James fell off the face of the earth. Stopped showing up (not uncommon) and never returned. Tried hitting him up for weeks but nothin.

I called James this morning about pool service. He offered to come over the same day to take a look at my fathers pool. Wow! He was on time and explained everything-I know NOTHING about pool service. We actually wanted to drain the pool since it wouldn't be in use. We had no idea that could actually damage the pool. James offered to come over once a week to vacuum and adjust the chemicals for us for a SUPER reasonable price. He also had his mom with him. She is the sweetest human being ever. She helped clean our pool filter, which apparently isn't supposed to be black. Whoops. If you're in need of a pool service, call James. He cares about what he does. And he makes sure to explain everything fully. He instantly made me feel comfortable with his skills. Thanks for being so awesome James! read more

Diamond Pool Service - Pool Cleaners Near Me

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James is not honest and not professional or proficient at cleaning pools. He misses weeks but charges you the same monthly. Charges extra for what should be part of a pool service. Does not scrape the walls if it starts turning green. Says the pool does not have enough chlorine but misses a week and of course bleach is going to evaporate in California heat if you don't service it. Spends maybe 10 min on servicing. The best thing I can say we have someone new servicing and James will not have to text me on a weekly to say he isn't showing up. read more

Hired him to service our pool . Started to want to overcharge for chemicals that he does not put in. Does not clean the pool and spends maybe 10 min cleaning. Tells us to buy all the chemicals, water conditioner, skips weeks, changes days. Told us that our filter system wasn't working properly and that we had to replace the pool vacuum, so we called a another pool company to come out and checked the equipment and we were told everything was working fine. And when we told him that we didn't need his service anymore he stop by to give us a final bill and try to charge us for two extra month and also try to charge us for extra chemicals that he never put in, extra shock tablets that we had to purchase and for water conditioners. If you want an honest pool person, don't hire this clown. He's a lying thief. If we can give him a negative star we would. Read his reviews and see for yourself. read more

I meet with James and his mom to discuss taking over the care of my pool. My old guy disappeared. We agreed to a start fee which covered cleaning the filter, he insisted it had to be done, and initial chemical and bruising. Two step process, brush and add chemicals one day and return in 2 days to clean the filter and change the Oring which was leaking. The pool was to remain in service mode, running 24/7 till he came back to complete the start up. Two days later he did return, swept the pool again and added a gallon of chlorine then left. I did not realized this until 2 days after his second visit when the pool pumps woke me from the noise they made when sucking air! The pool had been left in service mode, the filter had not been cleaned and Oring changed so it leaked enough to drop the water level low enough to cause the skimmer to suck air. In addition the filter had been running more than 4 days 24/7. When I contacted him is said the filter didn't need changing for a couple of weeks, so he didn't do it. Learned my lesson, only work with members of IPSSA who have contracts that spell things out. I hate to think of what a new pump would have cost me if it had burned out, melted pipes from heat ect. The cost of running pumps 24/7 I will sure see on my next power bill! read more

James was very attentive since day one, puntual and on top of things, we desperately needed someone to take care of our pool and that's exactly what he did, with only two visits he make our pool go from green and ugly to crystal blue. We couldn't be any happier, the price was reasonable, he was always kept us updated and sending us pictures of the work and progress. Here is a picture that speaks for itself. Call James he will take care of you and your pool needs. read more

Diamond Pool Service - Before and after - Pool Cleaners Near Me

Had issues with previous pool service, so called Diamond (James) out. He went over what he was gonna do and how much it was gonna cost. He throw some chemicals in and said he would be back to brush and vacuum. He did come back with chemicals but never vacuumed it. A few more days go by and he never shows again. I text him asking if he was gonna make it back out and he replied "yes" and then asked how the pool looked. He never comes back and now he won't answer my phone calls. So long story short he took my money and disappeared. DO NOT CALL DIAMOND POOL SERVICE!!! read more

