Yes, their stock has been low since covid but the pharmacy and staff have always been friendly and…read morehelpful. I've cream is no longer offered as corporate is officially closing this location on June 23, 2025. Good-bye old friend!

I know a lot of the rite aid stores are getting less appealing and more dilapidated, this one…read morespecifically looked like it was going to shut down soon. Lots of empty shelves and even the thrifty section was reduced to one station flavors. I only came for thrifty so will not be reviewing the entire store. There was only one staff working that we saw for the entire store! There were probably more but they were inside stocking and cleaning so we could only get the one staff to help. She sounded stressed out when we asked questions about the ice cream. So far, ice cream selection was very limited. We had to pay at the cashier first and then walk back to get our ice cream, no cones though, only cup. We ordered a single chocolate malted Krunch, I really wanted to like it but to be honest it was so meh. There were frost bites in some of the edges, there is a hint of peppermint in the first bite, and the whole scoop was very watery. Overall, I usually love thrifty ice cream but this is one I don't think I'll come back unless it's the closest option (which it was for us at the time).

I wanted to give my feedback on my latest visit, and compliment the staff. I went to pick up my…read moreSon's inhaler and medicine and was told it was going to be 15 more minutes and I kindly asked the pharmacist if they could possibly expedite it due to my son (who was with me) having a coughing fit and needed his inhaler asap. They did their absolute best and had it ready in 5 minutes. Then they kindly showed me how to use the inhaler since I've never used one. Just the best customer service. This really helped my son with his coughing fit, and made Him feel so much better. So thank you, from the bottom of my heart.

Sooooooo slow !!!!!! Only one staff in front !!!!!!!! Waiting for more than 20 mins and still…read moreserving the same customer!?

This CVS is utter garbage in the way they treat their customers. I tried to have a prescription…read morerefilled and after two weeks of back and forth with my doctor, they denied it simply because my address was not in West Covina. They also lied about the reasons for denying my prescription, saying one thing to me and another to my doctor. Avoid this store at all costs and take your business to another CVS location, or better yet, Walgreens where I actually got my Rx refill authorized in less than two hours.

Service was a little slow!!!Long line only one register open!!!Friendly customer serviceread more

Unlike large chain pharmacies, they are community-based and strive to provide a friendly atmosphere…read morefor all of our customers. The employees speak many languages, including English,Mandarin and Cantonese to provide personalized service.

Unlike large chain pharmacies, we are community-based and strive to provide a friendly atmosphere…read morefor all of our customers. Our employees speak many languages, including Mandarin and Cantonese to provide personalized service. Come visit us. Prime Formula Pharmacy will provide you and your family the care and attention you deserve. If you have inquiries, please call 626-581-8555

I had a really great experience at CVS thanks to Juan. He was friendly, patient, and very…read moreknowledgeable. It's not often you come across someone who genuinely cares about helping customers, but he definitely does. CVS is lucky to have him!

The pharmacy feels overworked and understaffed. With several people in line waiting most of the…read moretime. The staff and pharmacists are friendly and helpful. Not their fault for the wait times. Please note, they are closed for lunch so be sure if you are picking up a rx you do so after 1pm or before noon.

The pharmacist with the curly dark brown hair and the big guy with the light brown hair who closed…read moretonight are truly such evil human beings. I placed my order at 6, got in line at 7:20 and the girl told me it wasn't ready and to come back in 20 minutes so I did. The line was really long when I came back but I still made it to the window at 7:58. They start closing everything in my so I pressed the call button and said "hi I'm the one you told to come back" the pharmacist starts YELLING saying "I told you to come inside not the drive through" i tell her that no she didn't and she keeps yelling "Yes I did ABIGAIL HERNANDEZ, yes I did!" ... my name is not Abigail... I try to tell her that and she keeps yelling back and forth while I'm trying to explain that I am not Abigail, she continues to question me until she finally asks me for my date of birth and I gave it to her. Luckily I had start recording at this point bc I had never ever been spoken to like that in my entire life. I work on customer service, I know people are annoying, and I'm not one of those! I don't know what Abigail did but if the worst thing she did was come to the drive through instead of instead, it still is not warranted. She then yells at me the price and I tell her yes I'm aware. She puts me on hold and then tells me she'll open it up. The entire time the big guy is staring at me through the window. I'm alone, I feel completely unsafe by him but I am so sick and I just want my medicine to try and feel a little bit better. They toss out an empty basket without saying a word, I ask them if it's for my id or my card, they don't respond so I just put both. They give my medicine and a pen with a receipt but it has no signature line. The guy is still staring so I ask if I'm supposed to sign, no response again so I sign the paper and put it back. I ask them if I need anything else and the lady comes over upset and says "you signed the wrong paper, here sign this one"... there was no other paper other than my medicine bag? These people have no heart or empathy, you are working with sick people and this is how you treat them... that's pure evil, do work at place where you don't need to interact with others, remote jobs exist!! Avoid the big guy and the woman with the curly hair at all costs. You don't know when they will just randomly snap on you. UPDATE: I called to talk to the store manager and it turns out the guy who kept staring and ignoring me was the manager, Michael. To make matters worse, when I asked if my receipt could be emailed to me, considering how uncomfortable they made me feel, he refused and told me I would have to return to the store in person. The complete lack of professionalism, accountability, and basic respect from "management" was honestly shocking.

Terrible service Told me is ready…read more And went there , lie and said no one told me is ready. Literally someone from the pharmacy called and said it was ready! Wasted my time and make me waited over 20 minutes and then worse is they laughed and talked about me when I complained then you shouldn't call the client and said is ready! Just because your time is important doesn't means others are not! Unprofessional and mean attitude!

Stopped by this store to see if they had a specific wheelchair for my aunt. The only worker in the…read morestore that could help me was occupied with another customer. They were chatting away for an extended amount out time completely ignoring me. I had one simple question that literally took her 1 minute to answer. She was so rude. Not that I have any reason to go back to this place but I never will.

They don't speak English.... After I asked some questions they said call after 2pm and hung up the…read morephone... how nice customer service.....

Shout out to this location for having a FedEx pick up and drop off within the store! Made is so…read moreconvenient. Was able to get my medicine and drop off a package in one stop. Staff was friendly. Parking convenient.

Lots of deals. Glad I was able to get the deodorant I was looking for. Buy one get one 25% off…read more They were almost out of it though. The price is slightly higher than Target. No one was at the register when I first wait but someone was there shortly after I went back again. The staff member was friendly and checkout was easy.