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    DiamondHead Beach Resort

    3.9 (102 reviews)
    PriceyHotels, Resorts
    Open Open 24 hours

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    Mike Z.

    Stayed here for a business trip. It's located right on the beach and within walking distance to where all the bars and restaurants are in Fort Myers Beach. The room was clean and large but was dated. The couch and chair were faded but again were clean. Large screened in balcony with a table for four and two lounge chairs, sliders that lead into the bedroom and living space. The kitchenette was a nice surprise. The shower was small, I'm not that tall but when I stepped in my head was almost at the ceiling and had to bend over a bit to wash my hair. Water pressure was a little bit of an issue. Had a problem with the AC and maintenance beat us back to the room from the front desk ! Was fixed in less than 30 minutes. During our stay two beach chairs and an umbrella were complimentary! Will definitely stay here again and our group is even talking about having another meeting here next year !

    The nonexistent upgraded walk in shower
    Mary Ann C.

    Diamondhead could easily have a five star rating however they need to listen to their customers and give a care. After staying here for two nights, I see why there are five star reviews and 1-2 star reviews. Either they give you an updated room and what you paid for or they cheat you by giving you less than you paid for or neglect to inform you of things going on at the hotel. Here are the top five positive things from our trip. First, the view from the 8th floor was amazing. We were in a room on the side with a view of the pier. 2nd, the building is extremely solid. 3rd, the staff were nice except for rude manager who said his name was Nathan. 4th, I found the room to be clean upon arrival. 5th, the kitchenette in the suite had plates, silverware, glasses, coffee cups, can opener, cork screw, cutting board, a glass pyrex, salt & pepper, a candle, paper towel, kitchen towel, toaster, microwave, coffee pot and minifridge. It was enough for me to make antipasto to eat on the balcony while watching the sunset. Here are the top five negative things from our trip. First, I booked weeks in advance and did NOT book a handicap room. The modern walk in shower in my room description was nonexistent. Instead we had something out of a Bathfitter commercial. It was a tub with shower combo made out of plastic with tons of hand rails and a plastic seat for wheel chair occupants. The counter was cheap formica instead of granite in room description and the tile was old beige 12x12, not the updated tile as described. The toilet was extremely high off of the ground. 2nd, we arrived at 3:00 pm which starts check in time and when I called for a room change, they said they were at 97% occupancy. I am sure that every suite was not occupied yet and they just didn't want to accommodate us. The manager would not compensate either. After reading more reviews, other people got free drink coupons. 3rd, the hotel had live music with a large crowd that was roudy way past midnight and the second night a group of people were yelling in our hallway for more than an hour. 4th, I had just stayed at a Homewood Suites and it had a full kitchen and was gorgeously updated for much less than I paid here. The description for Diamonhead website had granite counter in kitchenette and updated tile. This had formica and old tile. 5th, the second day the room was warm. At first, I thought it was because it was really hot outside, then because we were opening the sliding glass door from time to time. I locked the slider and closed the curtain cutting off our view. I grew irritable at night with the stickiness and climbed up on a chair to feel the vent. It was blowing warm air. We called the front desk and they sent someone to flush the system. We suffered for more than eight hours because the air conditioner was not well maintained. Again, we were not compensated in anyway.

    Ron H.

    Wife surprised me for Father's Day weekend we checked in on Saturday checked out on Monday room was ready at 12 we stayed in room 1207 which I highly recommend the views are spectacular you can watch the sunrise and watch the sunset room was very clean and comfortable the Beach bar service and food was awesome Great staff!

    Chairs and umbrellas on the beach
    Alicia R.

