I've never met a more wonderful staff than the one in Music and Arts in Plano. Heather, Carla and…read moreJeremy went above and beyond the call of duty when they helped me out with a very tricky clearance item on an email I received from M&A. They did everything they can for me to get the deal and now I'm eagerly waiting for my new Fender 12 string acoustic electric guitar! Thanks to Heather, Jeremy and Carla for all their help and patience with me! Y'all are truly a terrific team!!! Corporate, please give them a raise!!!

Amazing customer service! Jeremy gave us the royal treatment. He was very knowledgeable about…read moreelectric guitars and helped us pick out the best one for us. He also replaced the strings, showed us how sounds of the guitars and amps we were considering compared and gave us a box to wrap the gift.

I visited Texas Music Lab looking for a guitar that wasn't in stock at another larger local shop…read more Sadly they didn't have it either, but the tech (luthier?) I spoke with was able to refer me to another area store that did have it. I thought it was really cool he did that. Good vibes in this place. I inquired about lessons and the pricing seemed reasonable. I might give it a try. Also, there was a store dog.

Best musical staff in Texas! We love this place. Everyone is…read moreso fun and helpful! The jam sessions are a blast!

I have been renting my son's band instrument for 27 months on the rent-to-own. I called them to…read morepurchase the instrument, and they have been bought out, and my rent-to-own plan is no longer valid. I have paid $1500 for the instrument over this course of time... Now I have to buy the instrument from scratch. I feel taken advantage of.

So, I decided to learn how to play the cello and rather than purchase an instrument out right I…read moredecided to rent-to-own. Based on the price and student quality of the instrument, Williamson offers the best price. Currently, I am renting an adult sized, student-grade cello. This comes with case, bow and complete maintenance. If at any time I wish to upgrade to a professional-grade cello I can do so without penalty. The staff is very helpful and I found them to be great aid in guiding me towards a beginner instrument. I look forward to seeing how my relationship with them will grow over the course of learning my instrument. NOTE: They are located in a outdoor shopping center off of Plano Parkway on the westbound side of 75. Their sign is large, but if you're headed west on Plano Parkway, turn left into the shopping center and they are on the upfront corner.

Dropped in for a quick visit to see if they had any hidden gems. Music store was nice and…read moreselection was great. The folks at Frisco Music center were very welcoming and knowledgeable. I had a great conversation about gear and things. It looks like someone was dropping off equipment for a service so service looks to be an option. All in all, great music store that carries most things. Highly recommend

I visited Frisco Music Center because I was on the hunt for an electric guitar I couldn't readily…read morefind in other shops. Another music shop tipped me off that this place had several in stock, and upon calling I was delighted to discover that they did. Although they were initially asking over $100 more than some bigger guitar shops online, the manager agreed to match that price and I was able to take home a Yamaha Revstar! The shop itself is pretty cool. When you drive up on Main Street it appears there's a lot of construction and NOT a lot of parking, but this isn't the case - they have a spacious lot in the back. Enter through the black door and you'll find yourself emerging into the shop near a wall of ukuleles. The store basically appeared to have three areas. The first room had the strings, acoustic guitars, (maybe drums and keyboards, I'm not sure), etc. The second area seemed to have equipment for recording and maybe some effects. The third room was well worth traversing the labyrinthine layout for, because that's where they kept the electric guitars and pedals and guitar straps. Despite being a small business they have a great selection. The manager seemed super knowledgeable and helped me pick some extra strings to go with my new guitar at my request. One of the things that really stood out to me too is that they offer a 50% discount on set-up service when you buy a new guitar from them. Although the person who does it was out for the week, I fully intend to bring my guitar back in to get it set up for only 30-something dollars! (Although, it seemed to play great off the wall.) Overall this is a great local music shop and should be on every guitarist's radar.

I was pleasantly surprised by the high degree of excellence shown by this violin shop…read moreI came to their shop to purchase a set of violin strings for my 150 year-old instrument as they were looking over my violin in great detail they discovered there was a small crack in the center of the top piece which had gone unnoticed by many others including myself we discussed the process of how a repair might work and there was no getting around that the top would have to be removed I picked up the violin a week later and it sounds better than ever thank you thank you thank you to these guys

Yelp 100 2026 #9…read more Cadenza offers violins for renting and repair. I called to inquire about a rental and the staff were kind and answered any questions I had. I later completed the online rental form and was called shortly after to pick it up because it was ready. I have enjoyed my rental thus far.

Dropped off intact brand new instrument for tuning, got it back with the tuning hole damaged, paint…read morechipped. Resolved a few days later after much back and forth.

