Karen, Bobby and Liz, thank you for going above and beyond what any other medical equipment,…read moremedical arts, or medical pharmacy would do to see that I get the RIGHT best equipment for my needs. You do this with love, purpose and concern for all your clientele not just me. You always address our concerns, show us how to use the equipment and are exceptionally knowledgeable about your products. People, not money are your priority!!! Big Hugs to you three

Driver speeds through the parking lot way too fast with no regard for pedestrian safety. Almost ran…read moreme over. Watch out if you see their truck coming. It's old, beat up and says Emporium right on it with their number. *edit: I called the store to let them know their driver was driving at unsafe speeds. Driver called me back and said it is the job of people walking on the street to watch out for cars, not his job to watch out for people, followed by him saying the uncensored version of "F*** you" and that he was calling the cops on me. Wonderful.

I could pick up right after visited my primary doctor's office. Prepared fast prescriptions…read more Also very kind and good service.

Fast and helpful. Needed some cough medicine and they had it. Would go here again if I needed other…read moremedicine.

They're good pharmacy. Very easy to get to, easy to find parking, short wait time, and I haven't…read morehad any trouble with them yet regarding my partner's medication. Very good overall.

I switched from a Pharmacy in Covina, all my prescriptions were transferred here to Better value…read morepharmacy. The service here is courteous, friendly, and professional. Not only that, but I save money here on my prescriptions that insurance does not cover. The pharmacist. Doctor explains everything on my medication's. They deliver my prescriptions, which is a great help to me. I appreciate Better value pharmacy, and I recommend this establishment to those who are having a hard time getting around and to those who want to save money and enjoy a hassle free experience. I want to extend a gratitude of appreciation to the delivery man who is very courteous, friendly and professional, Better Value Pharmacy has an asset in this gentleman.

Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

On February 10, 2026 I went with my father-in-law to Specialty Medical to purchase an electric…read morewheelchair. I was the one communicating with the owner, Doug, during the visit and he even texted me the receipt directly while I was standing there in the store. Within a day or two, around February 12th, we decided to cancel the order. From that point forward we spent weeks calling and trying to get a refund. On March 12th I texted Doug again regarding the refund. Screenshots of that conversation are included with this review. In those messages he discussed giving a partial refund and repeatedly asked that we remove the review. On Friday March 13th I personally went back to the store and picked up cash from Doug in the amount of $2,355. Even then the full amount was not refunded despite the order being cancelled almost immediately after the purchase. After I posted my original review about the experience, Doug began calling and texting me asking that I delete it. I have included screenshots of those communications so people can see exactly what was said. Doug also replied publicly to my previous review claiming that I was not a customer of the business. That is not accurate. I was present in the store during the purchase, communicated directly with Doug, received the receipt from him by text, and I was the one who returned to the store to collect the refund. I have also included screenshots of the original review that was removed. People rely on reviews when making important decisions, especially when purchasing medical equipment. Because of how this situation was handled and the communication afterward asking that the review be removed, I believe it is important to share my experience so others can make informed decisions. All of the statements in this review reflect my direct experience with this business and the communication I personally had with the owner. Supporting screenshots have been included for transparency.

Stopped by this store to see if they had a specific wheelchair for my aunt. The only worker in the…read morestore that could help me was occupied with another customer. They were chatting away for an extended amount out time completely ignoring me. I had one simple question that literally took her 1 minute to answer. She was so rude. Not that I have any reason to go back to this place but I never will.

They don't speak English.... After I asked some questions they said call after 2pm and hung up the…read morephone... how nice customer service.....

My pharmacy and very nice people. I like this spot. Kacey and Susan are nice and they take care of…read moreme. Im new here but my grandmas has,been here for twenty or more years. Im a fan and the service is great.