    I stayed here for a week last month and had a pretty great time! We stayed on the 5th floor via a VRBO listing. The room and patio were nice and spacious, so had plenty of space to relax, sleep, eat. Our room had a minifridge, but no freezer section. Friends staying in the room across the hall from us did have a freezer (a small one, as you'd expect from a mini fridge). There was also a microwave, small stovetop, and dishwasher, with enough dishes to eat lunch and key lime pie we'd bought. There is a recycling bin, which was nice since we bought canned soda. Things were clean, though slightly dated and the furniture looked a bit worn. However, it appeared that updates were being made based on boxes we saw on the lower level. Due to COVID, there was no cleaning during our stay, which wasn't too big of a deal except that we were provided with one toilet paper roll, so had to stop by the desk several times for more. The shower toiletries are in pump bottles on the wall, so that will last awhile if they are full (I'm not sure our conditioner was). The screened-in patio was very nice - several lounge chairs as well as a table and chairs, perfect for lunch and watching the beach. The screen felt a little annoying at first (hard to take pics, can't lean on railing), but I never noticed any bugs, so that was a plus. One of my favorite things were the room keys, beach towels, and chair/umbrella setups at the beach. The room keys are in rubber bracelets - it feels a little silly at first, but is great because you don't have to worry about losing your keys at the beach (or anywhere else really). It was nice having designated towels for beach time, and while I've never had the chair/umbrella at the beach before, it was really nice to have a "spot" and a bit of shade. The beach was pretty nice, and had a low slope which meant you had to go out a ways to get to deep water and the beach changed dramatically with the tide. There was one low point where seaweed and old crab legs tended to accumulate that was kind of gross, but was also where some of the nice shells were if you like shelling. This was a small walk from the beach directly in front of hotel, so not -right- there, though I assume the beach is always changing. It's a fairly busy beach, but did not feel overcrowded. There is a small shower/wash hut before you enter the hotel so you can rinse off before going back inside. We had drinks from the Cabana once, and it was pretty good! You can take drinks purchased here down to the beach. Many frozen drink options to choose from. We did not try the fancier restaurant there - I suggest making reservations fairly early in the day. The Diamondhead is in a convenient location on the island - lots of restaurants nearby and a manageable walk from the main tourist area to the northwest. The main issue during our stay was construction and elevator service. The last 2-3 days of our stay there was what sounded like major renovation in the rooms above us. Since this is a place you'd spend most of your time outdoors, not a huge problem, but the construction noises were pretty unpleasant if you like sleeping past 9 am - thank goodness they didn't begin earlier! There are 4 main elevators, and I don't think there was ever a time all were in operation as they were being maintained. However, we did hear that this maintenance was happening because it's typically the slow season and this year was unusually busy being the first "open" summer since COVID. Waiting for an elevator was a minor inconvenience overall. The front desk and other staff we met were generally friendly and helpful. My

    View from 11th floor
    Monica A.

    Wanted a weekend getaway for the holiday and granted it was rather last minute so I already had anticipated most places to be booked. Considered other options, but in reality, don't want to do Air bnb mostly because I don't want to be in a strangers living room, unless they're not there at all. Called multiple locations as I was driving to the area and they had availability here so I went ahead and booked based on amenities and location. The room had a kitchenette so that was perfect! Had a view to the beach and the stay included a beach chair and bike rentals during their service hours. The staff was wearing masks, very friendly and accommodating all around. Downstairs they have an open-air restaurant bar area and lo and behold, they had live music!! Yayyy!! Hadn't heard or seen live music since the stupid pandemic started so this was right down my alley :) And they have a ramp straight to the beach from there. The staff was all around great and the location couldn't have been better! Not in the straight mix of the mess, however far enough to enjoy some quiet, and walking distance to the hay day "downtown". It was a great stay :)

    View from the 3rd floor balcony suite room at sunset.
    Joey S.

    I would definitely recommend this hotel! It is legit a 2 minute walk to the beach & the bar outside is so convenient & the staff were very nice! The room was spacious & clean! They were doing construction on the 10th floor so I'm sure the rooms will be even nicer when they're done. They don't have daily housekeeping services due to COVID but you could request it if you wanted. This hotel is located right in FMB & you can walk to all the stores and restaurants. The pool & beach area were clean and neatly setup daily (don't leave your pool towels or they'll charge). The staff on the beach were super friendly & willing to help! They have daily water sport activities you can sign up for as well. The front desk staff morning & night were very friendly.