I'm not going to even waste my time with all the details but just read all the other bad reviews and that's all you need to know. Had our new pool service come and he did more in 10 minutes than I had done in a year with diamond. If you're having issues then call All Pure pool service, they are amazing! read more

DO NOT Waste your time calling this place.. All they will do is take your money and never return. Very disappointing to see that this is the way people run their business. read more

I let my pool go without any service for a few months, big mistake. Found James on Yelp and decided to give him a try. James did an excellent Job bringing my pool back to life. Whole family was happy and we spent the weekend in the pool having a great time. James worked late into the night cleaning the pool just in time for us to use it for BDay! Thanks James! I would highly recommend him/his company to anyone. The price for service is very reasonable so no complaints. read more

Diamond Pool Service - Great Job! - Pool Cleaners Near Me

Update: 1 week later still no return check. This is what the the owner texted me the day after we fired them. "Your just another white trash a--hole With back problems working the system... I could tell you werent ALL THERE when we met you at Pauls. Too many pills Got to the brain.. I could tell the way you talk. Your last pool guy screwed you and we fixed his problem your too drugged up to realize that. Your right were not friends... Your ALoser..... Glad were not servicing your cement hole... " Very professional... not. That's from Mona the partner/ mom, co owner. . Happy to share a screen shot to anyone regarding this text. I kept it G rated and deleted the ss with dashes. By the way I hired my old pool guy Sal back and gave him a raise and my pool sparkles. DD read more

Highly recommended ...professional and always on time. Diamond pools makes my water crystal clear for years now. I refer this service to all my friends and family. I've used other companies in the past and the prices were not affordable or they did a terrible job. Not Diamond he gets me right the first time read more

Terrible pool service. Do not waste your money. He does not clean the pool... Just takes your money every month. Big scam! I want my money back! Will never use him every again. Never does what he promises. Terrible service. Cost me more money on the long run to clean up the pool and bring it back to normal. Will never recommend James to anyone. read more

I found Diamond Pool Services on Yelp and reached out for a quote for weekly service . James returned my call within a half hour and was out same day to estimate and even began service same day for me . I had a previous company that was letting me down week after week and I was experiencing poor filtration and algae. James had me up and running and back to crystal clear in less then 24 hours . His communication and customer service is top notch and much appreciated . Thank you Diamond Pools for keeping my pool Blue. I will definitely recommend this company to my fellow IE residents . read more

Such an amazing and professional company. James has serviced my families pools in the inland empire and we always recommend Diamond pool services to anyone in need of pool service! Very professional and our pool always looks amazing and well maintained. read more

This company has great customer service and James is very knowledgeable in this field. I highly recommend Diamond Pool to everyone. read more

Diamond Pool Service - Flyers by Www.grafixprintshop.com - Pool Cleaners Near Me

I've been taking care of my pool for 4yrs up until i got a shoulder injury in the last couple of months. Not due to a lack of trying, but my pool went green on me. I gave up and asked my wife to find a pool service. James with Diamond Pool service came to the rescue. My pool went from Green to Prestine. I think i recieved a bad review last night in the hot tub when my wife said " i have never seen the pool so crystal clear " thanks James! Great service, great price and all around cool dude. I'm sticking with Diamond pool and you should too! read more

Diamond Pool Service - From green to prestine ! Thanks Diamond ! - Pool Cleaners Near Me

We are in the process of selling one of rental properties and the tenants left our pool a mess. Needed to get the pool serviced before we put the house on the Market. James was very honest, and straight to the point. He provided before and pictures and came out great. read more

James came out for about a month, then stopped the week of Thanksgiving. Texted him about having the pool serviced since we were having high temps that week and pool was not looking great. He replied back he was out of town. Never heard back from this guy. read more

James is awesome ! He is def not doing this for the money . He actually cares about customer service and making sure people are happy with what they pay for! He answers all my questions at whatever time i text! I'm not sure why he doesn't have 5 stars ! I've been getting my spa serviced about 6 months now and couldn't be happier!!! I would recommend anyone in the area to give them a try! Cant beat his prices and the attentiveness they provide is 100% amazing!!!! Thanku to ALL diamond pool staff !!! read more

