Short version: go elsewhere.
Y'all...my sister and I booked services for 12:15. A gel pedicure for me and a manicure. My sister specifically told them I had acrylic nails on and wanted them taken off and then just a regular manicure. She booked a regular pedicure for herself.
We arrived to no one at the front and another person that had been waiting at the front with no idea what to do - trying to figure out their check-in process. Another woman also had a 1215 appointment and was seated and waiting.
Eventually a gentleman came to the front to talk to us and we all explained what we were doing. He refused the walk-in and told the rest of us that he would be with us shortly. Ten minutes passed. By this time it was nearly 1230. He finally came out. We sat down at the chairs around 12:30. Maybe a little after.
We waited. And waited. We debated leaving. We should have left. We didn't. Why didn't we just leave? We didn't leave because we had a short window of time where someone was watching the kids so we could get this pedicure. We should have just left and gone to lunch.
After more waiting, the gentleman at the front returned to ask us which specific services we wanted. I explained that I had acrylics on and gel on my toes both of which would need to be removed for my services. He seemed concerned about my nails and went to work removing my gel polish from my toes. He wrapped my toes and left. I think he was trying to speed the process up for whoever would be taking care of me. More waiting.
My sister still had not been seen by anyone for her pedicure since being seated. Eventually Lynn came and based on her response to my acrylic nails, I knew there wouldn't be time to get my manicure as well. So frustrating. At this point it was nearly 1. Lynn started on my pedicure and my sister was still waiting.
During this time, we were never offered a drink or an upgrade to our services or even an apology for the nearly hour long wait. This led me to believe that this kind of service is common practice at this nail bar. So I started asking questions.
I found out that at least two people were out. Lynn didn't think they were busy, but being short staffed was causing the wait. However, I also found out that our appointment was booked knowing people were out. There were never employees available at 12:15 for our appt. I explained our situation to Lynn. She made it clear that no one knew I had acrylic on. She also said that she wasn't sure why no one was scheduled for us at 12:15. I suspect it's common practice there, but she didn't want to throw anyone under the bus.
So at this point, everyone who we have spoken to knows that we have waited an obscene amount of time and still no options were provided to make up for this delay. At this point it was 1:09 and my sister still didn't have anyone working on her service. I asked Lynn if she knew what time someone would be working on my sister as we had to leave by 2:15. Thirty seconds later someone showed up.
My pedicure was fine. She did a great job painting my toes.
My sisters toes are not okay - there are hooks where her nails should have been filed and her toes are not painted well. Her girl was very chatty about personal things. Sweet, but clearly young and perhaps a little inexperienced. Or maybe she was just chatting and distracted.
All in all, it took us about two hours to get a pedicure. One was good. One was not. I never got the manicure. A passing apology was given when my pedicure was finished but not for the wait, for not having the extra time to do my manicure. There was no offer to give us a drink while we waited, upgrade the services or discount the services after waiting a full hour and not being able to get the manicure I was scheduled for.
To be honest it was a total train wreck. We won't ever go back and we recommend you avoid it too. Of course we tipped and of course we were not rude to anyone, nor did we demand special treatment or discounts, etc. I simply think that someone should have offered something. Certainly, don't schedule an appointment for 12:15 if you don't have the staff to cover it.
This is not a personal attack to anyone in the business. They were all nice. It is simply bad business to schedule appointments you don't have the staff to fulfill and it's poor service to not compensate those people for the excessive wait time and complete lack of communication.
We absolutely should have left but our experience may help you avoid a similar experience. read more