    10th floor room balcony looking toward Fort Myers Beach.
    Michael L.

    Very nice resort. When I was there, the water was awful brown from the algae/runnoff from Lake O, but I don't blame the resort for something beyond their control. Our room suite was clean, modern, and had overall very nice accommodations. We were on the 10th floor overlooking the pool and with a great view of the (yucky brown) Gulf of Mexico. I can only imagine the blue water! Staff was very friendly and helpful. My girlfriend is deaf and a gentleman from the front desk (Frank?? if my memory serves me right) came and helped us get the TV CC working when we were having issues. He did this at 10:30 at night, and had a great attitude of helpfulness. Being a Midwest boy by birth, it was really cool chatting with all the people at the resort - both employees and fellow visitors - from the Chicagoland area. We had a great time, and Cabanas had wonderful cocktails/frozen drinks we could enjoy at the bar or poolside. While the ocean water was disgusting, the beach was wide, spacious, clean and pristine. The property was under construction due to them restoring their on-site restaurant, but it was not a bother to us. The location was in easy walking distance to most everything in Fort Myers Beach. We drove very little and walked to dinner/shopping each day. We will certainly be back next time in FMB.

    Awesome place! Great rooms, set up and service!! Cabana's bar has great staff/service, drinks & food! Stayed for spring break with friends and liked it so much our whole family came down this summer for vacation-will absolutely come back again! Also having Holiday Water Sports on the property is a huge plus as those guys are great and offer amazing dolphin jet ski tours!!

    kitchen
    Stephanie S.

    I absolutley love this place! the location is amazing. right in the beach and a close enough walk to downtown FMB and all the fun bars and restaurants on the way. we usually rent a moped to explore more but its a great location. the staff is amazing and so accommodating. from the front desk to the bell boys 5 stars. the rooms are very nice because it's got a little kitchen for rainy days to stock up and enjoy a relaxing day in the room. the bar downstairs is awesome. the older restraint was pricey but good and we have not yet tried the new place coste. we have never even thought to stay anywhere else. the private lanai is are favorite. so peaceful to sit outside at night or rainy evening hear the ocean play music and we bring a card game.

    Nicole V.

    Outstanding clean and location was perfect!! No complaints at all we got there at 12:30 check in was supposed to be at 4 and room was ready!! Staff was soo nice too! Def going back again !!

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    Beautiful place, highly recommended. All rooms are ocean view. Nice ocean side pools. Stuff is friendly.

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    Page 1 of 3

    Ask the Community - DiamondHead Beach Resort

    Review Highlights - DiamondHead Beach Resort

    Cabanas (located downstairs) was fun and full of games and various drink choices.

    Mentioned in 11 reviews

    Read more highlights

    Pink Shell Beach Resort & Marina - Family fun -movie at the pool

    Pink Shell Beach Resort & Marina

    (260 reviews)

    Absolutely love this hotel. This was our first time back since hurricane ian. The service we…read morereceived from front desk and most staff was amazing. The managers were so attentive and every time we passed by checked in on us to see what activities we had done or suggest new activities for us to do. We loved the kayaking and paddle boards - also rented jet skis 2 separate days. Getting day passes for additional guests was super easy. Love the ease of the bracelets doing everything, being the key, room charge, proof we belong - super easy for everyone to keep track Of! The complimentary breakfast was "ok" nothing spectacular, but still decent. The guy who collected the towels by the pool (seemed like a manager/lead) was rude every single day - to the point we waited to take our towels back a few times to avoid another interaction. We will definitely be back!