This used to be my mother's pharmacy for about a year, where she gets all her prescriptions, she…read morehad switched over to Riteaid so it was more convenient for me to help her pick up her meds since they open 7 days a week and from 9am to 10am. This is a Chinese owned pharmacy just like most of the individual smaller pharmacies in the area. Staff here speaks English, Cantonese, and Mandarin. There was never any issue here with the service, staff is helpful and quick, so even when we had to wait we never had to wait very long. They don't have full stocked shelves with the over counter items, I am imagining that is because most customers here are for prescription meds, and not to over stock items that don't sell, so the over the counter items are quit scarce , however they will be able to order it from their supplier if it's in their catalog (Cardinal) and normally it will arrive the next day. There are a several pharmacists, I personally like the younger pharmacist, just feel more comfortable with her , she is Chinese-American and she also speaks Cantonese, and very friendly and helpful. Over all I think this is a solid pharmacy for presentation meds, and they do mainly have Chinese speaking customers especially senior customers. My mother would feel more comfortable coming to this pharmacy for that reason, but since I am helping with her meds, I'd prefer the chained pharmacy such as RiteAid, CVS, or Target mainly for the convenience of the store hours , the automated phone refill system, and the full stocked over the counter shelves.

This is an update primarily to show that Yelp works! I was getting nowhere with this company so I…read moreposted a bad review here and suddenly, EVERYBODY wanted to help me. Emma chatted with me online on Thursday and said she wanted to resolve the issue by the end of the week and I got my device delivered on Saturday. Way to go Emma! Kim called me on Monday about my Yelp review, patiently listened to issues I was having using the device, and promised to pass them up the food chain. Way to go Kim! I'm still getting SPAM every day to order supplies for the device, even though I'm not even eligible for 3 months, and the company procedures need to deal WAY better for a misdelivered device (They actually wanted me to supply them with a picture of my front door!). (Hint: Pretty much looks like it was misdelivered? Send another right away. Research the problem on your own time.) - Update to my update! Got called by [Name Withheld] about my issues using the machine. Cold as ice. Hadn't even read what I had reported, so I consequently had to go over everything again and had to shoot down all her stock answers one by one. She was obviously calling me over her cell phone from her car, because of the noise and her voice kept cutting out. Her main goal seemed to get me the hell off the phone. Her final answer was for me to contact my doctor and get him to submit a prescription to adjust the settings on my machine. I won't bore you with the details, but let me assure you that the odds of this being correct are slim ... and none. I've lowered my rating as a result.

Left a previous review due to getting zero help to replace my husbands cpap after a house fire. The…read moremanager replied and asked for me to send an email, which I did...and still no reply. Apparently breathing in your sleep is suddenly not important according to them. Supercare needs to change the company name to Abysmalcare

I purchased an Ergo Lite wheelchair from Karman that was a disappointment. Within 8 months the…read moreleft brake handle bent and completely sheered off. I contacted Karman customer service and was told all they would do is send a replacement part. I was left with a dysfunctional wheelchair for over one week. Karman knew I was totally wheelchair bound. They said they could not send any instructions or applicable hardware. Karman did not even expedite the mailing of the replacement parts. I DO NOT RECOMMEND PURCHASING A KARMAN WHEELCHAIR. Poor quality construction and pathetic customer service makes this line of healthcare products a bad choice. Diane Roubaud

I highly recommend Karman Healthcare for your wheelchair needs. If you need a lightweight…read morewheelchair (under 30 lbs) or one that needs to be customized, consider Karman. I bought the S-Ergo 125 which is only 25 lbs and has flip back arms for easy transfers. Most standard manual wheelchairs are over 40 lbs making it difficult for some people to load into a vehicle. This Southern California company is a leading manufacturer of wheelchairs and distribution of home medical products for over 28 years. Benefits of Karman are that you can buy online from them directly or they have distributors throughout the United States, which are listed on their website. Another reason to choose Karman is their excellent Customer Service. Amber in Customer Service is impressive. She not only understands the technical aspects of her company's products, but is also kind, caring, knowledgeable and goes out of her way to understand your needs. I was impressed by Amber's knowledge and technical expertise. Amber is an outstanding role model for Customer Service.