Best wheelchair transportation in Queens! Booked multiple ambulette rides for my grandfather and…read morehe's always happy with the ride and driver. The driver has engaged him in conversation and treated like a person instead if a package. He feels respected and special. Thank you again.

Dear Medlife Ambulette, My husband and I absolutely love you…read moreguys. You guys have taken such amazing care of us both for so many years. You are by far THE BEST AMBULETTE company in NYC

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

My parents don't speak English. They waited for two hours and I didn't say anything. Then today I…read morecalled to ask why the car didn't come. He said if you didn't answer the phone at 6:30, it didn't come. I said you can call again. He said you called the insurance company and he didn't know to hang up. They called me this afternoon and said a woman would call and ask when you will be back and their company car will come. I said my mother is on IV and I don't know when. Can I call you half an hour in advance? They said yes. Later when I called, the man who answered the phone said our company doesn't do business with you. What kind of company is it? Don't call a car from their company. If there is a 0 star, I won't give them a single star.

I had previously written a complaint regarding my experience on Thursday, December 12, 2024. Sorry…read moreI failed to mention I had to cancel my doctor's appointment. Now my appointment is not until next year.

Ambulette with 2 man assist was great. Picked us up on time even during a thunderstorm. The men…read morewere very friendly and helpful. They were able to bring my husband up 16 stairs. Definitely would recommend this company to others. NYC Fly Wheels is out go to transport. Thanks!

This is the worst company! I booked a $600 one way ride to a hospital with a bed. They canceled the…read moreride about an hour before and I had to switch to a wheelchair ride. That ride came 45 minutes late! The wheelchair didn't have the foot pedals on so the elderly passenger had to keep her feet up. Then the wheelchair lift didn't work properly in the van. We were late to our hospital procedure. Would have been better off in an uber! Tried to get a credit and they wouldn't call me back. Find someone reliable if you need medical transport!

I had heard nightmare stories about ambulette services -- drivers showing up hours late, no-shows,…read moreetc -- so I was nervous making my first appointment with TrueCare. Turns out that I had no need to worry. TrueCare showed up on time, loaded our wheelchair safely, and got us where we needed to go without any hassle. They even offer weekend pickups. Their office staff is polite, and it's easy to reach someone by phone. I highly recommend them for trips in Nassau and Suffolk counties.

Yeah, it's a new company, so give some slack, but they did get me to my appointment late, so I…read morecould not see the doctor. Perhaps in time, they will realize how far Manhattan is.

está transportadora tiene unos conductores muy vulgares no digo las palabras las que me dijo…read moreporque son demaciado groceras que clase de trabajadores contratan el conductor estaba en la 61 11 queens blvd con placa 44873-lv y llame y habla con Alex un supervisor y también fue muy despectivo . asegurencen de saber que clase de compañía contratan para transportar a sus familiares esta no es confiable y amable porque el vocabulario que usan es demaciado demaciado grosero This transportation company has very vulgar drivers. I won't repeat the words he said to me because they are too offensive. What kind of employees do they hire? The driver was at 61-11 Queens Blvd with license plate 44873-LV, and I called and spoke with Alex, who says he's a supervisor, and he was also very disrespectful. Make sure you know what kind of company you're hiring to transport your family members. This one is not reliable or courteous because the language they use is extremely rude and offensive.

I would like to give them negative if I have the choice. Terrible terrible company. We waited more…read morethan two hours and still not here yet.

I found these folks by accident and they really came through for me…read more You can reserve online, pay ahead of time, and the driver shows up, usually early, and the dispatch and office lady coordinate quickly and efficiently to iron out any wrinkles (Manhattan offers many challenges to riders trying to find their drivers!) It'sa delight to just roll into the van, get locked down, plenty of room for able-bodied companions, and get where I'm going, no fuss, no muss, no worries. It can cost more than a taxi if you are going a short distance, say from Times Square to the Met, but for this customer, it is worth every penny to have a ride guaranteed, and no hassles about the wheelchair.

I book this car service almost weekly for my clients in wheelchairs and I am very impressed by the…read morequality of service they provide. Finding good and reliable accessible transportation is nearly impossible in NYC - I tried this company after several failed experiences with other companies and it has been a game changer! They are always reliable and incredibly responsive. I highly recommend!!! Thank you!!!

We started using First Choice Ambulette in March of 2019 when our mother started dialysis. So we…read moreget 6 trips a week with them. I find the company very reliable. Its a difficult job. Carrying passengers with special needs, the elderly, the patients on years of dialysis, are all very complicated. They try their utmost best to pick up our mom on time. It is only under extenuating circumstances, like weather, traffic jams, unexpected emergency with the previous passenger, that they would be late. And they always inform us. Starting with dispatchers Jenifer, Rosie, and Lance to drivers Willy, Irene, Steven, Ron, Othneil, Jean, Alex, Nestor and rest of the team, they have all gotten to know us and Mom and treat her with care and courtesy. They do their job with responsibility. Always taking all safety precautions. I read some of the old reviews in disbelief and then inquired directly from the company since I wasn't a customer then. Apparently, ever since Gil took over the company and Jenifer joined the company, there has been a complete overhaul. They add new vehicles every 3 months. And have a lot more drivers than they did in the past. I would encourage other current users to share their experience.

These people are horrible and never on time. They make you miss appointments. Please do not use…read morethem.

I had a very disappointing experience with Wellness Transit. This was transportation for an…read moreimportant medical appointment, yet the service was extremely unprofessional. They were difficult to reach by phone, and when someone finally answered, communication was very hard to understand. I could also hear babies crying loudly in the background during the call, which did not inspire confidence in the company's professionalism. The vehicle that picked me up was filthy and had a strong unpleasant smell. For a company transporting people to medical appointments -- many of whom may already be dealing with health issues -- cleanliness, reliability, and professionalism should be a top priority. Unfortunately, this experience fell far below acceptable standards. I would not recommend this service.

I have been taking medical transportation for a long time and this company is reliable and…read morefriendly. They confirm trips and are always either early or on time. The drivers have been so polite and friendly and the cars are always clean and comfortable. I recommend if you need a car service choose them!!!

Hi, me again. So I went to the car wash where this happened. I do have to admit, you were right, it…read morewasn't van 99. It was van 90. I guess I should be thankful that after being hit by the driver of van 90 I at least was able to get the name of your company. While the video isn't perfect, you can plainly see that van 90 lurches forward, lurches forward, lurches forward, and then as the light turns red, he is fed up, and makes a hard right turn into my car (you can see the car move forward from the impact) and van 90 then runs the light and is off and gone down Trotting Course Lane. Are you still covering up for your driver who fled the scene of an accident???

Polite drivers,polite service, always on time. Highly recommend. Very happy with their serviceread more