    My wife and I wanted a quick getaway to clear our heads and reset, and we found this spot down in…read moreFt. Myers that ended up being even better than we expected. The entire area was clean, right on the beach, and the staff was friendly everywhere we went. The resort offers a ton of amenities: free kayaks, bikes, paddleboards, lounge chairs, and umbrellas. They also have paid options like fishing charters and other nearby excursions. There are three pools total -- two family pools and one adults‑only pool -- plus a couple of hot tubs. Our room was amazing. We were on the first floor with a perfect view of the beach. The adults‑only pool was right in front of our balcony, so we could relax, listen to the music, or join the trivia games happening throughout the day. The room itself was spacious and included a kitchenette with a stove, which made it easy to cook if we wanted to. You can stay busy here or do absolutely nothing -- we chose the "chill" route. There are two restaurants and a bar on the property, but if you want more options, you can walk about 15-30 minutes (rough estimate) or drive 2 mins (fyi paid parking) to the main strip with plenty of shops and restaurants. The front desk also told us about a trolley that runs for $0.75 each way or $2.00 for an all‑day pass. Everything was close by, we didn't get in our car until it was time to head home. We'll definitely be coming back. It's a little on the pricier side, but with everything included -- and probably more that I'm forgetting -- it's absolutely worth it.

    Hyatt Regency Coconut Point Resort & Spa - One of two fire pits for the evenings.

    Hyatt Regency Coconut Point Resort & Spa

    (293 reviews)

    $$$

    The property is beautiful and I loved the lazy river (except the inescapable waterfalls). I was…read morethere for a conference and was particularly impressed with Phil's events team. They were so respectful of the guests and kept our tables immaculately cleared. Access to the island by boat was a surprise and thoroughly enjoyable. Plus, the captain and boat crew were focused on ensuring patrons had a positive experience by slowing for bird and dolphin sightings and their willingness to take family pictures. In addition, our room was incredible with three balconies and two amazing views. The gym was also nice; all the machines were clean and working, plus it was well equipped. For such a fancy hotel, I was quite surprised there was nowhere to find water. I expected a fruity water station somewhere near the entry, a standard in high-end hotels today. I was also surprised the concierge could not provide a running map. Even with the local construction, the path right out the front door is nice and separated from traffic. I found the run to Target (for a cool coffee drink) was perfect for a 5-miler. Surely the 10-mile option would include even more treats. Having the front doors opened every time anyone approached the front of the hotel was a nice touch.

    I do NOT give FIVE STARS VERY OFTEN but this place deserves it!!! This place is AWESOME! The front…read moredesk was AMAZING! They serve adult beverages from 7-11pm and they serve FOOD 24/7!!! There is free breakfast featuring bacon or sausage with eggs, potatoes, various cereals, toast, bagels and various breakfast beverages. There are plenty of places to eat in the area that's walkable. The rooms are clean and it's quiet! I can't wait to come back!

    Margaritaville Beach Resort Fort Myers Beach - Bay bread 10/10 delicious!

    Margaritaville Beach Resort Fort Myers Beach

    (137 reviews)

    MELISSA AND SCOTT (both at the pool) and MIKE (a porter) were the absolute BEST wait staff. Mike…read moretook all of our bags and showed us up to a smooth check-in process that included complimentary drinks. He got us and our friends off to our rooms quickly and as we saw him around the grounds the rest of the week was always cheerful and a joy to chat with. We got a Cabana for two days, and Melissa was our assigned waitress on day one. Simply stellar. She kept checking up on us, provided great advice on what to do, and our group of 14 couldn't have had a better time. Scott helped us out on day two when our assigned waiter for the cabana (who I won't name) was a little too much on the younger side to be able to be as attentive and simply had a hard time making the connection that Melissa and Scott did. Melissa and Scott had water shoes, and were not afraid of coming right up to us when we were on the edge of the pool, as it was no deal to get their shoes wet. We WILL be back; we WILL ask for Melissa and Scott. Otherwise, in the resort, it was extremely clean and the atmosphere was spot-on. The coffee shop next to the pedestrian bridge to the pool from the main hotel helped with the bender hangovers, and the staff there were very nice. The lobby on the second floor was nice, as the parking and utilities for the hotel are on the hurricane-flood-prone ground floor. There was night entertainment out on the promenade, and I was grateful that we had a room on the outside of the hotel not overlooking the promenade, but I noticed by 1030pm, the loud music was gone. Good balance between partying and letting us drunks sleep. Great party hotel. Great DJ earlier in the day. The couple who sang and played music in the DJ Cabana also were great. The later-in-the-day DJ was less impressive; he hesitated to play some of the songs we requested. The location was central to many dining and entertainment options. The shop in the lobby had some essentials we forgot as well. If there is any critique; continue to focus on making sure the younger wait staff have no problems with old-fashioned effective communication and making time to check back in plenty of times throughout the day, especially if the cost of the drinks is as high as it is. I have no problem paying for it if the wait staff are as attentive as Melissa and Scott.