I'm very disappointed with my recent experience at Guitar Center…read more I brought in my bass for a setup -- paid $100, and while the setup itself was done well, I found a chip in the finish right by the truss rod adjustment near the nut. That damage was not there when I dropped it off. If you're taking your instrument in for service, inspect it thoroughly before and after. I trusted them with my gear, and they failed me. Edit: Guitar Center got back to me and resolved the issue, and I'm happy with the outcome. It was a bit difficult to get in touch with the manager at first, but I appreciate that they ultimately made it right.

We were shopping for a middle schooler off a list provided by the school. Typical clueless…read moresuburban parents. I have read previous reviews about this place and as I walked in I was expected rude, disinterested staff. We still decided on this place because of the convenient location, fully expecting to probably walk out in a huff. A lady in bright red spotted us, gently pried the list from our nervous fingers and proceeded to hunt down every single item on the list. The one thing they didn't have - she ordered for us. We got a phone call they day it was in stock and we went and picked it up. I am really bad with names, otherwise I would have mentioned this staff person by name. As long as they M&A retains her, they will have our business for sure.

Prior to Christmas, there was a special for a gift card that was four lessons for $100. I called to…read moreinquire about when teachers for guitar and piano were and if they were there the same day so I could schedule lessons for my son and I the same day. They say, oh yes, that's not a problem. I also asked if we couldn't get to the Frisco location, could we move the lessons to Lewisville. They said yes. You cannot break the gift card lessons for different teachers though. I decided to buy the cards since my son was interested. I called to order the gift cards and they said I had to come in. I ignored this red flag and went to the store even though I live an hour away. After I knew our schedules after Christmas, I called to set up our lessons together. I thought this would be easy but it was anything but. I asked if we could book out certain dates and they were adamant that you had to have the same time each week. I said that was impossible for us for many reasons. I asked to book out the four lessons, which supposedly they did, however, then they said, we give a free lesson and then after that you will have those time slots available. Long story short, I went to my "free" lesson on a different day than my son because there were no times together. Then I went to schedule my lessons and the times were not available. Before I move on, I also have to note that when booking these lessons, they require a credit card. I asked why they needed a credit card since I have a gift card and we weren't planning on continuing lessons. They said it was the only way they could schedule the lessons. I left the store and got a text from my credit card company saying that they charged me $95. I immediately called and they said, oh we are so sorry, you should expect a refund next week. I went in for a lesson for my son and asked for them to refund me and they said it should be in the account soon. After 4, 5, 6, and 7 days I checked my credit card and there was no refund. Then I called again and they said that I had to come in to get this refund. I began classes and the teacher asked where my book was. I was never told that I had to buy a book. This is a minor detail but after all of the above, I was already frustrated. Then we had to deal with my son's lessons. I called and asked when the teacher was available. I said great, let's sign my son up. My son had the gift card and credit card at home so I asked him to call to get it set up. My son calls and the associate said that he couldn't set him up over the phone and he needed to come in. I was beyond livid at this point. I call them back and unfortunately had to be a major Karen. He asked why my son was asking to do two sessions at one time. I said that it really wasn't his business but I said that we live far so if we could do two sessions at a time, it would help. I then said that my son would call back and that I would like him to be able to schedule his appointments. I had tried for weeks to get us appointments together but their guitar teacher was only available on Saturdays, which my son was not available for now. I asked them to move me to Lewisville where they had more times and after a day, I got the OK that we could go to Lewisville. I am not sure if this has only happened to me but I can't tell you how much time and effort I spent to get these lessons and deal with this office. I work and have a million things I handle daily and this was anything but easy. Something fun turned into a pain in my *ss with all of the dumb rules. I know the associates are just doing as they are trained so it's not their fault. But I am not sure why they put so many barriers on this hobby. I have used them in the past to rent an instrument and they were fine. But this was a horrible experience and I would never, ever recommend them to anyone. I ended up cancelling my last two lessons and ate the cost because I just don't ever want to walk into that store again.

I used their service to tune my Vose & Sons baby grand piano. They were super reasonably priced and…read moreso friendly. I'm very pleased with the service they provided for me.

I wanted a piano for my Wife for Christmas..I looked at the reviews here and I was not…read moredisappointed. Mr.Hale treated us like family and gave me and my older son a tour of this awesome piano store. Very impressed, I felt I was in a tour in Padova and the art pieces were these beautiful pianos. BEAUTIFUL PLACE, GOOD PEOPLE ABSOLUTE SERVICE!!! **who knew my youngest one can play piano