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    Diamond Smile Whitening

    5.0 (1 review)
    Open 10:00 am - 10:00 pm

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    11 years ago

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    The Smile Place Family Dentistry

    The Smile Place Family Dentistry

    4.2(12 reviews)
    1.9 mi

    Brilliant Technical Care, Undermined by Toxic Office Culture and Shocking Dismissal…read moreOverall Rating: (2 out of 5 Stars) This is a complicated review, spanning several years of specialized care. I must separate the technical expertise of Dr. Rothstein from the administrative and cultural environment of The Smile Place. The 5-Star Dentist: Dr. Rothstein is exceptionally talented and kind. I came to him needing complex work done on a failed permanent bridge after a high school trauma left me without my front teeth. This is a very vulnerable situation, and Dr. Rothstein showed genuine compassion and the highest level of skill, successfully recreating my smile where others could not. If you are looking for cosmetic dentistry or complex restorative work, he is, without question, a genius and one of the best. The 1-Star Staff and Culture: The reason I am compelled to write this is the pervasive atmosphere created by the rest of the staff, from the front desk to the hygienists. While under Dr. Rothstein's care, I overlooked numerous instances of textbook passive-aggressive comments and behaviors directed toward me. As a patient, you quickly learn that getting in to see the doctor, who is truly excellent, takes priority over the unpleasant--and unnecessary--staff drama. It was always clear the office lacked soft skills and professional empathy. The Shocking Dismissal: The relationship ended abruptly and disrespectfully. I had scheduled cleaning appointments for my daughters in May to ensure they were seen before an insurance transition. When my daughters had an unexpected, time-sensitive conflict, I emailed the office the morning of the appointments to apologize for the inconvenience and cancel, and I immediately offered to pay the full cost of the missed slots. (By the way they are both young adults) Two weeks later, I received a certified letter formally dismissing me as a patient from the entire practice. After putting up with years of unnecessary passive-aggressive tension from the office staff, the ultimate irony is being fired as a patient via certified mail because my daughters missed their cleaning appointments--an inconvenience I offered to fully rectify financially. Attempts to reason with the front office post-firing were met with being ghosted. Final Verdict: Dr. Rothstein's talent is 5/5. The patient experience, from the day-to-day interactions to the final, shockingly cold dismissal, is 1/5. If you need great, cosmetic work and are prepared to tolerate a hostile atmosphere and risk being arbitrarily dismissed over a scheduling error, go here. If you value a warm, friendly, and professional environment where you won't be met with passive aggression or an immediate firing over an honest mistake, this is not the place for you.

    I am so grateful to The Smile Place Dentistry. Thank you so much for getting me in for an…read moreemergency exam and tooth extraction. Your entire staff provided such excellent treatment. Your main concern was my good health. Special thank you to Dr.s Rothstein and Kim. You are not only THEE BEST at what you do, but you are compassionate and kind as well. What you do and how you do it really is refreshing!

    Aspen Dental - Middletown, NY

    Aspen Dental - Middletown, NY

    2.2(56 reviews)
    1.4 mi

    Horrible! I went in with pain and I'm sure they used that to charge $1800 more of fees for a…read moreservice of $600 with a grand total of 2400. The manager laughed gaslighted thought it was a funny moment! When I said why can't you take care of my tooth and she said all other services had to be charged. DO NOT SPEND YOUR MONEY OR YOUR INSURANCE! I want to rate a zero but I can't! Aspen Dentals agenda is to charge excessive fees for procedures or dental work that is not needed or warranted! Aspen Dental should be investigated for the poor performance and treatment of clients that are in pain! It is an abuse of responsibility as a dental practice! That goodness I reported Aspen Dental to my insurance company and they were able to refer me to a wonderful dental practice and I was charged zero out of pocket! Be careful with Aspen Dental! They are dental predators!

