Staff was amazing. she even put tissue paper in the bag that contained a gift. My 16 year old was…read morepurchasing a birthday gift for his 14 year old brother

Service was amazing! Went in looking for a UT Longhorn gift - the was so much to choose from. Will…read moreshop again!

I had a very disappointing experience at Dillard's. I saw a pair of shoes on display and asked a…read moresales associate if they were available in my size. She went to the back to check and came back saying she couldn't find them. However, she didn't make any effort to check the sales floor or look in other departments. I decided to look myself, and within a few minutes I found the exact pair in the Polo section of the store. It honestly felt like I was doing the associate's job instead of receiving help as a customer. When I brought the shoes to her, there wasn't even an apology for the inconvenience. The shoes didn't come with a box, and no discount or any other accommodation was offered despite the inconvenience. Customer service should involve making an effort to help customers, not expecting them to search the store on their own. Unfortunately, this experience left a very negative impression.

I visited this Dillards to do an exchange and was pleasantly surprised by the customer service…read more One of the sales associates greeted me as soon as I was on the floor with the children's clothes. she then helped me find the correct size and do an exchange. The process was seamless and successful. They have a lot of really great deals on children's clothing. I will definitely do some more shopping here in the future.

Most amazing customer service cutest clothes and nice building!!! My leggings have lasted a life…read moretime

I walked around the store for about an hour Saturday morning. I had a box of items in one hand to…read moreexchange and 6 items in my other hand to try on. NOT A SINGLE EMPLOYEE GREETED ME, STARTED A DRESSING ROOM FOR ME OR HAD THE CURTESY TO SAY "hello." Many of them walked past me, glanced at me, and walked by. Customers AROUND ME were being greeted by employees and getting help. Needless to say, I returned all of my items and will NOT be supporting this business again.

I arrived at Luke's Locker at 9:15am thinking they opened at 9am on Saturdays. I discovered they…read moredidn't open until 10am, so I went back to my car to wait. A young man (employee) noticed I was sitting in my car near the front door, so at 9:30am he waived me in and opened the store. He and 2 young ladies were there and were all very helpful. The customer service was outstanding!! I don't remember any names, but this was on Saturday morning, June 27, 2026. I will continue to be a customer of Luke's Locker. Nice people, great service, quality shoes.

Always a treat to have actual athletes help you find the right shoe for you. Very friendly…read moreenvironment always helps.

Great service, good selection, good value. They actually helped me through the whole process of…read moretrying on multiple shoes to find the right ones for me. I'll go back for all my walking/athletic shoes.

I purchased a pair of Brooks sneakers from Bear Creek Running Company in Keller back in January. I…read morewill say this upfront -- they were probably the most comfortable sneakers I've ever owned. That said, in less than 90 days, a hole worn through the toe area. Full disclosure: I do walk about 36 miles a month. I went into the store and showed the damage. The two young men working there at the time were twin brothers. They actually suggested I use duct tape to cover the hole. Honestly, hearing that regarding a $145 premium pair of Brooks sneakers was pretty shocking. My wife had given me Mark, the owner's, contact information. I called him, and to his credit, while he was not too pleasant on the phone, he did seem concerned. He asked me to come back to the store on the day he was going to be there and said he'd work something out regarding a return or credit. When I arrived at the retail store to return my torn sneakers, a nice young man named Jonathan helped me. They didn't have another pair of Brooks available, which honestly I was hesitant to buy again anyway after this experience. He then brought out a pair of black New Balance shoes that were actually more expensive than the Brooks. I explained that Mark had said they would work something out regarding the torn sneakers. Jonathan walked to the back, spoke to Mark, then came back and told me they would only give me 50% credit -- and they had to keep the original shoes. I asked if I could at least keep them to use as yard shoes since they were only offering half credit, and he said no, he could not do that because they would be returning the shoes to the manufacturer. So I declined the New Balance shoes and left. Here's the part that really stands out: I called Brooks customer service directly. Patrick R., a Brooks running specialist, simply asked for the numbers on the tongue of the shoe. No photos. No argument. No hassle. Brooks immediately agreed to send me a replacement pair based purely on customer service and standing behind their brand. What truly bothers me is this: The store most likely could have returned the damaged shoes to Brooks themselves and received full credit/replacement exactly like I did, yet they only offered me 50% credit while trying to steer me into a different, more expensive shoe that wasn't even close to the style I originally purchased. Mark, here's a little advice:When you operate a local retail business in a community like Keller, Texas, and you carry premium brands that stand behind their products, your store should do the same. Shame on Bear Creek Running Company for the customer service I received. People deserve to know the difference between a company that stands behind its customers and one -- Bear Creek Running Company -- that doesn't.

This store is HUGE and has a ton of options for men, women, and children -- athletic wear, sports…read moreapparel, shoes, and more. The staff was fairly helpful overall. The one area that could really use some attention is the dressing rooms. There didn't seem to be anyone managing that area, and there was nowhere obvious to leave items after trying them on, which made things feel a little disorganized. Otherwise, it's a great large store with tons to choose from.

Great clothing store for all ages! My daughters age, 4, 10 and 16 love this place and there's…read moreplenty for me and my wife as well! Staff is always really friendly and the manager, Lou, is always very welcoming and helpful. Highly recommend this store!

Such a great Anthropologie location! The store is big, the staff was incredibly helpful, and the…read moreSALE ROOM was amazing!! The ladies working the dressing rooms were especially sweet and helpful. I found so many great pieces that I literally had to buy extra luggage to bring my loot home. That's when you know the shopping trip was successful! Will absolutely be back.

The older blond lady around lunch time who said I made her register go down because I didn't have a…read morephone number in their system lol!! I'm sorry; why are we being so snotty? She also yelled at me for not being able to decipher where exactly the line was (because there were four registers with nobody in line). Honey; I have worked retail for over 23 years myself and I don't know who you think you are but YOU are working! Which means you probably need the money or your working for the discount! Get off your high horse and go back to training and learn how to treat customers with some common curtesy. Thankyou and have a good day.

Good service. Employee was welcoming and provided very good recommendation to similar pants/joggers…read moreI liked. The warranty on their clothing is excellent! I brought a pair of joggers back in 2020 and the stitching around the crouch gave out... But after showing proof of purchase, they offered to replace/swap with a new pair of joggers of the same type at no cost. Very good value for the price given that once it gets too worn out you could bring it back. Would be happy to get more comfy men's joggers any day.

customer service is so bad, there was cashier upfront with glasses a bit bigger. She looked at me…read moreup and down when I I asked if there was any other bags in other colors . She stated ' no ' and rolls her eyes. I was not rude at all.