    Our family was excited to experience the new Margaritaville in Fort Myers Beach. We are Floridians,…read morefrom the other coast, and we have always enjoyed FMB, which is only a few hours away. Upon arriving, we were told that a luggage cart was only available through a bellhop service. They only offer valet, as a side note. When we checked in, we did receive a complimentary margarita, but no smiles or warmth. This carried on throughout the weekend; none of the staff seemed pleased to be there, and only one of them even smiled back or said hello. The room was clean and new, and the theming is on point. It is a beautiful place and as a PH, I truly enjoyed the music and the decor. Everything is so Margaritaville -- colors, music, theme. All 10/10. When it came to restaurant staff, we had the opposite experience and everyone was friendly and knowledgeable. We enjoyed our time at the downstairs bar and at the JWB, which is more of an upscale dining experience with a beautiful view of the beach. The pool does not open until 9am, but we brought our own tent and chairs because we were researched and knew that the public beach is right next to the resort. This was the best move we could have made! Highly recommend if you're driving and can bring your own beach supplies. I do believe that you can have a complimentary umbrella and 2 chairs as an overnight guest, but we were pleased to be able to have our own space. The other thing worth mentioning is that you cannot bring food or drink into the pool area -- not even from their own restaurant/bar. I purchased lunch from the downstairs restaurant and as I was waiting to bring it to the beach, I was told that I could not bring my drink into the pool area right next door. It's all one resort, and organization, but I assume they are worried about people bringing their own cocktails in the cups they provide. There should be an option to show your receipt or at least people should be aware of that before they spend $15 plus on a drink at a POOL/ BEACH BAR. I would say that we had a great experience because we were with family and the beach is stunning regardless of where you stay. The weather in July is touch and go, so we were blessed with mostly clear days. Would I recommend a stay here? No. I think that there are many other places with the same view and a similar experience, and we felt like we were charged for every little thing, plus the unfriendly staff. Even as we were checking out and making several trips to our vehicle, housekeeping kept trying to enter our room (before check out) no matter how many times I explained we were still working on moving out.

    Marriott Sanibel Harbour Resort & Spa

    Marriott Sanibel Harbour Resort & Spa

    (316 reviews)

    $$

    I stayed at the Marriott Sanibel Harbor Resort over the Fourth of July weekend. I had originally…read morehoped to stay in the main tower, but I'm actually glad I ended up in the Captiva Tower. It was noticeably quieter, the pool felt cleaner, and there was much less hustle and bustle. The room itself was comfortable and met my expectations. The beds were comfortable, the pillows were just right, and the view was enjoyable. One word of caution: the shower can get pretty slippery, so be careful. The resort offers a complimentary welcome drink, but I wouldn't really call it complimentary since there's a mandatory $35 daily resort fee that covers various amenities, many of which you may not even use. I also don't drink alcohol, so it wasn't much of a perk for me. I did take advantage of the 24-hour fitness center and was pleasantly surprised. There was a good variety of equipment, the treadmills worked well, and they provided complimentary towels, water, and even apples. My only criticism is that the gym could use a more thorough cleaning. One thing to know before booking is that this resort doesn't have a beach. That wasn't a dealbreaker for me because the pool was very nice. My mother and I drove to Sanibel Beach, which was only about 10-15 minutes away. However, parking was difficult to find, it costs $5 per hour, and the mosquitoes were relentless. Unless you're set on visiting the island, I'd recommend relaxing at the resort instead. The elevators worked well, and every staff member I interacted with was friendly and professional. Overall, there wasn't anything particularly spectacular about this resort, but it provided a relaxing and enjoyable Fourth of July getaway for my family. I would recommend it to others. Personally, I probably wouldn't stay here again, although I wouldn't hesitate if it were my only option.