    I made a appointment to the Middletown ny for cosmetic work. The representative stated I can bring…read moremy dental insurance the day of the appointment I also explained to her that I will be paying out of pocket since I know the job is pricey and my insurance will not cover it. She said OK no problem. A day or 2 before the appointment I'm getting various calls while am at work asking for my insurance information, I told the representative (heather, apparently also the manager ) I don't have it with me and she said my appointment will be canceled and I might have to pay $200 for a consultation. Out of frustration I said "cancel it " Well I had already requested a day off for the day of the appointment so I still went in (with my insurance info) just to check and they said they canceled my appointment because I REFUSED to provide my insurance when they called me lol So disappointing! A lot of miscommunication. I did not get no work done so idk the quality of the work. But reading all their previous reviews I'm happy, it's seems like I Dodge a bullet. horrible initial experience.

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    Aspen Dental - Middletown, NY
    Aspen Dental - Middletown, NY
    Aspen Dental - Middletown, NY

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    Orange County Dental - Why not give yourself the gift of a brighter smile for the new year? A Teeth Whitening at County Dental is the answer.

    Orange County Dental

    1.9(36 reviews)
    1.7 mi

    2 stars out of respect for the front desk staff and the hygienist. Horrible experience with the…read moredentists. Unfortunately still dealing with the damage this place caused and now paying out of pocket at a new dentist to get it fixed because I dont trust the doctors here whatsoever. Needed to get a crown and saw Dr. Rama. He recommended a porcelain crown instead of the regular one covered by my insurance. They said it was $900 but theres a "deal" of $400 off when you sign up for the dental care plan or whatever through County Dental that can be cancelled at anytime. I told him Im a college student and thats pretty pricey for me and Im okay with the insurance covered crown. He insisted the porcelain one was a better option and essentially pressured me into getting that one and said (yes, he really said this to me) "it's a no brainer. Unless upgrading this crown will make you go hungry you should really get this one". I told my mom what happened and she called the office telling them to cancel that $500 crown and give me the regular one. Dr. Rama called me after hours on his personal number to assure me he never pressured me and that "there must have been a misunderstanding". Whatever. I went back to get the permanent crown and he made a big show of generosity that they went ahead and made me the porcelain crown at no charge bc of "the misunderstanding". Cool. He put it in and for a couple weeks afterwards I started tasting a rotten taste near the tooth and I scheduled another appointment bc I was concerned. Dr. Rama took a look and said he was "quite proud of this work" and thought it was a perfect crown and said the taste must be due to my hygiene routine. I got a second opinion at my new dental office where the doctor saw the crown was ill fitting within 5 mins of me sitting in his chair. He said if I had been his patient he would have fixed it the moment I came back. Unfortunately because I wasnt his patient I had to go back to OCD bc I didnt want to pay out of pocket for their mistake. I requested to see a different doctor and saw Dr. Mack who agreed with my new dentist's opinion and "fixed" the crown. However, 2 months later Im experiencing pain, extreme sensitivity and overall issues with that crown. I went back to Dr. Mack to see what was up and was never seen by the doctor. I made an appointment during my lunch break at work and sat in the waiting for for 30 minutes before I had to tell them I need to go back to work. The front desk was always helpful and kind, after waiting 10mins I asked if I was here at the right time and she went to ask the doctor what was taking so long and she let me know they said a few more minutes. I waited 20 more minutes and had to go. Dr. Mack called me on the office number and claimed he "squeezed [me] in" (this is not the case, I made an appointment based on his openings and he was not consulted). Brief conversation in which he evaded any responsibility for my delayed appointment. Im reasonable and understand things dont always go as planned and ideally I wouldnt have had work but thats not realistic for me or a lot of others. I let him know I wont be using that office anymore and feel others should know about this experience.

    Always treated with respect when I come here... The office is very accommodating with scheduling…read moreappointments . I find the staff to be very knowledgeable

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    Orange County Dental
    Orange County Dental
    Orange County Dental

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    Diamond Smile Whitening - cosmeticdentists - Updated June 2026

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