwise, you run the risk of looking shady and your remarks become more of a reflection of your business practices. *DON'T MANHANDLE MY JEWELRY: I took several pieces of jewelry; mostly gold. As I placed the pieces on top of the counter, several DJPS employees took a piece each, took off to different parts of the store and began to rub them with their shop "equipment" to see if these were indeed gold. **NOTE: I'm not complaining about the manhandling part as much as the process: several employees jumping in on the action like an "Animal House" cafeteria food fight is simply uncool and confusing. *RECOMMENDATION TO DJPS: Teach your employees (family or not) to be courteous, professional and handle the goods with care. Why? Word of mouth carries. *THE REALITY: Times are tough all over and, as a result, the pawn shop industry tends to thrive when the economy tanks. Logically, more people need cash to survive. However, that doesn't mean pawn shop owners should focus on the desperate consumer. According to the National Pawnbrokers Association, people rely on independent pawnbrokers to help navigate their financial needs. Customers generally represent working families in the U.S., many who suddenly have unexpected needs that require short-term funds. From paying rent to simply fueling cars with gas, Americans often go to pawn shops for loans, according to the NPA, which estimates that there are more than 30 million unbanked or underbanked Americans. Published reports indicate that the pawn shop industry performed poorly within a 5-year arc up until 2018, but merchandise sales grew in line with the rise of consumer spending. *NOTE TO PAWN SHOPS: Consumers are less likely to pawn goods when they are feeling uncertain about the economy and their ability to buy items back ... meaning that consumer confidence is tied to a positive experience in the following areas: *responsiveness *honesty and integrity *accountability *excellence *open, clear and frequent communication *innovation, diversity and inclusiveness Finally, my experience at Diamond Jim's Pawn Shop in Pasadena, Calif., should have been better; they even laughed at me as I was leaving. Trust me, I didn't take it personally, but I will not return and I would advise anyone to avoid them. However, I do recommend that the owner(s) join the National Pawnbrokers Association. It's a win-win for everyone. And if you are already a member, use those resources wisely. If you don't care (?) that says more about you than any customer walking into your business. (I also have to wonder why the City of Pasadena keeps renewing permits for businesses like these?)... *NEWS YOU CAN USE: Pawn shop owners who want to stay current with laws, policies, practices and much more can join the National Pawnbrokers Association by calling (817) 337-8830. Customers who want to file complaints beyond a pawnshop owner can go to the shop's city, better business bureau or file a complaint with your state regulator. As for Diamond Jim's Pawn Shop: thank you for the education--and showing us how you disregard customers. Hope you treat the next customer that walks in with human decency...don't we all deserve that?... read more

Great customer service! Man inside gave me best price on some items I was needing a loan and even decided since it was the holidays to bump it up before I walked out! 10/10 will be back soon to reclaim items and will use their services again in the future if needed read more

simon is so charming and sweet. we came in for a trade and they had us laughing with silly jokes. amazing customer service and very trustworthy folks. will def be back for a beautiful violin :) read more