    After a two and a half hour drive from Coral Springs FL, we stopped for a break before entering the…read morecauseway to Sanibel Island. There was no obvious parking, but the valets at the entrance told us parking was free for a slight tip (lol). We had a leisurely lunch outside on the balcony overlooking the swimming pool. Courtside Steakhouse had a varied menu. Everything we tried was just okay, not super outstanding, or memorable, but a nice stop from traffic.

    Pointe Estero Resort - Living Area

    Pointe Estero Resort

    (29 reviews)

    Fantastic stay! I was in town for a family event and spent a week here. The rooms were spacious,…read morespotless, and very comfortable. The front desk staff went above and beyond, offering great local dinner recommendations. The beach views from my room were absolutely spectacular. The area around the hotel was super convenient there's a Publix nearby along with plenty of shops, cafes, and other amenities just a short drive away. Tiki bar next door was awesome! Everything you might need is close at hand. I'd definitely stay here again!

    Clean place!!! Stayed for a week in June on a family vacation with 4 adults. The pool is absolutely…read morewonderful and so is the hot tub- both open til 10! We had a gulf view 2 bedroom on the the 7th floor. The room comes with many amenities including practically anything you'd need in the kitchen except for a pizza pan! One watch out- the beach is a very far walk from the resort. Definitely not a great choice for those who cannot walk that far or need a bathroom near. Another big watch out - rooms on the north side of the building from about the 6th floor down have large palm trees obscure the view of the gulf!!! They rental chairs and umbrellas are convenient but are taken up very early around 2:30 pm - disappointing given the cost Our kitchen was flooded the 1st night by the upstairs apartment's ice maker waterline. It's just an unfortunate event but did waste a good part of our first day towel drying the floor and carpet. The front desk offered to dry vac it but we opted against it since we'd already got most of it blotted up. The front desk does a towel exchange for the pool towels which eliminates the nuisance of drying towels from the pool. We really enjoyed the grills and lovely landscaping. I would gladly stay again for the quality of everything.

    Lani Kai Island Resort - Our dinner, Randy's favorite and meat balls!

    Lani Kai Island Resort

    (368 reviews)

    We only got to stay here for the night. We drove over from Saint Augustine area and had a later…read morestart than planned. We arrived at 10pm and you have to go upstairs (or elevator) to the first floor to check in and get your keys. Which are cute little bracelets so you could wear them to the beach and in the sands without worrying about losing them. I left my husband with the car while I went up to check us in and they have complementary parking, but it is across the street. If you park in front, they'll call you and ask you to move it because that's employee parking. We stayed in room 210 and had the most magnificent ocean view. I wish I would've been there for sunset. They have live music they have a bar. It looks like they rent out kayaks and stuff like that. For the price and the views you certainly can't beat it. I will be back for sure. The only reason for three stars is the rooms. They looked like they were inside a trailer / Modular home vibe. The shampoo amd conditioner barely gives you enough shampoo to clean your fingernails. Same with the shower gel. So I would suggest bringing your own.

    Lani Kai Island Resort is the perfect place for a fun beach getaway! The location is unbeatable,…read morewith beautiful white sand, stunning Gulf views, and everything you need just steps away. The atmosphere is lively, with great live music, beach bars, and plenty of entertainment from day to night. The staff was friendly and welcoming, making us feel right at home. Our room was clean, comfortable, and had an amazing balcony view that made every sunrise and sunset unforgettable. There were several great dining options on-site, and we loved being able to walk to nearby restaurants and shops. If you're looking for a place to relax during the day and enjoy a fun, energetic vibe at night, Lani Kai is a fantastic choice. We had an amazing stay and can't wait to come back!