I definitely recommend this service to my friends and family!!! I just bought a house with a pool in Redlands a couple months back, the pool was destroyed and he came in and knew exactly what he was doing the results were great! Not only did he give me and my husband a good deal but also showed us how to maintain it clean ..I don't ever have to worry about the pool it's always clean, thanks James @Diamond pools read more

This person is not good on his word. I have payed for my monthly service up front and he is suppose come to my home to clean my pool once a week. He has been here only once my pool has now started to turn green. I have called him on several occasion and he has always come up with excuses of why he didn't clean my pool. He says he will show up and he never does. I don't recommend this person at all it's a waste of money since you pay for a service that isn't received. read more

It's been about a year with Diamond pool and I am very happy with their service. We just had a recent fire and the pool was a mess. James was quick to clean the pool and change the filter. In a flash he made the pool all nice and sparkling again. James, thank you for all your help. Really made my day! Thanks a mil. Highly recommended to anyone with a pool. read more

Found James on yelp and moved forward with him based off his reviews and quick response. The first time he came out to our pool he went over everything with me, showed me what everything was and adjusted everything as needed. The following week he came to the property while we were at work and we were very nervous considering we have three dogs...he was very careful and followed our requests...for example shutting the gate and locking it correctly. He even checked in later that day to tell us our dogs were very friendly and everything went well. I would definitely recommend Diamond Pool Service! read more

He accepted weekly maintenance service for my rental home staring in August. I had to pre-paid begining of each month for the weekly service. Both August and September months, he only show up once at begining of the month, instead of weekly. Never come the remaining 3 weeks of the month. Beware!!! read more

The guy who did my pool waas named Kam, I never met a James, are they with same company?

Contacted James to come out a give me a quote to clean my pool weekly. I also made arrangements for him to change the canister filters in the system. I paid him in advance for the work and service. He changed out the filters and cleaned the pool. He also left the water on overfilling my pool and soaked my backyard. Haven't seen hide nor hair of him for two weeks now, when I called to see if he would come clean my pool last saturday ( he's supposed to come on thursdays but it was pouring rain that day, I get that, no worries... just do it when the storm is over ) he said he might make it over on Sunday...I'm done... I'll find another vendor read more

Don't trust him! James took our money, started the job, then disappeared on us. He doesn't answer his phone or return calls or texts. We paid him to complete a start up that wasn't even close to completed, and our request for a partial refund (since he never came back) has been ignored. Don't waste your money on him! read more

If I could give no stars...I would. This guy is a terrible business owner. Rips you off and ignores calls and texts. Job incomplete, but kept all the money. Taking him to small claims court. read more

I meet James driving in my area I stopped him to ask him if he can check out my pool he did back in February and he's been servicing my pool ever since. My pool is always clean ready to swim he puts all the chemicals I don't have to worry about anything but my payment every month thank you Diamond pool service. Will recommend to anyone. read more

Diamond Pool Service - Pool Cleaners Near Me

Diamond Pools had left us a business card with an estimate, but at the time we had a pool guy. When we had to get new services we thought we would give Diamond Pools a try. Our pool was in pretty bad shape from our last pool guy. But James came on a Tuesday and turned everything around . Our pool looks nice and clean now! Shines like a diamond! He told my husband he would be by every Thursday, but since he had came on a Tuesday we didn't expect him to come back on Thursday, but he did. To us that showed extreme responsibility , not like our old pool guy that would not come by for weeks and didn't even bother to let us know. Very happy with Diamond Pools !!! Would highly recommend their services. read more

I'm very pleased with James' customer service. When i have questions he is quick to reply and address the matter to ensure I am happy with his services. I highly recommend. read more

I am very happy with Diamond pools. I highly recommend them! Great service and always quick to answer questions. My pool looks amazing!! It's such a pleasure doing business with them! Great company, great service and my pool looks amazing!!! read more