    The Ritz-Carlton, Naples

    The Ritz-Carlton, Naples

    (338 reviews)

    $$$$

    My stay at the Ritz-Carlton, Naples began with an exceptional first impression…read more When I checked in, the young woman at the front desk was warm, friendly, and genuinely welcoming. We struck up a conversation, and she thanked me for my patience while waiting in line. Since I'm a Marriott Bonvoy member, I asked if there happened to be any upgrades available. She smiled and said she had found one for me. I thanked her, headed upstairs, and opened the doors to what I can only describe as the most incredible hotel suite I have ever seen. I knew something was different the moment I saw the double entry doors. Inside was an immaculate, magnificent suite featuring a spacious living room, a luxurious master bedroom, a second bedroom, spacious living room and **three bathrooms**, with breathtaking views overlooking the Gulf of Mexico, the beach, and the pool from multiple balconies. The master bathroom alone was larger than many standard hotel rooms and even featured its own Toto toilet. Every detail reflected luxury, from the remote-controlled drapes and sheers to every toiletry imaginable, and even a thoughtfully stocked minibar featuring Macallan 12. I was so stunned that I immediately Face Timed my wife to show her the suite. Her reaction? *"You have to come get me."* I had driven two hours from home to attend a conference and had expected nothing more than a beautiful room with a king-size bed. Instead, I found myself in what felt like a private luxury residence. So, I got back in my car, drove the two hours home, picked up my wife and daughter, and then drove the two hours back to Naples--all so they could experience this extraordinary suite with me. It was absolutely worth every mile. I've been staying in hotels for more than 50 years, and without question, this is the finest hotel room I have ever experienced. What makes the experience even more remarkable is that it all came from a complimentary upgrade as a Marriott Bonvoy member. That one thoughtful gesture transformed a business trip into an unforgettable family memory. The Ritz-Carlton, Naples delivered an experience I'll never forget. Thank you to the wonderful woman at the front desk for her kindness and generosity and thank you to everyone at the Ritz-Carlton for making this one of the most memorable hotel stays of my life.

    I chose The Ritz-Carlton to celebrate a special birthday weekend, and unfortunately the service…read morerecovery fell well below the standard I expected. Before our arrival, I prepaid for a birthday amenity to make the celebration special. When we checked into our room, the amenity was missing. I immediately brought it to the concierge's attention and was assured it would be taken care of. After waiting over an hour and returning to the hotel, it still had not been been delivered. When it finally arrived, the surprise was unfortunately spoiled because the birthday was announced before we even entered the room. During this process, the concierge asked whether I had booked an "Explorer Rate." I did not understand the relevance of that question to a prepaid birthday amenity that had not been delivered, and it left me feeling uncomfortable during an already disappointing experience. I then met with Tim, who sincerely apologized and assured me that the amenity charge would be removed from my bill and that dinner for our family that evening would be taken care of. I appreciated his apology and left believing the matter had been resolved. Unfortunately, neither commitment was honored. When I later spoke with another manager, I was told there were no notes documenting my previous conversation. Rather than taking ownership of the situation and following through on what had already been promised, I was asked if I would like a bottle of wine. At that point, it felt as though I was being asked to determine my own compensation instead of the hotel taking ownership of the service recovery. I was also initially charged again for the kids club despite having prepaid. That billing error was eventually corrected, and I appreciate that it was resolved. However, the larger issue was the lack of communication and follow-through surrounding the birthday celebration and the commitments that had been made by management. My husband works in the hospitality industry, and I spent many years in it as well, so I understand that mistakes happen. No hotel is perfect. What defines a luxury property is how it responds when something goes wrong. Unfortunately, the lack of communication, consistency, accountability, and follow-through from management fell well below the Ritz-Carlton standard I expected. The property itself is beautiful, and many of the ladies at the front desk were warm, welcoming, and professional. It is disappointing that such a wonderful property was overshadowed by a service recovery that never truly happened. Because of this experience, I will not be returning to The Ritz-Carlton, nor would I recommend it for guests celebrating a special occasion.

    DiamondHead Beach Resort - hotels - Updated July 2026

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