Great pool service! James is on time and professional and really cares about what he's doing. He makes my family's pool look amazing. I highly recommend Diamond Pool Service!! read more

Spent five years trying to clean and maintain my pool, but no mas! Found James with diamond pool service and he fixed our pool in time for the summer. No more embarrassing green water, sweeping the walls, or cleaning the filters. Our pool went from a pond to the pool we spent 65000 dollars on. Thx guys! read more

My elderly father needed a new pool guy. I checked Diamond Pool's yelp reviews and thought I'd give him a try. I definitely would not recommend this company. The previous pool guy told me that the filter and pump were broken. when James came out to look at it he said everything looks fine and that he needed to charge $220 for the start up fee. I said ok and my father paid him. He came to clean the pool and said the filter was broken and kept saying he would come back on certain days to look at things and he never came back. He is horrible with responding to phone calls, we've asked for our money back and no response, as he never once actually cleaned the pool. He just threw a bunch of chemicals in and never came back. He said he could fix the filter, he never did, never quoted for repairs. He just ran off with my father's money. My father passed away in the midst of all of this and my sister was trying to deal with him and still no resolution. We we had to get another pool guy to do all the work, who told us if James had actually opened up the filter he would have noticed that all the cartridges were gone. James is not reliable in anyway and we feel like he just stole my father's money and didn't do things he said he was going to do. He was real quick to get his money though. I think this guy is a fraud and if I could report him to somebody I would. Ignore his good yelp reviews. That is not what you will get. read more

I am being robbed again for giving even 1 star. Diamond pools & it's owner are horrible!! Contracted with this jerk to rehab my pool. First day, someone named James arrived 1 hour late with an attitude. I told him this isn't the way it's going to go. He wouldn't show for appts we scheduled & my pool was constantly turning green to which he wanted to charge me to shock it ea time @ a cost of $100 dollars on top of the monthly $100 I was paying. When he would show,, ( never at the time we'd scheduled), he'd arrive with head phones on & say very little to me the owner/ his boss. What an arrogant ass----. He sincerely acted as if he was doing us a favor vs he was working for us. He then stopped coming all together when I told him I wouldn't pay him for anything else until after work was done. He texted me a tantrum, crying about that's not the way he does business. Hired new pool service who had to go in & fix all that things wrong with filter, pump & timer. Diamond James told us timer wasn't working... Save yourself time & money; DO MOT USE DIAMOND POOL SERVICE!!! Baby-man James might not like you if you try to get him to work read more

Hired james for emergency pool cleaning so we paid the overcharged fee. He got the pool blue so we paid the monthly service. Bad idea. Spent 10mins a week to clean. Sent pics/texts on a weekly basis for lack of service. Had to hire someone else who cleaned multiple green filters that have never been touched. We got robbed for our trust in his services. read more

Worst pool service ever, if i could give no stars I would. To start off with, trying to get him to come out and do an estimate took several attempts. He never started that he has different plans to choose from; he quoted me $75 a month. He missed several weeks of cleaning and never notified me until I had to ask if he cleaned that week. He does a half-ass job cleaning the pool and after he would leave, the pool was still dirty and the skimmers were not always cleaned. After one cleaning, he left keys to all properties at my house and I had to call him about them. He has a flyer out stating unlimited filter cleaning, but when I asked him if he had cleaned our filters since he started service in September 2015, he states that unlimited filter cleaning is only for patients who pay $100 a month and that if I wanted the filters cleaned it would be $50. He does not leave/give out invoices even when several requests are made. Came last Thursday to clean my pool and did a shitty job. After he left, my pool had dirty, rocks, and yellow algae in the spa and pool. He claims he does chemical checks on the pool but from the condition of my pool, he doesn't. Had to take a sample of my water to Leslie Pools too have them check the chemicals and they stated that my pool was in horrible condition and all the levels were out of balance. He failed to show up this week for the cleaning and failed to notify us, until we questioned him. He has a poor attitude and does not reply to call or text message. Overall extremely dissatisfied with his service and would never recommend him to anyone. read more